rysavy research trends in enterprise cellular network data usage survey results

Trends in Enterprise Cellular Network Data Usage2013 Survey Results

Survey OverviewMethodology• Conducted Q4, 2012

• 408 respondents▪ Networking professionals from variety of industries and agencies

▪ From organizations that use laptops, tablets, or smartphones with cellular data plans provided and paid for by the company

• Conducted jointly with Rysavy Research

2

Survey OverviewKey Insights• Data deployments are critical

• Connectivity is the No. 1 concern

• Organizations need troubleshooting tools

• Organizations also need guidance for choosing carriers and gear

• There’s no definitive way to quantify cellular performance

3

Survey Results

4

Importance of Cellular Data Deployment

5

How important is your cellular data deployment (i.e. using laptops, handhelds and tablets to remotely access corporate networks and applications) to the day-to-day operations of your organization?

Deployment Satisfaction

6

How satisfied are you with the overall performance of your current cellular data deployment?

Top Concern

7

What is your top concern regarding your cellular data deployment?

Troubleshooting Tools

8

What tools, if any, do you use to troubleshoot and manage your cellular data deployment?

Common User Complaints

9

What are the most common user complaints you receive regarding your cellular data deployment?

Difficulty in Troubleshooting

10

Is it currently difficult to troubleshoot cellular data connectivity and coverage issues in the field?

Difficulty in Troubleshooting: Those that answered ‘No’

11

As it’s not troubleshoot to troubleshoot dropped connections, what is the primary method you use to resolve connection drops in the field?

Difficulty in Troubleshooting: Those that answered ‘Yes’

12

What makes it difficult to troubleshoot connectivity issues with your cellular data deployment?

Modem Selection

13

What was the primary criteria you used to select the cellular modems you currently use?

Selecting a Carrier

14

Do you find the process of selecting a carrier challenging?

Selecting a Carrier: Those that answered “No”

15

As it’s not a challenge to select a carrier or carriers, what is the top criteria you use to select a carrier?

Selecting a Carrier: Those that answered “Yes”

16

What makes selecting a carrier challenging?

Tracking Devices

17

Do you find the process of tracking deployed cellular modems and their usage challenging?

Tracking Devices: Those that Answered “No”

18

As it’s not challenging, what is the primary method you currently use to track the inventory and usage of cellular modems in the field?

Tracking Devices: Those that Answered “Yes”

19

What makes tracking the inventory and usage of your cellular modems challenging?

Measurement

20

Which items do you currently have a way of measuring?

Thank You