service shakedown presentation
Post on 05-Jul-2015
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Be#er by Design
Voluntary Sectordesign-led change process:user insights and practical design techniques to improve outcomes
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“most organizations can’t stand the uncertainty and the risk of real innovation. Learning and creating are inherently vulnerable. People want guarantees.”
Brené Brown interviews with Silicon Valley CEOs
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Jenkins, J (2008) Creating the Right Environment for Design, Design Management Review, DMI available at http://www.dmi.org/dmi/html/publications/news/ebulletin/08193JEN16.pdf
dysfunctional organisational cults design-friendly cultures
control and hierarchy empowerment and authorisation
performance and short term success learning from failure and looking at long term outcomes
efficiency + cost-cutting effectiveness and value creation
competition and empire building collaboration and shared purpose
blame-shifting and arse covering truth-telling and honest critique
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Working in mixed groups using design techniques to think about how to develop vision and strategies for change
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Let’s get started
people: in groups
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Activity 1: mapping the current situation
organisational personasmapsnautical visuals
45 mins
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using maps as a metaphor
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rocks, anchors, different boats
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islands
palm trees, lighthouses, deckchairs
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Activity 2: mapping the future situation
organisational personasmapsnautical visuals
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using maps as a metaphor
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rocks, anchors, different boats
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islands
palm trees, lighthouses, deckchairs
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Activity 3:
what changes will we see?
change cards and sticky notes
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Change cardsimpact, influence and leverage
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tell us about it
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