room 2 - engagement for performance - akzonobel

Engagement for

Performance

HR Summit 2016

Vietnam 1

2

What Engagement means ….

An engaged employee

is involved in and

enthusiastic about

his or her work

3

Types of Employees

We opened a new state-of-the-art

technology center to serve our

customers in China ENGAGED

“We beat

the target again!”

NOT ENGAGED

“What’s on TV

tonight?”

ACTIVELY

DISENGAGED

“You don’t want to

buy from us, sir!”

4

Engagement vs Satisfaction

We opened a new state-of-the-art

technology center to serve our

customers in China

company-wide

issues

hygiene factors

SATISFACTION

fulfillment of rational

expectations

local

linked to performance

ENGAGEMENT

emotional connection

5

5

Engagement Hierarchy

A story about …

+0.28 +0.03 +0.13

+0.06

+0.26

An Exciting Journey to World Class Engagement Regardless of Tough Times …

40%ile 59%ile 66%ile 64%ile

59%ile 83%ile

2010 2011 2012 2013 2014 2015 (market peak) (market downturn

started) (internal recovery) (restructure) (shutdowns) (market recovery)

PROUD to work

for AkzoNobel? SATISFIED with

AkzoNobel?

97%

strongly or

extremely

93%

strongly or

extremely

7 ViewPoint Survey Result Sep 2015

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ViewPoint (Engagement)

Report is Only

a Snapshot

of Engagement

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DISCUSS

set the scene

explain the results

be open and honest

SELECT

a few items

celebrate success

choose quick wins

PLAN

brainstorm

within team’s control

set SMART goals

FOLLOW UP plan reviews

own actions

individual

responsibility

Effective Team Action

Planning and Execution !!!

+0.28 +0.03 +0.13

+0.06

+0.26

40%ile 59%ile 66%ile 64%ile

59%ile 83%ile

2010 2011 2012 2013 2014 2015 (market peak) (market downturn

started) (internal recovery) (restructure) (shutdowns) (market recovery)

PROUD to work

for AkzoNobel? SATISFIED with

AkzoNobel?

97%

strongly or

extremely

93%

strongly or

extremely

11 ViewPoint Survey Result Sep 2015

Engagement Journey.

It didn’t happen by chance. We PLANNED for it!

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FOCUS and

COMMITMENT from

LEADERS

- Priority: Engagement as a

Must-Win-Battle

- Build ONE Leadership team

at all time: Leadership

Journey, Speed of Trust, ….

- Action: ViewPoint Action plans

at all levels (country,

departments, sub-teams)

- Review & update: monthly in

Dept meetings, quarterly in

MBR meetings & TownHall,

People Talks

- Facilities: new office, Learning

corners, Sales cafe, etc.

Engagement Journey.

It didn’t happen by chance. We PLANNED for it!

Storming In-fighting

Forming

Norming

Performing

Assessing the

characters

Agreeing guidelines

Maturity

• Trust • Engagement • Accountability FOCUS

• Assimilation

• Speed of Trust

• 360 degree

• Self Leadership

Discovery

• BET

(Bonding Effective

Team)

• Engagement activities

• Leadership roles

workshop

• 360 degree – 2nd

time

FACILITATION

• Increase behaviors

that increase trust

• Reduce behaviors

that reduce trust

• Understand and

leverage personal styles

• Feel engaged

• High trust team

• Understand & leverage

personal styles

• Ability to inspire VN org

OUTCOMES

• MCM

• Sales

• Supply Chain

• HR

• Consumer

Mkt

• Finance

• Customer Mkt

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ACTIVE INVOLVEMENT of

ALL EMPLOYEES

- Team - everyone involves in

ViewPoint discussion &

implementation

- Cross teams - participate in

cross-functional projects,

engagement initiatives – >10

projects/year

- Market Visits for non-frontline

managers / G levels

- Annual Internal Customer

Service survey and

improvement

- Sharing is Caring (internal

trainers)

- People activities, People Talks

Engagement Journey.

It didn’t happen by chance. We PLANNED for it!

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Enthusiastically welcomed since it was launched……

d

• 190 training sessions have been delivered by internal

trainers in the last 4 years (1 session/week)

• Training budget since 2013 for external courses

reduced half!!!

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…… that has brought in encouraging results

• Leverage strengths of internal resources

• Show care

• Build Learning environment where anyone can learn

from everyone at anywhere…and have fun!

Our Customers ie Employees say they love this program, find it unique

and are still very happy to “buy” after 4 years

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EXCITING ENGAGEMENT

INITIATIVES / PROGRAMS

- Let’s Value, GM Award,

Story Telling for recognition

- Value of the Quarter

- Let’s Learn for Learning

environment: 70:20:10

learning activities

- Team activities: sports,

outing trip, summer kid,

team lunch, etc

- Engagement campaign to

understand ViewPoint

- Celebrations: New Year,

Xmas, Birthdays, Happy

moments

Engagement Journey.

It didn’t happen by chance. We PLANNED for it!

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Launched in 2012.

New face in 2014 & 2015

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FOCUS and COMMITMENT from

LEADERS

- Priority: Engagement as a Must-Win-

Battle

- Build ONE Leadership team: Speed of

Trust, Leadership Journey

- Action: ViewPoint Action plans at all levels

(country, departments, sub-teams)

- Review & update: monthly in Dept

meetings, quarterly in MBR meetings &

TownHall, People Talks

- Facilities: new office, Learning corners

ACTIVE INVOLVEMENT of ALL

EMPLOYEES

- Team - everyone involves in ViewPoint

discussion & implementation

- Cross teams - participate in cross-

functional projects, engagement initiatives

– >10 projects/year

- Market Visits for non-frontline managers /

G levels

- Annual Internal Customer Service survey

and improvement

- Sharing is Caring (internal trainers)

- People activities

EXCITING ENGAGEMENT

INITIATIVES / PROGRAMS

- Let’s Value, GM Award, Story Telling for

recognition

- Value of the Quarter

- Let’s Learn for Learning environment:

70:20:10 learning activities

- Team activities: sports, outing trip,

summer kid, team lunch, etc

- Engagement campaign to understand

ViewPoint

- Celebrations: New Year, Xmas,

Birthdays, Happy moments

Continuous, consistent, transparent & customer-focused

COMMUNICATION

Engagement Journey.

It didn’t happen by chance. We PLANNED for it!

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Example: Care activities that company are doing

Share my life event

Encourage my development

Title

Ad

d y

ou

r text

PE

RS

ON

AL

IZE

D

GIF

T

FO

R Y

OU

Let’s Value

GM award

Sales Incentive

trip

Variable bonus

Thank-

you coin

Open environment

for talk, listen…

P&DD process

Training & Development

activities

LTR

forum

Best practices sharing

Recognize me

Birthday celebrations

Children day

Festival events

Health care for self &

family

Coaching

Pantry, canteen services

Company doctor

Town hall update

Tools/

materials

Internal newspapers

Leadership Journey

Sport

club

Outing trip HSE&S

programs

Community activities

Promotion

Career movements

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25

Insert image via

Format Background >

Picture or texture fill >

Click “File” to browse to

your image

Make sure “Tile picture

as texture” is ticked

26

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FOCUS and COMMITMENT

from LEADERS

- Priority: Engagement as a Must-

Win-Battle

- Build ONE Leadership team:

Speed of Trust, Leadership

Journey

- Action: ViewPoint Action plans at

all levels (country, departments,

sub-teams)

- Review & update: monthly in Dept

meetings, quarterly in MBR

meetings & TownHall, People Talks

- Facilities: new office, Learning

corners

ACTIVE INVOLVEMENT of

ALL EMPLOYEES

- Team - everyone involves in

ViewPoint discussion &

implementation

- Cross teams - participate in cross-

functional projects, engagement

initiatives – >10 projects/year

- Market Visits for non-frontline

managers / G levels

- Annual Internal Customer Service

survey and improvement

- Sharing is Caring (internal trainers)

- People activities

EXCITING ENGAGEMENT

INITIATIVES / PROGRAMS

- Let’s Value, GM Award, Story

Telling for recognition

- Value of the Quarter

- Let’s Learn for Learning

environment: 70:20:10 learning

activities

- Team activities: sports, outing

trip, summer kid, team lunch, etc

- Engagement campaign to

understand ViewPoint

- Celebrations: New Year, Xmas,

Birthdays, Happy moments

Continuous, consistent, transparent, customer-focused

COMMUNICATION

VALUES & CORE PRINCIPLES BUSINESS PERFORMANCE

Engagement Journey.

It didn’t happen by chance. We PLANNED for it!

Crop picture

Select picture > click on tab

“Picture Tools > Format”

Click on the icon

above “Crop”

You will see crop

and scale markers

on the corners

Use the “circular scale icon”

to scale your picture within

the cropped region.

WE CREATE EVERYDAY ESSENTIALS TO MAKE PEOPLE’S LIVES MORE LIVEABLE AND INSPIRING

Essential

color

Essential

ingredients

Essential

protection

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Please help us by taking ten minutes to tell us about the service that

you received so far. We appreciate your feedback and want to make

sure we meet your expectations.

1. What team/function is your service provider that you

want to give the feedback?

2. When did you use their latest service?

3. In general, how satisfy are you with their services?

4. Overall, how do you feel about their speed of service?

What make you feel like that?

5. How well do their service meet your need?

What make you feel like that?

6. How would you rate their attitude when providing the

service for you?

What make you feel like that?

7. How do you appreciate their functional knowledge and

expertise?

What make you feel like that?

8. Any further feedback to this function?

9. How fast do you think our company’s decision making

process is?

10. What is your function?

Thank for your valuable feedback.

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It’s OUR day!

Kick-off Day

Outing Day

Family Day AkzoNobel Trainers’

Day

Safety Day

Community Day TownHall

People Talk MIT Day

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Our Engagement Formula

FOCUS and COMMITMENT from

LEADERS ACTIVE INVOLVEMENT of

ALL EMPLOYEES EXCITING ENGAGEMENT

PROGRAMS

Continuous, consistent, transparent, customer-focused

COMMUNICATION

VALUES & CORE PRINCIPLES BUSINESS PERFORMANCE

ENGAGEMENT as a CATALYST for Performance, Change, Leadership, etc.

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