samasource solution offerings
Post on 12-Apr-2017
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SAMASOURCE
Ashley Cline, National Sales Manager415-797-9448, acline@samasource.org
2017 Mission St. Suite 301San Francisco, CA 94110
Founded in 2008, Samasource is a social enterprise that provides high quality data solutions for enterprise clients.
SAMASOURCE LOCATIONS
Haiti
Ghana
Uganda Kenya
India
SOLUTION OFFERING
DATA PROJECTS THAT REQUIRE A HUMAN TOUCH
CONTENT SERVICESContent curationContent digitizationContent moderationSentiment analysis
SAMASOURCE SERVICES
DATA SERVICESData collectionData verificationData enrichment
IMAGE SERVICESImage annotationImage optimization
MACHINE LEARNINGImage annotationData verification & classification
CONTENT SERVICESContent Curation
Provide high-quality product descriptions, content reviews and editing
Content Digitization
Make your images and written content discoverable
Content Moderation
Protect your community from inappropriate content
Sentiment Analysis
Determine and score the sentiment of your audience
“When we first started the project, we didn’t know the exact scope. Samasource let us be flexible and experiment until we found the perfect solution.” – RAM RAMPALLI, DIRECTOR OF PRODUCT MANAGEMENT
“Fast turnaround, excellent quality, and impressive customer service — Samasource definitely delivered for us. ” – MONICA ROGATI, SENIOR DATA SCIENTIST
DATA SERVICESData Collection
Enhance your data through gathering, sorting and cleansing data sets
Data Verification
Validate accuracy and consistency of your data
Data Enrichment
Enrich existing data sets through research
“Samasource has been extremely responsive to our needs and the quality of the results that we've seen has been really compelling. It's been a fantastic partnership and I can see it growing from here.” – JOHN KELLEY, DIRECTOR OF PRODUCT MANAGEMENT
IMAGE SERVICESImage Annotation
Make your images searchable and classifiable through tagging, captioning, and assigning keywords
Image Optimization
Optimize images through photo moderation for a better user experience
MACHINE LEARNINGImage Annotation
Deliver a superior end-product by training your computer algorithms with accurately annotated images including plotting of points, polygons, lines, and rectangles with specific metadata tags.
Data Verification & Classification
Create a precise and structured data set for training your algorithms
High-Tech
Customers
Communications, Media and
EntertainmentE-Commerce Automotive
METHODOLOGY & INFRASTRUCTURE
DISCOVERClient Objective AlignmentGather RequirementsScopeContract
SERVICE DELIVERYProject LaunchSLA ManagementKPI Reporting
PLANPlatform ConfigurationWorkflow ManagementTrainingQuality Strategy
ENHANCE & EVOLVEProcess ImprovementsChange ManagementIterate
SERVICE DELIVERY METHODOLOGY
CONSULTATIVE SERVICES
End-to-end account management support
Secure technical infrastructure
Onshore project management
Offshore, nearshore, and onshore operations
TECHNOLOGY: SAMAHUBThe SamaHUB is web-based application for managing large data projects, including task workflow, distribution, quality control, and project-based training
Anytime, anywhere access
Web-based software that is accessible anywhere with an internet connection
Scale projects quickly
Task-distribution engine enables fast distribution of projects
Customized for you
Client portal that is customized to your project requirements
Quality assurance
Built-in quality control tools ensure 99.9% SLAs
Impact TrackingSurvey, track and assess worker benefits
Workflow Management Work management for teams from 2 people to 1,000’sReal time views of work being completedTraining workflows to ensure quality work
Customer Specific ConfigurationRoles based accessCustomer specific workflow, labels and fieldsCustomer data delivery through API or CSV
Quality ControlInspect quality of tasks Review and manage tasksAutomate quality assurance through “gold”
AnalyticsMonitor project progress and quality score by individual, team or project
SAMAHUB FEATURES
FACILITIES
PHYSICAL SECURITYAccess card security and alarm systems
Background check on all employees
Data security agreement with each employee
Blocking of recording devices (Floppy Disk & CD-ROM Drives)
TECHNOLOGICAL SECURITYEncryption devices / Firewall & VPN
LAN & WAN – 100% redundancy in power and control
Back-ups for all applications
ISO certified sites
IT INFRASTRUCTURE & SUPPORT CAPABILITIESIn house expertise in technical domains – Software, Networking, Help desk
Business Continuity Planning (BCP), Data Recovery DR
Customized Reports and client-specific tools
24 X 7 technical support; Real-time network monitoring & management
SAMASOURCE IMPACT
IMPACT SOURCING: SOCIAL IMPACTImpact Sourcing is a business process sourcing model that provides quality and cost at parity with traditional BPO services. Our Impact Sourcing model allows people to improve their condition on their own terms, learn new skills, and become producers in the global economy, not just consumers.
IN JUST OVER SIX YEARS, WE’VE INCREASED HOUSEHOLD INCOME FOR OVER 27,000 PEOPLE FROM LOW-INCOME COMMUNITIES IN
KENYA, UGANDA, INDIA, AND HAITI.FOR COMPANIES IT
MEANS
Access to a qualified, reliable, rigorously trained talent pool with skill sets closely aligned to client needs
Ability to increase footprint in new markets and access opportunities to fulfill CSR objectives
Opportunity to make a positive impact on society while doing business
$804 / YRBEFORE
$2,974 / YRAFTER
JULIET
CONTACT US acline@samasource.org
COMPARING SOLUTIONS: BPO, CROWDSOURCING, SAMASOURCE
BPO (WIPRO,
Cognizant, Infosys)
Crowdsourcing (CrowdFlower,
Mechanical Turk)Samasource
Scalable model ✓ ✓ ✓
Standard 90-95% SLA quality rate ✓ ✓ ✓
Dedicated workforce & project management ✓ ✓
Customized solutions ✓ ✓
Measurable impact ✓
SAMASOURCE PARTNERSHIP MODELSAMASOURCE
● Hiring criteria● Rigorous scoping, set-up, and
allocation of projects from customers in the US such as Microsoft, Walmart Labs, eBay
● Project management, including workflow design, execution support, client communication and relationship management
● Quality control and re-packaging of project work to meet client requirements
● Holistic worker services, including training and resources (e.g. financial literacy)
● Operational support and feedback
● Impact tracking and reporting
DELIVERY CENTER (DC) PARTNERS● Recruitment of workers ● Training of workers (with
support of Samasource Pro Serv)
● Management including HR and Accounts Payable
● Infrastructure including facilities and technology (internet, devices)
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