scotiabank global performance and learning debbie boustead sheila martinez learning without borders
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Scotiabank Scotiabank
Global Performance and Learning Global Performance and Learning
Debbie Boustead Debbie Boustead
Sheila Martinez Sheila Martinez
Learning without Borders
Scotiabank Scotiabank Scotiabank Scotiabank
• Scotiabank is one of North America’s premier financial institutions, and Canada’s most international bank.
• 69,000 employees,
• 12.5 million customers
• 50 countries around the world.
• One of 50 Best Employers in Canada - 5 years running
• Training Magazine Top 125 award recipient – 6 years running.
Think Global Act LocalThink Global Act LocalThink Global Act LocalThink Global Act Local
Strategic Priorities Strategic Priorities Strategic Priorities Strategic Priorities
Leadership
Revenue Growth Capital Management Leadership
Risk Management Expense Management
Leadership Workforce Capability
Reward & Recognition Change Capability
Managers & Future Leadership Pool
Global Workforce Development
Global Learning Technology Platform
Corporate
Human Resources
Learning
Federated Learning Model Federated Learning Model Federated Learning Model Federated Learning Model
Leadership
GPL
Industry Best Practices
Standards
Infrastructure
Synergies
Consulting
Programs International
Scotia Capital &GRM
Executive Offices
IT&S
Canadian Banking
Performance Management Performance Management Performance Management Performance Management
Global Performance and LearningGlobal Performance and LearningGlobal Performance and LearningGlobal Performance and Learning
MandateMandate
Learning Strategy
Learning infrastructure
Bank-wide Curriculum
Metrics & Evaluation
Vendor Management
Learning Community Development
Share best practices
ValueValue
Alignment of learning to corporate strategy
Economies of Scale
Cost Avoidance
Global Principles & Standards
Consistency of learning experience for employees
Scotia and Skillsoft – Our JourneyScotia and Skillsoft – Our JourneyScotia and Skillsoft – Our JourneyScotia and Skillsoft – Our Journey
• 0 – 5000 in six years
2004 – The Journey Begins2004 – The Journey Begins2004 – The Journey Begins2004 – The Journey Begins
• Initial contact
• Little interest
• Driven through IT
• Agreement created for Books 24 x 7 licenses
• IT agrees to pilot for the year
2005 – First Class Travellers2005 – First Class Travellers2005 – First Class Travellers2005 – First Class Travellers
• IT audience only
• Priced per course
• Positive feedback on content
• Only viable for a limited audience
2006 – There Must Be a Better Route2006 – There Must Be a Better Route2006 – There Must Be a Better Route2006 – There Must Be a Better Route
• Explored options for an enterprise solution
• Lots of interest across all businesses
• Little understanding of the impact of the offering
• Technical challenges
• Funding challenges
• Largest audience opted out
• Financial viability negatively impacted
• Went forward with a partial solution
2006– Navigating the Content2006– Navigating the Content2006– Navigating the Content2006– Navigating the Content
• Where do you start?
• Overwhelming amount of content
• IT, Business and Desktop libraries
• Reviewed and removed large sections that were:• Not applicable to Scotiabank’s systems,
processes etc.• Conflicted with internal programming
• Learning Community vetted selections
• English and French
Which Way Do We Go?Which Way Do We Go?Which Way Do We Go?Which Way Do We Go?
My Learning CentreMy Learning Centre
Consistent employee experience
Used to report metrics
Interface in 3 languages
Strategic Global buy-in
SkillportSkillport
Easy to use, great search capability
Good reporting, but limited for our purposes
English only
2007 - The Road to Integration2007 - The Road to Integration2007 - The Road to Integration2007 - The Road to Integration
• Each business unit commits to and pays for a set # of licenses – 2200 total
• Libraries loaded to MLC
• Usage tracked by unit
• Overall uptake for fiscal 2007: 75%
• 5185 course registrations
• Average cost per course is a 60% reduction in costs from previous agreement
2008 – Smooth Sailing 2008 – Smooth Sailing 2008 – Smooth Sailing 2008 – Smooth Sailing
• Overall uptake for fiscal 2007 – 92%
• 7901 course registrations
• Over 900 unique courses accessed
• Average cost per course is a 40% reduction in costs from 2007
• Contract is reworked with Skillsoft, more than doubling the number of licenses
• New users are brought on, all lines of business now on board
2009 – The Adventures of Scotia & Skillsoft2009 – The Adventures of Scotia & Skillsoft2009 – The Adventures of Scotia & Skillsoft2009 – The Adventures of Scotia & Skillsoft
• Moved to OLSA platform
• Integrated OLSA catalogue with MLC
• Created quarterly process for updating the catalogue to MLC
• Launched MLC in Mexico
• Loaded (400+) Spanish programs
• Created Marketing Materials
The Path Less TravelledThe Path Less TravelledThe Path Less TravelledThe Path Less Travelled
Other services
• Skillblends and Blended Learning Toolkits
• Skillport branded and launched for areas that do not have access to MLC
• Preparing to launch the Management Portal (2500 users)
Where to next?Where to next?Where to next?Where to next?
• Working on business case to centrally fund licenses (true enterprise model)
• Wish us luck
Questions?Questions?Questions?Questions?
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