service performance measurement using intelligent mail & seamless acceptance
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Service Performance Measurementusing
Intelligent Mail & Seamless Acceptance
Service Performance Measurement: The Approach
Prepare Mail with Unique BarcodesMailer provides Electronic Mailing InformationUse container, handling unit, and mailpiece scans of unique barcodes to verify induction, predict deliveryDetermine accurate Start-the-ClockDetermine accurate Stop-the-ClockCalculate service performance– By facility– By Origin-Destination (OD) pairs– By individual transportation components between OD pairs– By tray preparation (pre-sort) levels– By customer– By class
Data Quality & Statistics
StatisticsEnsure manifest accuracy by– Comparing container/handling unit manifest data to mailpiece
manifest– Comparing actual scans (container, handling unit, and mailpiece) to
manifest
Ensure “Start-the-Clock” accuracy by – Comparing & correlating PostalOne! TMS, Container, first USPS
tray, and first origin processed piece scans– Requiring origin processed piece scans at the expected induction
facility
Ensure quality mail preparation by – Measuring mailing scan rate to ensure barcode quality– Measuring pre-sort and address quality errors
Scans from mailers that do not have high quality manifest information will be excluded from service performance measurement.
Service Performance: A collaborative effort
Mailers apply unique Intelligent Mail® barcodes to individual mailpieces
Mailers apply the unique Intelligent Tray Barcode to the handling units (i.e. trays) they prepare
Mailers apply unique barcodes to containers (i.e. pallets)
Intelligent Mail® barcode
Enhanced Service Performance Measurement relies on recently developed unique barcodes.
Intelligent Container Barcode
Intelligent Tray barcode 10/24
Service Performance: USPS Scan Status
Letter Sorting Equipment enabled for reading Intelligent Mail Barcode
Flat Sorting Equipment enabled for reading Intelligent Mail barcode
Tray Handling System upgrades to read Intelligent Tray label
Surface Visibility for reading Container Barcodes
Existing Service Performance Systems
Confirm– Scan data is collected from processing equipment for 4CB and
Planet Code pieces
EXFC– Measures single piece First Class letter service performance
– Measures time from drop in collection box to receipt by customer
Several different systems are in place to provide service performance information
Service Performance: A collaborative effort
Electronic Manifest information via Mail.dat or Web Services provides details of the mailing – Container, Handling Unit (EDL) and Mailpiece, barcode detail
– Mailpiece to Handling Unit (EDL) mapping
– Handling Unit (EDL) to Container mapping
– Presort
– Drop Location
ADIS For Piece Level Information
Mailers provide electronic documentation of the unique barcodes applied to the containers, handling units, and pieces in their mailings.
Manifest Quality
Mail.dat files are submitted to PostalOne!
Piece manifest records are associated with specific tray manifest records (nesting) and compared for accuracy
Scans are compared to the mailer provided manifest to verify – bbPiece Count
– Preparation/Presort Quality
– Barcode Quality
– Address Quality
Scans from poorly manifested mailings are excluded from Service Performance Measurement
Seamless Acceptance verifies the quality of the prepared manifest
Start-the-Clock
Induction scans for containers serve to Start-the-Clock for all mailpieces contained in the electronic documentation for a mailing. Tray and initial mailpiece scans may serve as alternate Start-the-Clock options.
Container induction scans at the originating facility
Mailer Facility
Originating Facility
First mailpiece scan from a tray processed at the originating facility
PostalOne! TMS scans identify trays ready for induction
Air or Surface Transportation scans of Trays and Containers
Stop-the-Clock
Container scans as they are unloaded at delivery units can service as primary Stop-the-Clock event. Mailpiece and tray scans can supplement the container scans.
Container unload scans at the delivery unit
Bundle Scans at DUs
Destination Facility Delivery Unit
Delivery Point Sequencing
Trays are scanned as they are loaded onto containers for final delivery
Final piece scan before delivery
En-route Scans
Container Scans – Scanned as containers are inducted at USPS facilities
– Scanned as mailer prepared containers are transported between USPS facilities
Tray Scans– Scanned by tray handling systems as mailer prepared handling units
enter a facility
– Scanned as mailer prepared handling units are transported through the USPS network
– Scanned as mailer prepared handling units are associated to containers
Intelligent Mail® barcode – Scanned as mailpieces are processed on USPS equipment
Comprehensive service performance» By plant
» By class
» By customer
» By pre-sort level
Point-to-Point diagnostics
Barcoding & AddressingBarcoding & Addressing
6060 PRIMACY PKWY STE 201MEMPHIS TN 38188
Address Change Service
John Doe
6449 AMBERVIEW CVMEMPHIS TN 38141 - 8346
TransportationTransportation
Integrated ApproachIntegrated Approach
Mail Processing &
Delivery
Mail Processing &
Delivery
AcceptanceAcceptance
Service Performance
Measuring Service Performance
Mailing A
Mixed
AADC
3-Digit
5-Digit
“Start-the-clock”
1st scan
1st scan
1st scan
“Stop-the-clock”
Enhanced Service Performance Measurement uses container, handling unit and mailpiece scans along with mailer data to provide detailed performance insight.
Mailer Facility
Originating Facility
Destination Facility
Tray Types
Pilot Status
First class letters from pilot mailers
Measuring end-to-end service performance at the piece level and reporting by – Tray preparation level (e.g. 3-Digit or AADC)
– Transportation type (e.g. air or ground)
– Origin/Destination pairs
Utilize data filtering to capture high-quality information– Excluding pieces from poorly manifested or prepared mailings
– Using manifest date and scans of origin processed pieces to “start-the-clock” for the mailing
– Using only delivery point sequence scans to “stop-the-clock”
What can we measure? – Service Levels for each preparation
category (presort)» Filtered by OD pair, presort level,
mailer, mailing, seasonality» Service levels by customer» Service level by discrete USPS
network components
– Velocity through the transportation network and service performance factors:» Impact of specific modes of
transportation (e.g. commercial air, surface)
» Network service performance» Likelihood of late arrivals» Delivery window analysis
– Velocity through facilities
Service Performance MeasurementWhat we are analyzing
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
-2 -1.8 -1.5 -1.3 -1 -0.8 -0.5 -0.3 0 0.25 0.5 0.75 1 1.25 1.5 1.75 2
Example: ZIP Analysis by Service Standard
Example: Tray Type Analysis by Service Standard
Example: Six Sigma Quality Analysis
Pilot Next Steps
Improve “Start-the-Clock”
Improve “Stop-the-Clock”
Data Integration
Pilot Expansion
– Include Flats, Standard and Periodicals Mail
– Bundle Scans at Delivery Units
Establish Tolerances
Validate Service Performance Model
Upcoming Intelligent Mail Systems
CLDS– Allows mailer to order tray labels with Intelligent Tray
Barcode from USPS
Surface Visibility– Continued expansion of Surface Visibility system into new
facilities and further into facilities
Seamless Acceptance– Verify manifest quality and determine postage assessments
Upgrades to Tray Handling Systems to read 24-digit barcodesPARS
Several new systems are being developed that rely on Intelligent Mail barcodes to provide new insight into mail
Timeline
Use Tray Scans in Service Performance Analysis: Qtr 3 07
Use Container Scans in Service Performance Analysis: Qtr3 3 07
Expansion of Intelligent Mail® Barcode to Flats: Q3 FY07
PARS Deployment: October 2007
IMB Read Deployment Completion: Complete
Surface Visibility DU: FY08
24 Digit Tray Label: FY08/09
IMB Mandate: FY 09
Seamless Acceptance: FY09
Incremental improvements are required from USPS and mailers before intelligent mail can be used to drive service performance
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