shaping the digital transformation - dwih) new delhi · digital work design # big 5 for work,...

Shaping the Digital

Transformation

Dr. Thomas Lange

New Delhi, March 19, 2019

Indo-German Symposium “The Future of Work”

1 | Dr. Thomas Lange, March 19, 2019

© F

edera

l G

overn

ment/S

teff

en K

ugle

r

Federal President

Frank-Walter Steinmeier

Patron of acatech

acatech provides top-level expertise from science and

business for political decision-making processes.

Photo: iStock, www.acatech.de

2 | Dr. Thomas Lange, March 19, 2019

acatech HR Working Group

C-Level Executives (CHROs)

3 | Dr. Thomas Lange, March 19, 2019

It‘s all about people

– less about technology

Take-home message #1

4 | Dr. Thomas Lange, March 19, 2019

You should be comfortable

with uncertainty – for sure

Take-home message #2

5 | Dr. Thomas Lange, March 19, 2019

You need less experts

– and more fast learners

Take-home message #3

6 | Dr. Thomas Lange, March 19, 2019

The Digital Transformation

HyperconnectivityAutonomous

SystemsHuman-Machine

Interaction

Data-drivenBusiness Models

Platform Markets Digital Ecosystems

1 2 3

5 64

7 | Dr. Thomas Lange, March 19, 2019

Germany – a stranded whale?

Germans […] are more afraid of the

gig economy […] than they are of

an all-controlling state. They are

also too dependent on big,

outdated systems.

„

“Source: GIZ, Germany in the Eyes of the World (2018)

8 | Dr. Thomas Lange, March 19, 2019

Adaptation becomes the ONE critical success factor

From cascaded development… …to constant adaptation

9 | Dr. Thomas Lange, March 19, 2019/ acatech (2017)

10 | Dr. Thomas Lange, March 19, 2019

Range

▪ On the job

▪ On demand

▪ Digital content

Learning fitness

▪ Learning fitness is a matter of training – not of age

▪ Supporting employees’ self-efficacy (mastery

experience)

▪ Individual learning accompaniment

Lifelong learning– individualized training

Trends

▪ Flexible learning

▪ Participatory learning

▪ Learning in networks

Skill

management

11 | Dr. Thomas Lange, March 19, 2019

Manager

Approches

▪ Frequent learning impulses

▪ Job rotation

▪ Immersive learning journeys

Practical examples

▪ Exchange initiative

▪ Learning on campus

▪ Program AI-Manager

“I can achieve all my career goals - even without

wasting my valuable time on seminars.”

Martin – works in the automotive industry

Age: 51

Job: engineer

Professional experience: 25 years

Training: qualified mechanical

engineering

12 | Dr. Thomas Lange, March 19, 2019

Callcenter-Agent

Approches

▪ Systematic early identification of

individual needs

▪ Digital learning nuggets, MOOCs

▪ Mobile/flexible learning

Practical examples

▪ Web-tool „development paths“

▪ E-learning for everyone

▪ Siemens Learning World

“I enjoy my job as customer service advisor.

But I’m worried about my future because a lot

of jobs at our company are currently being

replaced by standard IT solutions.”

Joséf – works at an insurance company

Age: 39

Job: Client Advisor

Professional experience: 16 years

Training: insurance salesman

13 | Dr. Thomas Lange, March 19, 2019

Geek

Approaches

▪ Freedom to use agile working methods

▪ Competitions / achievement awards

▪ Learning in networks

Practical example

▪ Innovation Lab

▪ Digital Booster

▪ LevelUP!

„I enjoy analysing all kinds of data streams and

always discovering something new. I couldn’t

bear to be stuck always doing the same old

thing.“

Céline – IT developer

Age: 32

Job: Application engineer

Professional experience: 8 years

Training: BA in Information Technology

14 | Dr. Thomas Lange, March 19, 2019

FlexibilityAdaptability

Shaping the future of work – TOGETHER

Employability Innovation

StabilityFlexibility

Agility

Lifelong learning

Co-determination

Companies gain… Employees gain…

Win-win

15 | Dr. Thomas Lange, March 19, 2019

Human-AI symbiosis

Human

Human + AI

AI AI

AI

Human

Social

Asocial

Creativity-/strategy-based

/

High dexterity,

unstructured environment

Optimization-based

/

Low dexterity,

structured environment

Source: Kai-Fu Lee, AI Superpowers (2018)

Human Veneer Safe Zone

Danger Zone Slow Creep

CEO

Financial planner

Telemarketer

Construction worker

Bartender

Scientist / Artist

Garement

factory worker

Hair stylistDoctor

16 | Dr. Thomas Lange, March 19, 2019

Human-AI symbiosis

Human

Human + AI

AI AI

AI

Human

+AI

Social

Asocial

Source: Kai-Fu Lee, AI Superpowers (2018)

Creativity-/strategy-based

/

High dexterity,

unstructured environment

Optimization-based

/

Low dexterity,

structured environment

17 | Dr. Thomas Lange, March 19, 2019

The missing middle

Le

ad

Em

ph

atize

Cre

ate

Ju

dge

Tra

nsa

ct

Ite

rate

Pre

dic

t

Ad

ap

t

Machine-only

activity

Human-only

activity

Source: Daugherty/Wilson, Human + Machine (2018)

H M

18 | Dr. Thomas Lange, March 19, 2019

AI gives

humans

superpowers

Human and machine

hybrid activities

Humans

complement

machines

The missing middle

Le

ad

Em

ph

atize

Cre

ate

Ju

dge

Tra

in

Ex

pla

in

Su

sta

in

Am

pli

fy

Inte

rac

t

Em

bo

dy

Tra

nsa

ct

Ite

rate

Pre

dic

t

Ad

ap

t

Machine-only

activity

Human-only

activity

Source: Daugherty/Wilson, Human + Machine (2018)

H M

19 | Dr. Thomas Lange, March 19, 2019

Digital Work Design

# Big 5 for work, leadership, organisation Umsetzungsdimensionen

1 Dealing with VUCA becomes core

competence

▪ Ambidexterity

▪ Constant learning

2 No disruption without teamwork ▪ Open-mindedness

▪ Exchange

3 More democratic organizational structures ▪ Empowerment

▪ Participation

4 Importance of relationships ▪ Esteem

▪ Networking

5 Focus on health ▪ Balance

▪ Ressources

Source: I. Welpe, P. Brosi, T. Schwarzmüller (2018)

Upshot: Micro level

20 | Dr. Thomas Lange, March 19, 2019

Need for…

Business model innovation

Transformation management

National skills monitoring

Reform of the education system

Ambidextrous structures

Opportunity-oriented communication

Anticipating requirements faster –

personnel planning for Germany

Strengthening knowledge transfer –

Excellence for implementation

Improving adaptability –

promoting instead of selecting

Use existing strengths –

explore new structures in parallel

Making changes visible –

creating a positive basic mood

Demanding and promoting flexibility –

Turning employees into change agents

Upshot: Macro level

21 | Dr. Thomas Lange, March 19, 2019

It‘s all about people

– less about technology

Take-home message #1

22 | Dr. Thomas Lange, March 19, 2019

You should be comfortable

with uncertainty – for sure

Take-home message #2

23 | Dr. Thomas Lange, March 19, 2019

You need less experts

– and more fast learners

Take-home message #3

24 | Dr. Thomas Lange, March 19, 2019

And…

Germany should learn how to

make life a little more

chaotic and therefore

more interesting.

„

“Source: GIZ, Germany in the Eyes of the World

India

Thank you.

lange@acatech.de