sky travel agency so kin chun, andy 07119135d lee ho yan, adonis 07287798d lee shui hin, curly...

Sky Travel Agency Sky Travel Agency So Kin Chun, Andy 07119135d Lee Ho Yan, Adonis 07287798dLee Shui Hin, Curly 07293175dHa Yiu Yeung, Yeung 07168629d

BackgroundBackground provide online all-in-one booking 15 employees in Hong Kong Founded in 2004 Web-based travel technology 24X7 environment Partnership with airlines, hotel, land transportation and insurance

companies Membership track users’ preference Target : young frequent internet

users (20-35)

Sky Travel Agency Sky Travel Agency

The original Business The original Business ProcessesProcesses

Login Process Selection Process Payment Process

Login process

Login process 1

Login process 2

Selection process

Selection process 1

Selection process 2

Payment process

Payment process 1

Payment process 2

General features of General features of ProcessProcess

Login or register as member to use the system

- Select the payment method and provide the related information

Insurance should not be rejected Once the choice is confirmed, we will hold the booking

Features of the Old Features of the Old ProcessProcess

Website link to the database indirectly

- Customers need to check their options for few times

- Part of bookings may need to be hold for a long time

- Transaction may even fail if no suitable option is available

The improved Business The improved Business ProcessesProcesses

Login Process Selection Process Payment Process

Login Process

Selection Process

Payment Process

Revised Business Process

Web Screen Design

Sky Travel Agency Sky Travel Agency

Sky Travel Agency Sky Travel Agency

Enjoy unlimited journey

Welcome Mr. ChowUser login at 16:23

Confirm SelectionHelp

Back

Select Destination

Instruction:

Click the globe and select

You choose: Tokyo

Welcome Mr. ChowUser login at 16:23

Confirm SelectionHelp

When will your trip start and end?

From : 12/12/2009 (Sat)

To : 18/12/2009 (Fri)

View calendar

Enjoy unlimited journey

Sky Travel Agency Sky Travel Agency

Help

Back

Enjoy unlimited journey

Welcome Mr. ChowUser login at 16:23

Select Here

Select Service

•Airlines•Hotel•Car Hire•Bus/Train•Insurance

Select Here

Select Here

Select Here

Select Here

Confirm Selection

Available company

TOKYO12-18 /12/2009

Sky Travel Agency Sky Travel Agency

Help

Back

Welcome Mr. ChowUser login at 16:23

Confirm Selection

Flight AvailableJA 220 Depart at HK 13:00 on 12/12/2009 $6888*JA 235 Depart at HK 18:15 on 12/12/2009 $6888*

JA 265 Depart at TOKYO 15:30 on 18/12/2009 $6888*

Airlines Hotel

Airlines : JAL

Select other service:

Select

Select other date

Business Class

Help

Back

Price (HKD)

Welcome Mr. ChowUser login at 16:23

Confirm and Proceed to PaymentHelp

Back

Booking DetailsAirline : JAL (Business Class)JA 220 Depart at HK 13:00 on 12/12/2009 $6888 HKDJA 265 Depart at TOKYO 15:30 on 18/12/2009 $6888 HKD Hotel : Hyatt -Standard 3 nights from 12/12/2009 till 14/12/2009 $4502 HKDRoyal-Standard 3 nights from 15/12/2009 till 17/12/2009 $3821 HKD

Congratulations your booking is reserved.

Now we are proceeding to the payment page.

……….

Welcome Mr. ChowUser login at 16:23

AdvantagesAdvantagesreal-time reservation and booking. simplified workflowno time-lag of work-in-progressup-to-date information Automation accelerate and improve agilitymore parallelism

Sky Travel Agency Sky Travel Agency

Hidden ProblemsHidden ProblemsThe role of the travel agency is weakening

Customer satisfaction? Receive Feedback

Security? Give comfidence

Sky Travel Agency Sky Travel Agency

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