ruby receptionists: building a culture of wow to delight customers
Post on 02-Dec-2014
381 Views
Preview:
DESCRIPTION
Ruby Receptionists Founder & CEO Jill Nelson shares the three driving forces behind a culture of WOW at Delight 2012.
TRANSCRIPT
Know What You Stand For
&
Surround Yourself with People
Who Stand for the Same
Systems and Training
For a Consistent Brand Experience
Across Every Touchpoint
Incent
Inspire
Empower
1. Know What You Stand For
2. Systems and Training for Every Touchpoint
3. Incent, Inspire, and Empower
Jill Nelson callruby.com
top related