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SAP CEC - Adapt and Extend Cloud for Customer in a flexible way

SAPience TECH commission, Feb 16 2016Geert Nackers – SAP NetWeaver Consultant

Nicolas Biscompte– SAP C4C Consultant

• TheValueChain

• Cloud for Customer

• Adapt – Extend - Develop

• Demos

• Q&A

Agenda

2

• TheValueChain

• Cloud for Customer

• Adapt – Extend - Develop

• Demos

• Q&A

Agenda

3

With a 100% focus onSAP-centric environments,we optimize the weak links inyour VALUE CHAIN,improve your organization’s overallPERFORMANCE,and accelerate VALUE CREATION.

• TheValueChain

• Cloud for Customer

• Adapt - Extend - Develop

• Demos

• Q&A

Agenda

5

• Cloud development vs on-premise development

• Keeping the balance Software as a Service and custom(er) development

• Development within Cloud solutions

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Cloud for Customer

• TheValueChain

• Cloud for Customer

• Adapt - Extend - Develop

• Demos

• Q&A

Agenda

7

• Personalize your workplaceBranding

• Adapt without codingExtend without coding

• Develop with the SAP Cloud Applications Studio Public Solution Model (PSM)

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Adapt – Extend - Develop

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Flexibility Spectrum

• TheValueChain

• Cloud for Customer

• Adapt - Extend - Develop

• Demos Adaptation UI layout

Extension Field extension

Development Cloud Applications Studio

• Q&A

Agenda

10

11

Demo 1: Adaptation

Business requirement: Once a prospect is won as customer, Sales can no longer change any attributes

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Case: from Prospect to Customer

ADAPTATION

Our solution: Page Layouts

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Case: from Prospect to Customer

ADAPTATION

Sale

s re

p

Acc

ou

nt

Layo

ut

Master layout (default)

Master layout (default)

Customer layout 1

Customer layout 2

Customer layout n

Our solution: Page Layouts

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Case: from Prospect to Customer

ADAPTATION

Sale

s re

p

Acc

ou

nt

Layo

ut

Master layout (default)

Customer layout 1

(Read Only)

Business User Account: Prospect Account: Customer

Sales Rep <Master Layout> <Customer Layout 1>

Marketing … …

Service Technician … …

Login with administration user

Navigate to page we like to modify

Select Adapt New Page Layout

Screen will indicate Adaptation mode is active

Adapt fields as desired

Adapt End layout changes

! Our custom page has now been saved, yet is not active!

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Create Page Layout

ADAPTATION

A page layout can be assigned to the combination

Business Object / Instance Type

For our requirement we need to distinguish on Type Role

The matrix table allows us to choose a layout per business role / Type

For our Sales Representative we select the read_only_customer layout

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Assign Page Layout

ADAPTATION

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Demo 2: Extension

Business requirement: Our client wishes to implement a specific rating indicator for it’s customer base

Define the customer field

Include the field in reporting (analytics)

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Case: Customer Rating

EXTENSION

1. Extend the standard Account BO with a new fieldAdditionally: define a custom code list

2. Make the extension field available for reportingAdd it to a datasource

3. Add the extension field to a specific reportextend a standard report or

build a report based on this datasource

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Case: Customer Rating

EXTENSION

Edit Master Layout

Random field ‘Add Items’ ‘Add Field’ ‘New Field’

Enter field attributes and optionally possible values

Select to add to layout ‘Apply’

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Extending the object

EXTENSION

Edit Master Layout

Extension field ‘change properties’ ‘field definition’

‘Reporting’ tab Data sources Add Field

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Add to Datasource

EXTENSION

Business Analytics workcenterCreate your own KPI’s, Key Figures, Datasources, Reports, …

Standard report ‘Account Analysis’ is based on the datasource‘Account Master Data’

Open the report -> choose Add (Extension) Fields -> Save

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Extend a standard report

EXTENSION

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Demo 3: Development

Requirement: Calculate how much commission our sales staff has earned for a given period

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Case: Employee commission

DEVELOPMENT

Ap

plic

atio

n

Emp

loye

e B

O

Query

ID

Qu

ota

tio

n B

O

Calculated Commission

How did we build it…

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Case: Employee commission

DEVELOPMENT

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Application visibility

DEVELOPMENT

SAP Cloud Application Studio: Key takeaways

DEVELOPMENT

The SDK provides access to the Public Solution Model which contains the released business content of the SAP ByD core solution.

This includes the data types, business objects and other components that SAP has released to the developer community, enabling the realization of extension scenarios.

The SDK allows for many enhancements including web service integration, approvals, data loads, mobile UI screens, and more.

Developments are controlled by the use of wizards and a layer of scripting languages. This makes developments more simple, albeit more restricted.

SAP Cloud Application Studio: Key takeaways

DEVELOPMENT

The business object (BO) is the route to most enhancements, whether extending an SAP standard object, or creating a new custom object.

Creation of a BO will create a table in the cloud application with the table fields defined by the elements declared in the business object.

The BO is the basis for creating UI screens (mobile or desktop), events, action scripts, interfaces and associations to other business objects.

With the SDK you can develop customer-specific enhancements for a single given installation, or a multi-customer extension that can be re-used within multiple installations. SAP partners have the option of developing extensions specifically for selling on the SAP store.

• TheValueChain

• Cloud for Customer

• Adapt - Extend - Develop

• Demos

• Q&A

Agenda

29

DISCRETEMANUFACTURING

WHOLESALE &

DISTRIBUTION

LIFESCIENCES

UTILITYCOMPANIES

REAL ESTATE

& FACILITY

HIGH TECH &

ENGINEERING

PROFESSIONAL

SERVICES

END-TO-END ERP

PROCESS

EFFICIENCY

APPLICATION

LIFECYCLE

& SYSTEM

MANAGEMENT

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