scottish welfare fund monitoring and evaluation framework

Scottish Welfare Fund

Monitoring and Evaluation Framework

Why monitor?

• Performance improvement• Benchmarking between LA’s and comparison

with what DWP provided • Accountability• Informing the development of the permanent

scheme• To tell us who is using the fund and why – to

inform related policy development, eg on homelessness and funding allocations

How developed?

• Looked at what DWP did• Design and Implementation Group• Practitioners’ Forum• Analytical Services Division• Data Monitoring Specification for IT

suppliers – guidance and application form

What’s to be monitored?

• Everything!!• Number and type of applications, and what

applications are for• Number and type of awards, and what’s been

awarded• Spend and average awards, and performance

against targets• Personal data – who is using the SWF• Reason for awards, for refusals, for review• Signposting

What else?

• Statistical reports• Evaluation reports from LAs, including on

reviews• Feedback from external stakeholders• Quality improvement• Quarterly monitoring and evaluation meetings –

first September 2013• External evaluation – once scheme up and

running

Quality Improvement

• Role for Scottish Government for interim scheme

• Reports on review• Discussions with Decision Makers and

Review officers• Sampling of paperwork for reviews• Development of the DMG and relevant

case studies

Quality Improvement

Stage 2 - ActivityTraining CoursesService Delivery

Stage 3 - DetectionFeedback from Training

Decision Quality MonitoringCall Quality Monitoring

Reviews Stage 1Reviews Stage 2

Enquiries Complaints

External Validation - Applicants, 3rd Sector & Scottish Government

Stage 4 - ReviewLearning Processes &

ProductsIndividual Performances

Organisational Performance

Supplier Performance

Stage 1 - ControlTraining

Personal Development & Awareness

Personal ObjectivesDelivery Framework

Monitoring the Scottish Welfare Fund

Albert King & Dr. Andrew Waugh

07.03.2013

Overview

• Our approach

• Uploading the data to the Scottish Government

• Reporting back to Local Authorities

Reporting back to LAs

• Based on existing work developed as part of our work on homelessness with local authorities

• Automatically produced reports• Emailed back to LAs• Once set up take less than 60 seconds to

produce a full workbook• Very flexible

Our approach

Local Authority

SG

Best Practice

• Insist your IT provider is using all the validations contained in the data specification– Saves time by preventing the wrong

information being entered into IT systems in the first place

– Data specification available at:– http://

scotland.gov.uk/Topics/Statistics/15257/1529/swf-dataspec

Uploading the data

• A live demo of the ProcXed.net system

The Reports

Using Postcode Data

Contact Details

• For issues with uploading the data:– scotxed@scotland.gsi.gov.uk

• For queries about recording:– http://www.scotland.gov.uk/Topics/People/welfarereform/socialfund

– Chris.McGhee@scotland.gsi.gov.uk