sage summit 2012: eq - why cooler heads prevail

EQ : Why Cooler Heads Prevail Discussion and Workshop

CPE Credit • In order to receive CPE credit for this session, you must be present for

the entire session. – Session Code: C-0183 – Recommended CPE Credit = 1 – Delivery Method = Group Live – Field of Study = Specialized Knowledge and Applications

• Visit the Sage Summit Connect kiosks to enter CPE credit during the conference.

There is something you don’t know about yourself!

• It controls your behavior

• It impacts your relationships

• It causes you severe stress

• It impacts your professional performance

• Would you like to know what it is?

Your Partner in Dialogue

Grant Howe • Vice President of R&D w/Sage

• 15+ years in Software Development

• Favorite food: Italian (anything with Alfredo sauce)

• @geekbyte on twitter

INITIAL EXERCISE What is EQ?

Exercise • Please get out a pen and

paper for this exercise

• We need 3 volunteers who are willing to help with this exercise – No harm will come to you, no

heavy lifting required

Everyone Freeze! • On your paper write down:

– What physical sensations do you feel?

– What emotions do you feel?

– What actions were you contemplating taking?

– What response did you expect from your actions?

– Did we “push your button”?

Introducing!

Erin Teter • Director of Human Resources w/Sage • 13 years of experience in Human Resources

• Favorite food: Hamburgers w/ fries • @eeteter on twitter

Let’s discuss your reactions – What physical sensations did

you feel?

– What emotions did you feel?

– What actions were you contemplating taking?

– What response did you expect from your actions?

WHY DID YOU HAVE A REACTION?

Introducing Your Amygdala

What does the Amygdala Do? • Flight or flight

response • Controls release of

adrenaline • Suppresses logical

processing in the frontal lobe

• Creates “Fear” sensation

• Good for running from tigers

• “Hijacks” your logical thinking in favor of emotional response

• Not so good for making decisions

• Not so good for communications

Emotional Intelligence (EQ)

Emotional intelligence (EQ) refers to the ability to perceive, control and evaluate

emotions.

What is EQ?

Reason Feelings

“Only 36% of the people we tested are able to accurately identify their emotions as they happen.” –Emotional Intelligence 2.0

Personality

Trust

Stress Tolerance Communication

Decision-Making

Flexibility Empathy

Change Tolerance Assertiveness

Anger Management Time Management

Social Skills

Social Skills

What Does EQ Look Like?

Now What?

5 Key Strategies for Raising EQ • Rapidly reduce stress • Recognize and manage your

emotions • Connect with others using

nonverbal communication • Use humor and play to deal with

challenges • Resolve conflict positively and

with confidence

Reduce Stress • Recognition: Am I stressed? • Response: How do I react to

stress? • Reduce: Stress busting

techniques for YOU!

Connect your emotions

• Moment-to-moment Awareness • What is your relationship with your emotions? • Reconnect, Accept and Get Comfortable

Nonverbal Communication “Are you listening?”

“Do you understand and care?” What is your body language saying?

• Eye contact • Facial expression • Tone of voice • Posture and gesture • Touch • Timing and pace

Humor & Play • Use humor and play to deal with challenges

– Take hardships in stride – Smooth over differences – Relax and energize ourselves – Become more creative

Resolve Conflict Resolving conflict in the trust-building way:

• Stay focused in the present • Choose your arguments • Forgive • End conflicts that can’t be resolved

Your Action Plan

Pick a skill to work on • Stress, recognizing your emotions, nonverbal

communication, humor & play, resolving conflict

Pick up to 3 strategies to being using for that skill Get an Accountability Partner

Remember…

Expect Success, not perfection

Practice, practice, practice

Be patient

Measure Progress

Recap Experienced an emotional reaction Learned why you reacted Know that reaction has a name 5 Strategies for increasing your EQ Developed an “Action Plan”

To Learn More…

Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves Go Suck a Lemon: Strategies for Improving Your Emotional Intelligence by Michael Cornwall www.helpguide.org www.talentsmart.com

Additional Learning Opportunities • For information about additional learning opportunities visit

www.SageU.com (Sage University).

• Training options include:

– Anytime Learning—Recorded online training sessions.

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– Replay Learning—Recordings of live classes.

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• Your feedback helps us improve future sessions and presentation techniques.

• Session code for this session: C-0183

Contact Us • Presenter Contact Information:

– Grant Howe and Erin Teter – grant.howe@sage.com erin.teter@sage.com – @geekbyte @eeteter – Follow us on Twitter: @Sage_Summit – Use the official Sage Summit hashtag: #SageSummit

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Thank you for your participation.