soa- doa? the enterprise perspective
Post on 08-Dec-2014
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SOA – DOA? the
Enterprise Perspective
Gary GumbertCIO
2 08/27/08Improving ServicesEnhancing Accountability Increasing Efficiencies
Fast, Good or Cheap. Pick two.
Holy Triangle When creating a project, clients
must choose only two out of the three options. They can't have it all. It's a reality of life, clients must deal
with it.
Good + Fast = Expensive Choose good and fast and we will
postpone every other job, cancel all appointments and stay up 25-hours a
day just to get your job done. But, don't expect it to be cheap.
Good + Cheap = Slow Choose good and cheap and we will do a great job for a discounted price,
but be patient until we have a free moment from paying clients.
Fast + Cheap = Inferior Choose fast and cheap and expect an
inferior job delivered on time. You truly get what you pay for, and in our
opinion this is the least favorable choice of the three
SOA – Pick 3?
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Gartner’s view of the Hype Cycle
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Gumbert’s view of the Hype Cycle
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SWOT Analysis
Strengths
• IT vision and Roadmap• SOA Architecture• Business Architecture and Requirements (IE)
Weakness
• IT Costs have continued to escalate• Access to skilled resources – Vendors and Internal• Enterpriser adoption of IT vision• Overall Performance Management (lack of metrics, visibility and decision support) across Business, IT, Operations and Vendors Management
Opportunities
• SOA Adoption across the Enterprise• Executive Decision Management• Establish performance management processes across business, IT and vendors• Shorten management cycles and increase decision making accuracy
Threats
• Legislative and Policy changes• Lack of budgets and resources• Federal Priorities• Funding streams and cycles
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Transformation Status
Integrated Eligibility and BPO
Enterprise Data Warehouse
and Business Performance Management
ERP Upgrade(Finance and
HR)
IT Outsourcing(State Wide Data Center)
Enterprise Email (Outsourcing?)
Enterprise Identity
ManagementMMIS
Business Performance Management Framework
Business Architecture
Blueprint
SOA
Project Management
Business/IT Governance Model
Medium Maturity Level - Program Specific Plan, Good Project Management, Standard Technology Implemented, Performance Measures Defined (Business, IT and Ops)
Low Maturity Level – Not Planned, Little Awareness, No Management Processes, Program Specific, Siloed Technology Effort , Little or No Performance Measurements
High Maturity Level - Part of Enterprise Plan, Technology standardized to Enterprise EA /Business Architecture blueprint, Integrated Performance Measures, Comprehensive Governance (Transition And Transformation), Vendor Management
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IE SOA and Business Performance Maturity
SOA Capability v/s
Level 1 - Tactical and Basic SOA objectives, framework
defined
Level 2 – Clear Business and IT objectives and
capabilities for SOA defined – Basic
measures to track SOA performance in
place
Level 3 – Established
capabilities based on SOA principles across business
technology, operations and IT
Level 4 – Performance
Measures defined to track SOA value across
business and IT operations
Level 5 – An Integrated Business and IT Management Process to enable accelerated SOA
adoption and hence business value
creation
IE Business Performance Framework
IE Business Architecture Blueprint (Multi-Channel)
IE Business Operations (Multi-Channel)
Application/ Functionality and Business Process
Servicification
Infrastructure
Data Center Operations Management
Business-IT Governance
Conclusion: IE SOA has successfully enabled IE Multi-Channel Business Operations Model by modernizing TIERS Platform andoperations
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Risks
• Business Value v/s IT Costs – IT costs have continued to escalate without equivalent business value delivered – Software, Hardware and Staff
• Current IT Operations model – Inefficient and takes a long time to deliver business transformations and value
• Software, Hardware and IT Vendor Management: Never seem to get out of the licensing trap put forth by the IT vendors
• Continued struggle with business-IT alignment: What is the right governance model – We don’t have the right experts in enough
quantity
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Response
CIO Strategies
OrganizationalRe-Alignment
Business PerformanceManagement
Cost Management
• Based on maturity level and initiative• Workforce changes and skills access• New Business Changes• Manage Changes in Outsourced Contractual relationships with vendors
Business and ITGovernance
• Institute performance mgt methodologies• Establish an integrated metrics framework• Establish decision management across initiatives• Establish strategic performance goals and metrics
• Continued build out of SOA strategy for reuse and standardization – Enterprise focus• Explore Saas as a IT delivery model to reduce costs•Continue to consolidate around data center outsourcing – Platform as a Services
• Establish governance structures and policies across the enterprise• Enable business performance outcome and IT governance interactions• Setup governance standards across assets, IT operations, vendors in context of business performance
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CIO Strategy 1: Organizational Re-Alignment
HHS CIO Structure – 2004 -2007 HHS CIO Structure – 2008 -2010
CIO Organization Redesign: Principles
• Embrace SOA knowledge across the Enterprise. Each Deputy or Director owns a strategic Enterprise application.
• Institute operations best practices and methodologies from key projects to rest of the Enterprise
• Organize around strategic Enterprise projects (EDW, Email, IDM and Telecom)
• Enforce performance management and governance across the organization – Specifically vendor management
Deputy CIO Deputy CIODirector EA
CIOCIO
Deputy CIO
EA IM&O EASM ESS ITMS
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CIO Strategy 2: Business Performance Management
Transactional Management Performance Management
Application 1 Application 2 Application 3
SOA
Business Process Management – Work Flow
Business Managers focusedon process changes
IT Managers focusedon enabling new process changes
TransactionalData Store
TransactionalData Store
TransactionalData Store
Enterprise Data Warehouse
Program Data Marts
Performance Management Applications
Business and IT Executives andMiddle Management – PerformanceVisibility and Decision Management
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CIO Strategy 3: Cost Management
Application 1 Application 2 Application 3
SOA
Business Process Management – Work Flow
HHS Enterprise ITContinue Data Center Outsourcing
• Continue to Outsource Data Center Operations
• Enable a platform as a service model
• Enforce SLA’s to mange vendor performance and cost
CIO and Staff – Cost ManagementStrategies
Continue SOA
• Standardize application portfolio based on SOA
• Improve SOA governance for reusability and lower AD costs
Expore Saas forSelect applications
• Enable Saas strategies to consolidate and manage application portfolio
• Establish Saas enablement and management processes
• Establish a Saas ROI Model through a pilot
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CIO Strategy 4: Business and IT Governance Solution
HHS Business and IT Governance Solution
Enterprise BusinessServices Model
Enterprise IntegratedBusiness Performance , Operations and Project Performance Metrics Knowledgebase
Business and IT Governance Apps
ExecutiveManagement
CIO BusinessManagers
VendorManagement
ODS
EnterpriseData Warehouse(PerformanceData Marts)
IT Systems andApplicationsMonitoringData Stores
IT OperationsData Stores(Remedy et al)
IT GovernanceData Stores(Issue, Risk andProject Mgt)
Executive Decision Support Apps
OutsourcedVendor Systems
• Business Performance Visibility• Transition and Transformation Performance Visibility and Impact Analysis• Executive Decision Support
Web Portal
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Priorities: Data Warehouse, MMIS (MITA) and Eligibility
Current MMIS Solution and MITACurrent IE Solution
Business Architecture
SOA Based Technical Architecture
IE Business Services and ProcessesCatalog
HHS Texas Business Architecture
HHS Texas TechnicalArchitecture
HHS Application and IT Asset/Services Portfolio
HHS Transition and Transformation Planning
HHS Enterprise Business and IT Assets
HHS Enterprise Data Warehouse, BI and Performance Management
Enterprise Standard Information/Data andServices Model
Business Architecture
SOA Based Technical Architecture
MMIS Business Services and Process Catalog
EnterpriseData Marts
Enterprise IntegratedBusiness Performance Metrics Knowledgebase
IE MMIS EBT Other
Program Specific Performance Mgt Apps
ExecutiveManagement
Power Users
MiddleManagers
Front LineStaff
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Take Away
With SOA you should get 3
ELSE
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