solving the training and support challenge rob moore | manager, foreign language resource center

Solving the Training and Support Challenge

Rob Moore | robmoore@unc.edu Manager, Foreign Language Resource Center

11th Sakai Conference - June 15-17, 2010 | Moore | Training

A typical UNC course and Blackboard

11th Sakai Conference - June 15-17, 2010 | Moore | Training

How ROML used Blackboard

• Each section had a separate site

Blackboard sites

• Had to maintain an external site for common course content

• Also had to teach their own sections

Course Coordinators

• Responsible for loading content into Blackboard

Instructors

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Multi-section Language courses and Blackboard

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Communication and Organizational Breakdown

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Motivation for Change

• Spanish 105, 203, 204 have between 25 – 43 sections each

• That’s over 400 students in each of these courses, more than would fit in Carroll 111 Photo taken from http://hotline.unc.edu

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Features of the ROML Sakai Pilot

Umbrella Site

• All sections enrolled into 1 Sakai site

Coordinators

• Able to make common course content available to all sections at same time

Instructors

• No longer had to worry about loading common content• Can customize content for their specific sections

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Problem solved – Sakai Umbrella course

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Email & Remedy Tickets

Hands on

Training

Optimizing

Sakai

FLRCVideos

Supporting the instructors

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Email and Remedy Tickets

ITS Support

• Create course sites and manage SIS integration for population• Respond to remedy tickets from instructors and students

FLRC Listservs

• To send announcements to instructors using Sakai• To triage problems or questions from students using Sakai

Information Exchange

• ITS had Sakai Pilot experience• Liaison between vendor and pilot participants

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Hands on Training

Coordinators

• Can attend training to understand how Sakai works• Are given access to DEV sites

Instructors

• New instructors can attend training sessions

FLRC Work Study students

• Receive training on gradebook and other key functions• Provide on-demand training

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Optimizing Sakai: Articulation

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Optimizing Sakai: Collaboration

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Optimizing Sakai: Portable content

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Optimizing Sakai: Importable Content

11th Sakai Conference - June 15-17, 2010 | Moore | Training

FLRCVideos

Features and uses

• Tutorials of specific tasks or skills

• Permalink for direct linking

• Playlists to group specific videos

• Each video tutorial has PDF script

• 100% streaming content

11th Sakai Conference - June 15-17, 2010 | Moore | Training

FLRCVideos: Video playlists

Features and uses

• Series of related tutorials• Uses a permalink• Displays total length of

playlist• Allows navigation to

specific video

11th Sakai Conference - June 15-17, 2010 | Moore | Training

FLRCVideos: Embedding playlists within sites

11th Sakai Conference - June 15-17, 2010 | Moore | Training

FLRCVideos: Screen capture FAQs

Features and uses

• Demonstrates a specific task or skill

• Videos are typically less than 5 minutes

• Zoom and pan on specific areas

• PDF script version has screenshots

11th Sakai Conference - June 15-17, 2010 | Moore | Training

FLRCVideos: Tutorial examples

• Training Example: – Direct link to a tutorial:

http://flrcvideos.unc.edu/video.php?link=277• Training Example: – Playlist to group specific videos together:

https://flrcvideos.unc.edu/playlist.php?id=4• Support Example: – Playlist explaining how specific Sakai Tools are being

used for a course: http://flrcvideos.unc.edu/playlist.php?id=22

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Questions?

11th Sakai Conference - June 15-17, 2010 | Moore | Training

Online Presentation Survey

• In an effort to be as green as possible at this conference all surveys will be digital. I’d greatly appreciate you completing the online survey about this presentation.

• You can find the survey at: http://www.surveymonkey.com/s/sakai10&nbsp

• This presentation title is: “Solving the training and support challenge”