sheq september-october 2014
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SHEQSEP
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m a n a g e m e n t
s a f e t y | h e a l t h | e n v i R o n m e n t a l i s s u e s | q u a l i t y
sheqmanagement.com
addressing the health risk of healthcare waste
training and development is YOUR responsibility
substance abuse still drugging SA’s workplaces
noshcon 2014 – a feast of colour
Blue is the new green at
VWSA
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MARSH | MARSH RISK CONSULTING | CRM TRAININGcrm.training@marsh.com | 011 060 7244www.marsh-africa.com
An authorised financial services provider | FSB/FSP: 8414
CAN YOUR CURRENT SUPPLIER…
MRC combines a broad variety of risk expertise to produce positive results for our clients:
1. Influence your insurance premiums, by improving your SHEQ programmes?
2. Demonstrate a reduction in your Total Cost of Risk?
3. Align your Risk Financing cost to your Risk Management strategic objectives?
• SHEQ Training • Infra-Red Inspection Services • Asset Valuation
• Business Continuity Planning • Risk Assessments • Risk Finance Consulting
• Post Loss Investigations • Incident Management • Fire Protection System Design
• Security Risk Assessment • Environmental Risk Management • COID Administration
Success does not come from eliminating risk.
We help you balance your strengths againstthe risks that come with growth.
SUCCESS COMES FROMMANAGING RISK FOR .GROWTH
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SHEQ Magazine_AdNEW_Apr2014
14 April 2014 08:31:48 AM
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Features
ACCOLADES ALL-ROUND 18 volkswagen Group south africa has won the sJm flex environmental award for the third year in a row … but this isn’t all. the company is attaining accolades for other aspects of the acronym as well. BURN BABY, BURN! 20 in some circumstances healthcare waste is incinerated. this practice can result in dioxins, furans and other toxic air pollutants being produced as emissions. We investigate.
WHEN UNDER THE INFLUENCE 22 alcohol and drug abuse is widely acknowledged as one of the most prevalent and serious issues facing the south african workplace; it’s a problem that needs to be met head-on, at all levels of an organisation. PUTTING THE COLOUR IN SHEQ 24 year after year noshcon delivers the goods – and the 2014 event was no exception. sheq manaGement enjoyed the mix of information and entertainment.
PROACTIVELY ADDRESSING SkILLS SHORTAGES 34 skills shortages are plaguing various south african industries, yet unemployment numbers remain sky-high! We discover how training can be the “one stone” that tackles these “two birds”.
CERTIFIED TO PREVENT PAINFUL ENCOUNTERS 36have you ever thought about what happens before you strap on your live-saving gear? sheq management takes a look at the origins of personal protective equipment (PPe), as well as the manufacturing and testing processes behind some of today’s equipment.
Published alternate monthly by Charmont media Global
unit 17, northcliff office Park, 203 beyers naude Drive, northcliff, 2195.
P o box 957, fontainebleau, 2032, south africa
tel: 011 782 1070 fax: 011 782 1073/0360
EDITORCharleen Clarke
Cell: 083 601 0568email: charleen@charmont.co.za
ASSISTANT EDITORGavin myers
Cell: 072 877 1605email: gavin@charmont.co.za
SUB-EDITORJeanette lamont
Cell: 083 447 3616email: jeanette@charmont.co.za
JOURNALISTSJaco de Klerk
Cell: 079 781 6479email: journalist3@charmont.co.za
Claire RenckenCell: 082 559 8417
email: journalist2@charmont.co.za
CONTRIBUTORSalbert mushai
email: albert.mushai@wits.ac.za
Jannie Koegelenbergemail: janniekoegelenberg96@gmail.com
PUBLISHERtina monteiro
Cell: 082 568 3181email: tina@charmont.co.za
ADVERTISING SALESbarend van Wyk082 885 9042
advertising@charmont.co.za
CIRCULATION MANAGERbev Rogers
Cell: 078 230 5063email: bev@charmont.co.za
DESIGN AND LAYOUTnelio da silva
email: nelio@charmont.co.za
© Copyright. no articles or photographs may be reproduced, in whole or in part, without specific
written permission from the editor. in the interests of preserving the environment, sheq manaGement is printed on environmentally
friendly paper, using soya-based ink.
www.sheqmanagement.com
m e d i a g l o b a lC H A R M O N T
regulars
editor’s letter 2sheq sound off 4letters 6news 7legally speaking 10Raising the bar 14brainwave 38subscription form 40
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MARSH | MARSH RISK CONSULTING | CRM TRAININGcrm.training@marsh.com | 011 060 7244www.marsh-africa.com
An authorised financial services provider | FSB/FSP: 8414
CAN YOUR CURRENT SUPPLIER…
MRC combines a broad variety of risk expertise to produce positive results for our clients:
1. Influence your insurance premiums, by improving your SHEQ programmes?
2. Demonstrate a reduction in your Total Cost of Risk?
3. Align your Risk Financing cost to your Risk Management strategic objectives?
• SHEQ Training • Infra-Red Inspection Services • Asset Valuation
• Business Continuity Planning • Risk Assessments • Risk Finance Consulting
• Post Loss Investigations • Incident Management • Fire Protection System Design
• Security Risk Assessment • Environmental Risk Management • COID Administration
Success does not come from eliminating risk.
We help you balance your strengths againstthe risks that come with growth.
SUCCESS COMES FROMMANAGING RISK FOR .GROWTH
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75
95
100
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SHEQ Magazine_AdNEW_Apr2014
14 April 2014 08:31:48 AM
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EDIT
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Charleen Clarke
Okay i am taking a bit of
journalistic licence here. the
chap at the vito plant is
not actually my most loved
waiter in the entire world. he’s not chaotic
and probably doesn’t hail from barcelona.
his name isn’t even manuel (although, for
the purposes of this article, i’m using this
pseudonym).
by now, i know exactly what you’re
thinking: why am i waxing lyrical about
“my” manuel in sheq manaGement? Well,
because manuel from mercedes-benz is
one of the most passionate fans of quality
that i have ever encountered. he loves
it almost as much as manuel the waiter
loved his hamster (which was actually a
rat).
i met manuel the merc man in the city
of vitoria, which is where the mercedes-
benz vito is assembled – and it was a truly
wonderful experience. i travelled to the
region to drive the marvellous new vito
(which comes to south africa next year)
and also to visit the plant, which is located
in the heart of the basque region in north-
western spain.
While it certainly doesn’t show its age,
the factory is quite old; it’s celebrating
its 60th anniversary as an automotive
production location this year. the first
vehicle rolled off the assembly line there
in 1954, when the plant still belonged to
the auto union company.
the former Daimler-benz aG acquired
the plant in 1981. today the plant site
covers a total area of 600 000 m². it
has a production space of around
370 000 m² and manufactures about
80 000 vans annually for export to
customers all over the world. the vitoria
plant is the second-largest Daimler van
production plant in the world.
manuel the merc man works there as a
manager, and he was tasked with taking a
group of journalists (including yours truly)
around the final assembly section of the
factory. the tour (which, truth be told, i
was dreading) was a revelation – because
of manuel’s huge enthusiasm. in between
apologies for not speaking superb english
(he spoke just like manuel the waiter; i
loved it), our tour guide eagerly showed us
around each nook and cranny of the plant.
unlike the “i know nothing” waiter,
our guide was extremely well informed
about the intricacies of the facility. he
shared lots of facts and figures with
us – such as the news that mercedes-
benz vans had recently invested
€190 million (roughly R2,7 billion) in
the plant. the money was mainly spent
on the modernisation and reorganisation
of the plant’s body shop, paint shop and
assembly area.
examples of these investments in
production include: a new coordinate
measuring machine, which measures
bodies-in-white extremely precisely
to within one millimetre; a new optical
i have terrific news for fans of fawlty towers! manuel is alive and well … and working in the mercedes-benz vito plant in spain!
meeting
MANUEL!
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EDIT
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measuring device for checking body
components; a new waxing facility;
adapted assembly lines; numerous
automation processes and more efficient
laser systems.
an army of new robots was also
acquired and they’re utterly fascinating
to watch. in addition, more than
€8 million (about R116 million) was
invested in vitoria to provide the
employees with around 300 000 hours
of training, to prepare them for the new
model series. naturally, these investments
were made in order to bolster quality.
there are numerous other moves afoot
to ensure good quality too. Just one is a
daily meeting of the most senior managers.
“it no take place in fancy meeting room
though. it take place right here; on the line.
then action can be fast. this is a good idea,
sí (yes)?” manuel the merc man noted with
a huge grin. We all agreed immediately. it
really does make sense – the managers
stand around a meeting table each day,
and discuss various quality issues. then, if
something needs to be addressed, they go
straight to the line and deal with the issue
immediately.
i witnessed one of these meetings
and, in some respects, it’s as daft as
your average scene from fawlty towers
– everyone has to stand (which isn’t
wonderfully comfortable) and it’s also
really noisy, but, according to manuel, these
meetings work wonders when it comes to
maintaining and improving quality.
emilio titos, head of the vitoria
assembly plant, concurs. “our team does
top-notch work, and we are very proud
that we build the new vito in vitoria in
top quality. as a result, vitoria continues
to be the competence centre for mid-
size vans within our global production
network. together with all of the other
participants, we are now looking forward
to the new vito’s success story,” he told
sheq manaGement.
i have no doubt that the vehicle will
be a success – because of that quality.
one of the greatest factors contributing
to that success, however, won’t be the
investment in fancy equipment or even
the millions spent on training. Personally, i
think the sense of pride – as epitomised by
our guide – probably has an even greater
impact on quality.
During our tour, we encountered a
special display of the new vito, and i swear
i saw tears in manuel’s eyes (and, for a
change, they didn’t come from being hit
over the head with a frying pan). “look!”
he urged. “this (is) our new baby! she
beautiful! sí?”
oh, yes she is! but so, too, is the
company’s passion for quality … i would
love to bottle that passion and dish it out
liberally. it would end many companies’
quality woes. | SHEQ
Do you believe that your
employees are passionate about
quality? i would love to hear from
you. email charleen@charmont.co.za
the mercedes-benz vitoria plant is Daimler’s second largest van plant. after the body is coated with paint, employees in the paint shop inspect the quality.
SHEQ
SO
UN
D O
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Jaco de klerk
i’m a proud geek and simply have
to draw attention to the plight of
the broken link; as highlighted in
the article: the growing problem of
internet “link rot” and best practices for
media and online publishers, written by
leighton Walter – research editor at the
Journalist’s Resource *.
he explains that, while it was conceived
in the 1960s, the hyperlink came into its
own with hypertext markup language
(html) protocol – a standardised system
for tagging text files to achieve font,
colour, graphic and hyperlink effects on the
World Wide Web (www) – in 1991. there’s
no doubt that the first broken link soon
followed …
on the surface, the problem is simple: a
once-working universal Resource locator
(uRl) – a webpage’s address – is now a
goner. the root cause can be any number of
things: content could have been renamed,
moved or deleted, or an entire site could
have evaporated.
in its own way, the web is a very literal-
minded creature and all it takes is a single-
character change in a uRl to break a link.
a 2014 harvard law school study looks
at the legal implications of internet link
decay and finds reasons for alarm. the
authors, Jonathan Zittrain, Kendra albert
and lawrence lessig, determined that
approximately 50 percent of the uRls in
us supreme Court’s opinions no longer link
to the original information.
they also found that, in a selection of
legal journals published between 1999 and
2011, more than 70 percent of the links no
longer functioned as intended.
the scholars write: “as websites evolve,
not all third parties will have a sufficient
interest in preserving the links that provide
backwards compatibility to those who
relied upon those links. the author of the
cited source may decide the argument in
the source was mistaken and take it down.
“the website owner may decide to
abandon one mode of organising material
for another, or the organisation providing
the source material may change its views
and ‘update’ the original source to reflect
its evolving views.
“in each case, the citing paper is
vulnerable to footnotes that no longer
support its claims. this vulnerability
threatens the integrity of the resulting
scholarship.”
to address some of these issues,
academic journals are adopting use of
digital object identifiers (Dois), which
provide both persistence and traceability,
but, as Zittrain, albert and lessig point
out, many people who produce content for
the web are likely to be “indifferent to the
problems of posterity”.
the scholars’ solution, supported by
a broad coalition of university libraries, is
perma.cc – a service that takes a snapshot
of a uRl’s content and returns a permanent
link (known as a permalink) that users
employ rather than the original link.
this subject still has a lot more to offer,
however, as companies and individuals do
have various other options to eliminate
the weak link that is “link rot”, and can
maximise their site’s long-term utility to
users … more on those in future sound
offs.
* based at harvard’s shorenstein Centre on media, Politics and Public Policy – in the united states – the Journalist’s Resource project examines news topics through a research lens. last year, the american library association named it one of the best free reference websites. | SHEQ
the internet is an endlessly rich world of sites, pages and posts – until it all ends with a click and a “404 not found” error message … this phenomenon, usually caused by “link rot”, is far more than just an occasional annoyance to individual users
plight OF the
BROkEN LINk
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INTERESTING NEWS FOR COFFEE LOVERSassociation between coffee drinking
and the risk of dying. “freedman noted
that the association between coffee and
longevity was similar for men and women
and tended to get stronger as they drank
more coffee.”
“Drink some more coffee”, states
another study, published in mayo Clinic
Proceedings, which found, however, that
both men and women, under the age of
55, who drank more than four cups of
coffee a day, may be at greater risk of an
early death.
the e-Care piece, however, says it best:
“the association with coffee and early
death is only that – an association, not a
cause.”
Johan van Niekerk
Cape Town
i’d love to share some fun facts that
were highlighted in e-Care, a newsletter
provided by Consolidated – an authorised
financial planning business.
in its piece: Drink some coffee, the
company relates the most wonderful news
… it turns out that a “cup of Joe” might just
hold the key to a long life. after following
half a million people, a study found that
those who drank more coffee
seemed less likely to die
prematurely.
the newsletter feature
states that the
findings were published in the Journal of
Caffeine Research and the new england
Journal of medicine. according to the
study’s author, neil freedman, from the
national Cancer institute, the participants
were between the ages of 50 and 71.
“the participants were asked about
their coffee consumption as well as their
lifestyle behaviours; such as whether
they smoked, whether they exercised,
their diet, and even their educational
status,” notes e-Care – adding that they
were then followed over the course of
12 years. “at the end of the study in
2008, the researchers noted whether the
participants were still alive or not,
and, if not, the cause of death.”
the author points out that,
contrary to what you would
think, there is an opposite
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NEWSsheQ
it is estimated that south africa produces an average of 224 million tonnes of
marketable coal per year, with nearly three quarters of that being consumed
domestically. according to the Department of energy, around 77 percent of our
country’s energy needs are directly derived from this fuel ... like it or not, this energy
source will be around for some time.
Pollution from this commodity doesn’t only come from burning it, but also from
transporting it. every time coal is shipped to a new location, coal dust pollution comes
into play, not to mention the Co2 emitted during its shipment around the country
(most coal is mined in mpumalanga). however, all is not lost ...
an innovative partnership between Wescoal trading and logistics intelligence
(lq) has seen the completion of an environmentally friendly product storage and
distribution centre in bellville, Cape town.
andré bojé, Ceo of Wescoal, says he is immensely proud of being part of such an
innovative solution to the coal supply chain process. “Wescoal and Wescoal trading
are very proud to be involved in this environmentally friendly distribution centre. it
reduces our carbon footprint in the overall coal supply process, as the coal barely
touches the ground once extracted from the coal mines in mpumalanga.”
the transport of the commodity has also been moved from road to rail. the 12 m
containers are railed from the Pretcon container terminals in Pretoria, and delivered
to the site on trailers.
the first stage is to decant the 12 m container by tipping the contents into a
large hopper that can accommodate 30 t. this is then fed by conveyor and loaded
into back-door, shipper-owned containers, for delivery or storage.
this new transshipment centre, the first of its kind in africa, results in 10 000 t of
coal (or 350 vehicles) being taken off the road and transported by train per month.
Dirch olsen from lq says that the company is thrilled to be part of this process
and looks forward to further developments in this regard. “a similar facility is already
being planned for Port elizabeth. this process is very clean and enables a seamless
intermodal solution without adding costs to the supply chain. it fits in perfectly with
what drives the lq team – the concept of ‘smart moves’.”
CLEANER COAL FOR THE CAPE
strikes … so abundant in south africa that
they even have their own season, but what
is the real cost of industrial action? Jan du
toit, senior consultant at the south african
labour Guide, paints the numerical picture
in his piece: strikes in numbers – which
cites the annual industrial action Report for
2013, released by the Department of labour
(Dol), as its source.
“in 2012, the monetary impact of
strikes reported to the Dol amounted to
R6,67 trillion compared to ‘only’
R1,07 trillion in 2011. the recently released
statistics for 2013 do not look much better
in any way,” Du toit points out.
according to data collected and analysed
in 2013 by the Dol, there was a rise in the
number of strike incidents, but a drop in
working days lost, in 2013 when compared
to 2012. “about 114 strike cases were
identified and recorded by the department,”
says Du toit. “the number of strikes recorded
is greater than strikes recorded in the last
five years. it represents an increase of
15,1 percent from 2012 to 2013.
“Work days lost decreased by
44,2 percent from 3,3 million in 2012 to
1,85 million in 2013,” notes Du toit.
the industrial action in the mining,
manufacturing and transport industries have
all had a bad impact on the economy of the
country. experts suggest that 2014 will be
no different. “these strikes will continue
to hurt the south african economy and its
investment appeal,” adds Du Doit.
THE NUMERICAL HORROR
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but has the second-highest ranking in
the region.
according to helpage international,
there are currently 868 million people
over the age of 60 – nearly 12 percent
of the global population. by 2050, this
number is predicted to rise 2,02 billion – or
21 percent.
Because every life has a purpose...
We get you home safely
Phone: 0861 SAFETY | +27 11 610-2600 | www.MSAsafety.com
Protecting what matters most Call us today for more information on MSA’s
complete range of safety products.
• Supplied Air Respirators & Escape Devices• Air-purifying Respirators• Head, Eye & Hearing Protection• Fall Protection• Thermal Imaging• Portable Gas Detection• Permanent Gas Detection
Visit MSA at Electra Mining Africa
The Expo Centre at Nasrec in Johannesburg
15-19 September 2014, Hall 5 Stand E28
A global leader in the manufacture and supply of safety products since 1914, MSA offers a comprehensive range of reliable and comfortable safety solutions that exceed industry standards. Experience, on-going research and development ensure we keep you protected from harm.
Comprehensive service and training - We complement our products with a full-service back-up and maintenance programme, supported by personalised training to ensure equipment is ready for use in any situation that demands fail-safe protection.
the world is ageing fast. according to
the Global ageWatch index, developed by
non-governmental organisation helpage
international, there will be more people
over the age of 60 than children under 10
by 2030 …
the organisation believes data is
needed to spur informed debate on ageing.
the 2014 edition of the Global ageWatch
index, ranks 96 countries according to
the social and economic well-being of the
elderly, measuring four key areas: income
security, health, personal capability and an
enabling environment.
AGE IN NUMBERS
SAVE THE DATE!
osh expo africa, the continent’s
premier occupational health and
safety exhibition, will be back at
Gallagher Convention Centre from
may 12 to 14, 2015.
Whether you will be exhibiting
or visiting, make sure you register
early! Please visit the osh expo
africa website for full details.
helpage international states that the
index represents 90 percent of people
over the age of 60 across the world.
Globally, norway tops the index this
year, closely followed by sweden. the top
ten regions are in Western europe, north
america, australasia and Japan. the worst
place for an older person is afghanistan.
Ranked only just above it are mozambique,
West bank and Gaza, then malawi.
Closer to home, south africa
ranks low on the index at 80 overall,
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9 Because every life has a purpose...
We get you home safely
Phone: 0861 SAFETY | +27 11 610-2600 | www.MSAsafety.com
Protecting what matters most Call us today for more information on MSA’s
complete range of safety products.
• Supplied Air Respirators & Escape Devices• Air-purifying Respirators• Head, Eye & Hearing Protection• Fall Protection• Thermal Imaging• Portable Gas Detection• Permanent Gas Detection
Visit MSA at Electra Mining Africa
The Expo Centre at Nasrec in Johannesburg
15-19 September 2014, Hall 5 Stand E28
A global leader in the manufacture and supply of safety products since 1914, MSA offers a comprehensive range of reliable and comfortable safety solutions that exceed industry standards. Experience, on-going research and development ensure we keep you protected from harm.
Comprehensive service and training - We complement our products with a full-service back-up and maintenance programme, supported by personalised training to ensure equipment is ready for use in any situation that demands fail-safe protection.
there were heavy hearts, and some tears, when team-freedom Won
(a proudly south african electric vehicle – ev – conversion company)
released freedom3 back into the wild on august 21.
“she’s now on route back to her home in Chobe, botswana,” says
lizette Kriel, strategy and brand manager, as well as a co-owner and
the fairer half of the freedom Won team (the other being a visionary
engineer, antony english).
the team will see her again this october – strutting her electric stuff
– when they spend some time at the Chobe Game lodge, in botswana’s
Chobe national Park, when commissioning freedom4 – Chobe’s first
electric “skimmer” river boat …
freedom3, a special electric land Rover created by freedom Won,
is a Defender 130 pickup with crew cab. it was originally fitted with a
2,5-litre, td5 diesel engine and a five-speed manual gearbox.
freedeom3 has been transformed almost beyond recognition under
the bonnet, but the exterior remains unaltered and distinctly land
Rover. the magic lies in the 80 kW permanent magnet motor that is
coupled directly to the original transfer case, which delivers 600 nm at
low speeds – thus effectively eliminating the need for a gearbox.
“We have retained the high/low and diff-lock functions in the transfer
case, so it is still a very rugged off-roader …” Kriel explains. “it is capable
of creeping along sandy rutted tracks and climbing rocky ascents, then
setting out on the open road at speeds up to 120 km/h.“
a typical range on sand tracks is estimated at 120 km. “on the open
road she will manage 150 km if driven carefully,” Kriel points out. “an
average charge will be two to three hours, or six hours if the cells have
been fully depleted.”
FREEDOM WON: AN EV IS RELEASED BACk INTO THE WILD
a new study, led by the united states-based national Centre
for atmospheric Research (nCaR), estimates that more than
40 percent of the world’s garbage is disposed of through
unregulated burning – which emits gases and particles that
can substantially affect human health and climate change.
“air pollution across much of the globe is significantly
underestimated, because no one is tracking open-fire
burning of trash,” says nCaR scientist Christine Wiedinmyer,
lead author of the new study.
Wiedinmyer and her co-authors estimate that 1,1 billion
tonnes, or 41 percent, of the total waste generated globally
each year is disposed of through unregulated burning. the
countries producing the most total waste, according to the
study, are China, the united states, india, Japan, brazil, and
Germany. those with the greatest emissions from trash
burning are China, india, brazil, mexico, Pakistan and turkey.
it states that as much as 29 percent of human-related
global emissions of small particulates (less than 2,5 microns
in diameter) come from the fires, as well as ten percent
of mercury and 40 percent of a group of gases known as
polycyclic aromatic hydrocarbons. these pollutants have
been linked to such significant health impacts as decreased
lung function, neurological disorders, cancer and heart
attacks.
“this study was a first step to assess the magnitude of
this issue,” says Wiedinmyer. “the next step is to look at
what happens when these pollutants are emitted into the
atmosphere – where are they being transported to and which
populations are being most affected.”
SHROUDED IN SMOkE
• Management awareness presentations• Legal registers • System consultations
• Legal training - OHS/MHS Act, Environmental Law, Legal Liability training• Legal consultations and opinions • Legal compliance audits
Legal Risk and Compliance Consultants
: 012 345 2388/082 413 3411 : 086 513 8295 : hendrik@legricon.co.za : www.legricon.co.za
L E G R I C O N
Legricon offers a wide range of consulting, auditing and training services to assist organisations in achieving and maintaining legal compliance, with specific focus on occupational safety, health and environmental (SHE) management. Legal compliance is necessitated
by legal risks associated with non-compliance, as well as by formalised management system frameworks and guidelines such as the King II Code on Corporate Governance, ISO 14000 and OHSAS 18000.
‘Clarifying Compliance Complexities’
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albert mushai, with a contribution by Professor Robert W vivian, looks at an interesting battle between economists and lawyers in the management of the asbestos Relief trust
FOr law Or
MONEY
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Occupational health and
safety litigation in south
africa has been limited,
essentially because the
Compensation for occupational injuries
and Diseases act (CoiD) prevents
employees from suing their employers.
the Constitutional Court decision of
thembekile mankayi versus anglogold
2011, however, uncovered a previously
unknown gap in the legislation.
Closely allied to the issue of litigation
is a problem arising from economic
theory, called the Principal-agent
problem. economically speaking, it can
be argued that it is the most pervasive
and intractable economic problem in
the world. it has many manifestations
and many labels, but, for the purpose
of this article, Principal-agent will do.
further, the Principal-agent problem,
as recognised today, bears little
resemblance to the way it was originally
formulated.
the Principal-agent problem arises
where the agent purports to act for, and
in the interests of, the Principal, but, in
reality, the agent acts contrary to his
mandate; often acting for himself, for
his own benefit and usually against the
interests and benefit of the Principal.
as indicated, the problem is pervasive.
it exists in every field of economic
activity; it’s sometimes called a conflict
of interest. at other times it can be
called regulatory capture, a moral hazard,
adverse selection – and so on. the agent
will always claim to be acting in the
interests of the Principal, but the facts
will reveal a different picture.
lawyers also recognise a Principal-
agent relationship, but are more
conservative. they believe the agent will
act in terms of the mandate. lawyers are
more trusting than economists and they
have a much narrower concept of the
Principal-agent relationship.
take a simple example: in a
democracy, the people (Principals) elect
representatives (agents). the people
believe their representatives will act in
their interests. however, once elected,
their agents quickly use the system for
their own benefit.
When the Principals complain, after
witnessing the opulent lifestyle of the
agents; who are driving multi-million
rand cars, flying first class around the
world, spending hundreds of millions on
their private houses, with armed guards
pushing the people out of the way – and
so on, they are told the wealth will trickle
down; yet it never does.
and so, the agents do very well at
the expense of the Principals. in 1776,
adam smith pointed out that the division
of labour was the most efficient way
for an economy to function. today the
division of labour is widespread. there
are agents everywhere. With the division
of labour, however, comes an unintended
consequence; the Principal-agent
problem.
not much thought has been devoted to
the Principal-agent problem in litigation,
but the very limited occupational-health
litigation in south africa seems to
demonstrate the Principal-agent problem
may well be alive and well within litigation
framework.
in 1997, complex asbestosis litigation
was launched in england against Cape
plc, claiming on behalf of south african
victims of asbestos. as the litigation
progressed, it became clear that Cape plc
was in a precarious financial position. this
was reflected by its share price, which,
in oct 2001, had plummeted to £0.11
per share. it became clear that, even if
the case was won, Cape plc probably
would not be able to pay as it would
possibly follow other former asbestos
manufacturers into insolvency.
almost seamlessly, the litigation then
switched to an action in south africa,
against the south african company
Gencor. at the time, Gencor was in the
process of restructuring to form what
would become bhP billiton. What could
possibly be long drawn-out litigation
would delay the restructuring and, in
2003, Gencor decided to avoid litigation
and to settle the matter out of court.
eventually, trusts were established for
the benefit of the victims of asbestosis.
one of these trusts is the asbestos
Relief trust.
the 2013 annual Report of the trust
reveals an interesting development taking
place. the purpose of the trust is for
the benefit of those who suffered from
asbestosis (the Principals). Potential
beneficiaries needed to contact the trust
and apply for compensation. the trustees
(the agents) would then ensure that, if
they met the requirements, they would be
compensated from the funds held in trust.
the trust could expect to receive many
applications, all of which would have to
be considered. this indeed happened. as
of the april 28, 2013, 14 500 enquires
had been received. During the litigation,
the lawyers claimed to be acting for
7 500 registered claimants against Cape
plc and, of course, once Gencor became
party to the litigation, additional litigants
could be added.
the problem is that once the trust was
established, many who did not qualify
also approached the trust for money.
these included some of the original
7 500 plus, who joined the register of
litigants, although they did not qualify for
compensation.
of course these applicants had to be
turned away. the trustees (agents) had
no option but to reject these claims, since
they did not fall within the parameters
specified in the trust deed. by doing
so, the agents would be protecting the
interests of the real victims of asbestosis,
the Principals, as expected by the
lawyers.
thus, it seemed as though the
economists would be wrong. agents
do indeed act in the interests of the
The trustees had no option but to reject
these claims; by doing so they were protecting the real victims of asbestosis.
»
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Principals. in this case, the trustees were
doing what is legally required of them. in
the Principal-agent framework, they were
acting in terms of their mandate. the
Principal-agent problem in economics,
however, warns that agents will not keep
within their mandate and that funds will
be used for purposes outside of the terms
of the mandate.
it was not long after the formation
of the trust, that people, who had put
their names down as claimants, started
to demand money – even although they
were not victims of asbestosis. trustees
(agents) continued to refuse to make any
payments to these claimants.
During may 2012, the trustees were
requested to meet with the deputy
minister of mineral resources in Pretoria.
at the meeting, it was suggested that the
trust pay R30 million to individuals, who
did not meet the criteria, as an ex gratia
payment.
the payment was supported by the
office of the premier of northern Cape.
and so the Principal-agent problem of
economics appears. in this case, the
trustees continued to refuse to make
the payments. on the face of it, it looked
as though the economic Principal-agent
problem would not arise, and the lawyers
would be correct.
in terms of legislation (the trust
Property Control act), trusts fall under
the control of the master of the high
Court. in october 2012, the trustees were
summoned to the office of the master
of the north Gauteng high Court, in
Pretoria, for a meeting. Representatives
of the deputy minister and office of
the premier were in attendance. the
meeting was presided over by the Chief
master of the high Court.
once again it was indicated that the
trustees should pay over funds to people,
who did not qualify in terms of the trust
deed. Without prior notice, the Chief
master then advised that he was going
to unilaterally appoint two additional
trustees. their appointments were not
made at the request of the trustees
(agents) or the beneficiaries (Principals),
or in consultation with them. on the
august 5, 2013, the master appointed
the two additional trustees.
it now remains to be seen whether
the trust will start distributing funds that
are not authorised by the trust deed.
the economic Principal-agent theory
indicates that this may well happen.
lawyers will say it cannot happen. it will
be interesting to see who is correct; the
lawyers or economists! | SHEQ
Legally Speaking is a regular column by Albert Mushai from the school of Economics and Business Sciences, University of the Witwatersrand. Mushai holds a master’s degree from the City University, London, and was the head of the insurance department at the National University of Science and Technology in Zimbabwe before joining Wits University as a lecturer in insurance.
What is SHEQsys? SHEQsys is an online web-application, which allows users and managers to log, investigate, report and determine trends of Safety, Health, Environment and Quality related activities. It does this through the use of smaller modules which all work individually, or together, in an easy to navigate web interface with in-built wizards to assist users in operating the system.
Modules SHEQsys is the framework, the modules are the tools you plug into it. This basically means that SHEQsys can be scaled to meet your needs, now or later.
Reports Extensive reporting capabilities are included, across all modules of SHEQsys, from basic listings, to full graphical analysis. Custom filters can be applied and the results are often colour-coded for easy identification.
Email Notifications Throughout SHEQsys, email notifications will be sent to relevant people when events take place.
Installation No installation on user’s computers is required as SHEQsys is a web-application, which can be hosted on our dedicated server.
Contact Please contact us if you would like to know more, or if you would like to request a demonstration, or evaluation system. Telephone: +27-011-8497053, +27-082-4432281 Website: www.SHEQsys.com Email: info@SHEQsys.com
Innovation Users can log; investigate and implement innovations and ideas which save time; money or improve SHEQ.
Incident
Allows users to easily log Incidents of varying severity and level from Low Risk Potential Incidents and Near Misses to High Risk Incidents. Investigation is fully customisable and follows approval routes to ensure proper completion.
Audit
Conduct audits; inspections and surveys with customisable templates with percentage based scoring. Raise incidents or feedback directly from audit findings.
Feedback
All users can express constructive feedback whether negative or positive to keep open communication between different areas.
Trend Pareto Analysis
Generate Pareto analysis of production process defects or any quantifiable value. Allowing you to easily identify common problems and correct them.
Call Report
Look after your customer/supplier relations by documenting meetings and assigning individuals to follow up outstanding requests.
Risk Assessment
Record process or system risks and provide proposed suggestions for improvement and reduced risk.
Document Control
Manage controlled company documents and ensure you always have the latest revision as well as access to historical revisions.
Instrumentation
Keep track of and maintain instrumentation calibration via a schedule with full calibration history.
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What is SHEQsys? SHEQsys is an online web-application, which allows users and managers to log, investigate, report and determine trends of Safety, Health, Environment and Quality related activities. It does this through the use of smaller modules which all work individually, or together, in an easy to navigate web interface with in-built wizards to assist users in operating the system.
Modules SHEQsys is the framework, the modules are the tools you plug into it. This basically means that SHEQsys can be scaled to meet your needs, now or later.
Reports Extensive reporting capabilities are included, across all modules of SHEQsys, from basic listings, to full graphical analysis. Custom filters can be applied and the results are often colour-coded for easy identification.
Email Notifications Throughout SHEQsys, email notifications will be sent to relevant people when events take place.
Installation No installation on user’s computers is required as SHEQsys is a web-application, which can be hosted on our dedicated server.
Contact Please contact us if you would like to know more, or if you would like to request a demonstration, or evaluation system. Telephone: +27-011-8497053, +27-082-4432281 Website: www.SHEQsys.com Email: info@SHEQsys.com
Innovation Users can log; investigate and implement innovations and ideas which save time; money or improve SHEQ.
Incident
Allows users to easily log Incidents of varying severity and level from Low Risk Potential Incidents and Near Misses to High Risk Incidents. Investigation is fully customisable and follows approval routes to ensure proper completion.
Audit
Conduct audits; inspections and surveys with customisable templates with percentage based scoring. Raise incidents or feedback directly from audit findings.
Feedback
All users can express constructive feedback whether negative or positive to keep open communication between different areas.
Trend Pareto Analysis
Generate Pareto analysis of production process defects or any quantifiable value. Allowing you to easily identify common problems and correct them.
Call Report
Look after your customer/supplier relations by documenting meetings and assigning individuals to follow up outstanding requests.
Risk Assessment
Record process or system risks and provide proposed suggestions for improvement and reduced risk.
Document Control
Manage controlled company documents and ensure you always have the latest revision as well as access to historical revisions.
Instrumentation
Keep track of and maintain instrumentation calibration via a schedule with full calibration history.
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what is the difference
between a coach and a
mentor?
a coaching relationship
is initiated as a result of the manager
or supervisor’s job description, which
translates to a formal and hierarchical
relationship. there is always a specific
objective to be achieved, which is often
task orientated. it is driven and initiated
by the coach.
the relationship between coach and
employee is based on the task being
taught. When this has been mastered, the
relationship is over until the next task.
a mentoring relationship is based on
the holistic development of an employee
during his or her career, and not solely in a
single area of operation. a mentor does not
offer only work-related advice and support,
but also supports and advises on personal
matters.
this area of communication is generally
initiated by the business, or by encouraging
employees to seek a mentor from an
approved panel, or to choose someone
they are comfortable with.
mentorship can be time bound within
a formal process, which can continue
informally after the agreed period, and by
agreement between both parties.
in a nutshell, a mentor provides advice
on career, development opportunities and
what it would take to become a leader.
the coach, on the other hand, is more
of a tutor; observing the employee’s work
and actions and providing comments on the
execution and skills which may be lacking.
having focused on communication with
customers in the last series of articles, it is
important to state that good communication
is also central to being a great coach and
mentor. it is most important to develop
superb communication skills.
the distinct attributes that make up any
messages being communicated are words,
measured at seven percent of the total;
tone, at 38 percent; and body language, at
55 percent.
it is, therefore, imperative to project a
positive image when communicating. note
how a motivational speaker carries him or
herself when addressing an audience …
the first key element of communication
is the sender. this person begins the
communication by taking an idea or
subject and relating it to the receiver. the
message is then coded in order for the
receiver to understand what is needed.
this coding can take various forms such as
written or spoken language, or non-verbal
communication. the sender will decide on
the best form of communication to use for
the subject at hand.
the person receiving the message
needs to decode and interpret the
message and understand it fully. if this
does not take place, communication would
have been lost.
a very important aspect of
communication is that the receiver
responds in some way, thus initiating a
two-way conversation, assuring the sender
that the message has been understood as
it was intended. this response can, once
again, take various forms; for example,
verbal or written communication, or a nod
of the head.
Going forward, we will focus on
developing coaching and mentoring skills
of the highest order. | SHEQ
RA
ISIN
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HE
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R
having looked at leadership over the past few months, we now need to focus on coaching and mentoring. the first important skill to consider is communication
COaCh, mentOr,
COMMUNICATE
Jannie Koegelenberg is passionate about promoting positive customer experiences. He runs the EDGE Training Consultancy, a leading provider of world class training and development programmes that meaningfully change and impact on people’s lives. He has a 38-year track record in the motor industry, having worked at Mercedes-Benz distributor United Cars and Diesel Distributors, Ford Motor Company SA and Toyota SA Marketing.
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ALI
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a survey by the international organisation for standardisation (iso) shows how management systems help tackle global challenges. ian osmond, business development manager at lloyd’s Register quality assurance (lRqa), explains
against the backdrop of all
of the major iso standards
currently under revision,
the latest iso survey of
Certifications indicates that achieving
certification to iso management
system standards is still very much a
priority.
With both iso 9001 (quality) and
iso 14001 (environmental) at Draft
international standard (Dis) stage,
providers of consultancy, assessment,
certification and training services are
gearing up for potentially the single
largest increase in activity in the
history of the management systems
industry.
interested parties, including
organisations, quality/environmental/
health and safety managers and
consultants, as well as certification
bodies, are all trying to interpret the
changes as they happen.
iso’s survey shows that a grand
total of 1 541 983 certificates had been
issued worldwide by December 2013,
representing a four percent increase
year-on-year. this annual survey, now
entering its third decade, continues
to provide a pragmatic picture of
certifications to iso’s management
system standards across the globe.
on trend from previous years,
the latest edition demonstrates
reliable performance for all seven iso
management system standards covered
in the survey, including: quality/
automotive quality, environmental,
energy, information security, food and
medical devices.
through lRqa’s membership
of the independent international
organisation for Certification (iioC),
the organisation participates in all
of the major committees helping
to shape the future of the world’s
leading iso standards – including
iso 9001, iso 14001 and iso 45001
(the new iso standard for occupational
health and safety, set to replace
ohsas 18001). this allows the
lRqa to design its services to make
the transition to the new standards
as seamless as possible for the
many thousands of clients served
worldwide. | SHEQ
it’s an ideal time tO get
CERTIFIED
ISO’s survey shows that a grand total of 1 541 983 certificates had been issued
worldwide by December 2013.
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EMEN
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the Changing FaCe OF
RISk MANAGEMENT
as a relatively new discipline, risk management continues to be a constantly researched subject matter – with many experts doing their best to reflect on its effectiveness and predict its future, especially during this era of economic turmoil. one such attempt has been by steve Culp, senior managing director of accenture finance & Risk services
Based in london, Culp has
more than 20 years of global
experience, working with
clients to define strategy
and execute change programmes across
a broad spectrum of risk management
and finance disciplines. he outlines eight
business and technology trends that
shape risk management:
Entrenchment of a good risk
culture: a number of organisations are
beginning to provide internal training
for staff on risk management, and
discussions are aimed at ensuring that
all employees understand their role in
managing risk within the organisation.
Risk processes that expect more
complexities in the marketplace:
Companies need risk management
capabilities to support scenario planning
and risk mitigation, and they need
information based on more than just a
finance or process perspective. they
need to be able to look at different
markets, customers and product lines in
a more sophisticated manner.
A more global shift (non area-
specific processes): Risk management
best practice is no longer concentrated
in the usual regional centres. With moves
into new and unchartered territories, the
risk discipline has to deal with factors
around new cultures in the new markets
and a workforce that is linked only
through technology.
the challenge is ensuring consistency
around the risk process and entrenching
risk buy-in in areas that are different in
terms of doing business, have different
market conditions and that have
different maturity levels, when it comes
to risk management.
Technology: there is a need to
integrate, align and harness technologies
in a way that will better serve the
business and deliver the outputs
and insights required to outpace the
competition. this is not only true
for the risk management aspect of
an organisation, but every aspect of
business, from product development to
customer services.
Better alignment between the
roles of chief risk officer and chief
financial officer: the increasing
levels of investment and focus on risk
management puts more pressure on risk
officers to demonstrate the benefits of
the process, by linking the outcomes
from risk management processes more
directly to business outcomes and
tangible cost reductions.
Fostering better partnerships
internally and externally: many
organisations are more actively seeking
collaboration with the risk function
and distinct measurements of the risk
roles in new projects and day-to-day
business. through a sometimes “forced”
collaboration, companies attempt to
ensure a clear and measureable risk
process in which everyone is involved.
A risk-orientated strategy
for the changing regulatory
environment: across the globe, there
has been a change in “regulatory
waves” as a result of the recent tough
economic conditions. the new trend
is to implement an integrated risk
management framework more suited
to meeting strategic business needs,
while taking into account an ever-
changing regulatory environment.
Harmonisation and linking of
operational processes to the bigger
role of risk: Process issues (that usually
have a small degree of risk) have clear
risk assessment criteria to ensure that,
ultimately, they do not snowball and
create risks at a later stage. | SHEQ
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vehicle manufacturers the world over are embracing sheq standards to the full – and it isn’t going unnoticed. volkswagen Group south africa has won the sJm flex environmental award for the third year in a row … but this isn’t all. the company is also attaining accolades for other aspects of the acronym
it’s said that no good deed goes
unnoticed, and the exporters Club
is proving this point. the club’s top
annual environmental accolade,
which recognises companies for their
efforts in implementing environmentally
responsible manufacturing practices, has
been presented to volkswagen Group
south africa (vWsa).
the company received this prize, along
with the original equipment manufacturer
(oem) of the year award, at the annual
banquet of the exporters Club of south
africa: eastern Cape – held at the Port
elizabeth boardwalk Convention Centre.
according to the judges, vWsa is a
worthy winner: “it continued to reduce
the carbon footprint of its factory and
products and also introduced a unique
spraying system in its paint shop, which
has significantly reduced hazardous waste
in the production process.”
THE ENVIRONMENTAL MAGIC BEHIND
THE NEW PAINTING PROCESS
the new painting technique, called
the bell bell process, is 100-percent
electrostatic. vW’s manufacturing plant,
in uitenhage in the eastern Cape, is
the first paint shop in the vW Group
to introduce a water-borne derivative
of this painting process (before this it
had been used only with solvent-borne
paint). the spraying system reduces
hazardous waste, while improving the
painting efficiency levels.
“there are two different application
processes – one for uni-base colours (for
example red, white and black) and a second
for metallic colours (for example silver or
shadow blue),” explains nico serfontein,
head of the paint shop at vW’s uitenhage
manufacturing plant.
“the first application process, employed
in base Coat station 1, is used for all colours;
uni-base and metallic and is referred to as
an esta or bell application.”
he continues: “the second, more
conventional application process is used
in base Coat station 2, where only metallic
cars are painted with a second coat. this
system works on the same principles as
a manual spray gun, except that a double
gun configuration is mounted at the end of
a robot arm. it is referred to as a spraymate
system.”
aCCOlades
ALL ROUND
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the esta system’s main advantage is
that it uses electrostatics to improve the
transfer efficiency of atomised paint. in
short, 70 percent of the paint goes onto
the car and the rest is disposed of as
waste.
base Coat station 2, on the other hand,
has a transfer efficiency of only 35 percent,
with around 65 percent of the atomised
paint going to waste, but the spraymate
system improves the colour’s appearance
on a painted surface.
With the esta system, however, the
application is a lot softer – which means less
over spraying and fewer chemicals in the
washout area. this, in turn, has lowered the
volatile organic compound (voC) emissions.
the bell bell painting process also uses
less compressed air, resulting in increased
energy efficiency.
David Powels, managing director at
vWsa, says that the new painting system
is in line with the vW Group’s “think blue.
factory” strategy, which aims to reduce the
environmental impact of each car produced
by 25 percent.
THINk BLUE. FACTORY – NOT JUST
A STRATEGY, BUT PART OF THE
COMPANY’S CULTURE
this global, wide-ranging umbrella brand
defines the Group’s ambitious strategy of
transforming its vehicles, manufacturing
processes and business operations to
environmentally conscious elements that
would make the hardiest of hippies proud.
it aims to reduce the environmental
impact of all existing factories and new vW
locations by 25 percent by 2018. and the
uitenhage plant is definitely making blue
the new green …
it recycles over 23 000 t of waste a year.
some of it does get disposed of normally,
but this 2 900 t pales in comparison to the
amount being recycled.
the company has also been salvaging
steel for more than 50 years – with paper,
cardboard and plastic recycling inaugurated
13 years ago.
all the paper, ink cartridges, cardboard
and scrap steel that the plant generates is
sent to its self-sufficient waste yard where
it is bailed and compacted. from here, the
waste bails are sent to companies such as
Reclaim and sappi. the funds generated
from recycling are used to pay for the
labour and equipment used in the yard.
vWsa is also ensuring that everyone
is kept in the environmentally friendly
loop with an internal “think blue. factory”
awareness campaign. through this
the company aims to communicate the
goals and key messages regarding the
“think blue. factory” strategy to all vW
employees.
as part of the awareness campaign, the
“think blue. Pavilion” – specially designed
as an information point for the strategy –
has been erected at the uitenhage plant.
itself an environmental ambassador, the
pavilion is built out of new and recycled
material (sourced from the waste yard) and
eco-friendly, water-based products have
been used to paint the walls and varnish
the floors.
the structure is divided into four
quadrants; each dedicated to the “think
blue.” focus areas of waste, water,
energy as well as Co2 and volatile organic
compound (voC) emissions. surrounding
the pavilion is a “think blue. Garden”
that houses water-wise plants.
this area will remain a green space,
for vW employees to enjoy, once
the awareness campaign has been
completed and the pavilion removed.
the sJm flex environmental
award’s judges add that, over
the last three years, through the
environmental “think blue. factory”
strategy, the company has reduced
its electricity usage by 20 percent,
waste disposal by 26 percent, water
usage by 40 percent, Co2 emissions
by 14 percent and voC emissions by 18
percent.
“vWsa is a clear leader in the area of
environmental awareness,” says quintin
levey, exporters Club chairman and one
of the judges. “it has dedicated a large
amount of time and a large sum of money
to assessing and monitoring the reduction
of its carbon footprint.”
ENVIRONMENTALLY CONSCIOUS AND A
“QUALITY” AMBASSADOR
as for the oem of the year award, the
eastern Cape branch of the exporters Club
presented this accolade to vWsa for the
2013 export volume of its Polo model
(to over 30 different countries) and its
parts and accessories turnover volume (the
highest in vWsa’s history).
the judges point out that vWsa has
achieved first place in the passenger car
market for the fifth year in a row, was
awarded gold status for audi and vW on
the iPsos customer satisfaction index and
was placed first and second in the dealer
satisfaction index.
the company’s customer interaction
centre was also voted the number one
call centre in south africa, at the Contact
Centre management Group’s (CCmG’s)
annual Contact Centre awards, held
in Johannesburg. (CCmG is the official
professional association responsible
for the development of businesses and
individuals in the south african contact
centre industry.)
vWsa scooped up two gold awards; one
for best supervisor and another for best
Workforce Planner. the centre also won
silver for best Contact Centre manager and
a bronze award for best Contact Centre
service Professional.
sir John vanbrugh, an english architect
and dramatist who lived in the early
18th century, said it best: “virtue is its
own reward. there’s a pleasure in doing
good which sufficiently pays itself.”
however, there’s nothing wrong with due
acknowledgement every now and then
… especially if what you’re doing keeps
customers happy and is better for the
environment. | SHEQ
mD of vWsa, David Powels, with the company’s thrid consecutive sJm flex environmental award.
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SHEQ
IN
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CAR
E
Visit www.sanitech.co.za or call 011 823 6060 or 086 110 8642 for the branch nearest you
Sanitech offers fully compliant sanitation and hygiene solutions to protect the environment, your staff and clients.
OHSAS 18001:2012 certifi ed Registered Waste Transporter Members of CIDB Members of Institute Waste Management
DSJ-1486 - Sanitech - Print ad 74 x 210 V4 FA.indd 1 2014/08/15 2:49 PM
healthcare waste is often incinerated and dioxins, furans and other toxic air pollutants may be produced as emissions. ClaiRe RenCKen investigates
Over the last few years,
there has been growing
controversy over the
incineration of healthcare
waste. in some instances – including
when wastes are incinerated at low
temperatures, or when plastics that
contain polyvinyl chloride (PvC) are
incinerated – dioxins, furans and co-planar
polychlorinated biphenyls (PCbs) may
be produced as emissions and/or in
ash. exposure to these substances
can sometimes lead to adverse health
effects.
among the different dioxins and
furans, not all have the same toxicity;
some are even harmless. Dioxins, furans
and co-planar PCbs are persistent
substances that do not readily break
down in the environment and that bio-
accumulate in the food chain.
long-term, low-level exposure of
humans to dioxins and furans may lead
to impairment of the immune system, as
well as impairment of the development
of the nervous system, the endocrine
system and the reproductive functions.
short-term, high-level exposure may
result in skin lesions and altered liver
function. exposure of animals to dioxins
has resulted in several types of cancer.
the international agency for Research
on Cancer (iaRC) classifies dioxins as a
“known human carcinogen”. however,
most of the evidence documenting the
toxicity of dioxins and furans is based
on studies of populations that have
been exposed to high concentrations of
dioxins, either occupationally or through
industrial accidents. there is currently
insufficient evidence to prove that
chronic, low-level exposures to dioxins
and furans cause cancer in humans.
the safe disposal of healthcare
waste generated at smaller rural clinics,
or larger facilities where adequate,
well-operated infrastructure exists,
is feasible. however, the volume of
waste generated within large facilities
where resources are limited, or during
immunisation campaigns, may be difficult
to dispose of safely.
to reduce exposure to toxic pollutants
associated with the combustion process,
best practices for incineration must be
promoted and should include:
• effective waste reduction and waste
segregation, ensuring that only
appropriate wastes are incinerated;
• situating incinerators away from areas
that are populated, or where food is
grown, thus minimising exposure;
• a properly engineered design, ensuring
that combustion conditions are
appropriate, for example, sufficient
residence time and temperatures
to minimise products of incomplete
combustion;
• Construction of disposal units that
follow detailed dimensional plans,
thus avoiding flaws that can lead
to incomplete destruction of waste,
higher emissions and premature failure
of the incinerator;
• Proper operation of incinerators, which
is critical to achieving the desired
combustion conditions and reducing
emissions;
• Periodic maintenance to replace or
repair defective components, including
inspection, spare parts inventory and
record keeping;
• enhanced training and management
– possibly promoted by certification
Burn BaBy,
BURN!
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IN
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Visit www.sanitech.co.za or call 011 823 6060 or 086 110 8642 for the branch nearest you
Sanitech offers fully compliant sanitation and hygiene solutions to protect the environment, your staff and clients.
OHSAS 18001:2012 certifi ed Registered Waste Transporter Members of CIDB Members of Institute Waste Management
DSJ-1486 - Sanitech - Print ad 74 x 210 V4 FA.indd 1 2014/08/15 2:49 PM
and inspection programmes for
operators; and
• the availability of an operating
and maintenance manual and
maintenance programmes.
the World health organisation
(Who) aims to promote effective
non-burn technologies for the final
disposal of medical wastes, to avoid
both the disease burden from unsafe
healthcare waste management, and
the potential risks from dioxins,
furans and co-planar PCbs. the
Who has committed to:
• Prevent the health risks
associated with exposure to
healthcare waste for both
health workers and the public,
by promoting environmentally
sound management policies for
healthcare waste;
• support global efforts to reduce
the amount of noxious emissions
released into the atmosphere,
to reduce disease and defer the
onset of global climate change;
• support the stockholm
Convention on persistent organic
pollutants (PoPs);
• support the basel Convention
(1989) on hazardous wastes and
other wastes;
• Reduce the exposure to toxic
pollutants associated with the
combustion process through
the promotion of appropriate
practices for high temperature
incineration. | SHEQ
Burn BaBy,
BURN!
GLOVES IN A BOTTLE
Working in an environment where you
are constantly coming into contact with
moisture-depleting irritants can result in
dry, cracked, red, itchy or flaky skin.
Gloves in a bottle (Giab) shielding
lotion from medloyd healthcare, has been
scientifically tested to be more effective
than conventional moisturisers, most
of which do not penetrate beneath the
second major layer of skin. Giab does not
wash off through conventional washing.
a single application provides deep rooted
skincare that lasts between four and 12
hours.
Giab works by locking in the natural
moisture and oils of the skin.
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SUB
STA
NCE
AB
USE
a problem that needs to be met head-on at all levels of an organisation, alcohol and drug abuse is widely acknowledged as one of the most prevalent and serious issues facing the south african workplace …
worse still, the prevalence
of drug abuse is on the
increase, as availability
of many of these
substances increases and their prices
decrease. ironically though, drug testing
in the workplace has traditionally not
been as widely implemented as testing
for alcohol.
this needn’t be the case, says Rhys
evans, director of alCo-safe, as
improvements in available technologies
have made drug testing easier and
more affordable than ever. in addition,
implementing drug testing alongside alcohol
testing is essential for compliance to the
occupational health and safety (ohs) act.
michael Crossland, substance abuse
product manager at Precision safety
appliances (Psa), says that, for a company,
the implications of substance abuse in the
workplace are far-reaching. intoxicated
employees may cause an injury, while on
duty, that can affect a company’s insurance
rating. they may damage property, sleep
on the job, neglect their duties (resulting
in loss of productivity), steal, become
violent, cost the company time and money
and bring its name into disrepute.
“an employer must be on the lookout
for: unruly, aggressive or despondent
behaviour; a marked increase in
absenteeism and deterioration in health;
a definite decrease in productivity for
no apparent reason; and an unusually
dishevelled appearance,” he advises.
if an employee is suspected of
being under the influence of alcohol or
drugs, testing is the obvious next step.
however, says evans, to ensure that
testing does not become a legal issue,
a multi-faceted approach is required;
including having relevant substance
abuse policies in place, employee
education and drug testing.
“the ohs act: General safety Regulation
2a states that every employer has a duty
to stop persons from entering, or remaining
at, work if they appear to be under the
influence of intoxicating liquor or drugs,”
he notes.
when under the
INFLUENCE
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“substance abuse policies need to
include full details of the procedures to
be followed when doing testing, outlined
as a step-by-step process. operators
of drug testing equipment need not be
medical professionals, but they do need
to undergo competency training, which
should also be included in the formulation
of policies.
“once these policies have been put
into place, the appropriate drug testing
equipment can be integrated into the
organisation,” he adds, noting that it is
also advisable to involve any appropriate
unions in the formulation of drug testing
policies, to ensure that there are no
misunderstandings and no misinformation
at a later stage.
Crossland adds that the substance
abuse policy must be communicated to
all employees. “if the company has a
substance abuse policy in place and the
employees have been informed of this, and
have most likely signed a code of conduct
agreement upon employment, any refusal
to be tested by the employee will be seen
as an admission of guilt.”
Crossland notes that testing must be
done fairly, without discrimination and
within the prescribed law. each company
may adopt its own procedure, but the
following steps are in line with best
practice:
• the frequency of tests can be either
random or full testing of all employees
(this is recommended);
• a passive/screening test should be
conducted on each employee entering
the work premises.
• if a positive result is found, then a
confirmation test should be conducted.
• all equipment used must be of a
professional grade and calibrated on a
regular basis to ensure accuracy.
When selecting equipment, says evans,
there are numerous options available.
testing for drugs normally involves a saliva
or urine sample. urine testing is a cost-
effective option and highly portable. saliva
testing has gained popularity because it is
less intrusive, but it can be expensive.
Kits are also available that enable the
testing of substances, such as powders
or tablets, for the presence of drugs.
organisations need to consider both the
nature of the testing and the cost involved,
as well as the specific circumstances of the
business and industry.
When confirming the presence of
intoxicating substances, the company’s
policy must advise on what action to
take. “each company may grade certain
offences differently, especially when they
are involved in safety-sensitive working
environments,” says Crossland.
“some may deem it a level one offence
(a written warning), others a level three
(instant dismissal). this is also dependent
on whether the company has an employee
assistance programme in place, whereby
employees with alcohol or substance
dependencies will be given proper care and
counselling in order to help them with their
addiction.” | SHEQ
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nOshCOnREVIEW
year after year noshcon delivers the goods – and the 2014 event was no exception. sheq manaGement enjoyed the mix of information and entertainment
final evening’s gala dinner and awards
ceremony.
the presentation of nosa’s noscar
awards to it clients, which have truly
lived the company’s values in their day-
to-day sheq-related activities, is always
a highlight of noshcon. this was the first
year that the noscar and international
awards were integrated into one, and
over 500 delegates and guests were in
attendance.
“noshcon is a fantastic opportunity for
noscar winners to get the recognition they
deserve. health and safety departments
have to juggle a very limited budget to
ensure everyone goes home in the
evenings. the awards are a small gesture
of appreciation to those who get it right,”
says nosa Ceo Duncan Carlisle.
Carlisle was keen to point out that
noscar companies represent only eight
percent of all companies on the nosa
system. a full list of this year’s winners
is on page 27.
in his address, Carlisle gave a rundown
of the company’s current standing. “the
nosa business continues to grow in
south africa and abroad. our operations
in China have grown significantly and,
to service our growing european client
base, we’ve recently opened an office
in belguim.”
Carlisle was also proud of the company’s
recent investments into new products and
markets; including the announcement
of a significant investment in the field
of contractor management and supplier
vetting, along with the launch of samtrac
e-learning for the mining and security
sectors.
“We have also recently established an
innovation hub, which is responsible for
tracking global trends in occupational risk
management to ensure we offer our clients
solutions in line with global best practice,”
he adds.
by offering delegates a platform to
discuss pertinent topics, the noshcon
putting the COlOur
IN SHEQ
there are probably few other
people who can pull a crowd,
make people stand up, dance
and sing, and leave each one
feeling deeply south african, as can
Johnny Clegg. this much was true on
the opening night of noshcon 2014 –
held at Champagne sports Resort, from
september 9 to 12.
as the band began playing the first
chords of each song, more and more
delegates left whatever course of their
meal they were eating and began to smile,
dance, sing and cheer. it was a perfectly
apt way to kick-off the nosa’s 53rd annual
occupational Risk management Conference
and exhibition, themed “colour”.
the evening functions ensured the
colourful and up-beat nature of noshcon
was continued, with local band Georgetown
entertaining delegates during the
second evening’s cocktail function. the
barnyard’s energetic “time Warp” routine
kept delegates on their feet during the
hyundai automotive south africa was kind enough to give
sheq manaGement the use of a new ix35 sports utility
vehicle (suv) for our trip to Champagne sports Resort.
upgraded earlier this year, the ix35 (we drove the middle-
of-the-range executive model) presents an ideal mix of safety
and economy for a trip to a sheq event such as noshcon
2014.
the R359 900 ix35 executive instils a sense of safety,
beginning with its stiffer and lighter body shell made from
ultra-high tensile strength steel.
it also features a full suite of standard safety features;
including six airbags, abs anti-lock braking, electronic
brakeforce Distribution, electronic stability Program, vehicle
stability management, active yaw Control, Downhill brake
Control and hill-start assist Control. the upgraded styling of
the ix35 also incorporates daytime running lights to improve
the vehicle’s visibility to other motorists.
With this ingrained focus on safety, we were able to enjoy
the ix35’s comfortable, near-silent drive. the vehicle’s new
2,0-litre engine is also exceptionally kind to the environment,
emitting a mere 207 g/km of Co2 while consuming just
8,5 litres of fuel per 100 km (incidentally, a figure we bettered
during our time with the vehicle).
it’s little wonder that hyundai is currently the fourth-
largest vehicle manufacturer in the world, and has been the
world’s fastest-growing car brand since 2011 – a scenario born
out of the company’s serious focus on quality.
HOW WE GOT THERE
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programme integrated all
aspects of the sheq industry.
a mix of local and international
speakers kept delegates both
entertained and informed;
beginning with the dynamic
opening address by global risk
consultant andrew sharman,
who used his love of swimming
with sharks (complete with a
recent bite on the bum!) to
talk about turning personal fear
into a positive force.
in all, 26 individual sessions
were on offer – including the
thought-provoking interactive
debate, and the entertaining
industrial theatre by losika
Change, entitled health, safety
and silliness.
you can look forward to
reading about some of these
in future editions of sheq
manaGement, beginning
next month with a feature
on venomous animal risk
management, presented at
the conference by Jonathan
leeming, Ceo at venomWorks.
from creatures with sharp
teeth and venomous defences
(yes, some of them were
actually part of the exhibition);
dancing the night away and
days filled with information
and discussion; to nosa and the
noshcon delegates showing
their true colours by raising
over R30 000 for the bongani
masuku family trust (one of
Johnny Clegg’s band members
tragically murdered a few
months ago – the trust ensures
that the education and medical
needs of his four children are
met), noshcon 2014 certainly
was one of the most colourful
yet. | SHEQ
putting the COlOur
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nOshCOnAWARDS
0861 11 NOSA (6672)w w w . n o s a . c o . z a
Enhancing Business throughSHEQ management solutions
Enhancing Business throughSHEQ management solutions
NOSA is a leading global supplier of occupational risk management services and solutions. We enhance our
clients’ business performance while simultaneously creating
a safe environment for the employed workforce.Innovative solutions
since 1951
NOSA is a leading global supplier of occupational risk management services and solutions. We enhance our
clients’ business performance while simultaneously creating
a safe environment for the employed workforce.Innovative solutions
since 1951
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nOshCOnAWARDS
nOsCar winnersCOMPANY AWARDED NOSCAR
NUMBERotb Construction (Pty) ltd sasol secunda 1Prommac (Pty) ltd 1sGb-Cape Richards bay minerals, a division of Waco africa (Pty) ltd 1
Wilec, a division of actom (Pty) ltd olifantsfontein 2ertan hydroelectric Power Plant of yalong River hydropower Development Company, ltd. 2
eskom Peaking operating unit Gourikwa Power station 2
eskom Peaking operating unit Portfolio ankerlig Power station 2
illovo sugar (south africa) ltd syrup Plant 2Jones & Wagener (Pty) ltd 2Proconics (Pty) ltd secunda 2sGb-Cape ft Wax expansion Project, a division of Waco africa (Pty) ltd 2
timber logistics services 2amalgamated beverage industries, a division of the south african breweries limited, Kwazulu-natal supply Chain
3
idwala Witpoort ottosdal 3illovo sugar south africa limited beaumont farm 3Reid & mitchell, a division of actom (Pty) ltd 3sGb-Cape matla Power station, a division of Waco africa (Pty) ltd 3
shajiao c Power station of Guangdong yudean Group Co., ltD 3
the south african breweries limited Chamdor brewery 3
afrisam sa (Pty) ltd swaziland 4air Product south africa (Pty) ltd impala Platinum springs 4
b&W instrumentation & electrical limited alberton 4ClP india (Pvt) ltd Paguthan Combined Cycle Power Plant 4
eskom Peaking operating unit Port Rex Power station 4
Jet Demolition (Pty) ltd 4lh marthinusen Denver, a division of actom (Pty) ltd 4Pioneer foods (Pty) ltd t/a bokomo foods Weetbix 4senmin international sasolburg 4sGb-Cape Kendal logistics, a division of Waco africa (Pty) ltd 4
tongaat hulett sugar voermol feeds 4transnet Port terminals Car terminal, Port elizabeth 4foster Wheeler head office midrand sa (Pty) ltd 5eskom Peaking operating unit Gariep Power station 6fPt Group (Pty) ltd Port elizabeth terminal 6Karbochem (Pty) ltd newcastle 6sGb-Cape Richards bay, a division of Waco africa (Pty) ltd 6african amines (Pty) ltd newcastle 7eskom holdings limited Kendal Power station 7eskom Peaking operating unit acacia Power station 7air Products south africa (Pty) ltd head office 8eskom Peaking operating unit vanderkloof Power station 8
idwala sales and Distribution 8manganese metal Company (Pty) ltd 8quality Products (Pty) ltd 9transnet Port terminals Car terminal, east london 9tronox namakwa sands 9masonite (africa) limited forestry Division 10auma springs (Pty) ltd south africa 11iPsCo (Pty) ltd 11eskom holdings limited Duvha Power station 12the south african breweries limited Polokwane breweries 12
the south african breweries limited Prospecton breweries 12
COMPANY AWARDED NOSCAR NUMBER
the south african breweries limited ibhayi breweries 12eskom Peaking operating unit Drakensberg Power station 14
eskom Peaking operating unit Palmiet Pump storagescheme 14
the south african breweries limited alrode brewery 15the south african breweries limited Cyril Ramaphosa World of learning 15
eskom Koeberg nuclear Power station nuclear Division 16
transnet Rail engineering Wagon maintenance vandyksdrif 17
Karbochem (Pty) ltd sasolburg 30afrisam sa (Pty) ltd Roodepoort 32
CATEGORY SIC WINNERS
a (Cmb 150n) fth trust/ntaba forestry/Khuthele forestry
a (Cmb 253) a C higgs timber harvesting CC
a (Cmb 283) tongaat hulett Zimbabwe mwenezana estate
b (Cmb 150n) bt Communication secunda & sasolburg
b (Cmb253) sasolburg scrap metal (Pty) ltd vanderbijlpark
C1 (Cmb 150n) thaba Chueu mining (Pty) ltd - Delams
C1 (Cmb 253) Paladin (africa) limited Kayelekera mine
C3 (Cmb 150n) electro hydro World CCC3 (Cmb 253) sinosteel Zimasco mutorashanga
D1 (Cmb 253)
amalgamated beverage industries - the soft Drink Division of south african breweries limited - midrand
D2 (Cmb 150n) Dynamic fibre Products (Pty) ltd t/a Dynamic fibre moulding
D2 (Cmb 253) masonite (africa) limited - estcourt mill
D3 (Cmb 253) afrisam sa (Pty) ltd - brakpanD4 (Cmb 150 n) seal tight (Pty) ltd vereeniging
D4 (Cmb 253) nPC Cimpor (Rf) (Pty) ltd - simuma Port shepstone
D5 (Cmb 253) illovo sugar (south africa) limited eston sugar mill
D6 (Cmb 253) KK animal nutrition (Pty) ltd
e (Cmb 150 n) eskom holdings limited majuba Power station
e (Cmb 253) air Products south africa (Pty) ltd Pinetown
f (Cmb 150 n) Raysonics (Pty) ltd secunda
f (Cmb 253) sGb-Cape - a Division of Waco africa (Pty) ltd Durban
i (Cmb 150 n) s.t.o.n.e.s Plant hire CC
i (Cmb 253) barloworld logistics (Pty) ltd - Germiston
i (Cmb 255)transnet freight Rail terminal vaalcon Containers & automotive vereeniging
h (Cmb 253) leopard Creek share block ltd
J (Cmb 150 n) bidfreight Port operations (Pty) ltd Durban stevedores
J (Cmb 253)south african Container stevedores Durban, a division of bidfreight Port operations
top Commercial Jet Demolition (Pty) ltdtop manufacturing
the south african breweries limited Chamdor brewery
top mining idwala Witpoort ottosdal
Saiosh – South Africa’s leading Professional Health and Safety BodyMore than 350 delegates visited the Saiosh exhibition stand during NOSHCON 2014 and took part in
Saiosh’s unique “Wear a Hard Hat and Win an LED TV” competition. Delegates also took the opportunity
to find out more about the SAQA Professional OHS Registration and the Professional OHS Designations
offered by Saiosh. Members of Saiosh visited the stand to check their membership status and were
shown how to update their profiles and upload continuing professional development (CPD) points.
Saiosh is the registration board for the Institution of Occupational Safety and Health South Africa (IOSH SA), which is recognised by the South African Qualifications Authority (SAQA) as a professional body to register Occupational Health and Safety Professionals in South Africa. Saiosh is the leading source for information and networking opportunities within the Occupational Health and Safety profession with members from a wide range of industries from the private and
public sector. Our non-profit organisation represents individuals and organisations committed to the enhancement of the Occupational Health and Safety discipline. Saiosh is the choice for OHS professionals and practitioners in Southern Africa, dedicated to the advancement of the OHS profession, through research, promotion, education, upliftment, training, guidance and strong relationships with other OHS stakeholders.
Saiosh Head Office Tel: 010 001 7455 | Email: info@saiosh.co.zawww.saiosh.co.za
Saiosh – “Keeping You Informed”
Saiosh at NOSHCON 2014
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st John south africa is evolving – and it’s going to take local communities to new heights as it does so. noshcon 2014 provided the ideal platform for the non-profit organisation to benchmark its new direction
“you can’t just equip
people with skills in the
event that something
goes wrong,” says Craig
hartley, director of st John in Cape town,
“you must equip them with knowledge
and skills to prevent those accidents from
happening and mitigate the impact.” this is
what the organisation is aiming to achieve
with its forthcoming programmes, currently
in the pilot stage.
“because we’re a non-profit organisation,
training in first aid and community health is
our core business to generate an income to
subsidise our community efforts,” hartley
explains. the Cape town office is currently
in partnership with the Department of
health to provide home-based care to
marginalised communities. the aim of this
programme is to empower communities
to take charge of their own health. “in
line with the government’s initiative to
bring healthcare closer to the communities,
our programme assists this vision of the
Department of health. healthcare should
not just be curative, but it should be ‘hazard
identification and risk assessment (hiRa)
orientated’ and preventative as well.
Communities should be empowered to do
hiRa in all their activities. this brings the
cost of healthcare down.”
Working in the west coast communities
of malmsbury and vredenburg and the
metropolitan areas of nyanga, langa,
Dunoon, Kensington, Woodstock and Cape
town (among others), a new qualification
in community health work, at nqf level 2, is
currently being piloted and will be verified
and accredited through the health and
Welfare seta during october. “across the
country we are, however, still known for
first aid training at nqf level 1 and 2 and
we are known for first aid training in terms
of the Department of labour Document C
level 1, 2 and 3.
“as a medium-term goal we are also
considering expanding into occupational
health and safety (ohs) for companies and
communities, as companies are situated in
geographic communities. We hope to launch
by the end of 2015,” hartley says, adding
that the organisation is now accredited
with the american heart association and
the Resuscitation Council of southern
africa for presenting the basic life support
for healthcare Providers and heart saver
first aid, cardiopulmonary resuscitation
(CPR) and automated external defibrillator
(aeD).
Regarding the community healthcare
programme, hartley describes it as a “hand-
in-glove” situation. “those households are
part of workplaces – we want to engage
companies to let them know what we’re
doing, find out how it would help them
and marry the two. it’s a matter of making
safety a day-to-day practice,” he enthuses.
“We want to train people to think safety
at home as well as in the workplace. for
this reason we have adopted the slogan
“saving lives at work, home and play”. if we
can all think safety, we will have brilliant,
proactive communities and workplaces. We
also want to push for safety to be taught in
schools,” hartley adds.
this year being the organisation’s
fourth appearance at noshcon, hartley
was interested to see the response to
st John’s new direction. “We wanted to
use the conference to promote future
expansion and find out who is interested
in community involvement. looking at the
volume we saw, this year has been very
positive; the delegates were excited to see
our expansion.
“you can’t just develop products.
Development has to be undertaken in
line with what customers need. st John
has to diversify and utilise what we
can get in industry and work it into the
community. What differentiates us from
other first aid training providers is that
we have to balance our income with our
expenses. it is therefore important that
our arm that ploughs back our income
(into communities), and the arm that
contributes to business are balanced like
a scale,” he concludes. | SHEQ
st JOhn sOuth aFriCaExPANDING
PROFILES
Saiosh – “Keeping You Informed”
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nOshCOnPROFILES
SPECIALISED PPE TO THE FORE
noshcon 2014 allowed afrox the
opportunity to emphasise its welding
and cutting applications, including gas
equipment, as well as its new range
of personal protective equipment
(PPe). on show was gas equipment
such as flash-back arrestors, torches,
sabs-approved gas hoses and PPe for
welding – such as the company’s new
auto-darkening helmet.
ferdie Pretorius, product
manager for safety equipment and
welding accessories at afrox south
africa, is exceptionally excited
about the company’s PPe. “in order
to support our gas equipment we’re
now selling safety equipment
and PPe. this is important to our
customer base.”
at the launch, afrox also showed
off its new range of leather, general
handling, welding and synthetic gloves.
“there has been a positive response
with some interest in our new range
of gloves,” Pretorius reports.
being big on safety, health,
environment and quality (sheq) policy,
afrox also wanted to support noshcon
by promoting safe behaviour; such as
using the correct safety procedures.
the company also does a lot of gas-
installation safety audits on customer
sites, recommending safe practices
and products they can use. “the
networking aspect is important; we
want to share information, pick up
ideas and take the lead in the safety
environment sector.
“We want our customers to
remember that, while quality comes at
a price, it is a price they must be willing
to pay. the longevity of the afrox PPe
is superior compared to other cheaper
imitations that won’t last as long or
offer the same level of protection,” he
advises.
in support of this, the company
backs up its products with a return
policy in the event of factory faults.
“We like to offer our customers the
best solutions,” smiles Pretorius.
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nOshCOnPROFILES
sGb-Cape’s performance at
noshcon 2014 can only be
described as sensational. the
company’s eye-catching, very
orange stand won the best stand award,
and then there was the slew of noscar
awards …
sGb-Cape Richards bay received its
seventh award this year, Kendall its third,
Durban its first, Rbm-Richards bay its first
and the ft Wax project in vanderbijlpark,
its second. that brings the company’s tally
to over 15 awards so far.
Reinhardt Coetzee, national sheq
manager sGb-Cape, explains that the
company began introducing nosa audits to
all its branches in 2003, winning the first
noscar in 2008 (the first time it attended
noschon).
“since we introduced the nosa grading
and safety management systems, our lost-
time injury and frequency rates have gone
down to be on par with, or better than,
those of our clients. We have an edge in that
we’re proactively involved with occupational
health and safety (ohs),” he says.
Coetzee explains that sGb-Cape
provides a “one-stop shop” for its clients,
but with that comes safety-related issues
that expose the company to risk. for
example, he explains, part of the service
the company provides is to conduct
weekly inspections on the scaffolding
on behalf of its clients. “in terms of the
law, our clients are responsible for the
inspection of the scaffolding on a weekly
basis, once we hand it over to them, but
that is part of the service we provide,”
he says.
the company also advises on how to
access difficult places. it is a registered
asbestos removal company and supplies
insulation and sheet metal to four major
power stations, petrochemical plants and
other clients. it also has a division that
specialises in corrosion protection.
“the Waco Group is one of the most
diversified groups within construction
services. sGb-Cape is the largest by
tonnage and work turnover in terms of
access scaffolding,” he says proudly.
“What makes us different from the rest
of the players in the field, is commitment,
structure and an awareness drive to show
that we want to be the best service
provider in africa,” Coetzee says proudly.
the company uses its stand at noshcon
every year in support of this goal, and
Coetzee’s sports metaphor was certainly
apt this time around – the company playing
on the theme of this year’s soccer World
Cup in brazil. the company erected a
section of seating stands in the middle
of the exhibition hall and hooked-up
a Playstation 4 to run a virtual soccer
tournament.
“the idea is to educate people about
access scaffolding, because there is a
perception that scaffolding is totally
unsafe … if it’s constructed by competent
people, it’s a very safe platform from which
to work and it’s not difficult to manage, but
basic, simple rules need to be followed,”
Coetzee notes.
it’s attitudes such as this that have
made the company a successful noscar
winner. “nosa has been a help to us
over the last ten years, having brought
certain safety standards throughout its
processes and management systems.
We are proud to be associated with
nosa and i’ll make sure our relationship
is maintained as far into the future as
possible,” he concludes. | SHEQ
Part of the Waco Group, sGb-Cape has become one of the most occupational health and safety-focused suppliers of access scaffolding in the country – the proof is in its noscar track record
tO greater heightsSCAFFOLDING
ABOVE: sGb-Cape walked away from noshcon 2014 with a slew of awards, including the best stand award and five noscars.
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nOshCOnPROFILES
run by the national
occupational safety
association (nosa), the
noscar awards take place at
the annual noshcon Conference. both
events are a highlight on the calendar
for companies such as air Products south
africa – which takes its performance and
commitment in all aspects of health and
safety extremely seriously.
this year, air Products south africa’s
head office in Kempton Park, Gauteng,
received its eighth platinum noscar, while
the springs facility, on Gauteng’s east
Rand, received its fourth. in addition, the
company’s Pinetown facility received its
first platinum noscar.
Debbie Crawley from head office,
Dumisa Gina from springs and elsa vorster
from Pinetown were in attendance to
receive the awards on behalf of their
facilities.
for sue Janse van vuuren, air
Products south africa’s corporate risk
manager, the noscar awards, as well
as the regional nosa awards, represent
an invaluable opportunity for the
company to measure itself against the
highest industry standards nationally.
it is also a chance for individuals and
the company to enjoy well-deserved
recognition for another year of hard
work and focus.
“nosa’s ‘five star’ system enables
us to benchmark ourselves against
environmental, health and safety
legislation and best practices,” says Janse
van vuuren. “it also gives our existing
and potential customers a measure of our
commitment and performance in this field.”
air Products south africa received a
total of 26 accolades at the various regional
events during 2013/14, with most of its
facilities receiving awards. its head office
also received the nosa northern Region
top Companies award, in the commercial
sector, for its achievements as a safety,
health and environment company in 2013.
Janse van vuuren ascribes the company’s
success to the implementation of its
integrated safety, health, environment and
quality (sheq) management system, which
is centrally run by the risk department.
she adds that the system consists of a
number of elements that the department
has integrated. “these include global
air Products standards, local legislation,
certification system requirements and best
practices, which are set out in a sheq
manual. Compliance is then monitored
through various auditing and reporting
processes,” she explains.
Janse van vuuren is quick to point
out, however, that an effective sheq
management system is only as good as
the people who implement it. “the success
of such systems relies on the continuous
dedication and participation of each
and every employee at all levels of the
organisation. at air Products south africa,
safety and quality have become a way of
life. We have long believed that safety is
an individual responsibility.”
she adds, however, that the company
does run incentive programmes, to
encourage participation in the various
campaigns and initiatives, which are
designed to consolidate a sheq culture
across the organisation.
“statistics show that up to 90 percent
of incidents are caused by unsafe acts or
behaviours, so air Products will be focusing
on behavioural safety in the coming year,”
Janse van vuuren points out.
in the meantime, the company is
happy to look back over the past year and
celebrate its achievement in the regional
and national nosa awards. says Janse van
vuuren: “Without resting on our laurels,
air Products south africa’s facilities and
individual employees take great pride in
their safety achievements.” | SHEQ
the noscar awards, dubbed the “oscars of occupational health and safety”, have seen air Products in a starring role once again this year. employees from around the country were honoured for their consistent commitment to safety at the company’s nationwide facilities
air prOduCts gOes
PLATINUM
Receiving their platinum noscar awards from nosa’s Justin hobday and Duncan Carlisle are, from left: Debbie Crawley, from air Products south africa’s head office; Dumisa Gina, representing the springs branch; and elsa vorster, from the Pinetown branch.
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Eazi Training Solutions
Is an Accredited Training Provider specialising in Operator training of:-
Mobile Elevated Work Platforms (MEWP). Telescopic Boom Handlers Overhead Cab Controlled Cranes Counterbalanced Lift Trucks Couching / On the Job Training Facilitating / Train the trainer
We make operators Safer, more Productive and less Destructive!
Our Vision is to establish a one-stop-shop Training Centre and be the Industries’ first choice for quality training, through our value adding access knowledge, inputs, training and assessments. To provide an increase in productivity and a safer work environment to our clients and their workforce.
We are a certified Training Provider with TETA Seta and the ETDP. All our training material approved for quality assurance with these Setas are designed and adhered to the SAQA Unit Standards.
Eazi Training Solutions is one of two South African Companies registered as certified IPAF Training Centers.
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SkIL
LS A
ND
TR
AIN
ING
skills shortages are plaguing various south african industries, yet unemployment numbers remain sky-high! sheq manaGement takes a look at how training can be the “one stone” that tackles these “two birds”
according to Cargo Carriers, a
specialised transport, supply
chain and logistics service
provider, the shortage of skills
is a major handbrake on business growth
countrywide. Companies are, however,
realising that the best way forward is to
take responsibility for training and skills
development.
“after rising fuel costs, the shortage
of skills is the major challenge faced by
road-freight service providers,” says andre
Jansen van vuuren, divisional marketing
director of Cargo Carriers. “that’s why
Cargo Carriers is enforcing training and
skills development. the company has been
proactively engaged with the problem
for several years. With the demise of the
apprenticeship system, we have had little
choice.”
Jansen van vuuren adds that the skills
deficit is a problem from a technical as well
as a managerial perspective. “the shortage
of technical skills affects general operational
efficiency. our aim is to train technicians
to a level that increases productivity and
safety, health, environmental and quality
(sheq) standards.”
he continues: “in the management
area, it’s a business-sustainability issue. it’s
about managing a growing business, while
bringing people up from base level so that
they really understand the culture of the
company. it’s about producing managers
with the company’s culture in their blood.”
the company’s hands-on approach is
already bearing fruit. in 2012, the first
management trainee (enrolled in 2010)
completed her training and was placed
within the group. “We’ve also had our first
group of five apprentices come through the
diesel mechanic training programme,” says
Jansen van vuuren. “two of them have
successfully passed their exams and are
now qualified diesel mechanics.”
he explains that, in general, finding
good technical personnel is a major issue
for the company. “there is most certainly a
shortage of qualified diesel mechanics and,
when you do find them, they come at a
very high cost. so the apprenticeships that
we are funding can only prove fruitful for
us in the future.”
the company applies the same principle
to management training, as Jansen van
vuuren explains. “We currently employ
eight trainee managers. they all have a
tertiary education, whether it’s a transport
diploma or a degree in logistics or supply
chain management.”
these trainee managers undergo
training in every aspect of the business
– which includes the marketing and sales,
prOaCtively addressing
SkILLS SHORTAGES
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operations, technical, admin and finance
divisions. Jansen van vuuren adds that
the next step includes a 24-month audit
learnership programme in conjunction with
the institute of internal auditors, to offer
employees the relevant training within the
internal audit and risk function.
as Cargo Carriers is proving, it is futile
for companies to sit back and wait for the
education system to produce the required
skills on its own – the backlog is simply
too great. a proactive approach to skills
development, in every area of company
activity, is required.
Jansen van vuuren says it best: “the
reality is that if you want to attract and
retain skilled personnel, you have to ensure
that the correct programmes are in place.
you are, in effect, responsible for training
your own skills.”
Companies can outsource this function
to a number of training providers, but there
are a few things to be mindful of, as
Gary singh – business manager at sector
education and training authority (seta)-
accredited occupational health & safety
training (ohst) – explains: “training courses
must be designed, facilitated and assessed
with specific outcomes in mind.”
he adds that it is advisable for
organisations to train with seta-approved
institutions that offer courses aligned
to approved unit standards. this will
ensure that there are specific outcomes.
“additionally, there are four important
aspects that an organisation must look at
before choosing a training service provider
(tsP),” singh tells sheq manaGement.
these include whether the tsP’s
courses are approved by the south african
qualifications authority (saqa) – or aligned
to its unit standards. one should also check
whether the course has seta-registered
assessors or a facilitator who is a subject-
matter expert, and whether it provides
learner-centred training (including on-the-
job coaching).
singh points out that certain tsPs
will need further accreditations if they’re
regulated by national government
departments. “for example, ohst is further
approved by the Department of labour to
provide training for first aid level 1, 2 and
3 – as stipulated in the occupational health
& safety act, no. 85 of 1993.”
he continues: “another example is that
even though the unit standard is verified
by the seta, the Department of transport
also has gazetted and approved training
service providers (one of them being
ohst) on the conveying of dangerous
goods by road.”
tPss don’t have to break your bank,
however. “organisations that pay skills-
development levies can claim up to
70 percent back on the money they spend
on educating and developing their staff.”
this, according to the services seta
webpage, includes any company that has
an annual payroll exceeding R500 000 and
staff who are registered for employees’
tax – commonly referred to as Pay as you
earn (or Paye).
the company must register with the
south african Revenue service (saRs) and
pay a skills levy of one percent of the
monthly payroll. “if the company doesn’t
fall within these criteria, it doesn’t have to
pay levies or register with saRs.”
so, many companies don’t have an
excuse not to join the training revolution.
“employers must note, however, that
training does not end in the classroom,”
says singh. “they must provide effective
supervision and coaching on the relevant
outcomes once the learners exit the
classroom.” he adds that this is really
important, or the training could be perceived
as being ineffective.
the most important thing to remember
is that people are the focal point of
training, as they are an organisation’s
greatest asset … “so, it makes perfect
sense to ensure that your employees
have the most effective training and
education. this will maximise output and
performance,” singh concludes. | SHEQ
SkIL
LS A
ND
TR
AIN
ING
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PP
E
Personal protective equipment (PPe) saves lives – full stop. have you ever thought about what happens before you strap on your live-saving gear? JaCo De KleRK takes a look at the origins of PPe as well as the manufacturing and testing processes behind some of today’s equipment
humans, like most every
other creature on the
planet, are obsessed with
self-preservation. it’s no
wonder that PPe – while perhaps not
exactly as we know it today – has been
around for thousands of years …
after studying lice in modern humans,
David Reed, associate curator of mammals
at the florida museum of natural history,
at the university of florida in the united
states, found that humanity started
wearing clothes 170 000 years ago.
Why lice? “it’s because they are so
well adapted to clothing. We know that
body lice or clothing lice almost certainly
didn’t exist until clothing came about in
humans,” Reed explains. so, his five-year
study used Dna sequencing to calculate
when clothing lice first began to diverge
genetically from human head lice.
the data shows that modern humans
started wearing clothes about 70 000
years before migrating into colder climates
and higher latitudes, which began about
100 000 years ago. “it’s interesting to
think that humans were able to survive
in africa without clothing and without
body hair, and that it wasn’t until they
had clothing that modern humans began
moving out of africa into other parts of
the world,” adds Reed.
Clothes are thus our original PPe that
protected us against the elements and
broadened our horizons. things have
become a lot more high-tech, however; the
personal protective clothing manufacture
Charnaud’s metal-safe gear being an
example.
thanks to a blend of high-strength
fibres, the metal-safe range provides
protection to workers undertaking welding,
electrical and metal foundry tasks. it offers
protection against life-threatening hazards
such as fire, static, electric arc flash and
severe molten red metal splash. (and,
believe it or not, it can be washed in water
at residential or industrial laundries.)
CertiFied tO prevent
enCOuntersPAINFUL
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PP
E
first up is an impact-resistance test.
“for this test we use a mock-up head onto
which the product is installed,” oliver points
out, adding that a 1 kg weight is then
dropped onto it from a height of one metre.
the impact on the neck’s vertebra is then
measured to determine if it is in accordance
with the standard. “if it is below a certain
measurement, then the product complies
with this part of the standard.”
next up is the penetration resistance
test. “in this case there is another weight,
of slightly less than 1 kg. it has a sharp
point and has to be dropped from a height
of one metre onto the hard hat,” oliver
elaborates. he says that the weight is
allowed to penetrate the outer shell of
the hard hat, but isn’t allowed to touch the
liner that touches the head.
“the specifications also require that
the tests are done under three different
temperature conditions; room temperature,
50°C and -5°C,” states oliver. “We do those
tests on every batch of hard hats that we
manufacture, and we get audited by the
south african bureau of standards on an
annual basis. if our products pass all the
tests, we get to continue to apply the
south african bureau of standards (sabs)
mark to the product.”
however, the company doesn’t
only take regulatory specifications into
account. “typically, as part of our research
and development process, we expose
out prototypes to various customers on
a global basis before we make the last
refinements to the products and then start
manufacturing the final version.”
one example is the Gallet f1Xf fire
helmet launched at the end of last year.”
the research and development on this
product started three years ago,” oliver
points out. msa showed the prototype
to various customers worldwide and
incorporated their feedback into the
design of the product.
it is evident that PPe walks a long
and very tested road before it makes
its way to the workplace … and with
companies, like msa, investing massive
amounts of money into research and
development, in order to stay abreast of
the latest lifesaving developments, PPe
will continue to protect people for many
years to come. | SHEQ
andrew Charnaud, founder and
chairman of the company, adds that all
its materials are sourced locally; “thereby
reducing overhead costs and turnaround
times.”
Charnaud has been at it for quite a
number of years. established as a husband-
and-wife team in 1975, the ladysmith-
based company now has a large number
of employees and a geographical footprint
that spans over 30 countries on five
continents.
it’s clear that PPe has come a long
way since its prehistoric, cold-combating
origins to where it’s protecting people’s
lives … “so it’s super important to get it
right from the word go,” adds Colin oliver,
managing director of msa africa.
this is why research and development
is non-negotiable. “our products go
through very rigorous testing processes
at these facilities,” oliver emphasises. he
adds that they have to comply with a vast
range of standards and specifications.
to drive his point home, oliver explains
the testing process behind msa’s locally
manufactured hard hats – which comply
with both european (en) and south african
national standards (sans). “the product
has to go through two specific tests that
we conduct on every batch manufactured
at our facility in Johannesburg.”
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HIN
TS &
TIP
S
Being able to deliver high-quality logistic and supply chain solutions requires having more than just a one-size-fits-all approach. At Cargo Carriers we pride ourselves on being customer centric and while vertical specific we are always looking for challenges and opportunities in new industries and regions. We strive for the highest levels of reliability in all that we move. With each customer comes an individual set of safety, health, environmental and quality requirements, and our innovative and service orientated offering means that we are consistently able to provide for your specific needs.
Call us. We go the extra mile
We don’t talk logistics solutions, we walk it
T030
05
Innovative supply chain solutions
T03005 CC cent ad 74x210.indd 1 2014/08/22 10:11 AM
Chemicals are used for various functions in a wide range of industries. if transported irresponsibly, they may pose risks to both humans and the environment. Cargo Carriers, a top-notch logistics service provider, shares some tips on what it takes to safely transport hazardous chemicals
manufacturers focus on
the safe production and
storage of hazardous
chemicals. Production
plants utilise controlled environments to
– as far as possible – minimise the risk of
injury and the possibility of pollution.
on the flipside of the supply chain,
the end user focuses on the effect of
the product when it is used. have you
ever wondered what happens between
point a and b, when these chemicals
are transported from the manufacturer’s
plant to the end user?
in logistics, and particularly when
it comes to the transport of hazardous
chemicals, the highest possible levels
of safety, health, environmental and
quality (sheq) standards have become
non-negotiable. this is, however, an
industry fraught with dangers …
as every road user will know, this
transport mode operates in a high-
risk environment! it is, however, the
management of these risks that
differentiate one transport operator
from another.
other factors that distinguish the
“cream of the crop” from the “dime a
dozen” are the state of the vehicles
used, irrespective of the high costs of
keeping them pristine, and the level of
training that is provided to all personnel
(operators have to go beyond mere
statutory compliance).
safety practices also need to include
conservative and practical driver
selection. intensive training and the
continuous focus on safety embeds
a mindset and positive attitude that
is vital to the safe transportation of
dangerous goods over the long term.
the inculcation of these vital values
really makes a difference.
at Cargo Carriers, drivers are screened
and selected according to the operational
factors of high driving competency and the
seldom found, but much valued, attribute
of “vehicle sympathy”; whereby drivers
will unconsciously look after their vehicles
and treat them as if they were their own.
not only does this attitude save costs,
but it’s also a foundation for inherent
safety on the road over the long term.
accidents can happen; that is the risk
of traffic on the road. yet, even in such
an unfortunate event, the inherent
safety-driven vehicle operation will, to
a large extent, minimise the effects and
severity of an accident.
furthermore, the selected vehicle’s
design, realistic driver training and
coaching, and the overall response to an
accident, make a massive difference to
the severity and cost of any such event.
any minimisation of risk factors is
also a plus for overall safety, and an
emphasis on continuous safe behaviour
provides results that can be measured
and audited.
the mantra “no short cuts in
transporting and handling dangerous
goods” has to rule; anything less
invites serious problems and
consequences. | SHEQ
SAFE TRIP
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GUIDEBuyer’s
Published by Charmont Media Global, 17 Northcliff Office Park, 203 Beyers Naude Drive, Northcliff, 2195 PO Box 957, Fontainebleau, 2032, South AfricaTel: +27 11 782 1070 Fax: +27 11 782 1073email: bev@charmont.co.za www.sheqmanagement.com
SHEQ MANAGEMENT aims to provide up to date, relevant information to ensure the safety and wellbeing of employees in the workplace, while assisting them in preparing for emergencies and preventing disasters. SHEQ MANAGEMENT is the definitive source for reliable, accurate and pertinent information to promote environmental health and safety in the workplace. It is our objective to raise the profile of these important subjects: these issues belong in the boardroom!
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Dead end for silicosis litigation
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Don’t let your holidaystress you out! Strikes in 2014: how to manage this risk
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AuthorsDr. Sarel J Smit D Soc Sc Bed MSc (Industrial Safety, USA)25 years plus of training and research in Safety Management
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SHEQ MANAGEMENT aims to provide up to date, relevant information to ensure the safety and wellbeing of employees in the workplace, while assisting them in preparing for emergencies and preventing disasters. SHEQ MANAGEMENT is the definitive source for reliable, accurate and pertinent information to promote environmental health and safety in the workplace. It is our objective to raise the profile of these important subjects: these issues belong in the boardroom!
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Mr / Mrs / Ms: Name: Surname: Job Title: Company: VAT No: Postal address: Postal Code: Nature of business: Number of employees: Tel No: Mobile No: Fax No: Email address: Signature:
SHEQSEP
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BER
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TOB
ER 2
013
R60
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S A F E T Y | H E A L T H | E N V I R O N M E N T A L I S S U E S | Q U A L I T Y
Mercedes-Benz:the planet’s sustainability star
Apathy: the downfall of mineworkers
Shocking results fromstress survey!
Dead end for silicosis litigation
All the news from Noshcon
www.sheqmanagement.com
SHEQT Y
the planet’s sustainability star
SHEQNO
VEM
BER
/DEC
EMB
ER 2
013
R60
.00
S A F E T Y | H E A L T H | E N V I R O N M E N T A L I S S U E S | Q U A L I T Y
www.sheqmanagement.com
Don’t let your holidaystress you out! Strikes in 2014: how to manage this risk
Strikes in 2014:
Oil recycling begins with YOUOil recycling
The deadly disease of depression
IRCA Globalturns 20
SHEQSHEQSHEQSHEQNO
VEM
BER
/DEC
EMB
ER 2
013
R60
.00
S A F E T Y | H E A L T H | E N V I R O N M E N T A L I S S U E S | Q U A L I T Y
www.sheqmanagement.com
SHEQSHEQMA
RC
H/A
PRIL
201
4 R
66.0
0
S A F E T Y | H E A L T H | E N V I R O N M E N T A L I S S U E S | Q U A L I T Y
www.sheqmanagement.com
Power, out of thin air Fighting violence in the workplace
Eat responsibly, save the environment
Quality life meansquality business
IRCA Global:the future of training and technical assurance
SUBSCRIBE TO SHEQ MANAGEMENT
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