sharing of information and knowledge among staff in kaust library - sla agc 2011

Sharing of Information and Knowledge among staff in King Abdullah University of Science & Technology

By Rindra M Ramli, Access and Digital Services Specialist.

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King Abdullah University of Science and Technology

KAUST King Abdullah University of Science and Technology

http://www.flickr.com/photos/kaust_photos/3884817519/sizes/l/in/photostream/

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King Abdullah University of Science & Technology Library

KAUST Library at night © 2009 J.B. Picoulet – S. Louriéhttp://www.flickr.com/photos/kaust_photos/3885481622/in/photostream/

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King Abdullah University of Science & Technology Library

By Yo$h1, http://www.flickr.com/photos/nbalonso/5475046368/

KAUST King Abdullah University of Science and Technology

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KAUST Library

• Opened in August 2009

• Aims to support education and research

• Provides instructional assistance and reference services to its research and academic community

• Staff strength: Close to 20

• Staff comes from different walk of life and academic background: from library assistance to subject librarians, specialists to senior management

KAUST King Abdullah University of Science and Technology

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Importance of knowledge sharing

KAUST King Abdullah University of Science and Technology

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Challenges

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The beginnings

KAUST King Abdullah University of Science and Technology

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Exploring other avenues …

KAUST King Abdullah University of Science and Technology

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Other platforms ….

KAUST King Abdullah University of Science and Technology

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Out comes a solution …

KAUST King Abdullah University of Science and Technology

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http://www.ifoundries.com/blog/wp-content/uploads/2009/03/sharepoint.gif

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Features

• Content management and enterprise search

• Facilitating information sharing across boundaries

• Useful feature of seamless integration with other MS products which KAUST Library is also using for example: MS Outlook, MS Office

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Now that we have it, what next?

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Issues to content with …

• What should be in the Sharepoint

• Who should have the rights to upload

• Who should have rights to edit and delete

• Who should have access to them (files)

• Who will track the usage

• Etc etc

KAUST King Abdullah University of Science and Technology

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Initial stages

• Electronic Resources Management documents

• Library policies

• Training slides

• Library announcements

• Project implementations documents

KAUST King Abdullah University of Science and Technology

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Task Schedule

• Reviewing target audience, existing information architecture

• Re-design of information architecture; creating “detailed blueprints, wireframes”

• Implement new sharepoint site:- present to target audience ie Library staff

• Test and re-evaluate and launched

• Administer the entire siteDesignate staff to ensure periodic schedule of evaluation, monitor usage and respond to users feedback

KAUST King Abdullah University of Science and Technology

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First lap

• Conducted focus group study

• Conducted card sort test with fellow library staff

KAUST King Abdullah University of Science and Technology

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Information architecture

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Key points:

• Getting senior management support for entire project

• Listen and identify the needs of the stakeholders

• Translate the benefits to end users

• Motivating library staff to contribute

• Start small THINK BIG

KAUST King Abdullah University of Science and Technology