seattle appfolio meetup

Seattle, WAApril 18, 2013 - 11:45 AM

The Team Here Today

Brian DeignanRegional Director

Erik SextonAccount Executive - Regional

Stacy HoldenProject Director

Agenda

Your Feedback

Payment Solutions and Other Services

Hidden Features

Coming Soon!

Have Some Lunch and Meet Some Friends

The Product Development Process

The building process•Share findings with the development team

•Build a feature and test it with clients

•Make updates if necessary

How AppFolio features are conceived•We listen to our Users’ Feedback

•Research heavily

•Follow Market Trends

•Innovate

Your Feedback is Key!

User Forum

Feature Requests

Usability Tests and Validation Calls

5,500 received in 2012

6,000+ posts to date

600+ in 2012

Features of 2012

OFXSupportBankReconcilliation

ExpandedTenantPortal

RentAppMandatoryCCFees

Update2AR_AgingDetailReportGPR_AccrualReporting

MultiFactorAuthenticationNew”What’sNew”

UpdatedOwnerPortal

TenantLiabilityInsuranceWebsitePlus

TenantStatementsPortfolios

R.U.B.S.

DirectConnectAndroidApp

ChangeOwner

TenantPortalMaintenanceRqst.

TransferTenantAttachmentsonOwnerPacket

WideAPMLayout

Thank You!

Greg Garrett Property Management

Gifford Management Group

Most Number of Feature Requests submitted by:

Everyone with their hand up

Most Forum Posts made by:

Payment Solutions

Industry Stats

68%

15%

2%

15%

Check ACH Credit Card Cash or Money Order

Rent Payments – what is changing?

WSJ says -70% of Americans who accessed the internet in Q2 made an online purchase

Buysight (internet research company) says -88% of Americans made a purchase online in the past 12 months

80% of shoppers are between age 33-44

Brian says -How many checks have I written in my life?

The Old Days

The Bank

Cost

Cost Of Handling A Paper Check

Scanning

The Story

The 90’s called… they want their scanner back

AppFolio E-Check

Always Free!

Comparison

53%

35%

12%

AppFolio

Check ACH Credit Card Cash or Money Order

68%

15%

2%15%

Industry

Check ACH Credit Card Cash or Money Order

28%

60%

12%

AppFolio

Checks AppFolio Online Credit Cards Cash or Money Order

Credit Cards

Available Now!

Credit Cards

Coming Soon!

Industry Stats

68%

15%

2%

15%

Check ACH Credit Card Cash or Money Order

26%

62%

12%

Checks AppFolio Online Cash or Money Order

AppFolio

PayNearMe

How It Works

No NSFs!

Coverage

26%

62%

12%

Checks AppFolio Online Cash or Money Order

AppFolio Payment Services

26%

74%

Checks AppFolio Online

AppFolio Payments

Start influencing the adoption now!

Your Rent Week…

Value Added Services

Resident Screening

Our reports are…

Built In no separate login or duplicate entry

Instant Results get your screen in 60 seconds

Easy to Read

Simple StorageAuto attached and stored in APM

Coming Soon…

Resident Screening

Pricing

Professional Websites

Website Features

•Purpose-Built for Property Management

•100% integrated with AppFolio Property Manager

•Custom website URL for your company

•Variety of styles and colors to choose from

•Search Engine Optimization (SEO) best practices

Professional Websites

Advanced Features

•Individual sites customized for each property,

including image galleries and floor

plans

•Mobile version of site(s)

•Google Analytics for tracking site metrics, traffic

and visitors

•Social media integration, including Facebook,

Twitter and more

•Blog

Professional Websites

Plus

AppFolio Insurance Services

Apartment Firms Requiring Tenant Insurance

Annual NMHC ACOR Survey

Requiring Insurance

AppFolio Insurance Services

Why are we seeing this trend?

•Transfer risk away from ownersoReduce claims on Property Insurance

•Increase owner’s profitabilityoReduce expense of resident caused damage

oReduce property insurance rates (MFR)

•Competitive advantage for fee managers

AppFolio Insurance Services

AppFolio Insurance Services

Tracking Tenant Provided Insurance

12/31/2013

State Farm #8890011

AppFolio Insurance Services

What customers are saying:

Keeping track of all our tenant policies and enforcing our insurance requirement used to be a big headache, but with everything managed right in the AppFolio software it’s just so easy to mandate renters.

We now have the confidence that every unit in our portfolio is protected.

“ “Pricing

Using AppFolio Value Added Services

One Underwriting Process for ALL Services

Payments Screening Insurance

Hidden Features

Accrual Accounting

RUBS

Mobile Apps

iPhone Android

Require Full Payment

Direct Connect

Expedite the bank reconciliation process

Reconcile on a more regular basis

Allow AppFolio to match transactions

View warnings for transactions that have not been found

RentMatch

External Payments

Customizing Apps

Help & Training

Help Resource Center

help.appfolio.com

Full Resource Center• Recorded trainings (65+)• Downloadable resources• Live Training registration• Online help file• Submit support requests

User Forums: Share and Succeed Together

Online Community• Others best practices• AppFolio participation• Feature discussions• Accounting section• Tips & Tricks• Read, learn and

contribute

Support Team: There for You

support@appfolio.com

Review

Questions?

Not a Customer Yet?•Talk to Someone Here

•Ask Questions

•Make Friends

Thank You!