smarsh mobile archiving: the trouble with text messaging

THE

TROUBLEWITH TEXT

MESSAGING

2014 ELECTRONIC COMMUNICATIONS COMPLIANCE SURVEY

Responses fielded from January–February 2014

31-question online survey

283 respondents

Topics included:

• Confidence in compliance policies and enforcement

• Polices and use of different communication types

• Policies and use of different communications devices

• Examination incidence and expectations

• Supervision and archiving practices

• Confidence in message supervision

For the fourth consecutive year, Smarsh surveyed

individuals in financial services with direct compliance

supervision responsibilities.

Download the full report at:

www.smarsh.com/2014compliancesurvey

Firms allow nearly twice as many

different electronic messaging

platforms today as they did in 2011

and a compliance gap remains for

systems for retention and supervision.

MORE ELECTRONIC COMMUNICATIONS TOOLS AT WORK…

Failure to meet electronic messaging compliance

obligations was the No. 1 source of FINRA fines in 2013.

* Sutherland FINRA Focus

THE

ELEPHANTIN THE ROOM

percent of firms issue at least one type of smartphone or tablet to employees

TEXT MESSAGING POLICY LAGS

Despite the clear interest and widespread availability of text messaging, it is not receiving the same level of attention from compliance departments as email or social media.

More than 2/3 of the firms that allow text messaging do not have a solution in place for retention and oversight!

MIND THE GAP

Lack of supervision/retention leads to low confidence in text/SMS messaging compliance

AS A RESULT, CONFIDENCE LAGS

There is even lower confidence in iMessage supervision.

THE iPHONE PROBLEM

POLICY-TRAINING-ENFORCEMENT CONSIDERATIONS

• Gather your stakeholders

• Corporate Issued vs BYOD

• Which devices, which networks?

• Which messaging apps?

• The comprehensive approach to messaging compliance

THE

TECHNOLOGYSOLUTION

With the Smarsh Archiving

Platform text, SMS and

iMessages are captured from

virtually every device.

MOBILE ARCHIVING FROM SMARSH

• App Capture

• Network Capture

• iTunes Capture

• BES Capture

FLEXIBLE CAPTURE OPTIONS

CAPTURE SETUP & PROVISIONING

• Which method of capture can be

customized to suit your company’s

mobile devices and networks.

• Whichever method is leveraged, the

install is simple for the end user.

• We have a solution for most devices and

mobile networks.

• Regardless of capture, it flows into our

integrated Smarsh Archiving Platform.

EMAIL I IM I SOCIAL I MOBILE I WEB I VOICE

Enable a unified compliance and e-discovery

workflow across your content types, including

social media, email, instant messaging, mobile

messaging and web content.

ARCHIVING PLATFORMTHE

SEARCHE-discovery, Monitoring & Supervision

REVIEWWorkflow, Queues

POLICIESAutomated Policy Engine, Retention Policies

CASES / EXPORTSPersistent & Sharable Results, Exports

REPORTS/ANALYTICSDashboards, Analytics

ADMINIdentities, Groups, Permissions, Roles

BUILT FOR COMPLIANCE & E-DISCOVERY

Q&AIf you’d like more information about mobile archiving from Smarsh,

please visit: http://www.smarsh.com/mobile-archiving-solutions

Or email us at advantage@smarsh.com