semantic search in the cloud
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2011 – ADP #87
2011 - Rank #7
2010
2010 & 2011
PINNACLE AWARDS 2011 Global Outsourcing Services
Provider of the Year
ADP #6
Financial Data Services Rank #2
>300,000 SaaS clients
>18 Million users
81 countries & expanding
Widest breadth of HCM solutions
BPO/Service offerings extend reach beyond traditional SaaS
ADP is the Largest Global SaaS Provider of Cloud-based Enterprise Software
2
Research and Incubation…
9
Current Major Research Areas
Personal Cloud
Big Data / Analytics & Search
Global SOR
Mobility Social Platform
© Copyright 2012 ADP, Inc. Proprietary Information.
National Employment Analytics
11
Insights to US economic activity
500,000+ companies
Several dimensions
‘Large’ Data + R
© Copyright 2013 ADP, Inc. Proprietary Information.
Innovation: ADP Intelligence & Analytics
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information. 12
User Friendly Analytics
Embedded and Contextualized Content
Benchmarks by Industry/Location
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information. 13
Behavioral Intelligence
• Using BigData to create an unparalleled user experience
• Driving performance using in-memory data
• 3Vs (Volume, Velocity and Variety)
U i Bi D t t t
Payroll – Heat map time slice
BigData - allow us to learn from data
impressions
(map)
al Int
(reduce)
ggMary will probably check her Payroll and 401k
today at 9:10AM
Pre-Cache (in-memory) payStatements and retirementPlan objects
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
ADP Semantic Search: The Requirements
Enterprise Search Goals Search as a service across multiple ADP products and clients Search as the primary navigation tool Semantic Search: verbs and nouns
Key Search Architecture Elements Multi-Tenancy Multi-Datacenter Large # of sources Search High-Availability Crawling and Indexing HA Disaster Recovery (Active-Active)
Key Functional Design Elements Instant Search across all object types Partial text and phrase match Highlighting Faceting by document types Query suggestions User’s click history Access control
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
ADP Semantic Search
HIRE = task/verb
JOHN Doe= object/noun
applies to CANDIDATE object
is there a candidate named John Doe?
invoke action ONBOARD JOHN DOE
Just ask the app
A new navigation paradigm
Foundation for voice command
Simpler/Faster algorithm than NLP
Search objects (nouns) and tasks (verbs) to create (actions)
User behavior feeds taxonomy/relevance on both positive and negative searches
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
ADP Semantic Search: The Stack
Data
Index
Query
User
MetaData
Using Lucene/Solr as search index
for both data and meta data
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
ADP Semantic Search: Simple APIs
GET /v1_0/search/warmupHeader: Realm, Org OID, Associate OID, Locale Params: NoneResult: Language-specific labels JSON
GET /v1_0/searchHeader: Realm, Org OID, Associate OID, LocaleParams: q=<query text>, groupValue=<Document type to filter on> Result: Search Results if q is non-empty. Click history if q is empty.
POST /v1_0/search/clicks/{canonicalURI}Header: Realm, Org OID, Associate OID, Locale Result: Status OK (200)
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
ADP Semantic Search: SOLR Out-of-the-box vs Custom Features
Out-of-the-Box • Text search using inverted
index • REST APIs w/ JSON
Output • Track query execution time • Fuzzy search using Ngrams
and Phonetics • Result Grouping and
Faceting • Result highlighting • Indexed vs. Stored fields • Multi-lingual Search (UTF-8)
Custom Features • Multi-tenancy (enforced via predicates) • Access Control (enforced via
predicates) • Instant Search (regular search from Solr
viewpoint) • Dynamic relevance (via custom
predicates built in Proxy) • Synonym enrichment (via meta index) • Smart actions via Task-Object mapping
(via meta • Index) • Semantic Search (via custom
predicates built in Proxy) • Click-history based personalized result
boosting (via custom predicates based on captured clicks)
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
User Experience: Changing our Mental Model
Start Here
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
User Experience: The Design Conversation has two aspects
Intuitive Complex
Inse
curit
y C
onfid
ence
Overly Simplistic
Specialists Required
Not User-friendly
Engaging
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