social learning tactics for learning designers

ELEARNING GUILD ONLINE FORUM | SESSION #402 | AUGUST 16, 2013

Social Learning

Tactics

for Learning Designers

2

Why should we consider “new” approaches?

3

Compared to the past we have fewer resources, less people, shorter time frames, etc.

Yesterday Today

Time

Resou

rces

Money

Peop le

Resu lts?

ef·fi·cient

Adjective:

Achieving maximum productivity with minimum wasted effort or expense

6

How much of your work is related to creating training?

TrainingSlow

Training

Expensive

Slow

Training

Expensive

Forgotten

Slow

Training

Expensive

Forgotten

ef·fi·cient

Adjective:

Achieving maximum productivity with minimum wasted effort or expense

Training

Expensive

Inefficient

Forgotten

Slow

12

What percentage of the knowledge needed on the job today is stored in our own head?

13

What percentage of the knowledge you need to do your job is stored in your own mind?

75%

1986 1997 2006

Robert Kelley of Carnegie-Mellon University via Jay Cross http://informl.com/?p=660

14

What percentage of the knowledge you need to do your job is stored in your own mind?

75%

15-20%

1986 1997 2006

Robert Kelley of Carnegie-Mellon University via Jay Cross http://informl.com/?p=660

15

What percentage of the knowledge you need to do your job is stored in your own mind?

75%

15-20%8-10%

1986 1997 2006

Robert Kelley of Carnegie-Mellon University via Jay Cross http://informl.com/?p=660

?

16

What percentage of the knowledge you need to do your job is stored in your own mind?

8-10%

Robert Kelley of Carnegie-Mellon University via Jay Cross http://informl.com/?p=660

What are we doing for

the other

90%?

Consider

MORE/BETTER

solutions

17

What business are

we in?

18

CHAT:

What is your elevator

pitch to your CEO on

what we do?

19

How often do you implement“non-training” solutions?

Training

Training

Performance

Performance

Training

Lower Tech Faster & Cheaper“Scaffolding”

Performance Support

Communication & Collaboration

23http://www.c4lpt.co.uk/blog/2013/02/21/the-changing-role-of-ld-from-packaging-to-scaffolding-and-social-capability-building/

Jane Hart’s

Changing Role Of L D

24http://c4lpt.co.uk/new-workplace-learning/new-model/

25

26

27

What social tools do you personally use for learning?

28

“… ‘not enough time to learn new things’ should

not be in the vocabulary.”

-Nicholas Provenzano

29

How can we get started?

Three Steps:

• Digital /Social literacy

• Demonstrate and teach Digital /Social literacy to others

• Look for opportunities with a social mindset

30

31

Aid information flows

• How you can aid or leverage information flows?

32

Aid information flows

Flow:

Information flows to the user; timely, emergent and engaging

Stock:

Information exists at a specific location, static, archived and organized for reference.

33

Push Vs Pull

• From pushing learning to employees to helping workers find answers

• Courses vs resources

• Just in case vs just in time

Curation

“Curation replaces noise with clarity. And it’s the clarity of your choosing; it’s the things that people you trust help you find.”

-Steven Rosenbaumin “Curation Nation”

David Kelly @LnDDdave

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35

Tagging / Folksonomy

• Shared database of items

• Monitor areas of interest

• Enhances creation of communities by identifying common interests

• Take advantage of what others find

• Beneficial side effect of bookmarking “out loud”

36

Activity Streams

• Enable discovery of emergent knowledge

• Awareness “Working Out Loud”

• Discoverable history

37

Following/Subscribing

• Opting in

• Automatically informed of info you choose

• Helps indicate the value of the followed item to others

• People, Documents, Tags/Topics

• Helps discover hidden expertise

38

Search for existing options

May have existing tools:

• SharePoint

• Yammer

• Lotus

• Blogs

39

40https://www.yammer.com/astdinstructionaldesignnetwork/

41https://community.jivesoftware.com/

42

43

44

45

“I wish we knew what we know at HP.”

-Lew Platt

46

Does your organization encourage or teach these digital/social skills?

47http://plcmcl2-things.blogspot.com/

Continuous Learning Model

48Adapted from http://www.bersin.com/blog/post.aspx?id=5c1f98de-e439-4e56-879d-b7741bde216c

© Dan Pontefract

http://www.danpontefract.com/?p=982

Self-contained, scheduled, typically tracked

49

© Dan Pontefract

http://www.danpontefract.com/?p=982

Non-conventional, guidance “on the go”

50

© Dan Pontefract

http://www.danpontefract.com/?p=982

Exchange of ideas, knowledge & info that

supplements understanding

51

52

53

Example

54

55

PROCESS

VS CONTENT

Designing Social

56

EXPERTISE

MUST EXIST

Requirement

57

58

SUBJEct Matter

Experts

59

User Generated Content

Collaborative Docs/Wikis

Social Networking

Blogs

Microblogging

Comments

Discussion Forums

Ratings

Internal YouTube

Tagging/Social

Bookmarking

Personal Profiles

Polls

Surveys/Web Forms

Other: ENTER IN CHAT

Real-time feedback into your courses

60

User Generated Content

Collaborative Docs/Wikis

Social Networking

Blogs

Microblogging

Comments

Discussion Forums

Ratings

Internal YouTube

Tagging/Social

Bookmarking

Personal Profiles

Polls

Surveys/Web Forms

Other: ENTER IN CHAT

Real-time feedback into your courses

SharePoint Surveys / Discussions

Yammer poll/groups/topics

PollEverywhere.com

SurveyGizmo.com

SurveyMonkey.com

61

User Generated Content

Collaborative Docs/Wikis

Social Networking

Blogs

Microblogging

Comments

Discussion Forums

Ratings

Internal YouTube

Tagging/Social

Bookmarking

Personal Profiles

Polls

Surveys/Web Forms

Other: ENTER IN CHAT

Manage dynamic learning content

62

User Generated Content

Collaborative Docs/Wikis

Social Networking

Blogs

Microblogging

Comments

Discussion Forums

Ratings

Internal YouTube

Tagging/Social

Bookmarking

Personal Profiles

Polls

Surveys/Web Forms

Other: ENTER IN CHAT

Manage dynamic learning content

• SharePoint Lists/Alerts

• Social Bookmarking

• Blogs

• Collaborative Docs/Wikis

63

User Generated Content

Collaborative Docs/Wikis

Social Networking

Blogs

Microblogging

Comments

Discussion Forums

Ratings

Internal YouTube

Tagging/Social

Bookmarking

Personal Profiles

Polls

Surveys/Web Forms

Other: ENTER IN CHAT

Improve communication

among stakeholders

64

User Generated Content

Collaborative Docs/Wikis

Social Networking

Blogs

Microblogging

Comments

Discussion Forums

Ratings

Internal YouTube

Tagging/Social

Bookmarking

Personal Profiles

Polls

Surveys/Web Forms

Other: ENTER IN CHAT

Improve communication

among stakeholders

• Collaborative Docs/Wikis for content

collection, course reviews, etc.

• Shared project workspaces

• Project and SME blogs

• Social Networking provides community

space for everyone on a project, work

group, etc.

• Feedback loops everywhere

65

User Generated Content

Collaborative Docs/Wikis

Social Networking

Blogs

Microblogging

Comments

Discussion Forums

Ratings

Internal YouTube

Tagging/Social

Bookmarking

Personal Profiles

Polls

Surveys/Web Forms

Other: ENTER IN CHAT

Connecting with your audience

before and after training events

66

User Generated Content

Collaborative Docs/Wikis

Social Networking

Blogs

Microblogging

Comments

Discussion Forums

Ratings

Internal YouTube

Tagging/Social

Bookmarking

Personal Profiles

Polls

Surveys/Web Forms

Other: ENTER IN CHAT

Connecting with your audience

before and after training events

• Anything that facilitates connections,

discoverability, sharing, etc.

• Enable audience to connect with each other

via profiles, social networking, etc.

• Email services can automate subscriptions

and delivery of pre- and post-event content

• (Sharepoint alerts, Mail Chimp, etc)

Campaign/relationshipsvs courses

67

User Generated Content

Collaborative Docs/Wikis

Social Networking

Blogs

Microblogging

Comments

Discussion Forums

Ratings

Internal YouTube

Tagging/Social

Bookmarking

Personal Profiles

Polls

Surveys/Web Forms

Other: ENTER IN CHAT

Use your existing authoring tools to

facilitate collaborative learning

68

User Generated Content

Collaborative Docs/Wikis

Social Networking

Blogs

Microblogging

Comments

Discussion Forums

Ratings

Internal YouTube

Tagging/Social

Bookmarking

Personal Profiles

Polls

Surveys/Web Forms

Other: ENTER IN CHAT

Use your existing authoring tools to

facilitate collaborative learning

• Link to & from your courses.

• Embed directly into your courses

• (web objects)

• Use courses to educate on social tools.

• Build “social” courses by incorporating

feedback loops and encourage sharing &

conversations.

• Expand our perspective beyond training

• Be digitally/socially literate

• Supplement with “social” elements

• Help others become digitally/social literate.

69

What can we do?

70

Be Ready to

answer

questions

71

Can we do that?

72

What if somebody says something that’s wrong?

73

Is it worth it?

74

15 Common Objections & Responses

Kevin Jones:http://bit.ly/socialobjections

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"social" isn't something you do but something you become.

@moehlert

76

wenger-trayner.com

c4lpt.co.uk

danpontefract.com

johnstepper.com

kevinjones.com

janebozarth.com

jarche.com

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It’s time to try social technologies

THANKYOU

79

ELEARNING GUILD

Getting Results

by Doing Training

#ELGUILD #402

http://bit.ly/socialisd

References & additional resources