rpi recognition best practices: recognition technologies bob nelson, ph.d. president nelson...

RPI Recognition Best Practices:Recognition Technologies

Bob Nelson, Ph.D.President Nelson Motivation Inc.

Bob Nelson, Ph.D.

• President, Nelson Motivation Inc.

• Co-Founder, Recognition Professionals International

• NYT/WSJ Best-selling Author

Recognition Technologies

5

Technology & Recognition

“The more high-technology around us, the more the need for the human touch.”

—John Naisbitt Megatrends

RPI Recognition Best Practices

Management Responsibility

Communication Plan

Communication Plan

Program Measurement

Program Measurement

Events and CelebrationsEvents and

CelebrationsRecognition

TrainingRecognition

Training

Program Change and Flexibility

Program Change and Flexibility

Recognition Strategy

Recognition Strategy

Recognition Strategy

• RPI best practices/recognition.org (Cargill)• Online recognition for individuals or teams plus

a manager link to print certificates (VHA)• Online tool for nominations, reporting,

charging, auto communications+ (Boeing)• Shared Success online peer-to-peer recognition

program (Wachovia)• Online R&R store (movie passes, cafeteria

tokens, gift certificates+ (Memorial Hermann) • Online points for merchandise (TD Canada

Trust)

Recognition Program Measurement

• Employee survey & benchmarking (Hewitt)• Lotus notes surveys (Harland Clarke)• Survey Monkey for annual surveys and

following all conferences (TD Canada Trust)

• Annual employee survey about recognition (Cargill+)

• Feedback reporting to lines of business (BOA)

9

Recognition Training

• Monthly emails with recognition theory and low-cost recognition ideas (Memorial Hermann)

• Annual recognition refresher web-based training (Bonneville Power Administration)

• Video streaming/webcasting (TD Canada Trust)

• Leadership engagement web-based solution (Celebrity Service Institute)

10

Communication Plan

• ePraise, eCards (for birthdays+) (Wells Fargo+) • Internet & email to promote and communicate

changes (McGill University Health Centre)• On-the-Spot recognition via Internet site (McGill)• Electronic newsletters (SaskWater+) • Plasma screens to announce events (McGill) • Knowledge sharing software (eg, PollStream)• Web Portal for programs, tools, information,

tips, nominations and redemption (many)

11

Recognition Events and Celebrations

• Survey Monkey for game show answers for kickoff rallies (Verizon Wireless)

• Posting names of all recognition winners on their intranet (VHA)

• Blog site for conference winners to post photo, answer questions about hobbies (Wells Fargo)

• Event marketing and communication (Maritz)

12

Program Change and Flexibility

• Lotus Notes to gather input on events, meetings, leadership effectiveness (Harland Clarke)

• Survey Monkey for feedback on programs (Verizon Wireless)

• Communication of proposed changes for feedback prior to implementation (several)

13

Management Responsibility

• CEO asks all managers to email him their personal recognition plan (Prudential)

• Employee tracking and feedback of manager recognition (Mastercard)

• 360-degree employee surveys with tie to manager evaluations & bonuses (AAA So CA)

14

Table Activity

15

RPI Recognition Best Practices

Management Responsibility

Communication Plan

Communication Plan

Program Measurement

Program Measurement

Events and CelebrationsEvents and

CelebrationsRecognition

TrainingRecognition

Training

Program Change and Flexibility

Program Change and Flexibility

Recognition Strategy

Recognition Strategy

Comments or Questions?

Bob Nelson, Ph.D.bobrewards@aol.com (858) 673-0690www.nelson-motivation.com

Thank You!