saug effective reporting 16 9
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SAUG National Summit | Hilton Hotel, Sydney
September 2013
Get The Most Out Of YourReports
Paul HawkingVictoria University
http://www.sdn.sap.com/irj/scn/wiki?path=/display/SAPMentors/SAP+Mentor+Initiative+FAQs -
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plug
www.business.vu.edu.au/bi
http://www.business.vu.edu.au/bihttp://www.business.vu.edu.au/bi -
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Best Practice
AccurateInformation
Actionable
Reports
EffectiveDecisions
CorporatePerformance
Accepted Metrics
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Pain Points
No clear reporting strategy
Many companies find that after 2 years that
more than 50% of the reports they havecreated are not used
Silo reporting groups emerge
to fill gaps
increasing cost ofinformation delivery
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There are two mistakes
one can make along the
road to TRUTH not
going all the way, and not
starting - Buddha
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Measuring Success and Value of Reports
Overall Success Of Reports
ImplementationSuccess
UserSuccess
Operational
Success
BusinessSuccess
Create a formal, continuous process for measuringsuccess and value generated
Identify and measure results of each reportinitiative
Establish realistic goals and expectations based oncapability/ maturity
On-time, On-budget
User adoption Usage tracking User satisfaction
Productivityimprovements
Processefficiency andeffectiveness
Keyperformance
indicators
Return on investment
Economic value add Revenue increases Cost Savings Customer / corporate
profits Enables Business
Strategy andCompletive Advantage
Value
Created
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Reporting Process
Ensure repeatable Best Practice
Reduce redundant and non actionable reports
Strategic alignment of reportsUnderstandthe Business
Process
UnderstandAssociatedDecisions
Identify Key
InformationObjects
Determine
ReportFunctionality
EvaluateReportImpact
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Understandthe Business
Process
UnderstandAssociatedDecisions
Identify KeyInformation
Objects
DetermineReport
Functionality
EvaluateReportImpact
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Talk to Stakeholders
Subject Matter Experts (SME)
Management
Users
Observe the Business Process
Review existing reports and documents
Understandthe Business
Process
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Triggers
Decision Latency
Decision Workflow
Contextual Information
UnderstandAssociatedDecisions
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UnderstandAssociatedDecisions
1. Scan the KPIs
Look for exceptions by scanning
multiple reports daily
2. Isolate the Problem
Look through several reports that
contain detailed data to determine
which specific area needs attention
3. Determine the Root Cause
Conduct OLAP analysis to analyze
related dimensions and contextual
information to determine root cause of
the problem
Decision Workflow
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Key Figures/Measures
Calculations
Business Entities
Attributes of Business Entities
Hierarchies
Identify KeyInformation
Objects
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Key figures
Material
Time
Sales
Identify KeyInformation
Objects
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Information ModelingIdentify KeyInformationObjects
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Understand Data
SourcesIdentify KeyInformation
Objects
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Source Systems
Identify Extraction rules
Identify Transformation rules Identify Business Rules
Identify KeyInformation
Objects
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Audience
Navigation
Drill down
Visualisation Requirements
Medium
Templates
DetermineReport
Functionality
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Response times
Usage What did they access next?
Business impact (business case)
EvaluateReportImpact
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Future Reporting Trends
Collaborative Analysis
Who used the report and what other
reports did they look at
What is influencing the business
process
Collaborative report design
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Where To Start
Report Audit and Analysis1. What actions occur as a result of the report?
2. If no actions why not?
3. Under what circumstances will an actionoccur?
4. Do other similar reports exist
5. Modify the report to be actionable
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Snakes and ladders
DataIntegration
MetaData
DataQuality
ExecutiveSupport
MasterData
IStrategy
Skills
ICC
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Snakes and ladders
ICC
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Paul Hawking
SAP Academic Programs Director
College of Business
Telephone: +61-3-99194031
Mobile: +61-419301628
Email Paul.Hawking@vu.edu.au
Paulhawking #SAPVU #VUBI
mailto:Paul.Hawking@vu.edu.auhttp://www.sdn.sap.com/irj/scn/wiki?path=/display/SAPMentors/SAP+Mentor+Initiative+FAQsmailto:Paul.Hawking@vu.edu.au
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