south australia - ageing and aged care · web viewbenchmark list detailing the extra accommodation,...
Post on 23-May-2018
217 Views
Preview:
TRANSCRIPT
Aged Care Facilities which offer Extra Service - SA
Extra Service status in residential aged care involves the provision of additional hotel type services and a higher standard of accommodation, food and services than the average provided by aged care homes which do not have Extra Service status. Residents are required to pay an additional fee for these services and may pay a bond.
A “*Yes” in the “Benchmark List” column indicates that you are able to access the (Benchmark) list detailing the extra accommodation, services and food provided under Extra Service by the aged care service. Commencing from the 2003 Extra Service Approvals Round, these Benchmark lists have been made available to prospective residents. When you see a “*Yes” in the Benchmark List column, simply click on the name of the aged care home to view what that Service provides.
ContentsSouth Australia.........................................................................................................................3
Aged Care Facilities which offer Extra Service - SA................................................................6
Aldinga Beach Court Hostel ................................................................................................. 6
Bucklands ............................................................................................................................. 9
Eldercare The Lodge .......................................................................................................... 12
Falling Waters at Strathalbyn ............................................................................................. 16
Glenrose Court Nursing Home ........................................................................................... 19
Helping Hand Aged Care – Rotary House .......................................................................... 22
Highercombe ...................................................................................................................... 26
Hillside Lodge ..................................................................................................................... 29
Kapara Nursing Home ........................................................................................................ 32
LHI Hope Valley .................................................................................................................. 35
Oaklands Residential Care Facility ..................................................................................... 38
Parkrose Village Nursing Home ......................................................................................... 42
Reynella Lodge Nursing Home ........................................................................................... 45
Roselin Court Nursing Home .............................................................................................. 48
Springfields Residential Care Facility ................................................................................. 51
Tanunda Lutheran Home .................................................................................................... 55
The Pines Hostel ................................................................................................................ 58
The Viceroy ........................................................................................................................ 61
West Beach Residential ..................................................................................................... 64
South AustraliaBenchmark List Aged Care Facility Whole or
Distinct PartApproved Provider Places
*Yes
Aldinga Beach Court HostelPridham BoulevardAldinga Beach SA 5173
Distinct PartChurches of Christ Life Care Inc
24 Low Care
*YesBucklands333 Marion RoadNorth Plympton SA 5037
Distinct Part Southern Cross Care (SA) Inc 24 High Care
Burnleigh Private Nursing Home17 Robsart StreetParkside SA 5063
Whole Service Fairlux Pty Ltd 40 High Care
*YesEldercare The Lodge14-22 King William RoadWayville SA 5034
Whole Service Eldercare Inc 101 High Care
*Yes
Falling Waters at Strathalbyn7 Langhorn Creek RoadStrathalbyn SA 5255
Whole Service Fairlux Pty Ltd 27 High Care20 Low Care
Gleneagles Aged Care Facility1099 Grand Junction RoadHope Valley SA 5090
Distinct Part Wambone Pty Ltd 94 High Care
*Yes
Glenrose Court Nursing Home550 Portrush Rush RoadGlen Osmond SA 5064
Distinct PartChurches of Christ Life Care Inc
13 High Care
*Yes
Helping Hand Aged Care – Rotary House49 Buxton StreetNorth Adelaide SA 5006
Distinct Part Helping Hand Aged Care Inc 36 Low Care
*YesHighercombe7-11 Sirius AvenueHope Valley SA 5090
Distinct PartAged Care and Housing Group Inc
15 High Care
*YesHillside Lodge177 Longwood RoadHeathfield SA 5153
Whole Service Masonic Homes 36 High Care
Benchmark List Aged Care Facility Whole or
Distinct PartApproved Provider Places
*YesKapara Nursing Home80 Mosely StreetGlenelg SA 5045
Distinct PartAged Care and Housing Group Inc
23 High Care
Kirribilli @ Encounter Bay150-164 Bay RoadVictor Harbor SA 5211
Distinct Part Fairlux Pty Ltd 45 High Care10 Low Care
*YesLHI Hope Valley Hostel1217 Grand Junction RoadHope Valley SA 5090
Distinct Part Lutheran Homes Inc
17 High Care18 Low Care
Lourdes Valley Hostel18 Cross RoadMyrtle Bank SA 5064
Distinct PartSouthern Cross Care (SA & NT) Inc
58 Low Care
McCracken Views31 Adelaide RoadVictor Harbor SA 5211
Distinct PartSouthern Cross Care (SA & NT) Inc
6 Low Care
Mitcham Residential Care Facility22 Harrow TerraceKingswood SA 5062
Whole Service Oakleigh Glen Pty Ltd 38 High Care
Monreith Aged Care Facility401 Portrush RoadToorak Gardens SA 5065
Whole ServiceMonreith Aged Care Facility Pty Ltd
37 High Care
*Yes
Oaklands Residential Care Facility2 Jean StreetOaklands Park SA 5046
Whole Service Oakleigh Glen Pty Ltd
78 High Care10 High Care
*Yes
Parkrose Village Nursing Home34 Norman TerraceEverard Park SA 5035
Distinct PartChurches of Christ Life Care Inc
19 High Care
*Yes
Reynella Lodge Nursing Home7 Railway TerraceReynella SA 5161
Distinct PartChurches of Christ Life Care Inc
15 High Care
*Yes
Roselin Court Nursing Home251 Payneham RoadJoselin SA 5006
Distinct PartChurches of Christ Life Care Inc
22 High Care
Benchmark List Aged Care Facility Whole or
Distinct PartApproved Provider Places
Skyline Residential Care Centre44A Skyline DriveFlagstaff Hill SA 5159
Whole Service Fairlux Pty Ltd 71 High Care11 Low Care
*Yes
Springfields Residential Care Facility 8 Oakmont CourtSalisbury East SA 5109
Whole Service Fairlux Pty Ltd 55 High Care25 Low Care
St Louis Nursing Home21 Foster StreetParkside SA 5063
Whole Service St Louis Nursing Home Pty Ltd 45 High Care
*Yes Tanunda Lutheran Home Distinct PartTanunda Lutheran Homes Inc
12 High Care
The Bentleigh Private Residential Care421 The ParadeKensington Gardens SA 5068
Whole Service Fairlux Pty Ltd 52 High Care
*YesThe Pines Hostel342 Marion RoadNorth Plympton SA 5038
Distinct Part Southern Cross Care (SA) Inc 40 Low Care
*Yes
The ViceroyCaptain Robertson AvenueGolden Grove SA 5125
Whole Service Fairlux Pty Ltd 65 High Care20 Low Care
*YesWest Beach Residential655-671 Burbridge RoadWest Beach SA 5024
Distinct Part Southern Cross Care (SA) Inc 34 Low Care
Aged Care Facilities which offer Extra Service - SABenchmark list detailing the extra accommodation, services and food provided under Extra Service by the aged care service
Aldinga Beach Court Hostel1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 14m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of
residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident
or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility
aids
1.3 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high
standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms
Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
1.4 Accommodation – innovations and special features On-site café. Aviary Garden Water Feature.
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Meals available for guests on request Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
2.2 Food - innovations and special features Social Club: Small group that gathers in the afternoon to enjoy sparkling wine, cheese and
crackers. Fully equipped, attractively appointed kitchenettes in each wing for resident and visitor use.
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
* Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
o routine in-house group or individual activities provided as part of Specified Care and Services; or
o activities provided to meet the resident's assessed care needs.
Arm chair travel: Activity in which residents view professional travel videos on a chosen country; participate in quizzes; enjoy snacks relevant to the country of the day.
Men’s Club: Men only club that meets monthly to enjoy a male peer group get together that may include beer and snacks; male oriented activities; trips to the pub for lunch etc.
* Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:
o routine in-house group or individual outings provided as part of Specified Care and Services; or
o outings that are provided to meet the resident's assessed care needs.
(Residents may be asked to pay for the cost of admission to events or venues.) Small group outings to special places of interest including boat cruises, pub outings, scenic
country drives and vineyard visits.
Movie afternoons – transfer by maxi-taxi to local movies.
3.2 Services - enhanced personal services * Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Facials: Qualified beautician to treat the ladies to facials (at Resident cost).
Manicures by qualified nail technicians (at resident cost).
“Old Fashioned Barber Service” in the hairdressing salon with hot towels and pomade (at resident cost).
Dedicated hairdressing salon
* Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service
Massage: Monthly availability of full body massage by contracted, qualified masseuse (at resident cost).
Individual sessions: One-on-one pamper sessions involving foot massages, foot spa treatment etc.
* Provision of escort to outside appointments, as requested by resident or family (at resident cost).
3.3 Services - innovations, culture of service and special features Weekly Tai Chi Classes – Volunteers run these exercise and meditation classes that 10 or more
residents always attend. Book Club: Weekly book club that meets to discuss books over afternoon tea. A computer set up in the lounge with internet access for resident enjoyment and two volunteers to
assist and train residents. Beauty Day – A monthly day where staff and volunteers do full makeup and makeover “dos” with
lady residents.
Bucklands 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceed 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'
rooms to assist people living with dementia, e.g. movement, light and heating sensors
Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of
residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident
or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility
aids Professionally landscaped, secure gardens designed for people living with dementia
1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of
art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living with
dementia
1.4 Accommodation – innovations and special features There is a separate library with an extensive range of literature catalogued for easy access by
residents. The library also contains comfortable chairs and tables where people can sit and read A home theatre set up is provided in the Activity Room
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner Choice of quality wine, beer, soft drinks at main meals
Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh
fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
2.2 Food - innovations and special features Chefs employed have had experience of catering in a resort setting Families can book the Activities Room and catering for special occasions (eg Christmas parties) Picnics can be provided eg for an excursion to the Botanic Gardens.
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents
Provision of telephone handset to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books
available, in good condition, and suitable for residents to read, including large print books. A local or national daily newspaper provided for each resident on request, with residents able to
select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
routine in-house group or individual activities provided as part of Specified Care and Services; or
activities provided to meet the resident's assessed care needs. Yoga Personal trainer for exercise therapy Outings offered to residents as additional choices that are available to them as individuals. These
are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. Residents may be asked to pay for the cost of admission to events or venues. Outings to the Festival Theatre, Casino and movies. Transport by taxi accompanies by volunteers
and carers. Annual outing to the Royal Adelaide Show. Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service. On site hairdressing salon open daily Beauty therapy. Facials and manicures Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.
These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service Foot massage provided by physiotherapy aide. Full body therapeutic massage provided by physiotherapy aide. Hand massage provided by physiotherapy aid. Provision of escort to outside appointments, as requested by resident or family
3.3 Services - innovations, culture of service and special features Provision of culturally specific newspapers to people of CALD backgrounds (eg Italian and Greek) Provision of a Men’s and Women’s Club where members enjoy lunches with guest speakers and
activities such as a Christmas Display which will be held for the women this month.
Eldercare The Lodge 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention
has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of
residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident
or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility
aids Professionally landscaped, secure gardens designed for people living with dementia
1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of
art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon, sausages
(each counts as one dish)
Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and dinner
Pre-dinner drinks / cocktail time / happy hour at least once a week All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh
vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is
served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by
resident Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh
fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents
Provision of colour TV, with remote control capability, to each resident's room
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.
A local or national daily newspaper provided for each resident on request, with residents able to select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
o routine in-house group or individual activities provided as part of Specified Care and Services; or
o activities provided to meet the resident's assessed care needs.
o Introductory computer lessons
Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:
o routine in-house group or individual outings provided as part of Specified Care and Services; or
o outings that are provided to meet the resident's assessed care needs.
(Residents may be asked to pay for the cost of admission to events or venues.) o Shopping tours
o Movie tours
Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
o Facials
o Manicure
o Pedicure
Dedicated hairdressing salon
Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
o Tactile Massage
o Manipulation remedial massage
Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services
Provision of escort to outside appointments, as requested by resident or family
3.3 Services - innovations, culture of service and special features Café Shop
Falling Waters at Strathalbyn 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'
rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of
residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident
or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility
aids Professionally landscaped, secure gardens designed for people living with dementia
1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of
art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
Objects and layout designed to offer sensory cues and / or to control stimuli for people living with dementia
1.4 Accommodation – innovations and special features Hairdressing Salon Internet Café Roman Spa Baths
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon, sausages
(each counts as one dish) Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh
fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
2.2 Food - innovations and special features Fine Dining Experience
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the
overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents
Provision of telephone handset to each resident's room
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
o routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs.
Share Market
Computer Coaching
Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:
o routine in-house group or individual outings provided as part of Specified Care and Services; or
o outings that are provided to meet the resident's assessed care needs.
(Residents may be asked to pay for the cost of admission to events or venues.) Outings to local community and churches
Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services Dedicated hairdressing salon
Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Mobile Massage Service
Mobile Healing Hands
Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services
*Provision of escort to outside appointments, as requested by resident or family
3.3 Services - innovations, culture of service and special features Staff selection Residents education calendar Corporate auditing.
Glenrose Court Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 14m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of
residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident
or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility
aids
1.3 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high
standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
1.4 Accommodation – innovations and special features Aviary Garden water feature
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Meals available for guests on request Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
2.2 Food - innovations and special features Social Club: Small group that gathers in the afternoon to enjoy sparkling wine, cheese and
crackers. Fully equipped kitchenette in the Extra Service wing for resident and visitor use.
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the
overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
* Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
o routine in-house group or individual activities provided as part of Specified Care and Services; or
o activities provided to meet the resident's assessed care needs.
Arm Chair Travel: Activity in which residents view professional travel videos on a chosen country, participate in quizzes, enjoy snacks relevant to the country of the day.
Men’s Club: Men only club that meets monthly to enjoy a male peer group get together that may include beer and snacks, male oriented activities, trips to the pub for lunch, guest speakers etc.
* Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:
o routine in-house group or individual outings provided as part of Specified Care and Services; or
o outings that are provided to meet the resident's assessed care needs.
(Residents may be asked to pay for the cost of admission to events or venues.) Small group outings to special places of interest including the lovely Chai Café next door, pub
outings, scenic country drives, and vineyard visits.
Monthly visits to movies at Burnside Shopping Centre.
3.2 Services - enhanced personal services * Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Facials: Qualified beautician to treat the ladies to facials (at resident cost).
Manicures by qualified nail technician (at resident cost).
Dedicated hairdressing salon
* Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service
Massage: Monthly availability of full body massage by contracted, qualified masseuse (at resident cost).
“Old Fashioned Barber Service” – in the hairdressing salon with hot towels and pomade (at resident cost).
* Provision of escort to outside appointments, as requested by resident or family (at resident cost)
3.3 Services - innovations, culture of service and special features Weekly Tai Chi Classes Book Club: Weekly book club that meets to discuss books over afternoon tea. A computer is set up in the lounge with internet access for resident enjoyment and two volunteers
to assist and train residents.
Helping Hand Aged Care – Rotary House 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The applicant accepts as a condition of approval that the building will meet or exceed 2008
certification standards for new buildings within 2 years of the date of Extra Service approval
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements
More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability
Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff
Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility
aids
1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of
art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living with
dementia
1.4 Accommodation – innovations and special features Roof top garden and panoramic views on the 3rd floor (with BBQ facilities). This facility will be
available to all people living in Extra Service area. The second floor also has 2 smaller balconies which can be used for quit areas
Spare room for visitor overnight stays On site café (staffed) which has a piazza style fell including alfresco dining
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon, sausages
(each counts as one dish)
Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and dinner
Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Availability for each resident of their preferred hot meal presented at least twice per week (subject to dietary restrictions)
Meals available for guests on request Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interests
Note: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents
Provision of telephone handset to each resident's room
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.
A local or national daily newspaper provided for each resident on request, with residents able to select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
o routine in-house group or individual activities provided as part of Specified Care and Services; or
o activities provided to meet the resident's assessed care needs.
Beauty therapy including facial massage and make overs
Individualised music appreciation facilitated by a qualified music therapist
Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:
o routine in-house group or individual outings provided as part of Specified Care and Services; or
o outings that are provided to meet the resident's assessed care needs.
Residents may be asked to pay for the cost of admission to events or venues. Theatre in broader community, art galleries, museum, casino
Movies in broader community
Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services
Note: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
Resident to pay for cost of the service. Waxing of body hair
Beauty hand care and manicure
Dedicated hairdressing salon
Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
Resident to pay for cost of the service. Body massage by qualified masseur
Aromatherapy
3.3 Services - innovations, culture of service and special features
Provision of escort to outside appointments, as requested by resident or family Film evenings on a weekly basis Structured gymnastic and swimming programs to promote healthy ageing including a fitness
appraisal Specific lifestyle coaching to maximise wellness Annual holidays with escorts from Wyatt holidays.
Highercombe 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The applicant accepts as a condition of approval that the building will meet or exceed 2008
certification standards for new buildings within 2 years of the date of Extra Service approval
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'
rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of
residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident
or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility
aids Professionally landscaped, secure gardens designed for people living with dementia
1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of
art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
1.4 Accommodation – innovations and special features Binnenhofje – Dutch Meeting Place Sensory Garden
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food One hot dish, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Availability for each resident of their preferred hot meal presented at least twice per week (subject to dietary restrictions)
Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh
fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
2.2 Food - innovations and special features On-Site Cafe Men’s Bar-B-Q Lunch
3. Services - principles
Residents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
o routine in-house group or individual activities provided as part of Specified Care and Services; or
o activities provided to meet the resident's assessed care needs.
Men’s Shed Program
Internet Café with one-on-one tutoring
Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:
o routine in-house group or individual outings provided as part of Specified Care and Services; or
o outings that are provided to meet the resident's assessed care needs.
(Residents may be asked to pay for the cost of admission to events or venues.) Individual outings arranged to places of interest
Monthly luncheon outings to local clubs.
Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Ladies Pamper Sessions
Availability of facial by qualified beautician (at resident cost).
Dedicated hairdressing salon
Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Aqua Stimulation Sessions
Sensory Stimulation Retreat
Availability of Monthly Massage by a qualified masseuse
* Provision of escort to outside appointments, as requested by resident or family (at resident cost id volunteers not available).
3.3 Services - innovations, culture of service and special features Accommodation of domestic pets (where suitable) Access to Wyatt Holiday Program.
Hillside Lodge 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 12m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'
rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements
More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability
Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff
Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility
aids Professionally landscaped, secure gardens designed for people living with dementia
1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of
art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
1.4 Accommodation – innovations and special features A warm, northern facing sun room is available. This is space, which has reading material
available and has external access to the wooden decking and pergola area.
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon, sausages
(each counts as one dish) Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh
fruit and biscuits) Specialist catering manus, at an additional cost, are available to allow residents, their families and
friends to hold special functions on site Themed placecards e.g. cardboard tents with resident’s name; adding to a festive or seasonal
touch to the corners, at the main meal for the day
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
Activity to be provided at the request of the resident – eg. Painting, sewing, other art activity, reminiscing activities
Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
Resident to pay for cost of the service. Beauty Club – grooming, make up, manicures, hair treatments, no cost to resident
Reiki
Dedicated hairdressing salon
Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
Resident to pay for cost of the service. Personal massage service to be offered – cost to resident
Aromatherapy, no cost to resident
Rehabilitative physiotherapy service at request of resident
Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services
3.3 Services - innovations, culture of service and special features Film evenings on a weekly basis Community outings – resident to pay cost of admission and transport
Kapara Nursing Home1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'
rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the
request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the
resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s)
Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with
mobility aids
1.3 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high
standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
1.4 Accommodation – innovations and special features On-site coffee shop Sensory Stimulation Room Kapara Club Room
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food One hot dish, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Meals available for guests on request at small cost A selection of light meals available at morning tea, afternoon tea and supper (additional to
fresh fruit and biscuits)
Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)
2.2 Food - innovations and special features Wednesday “Lunch at the Club” Friday Night club night Intimate Ladies Dinner for Newcomers
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
* Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
routine in-house group or individual activities provided as part of Specified Care and Services; or
activities provided to meet the resident's assessed care needs.
Internet café including webcam
Men’s Club and Men’s Shed
* Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:
routine in-house group or individual outings provided as part of Specified Care
outings that are provided to meet the resident's assessed care needs.
(Residents may be asked to pay for the cost of admission to events or venues.) Lord Mayor’s Morning Tea
On-on-one Outings
Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Facials by qualified beautician (at resident cost). Manicures by qualified nail technician (at resident cost). Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.
These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Hydrotherapy Spa Bath Sessions Dedicated “Retreat” where residents can enjoy foot spas, hand massage etc. Provision of escort to outside appointments, as requested by resident or family. (If volunteer is
unavailable, then this is at cost to the resident.)
3.3 Services - innovations, culture of service and special features Accommodation of domestic pets (where suitable) Art Classes Access to Kapara Holiday Program (which operates under the same conditions as the Wyatt
Holiday Program, to at least the equivalent benefit for care recipients).
LHI Hope Valley1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite)
Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the
request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the
resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with
mobility aids
1.3 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high
standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
1.4 Accommodation – innovations and special features Water feature in landscaped gardens On site Café & Restaurant Computer den
2. Food – principles
2.1 Food Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Meals available for guests on request (at small cost) A selection of light meals available at morning tea, afternoon tea and supper (additional to
fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
2.2 Food - innovations and special features High Tea afternoon specials Cooking Group Coffee Club
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV
Provision of colour TV, with remote control capability, to each resident’s room
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
routine in-house group or individual activities provided as part of Specified Care and Services; or
activities provided to meet the resident's assessed care needs.
“Secret men’s Business”
“Sunshine Club”
Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:
routine in-house group or individual outings provided as part of Specified Care and Services; or
outings that are provided to meet the resident's assessed care needs.
Residents may be asked to pay for the cost of admission to events or venues. Hotel luncheons
Mystery trips for the less mobile residents
Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either:
routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
Resident to pay for cost of the service. Waxing services (at resident cost)
Manicures – filing, cuticle oiling, polishing etc. (at resident cost)
Facials (at resident cost)
Dedicated hairdressing salon
Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:
routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
Resident to pay for cost of the service. Multi-sensory sessions
Aromatherapy massage (at resident cost)
Acupuncture (at resident cost)
Provision of escort to outside appointments, as requested by resident or family (at resident cost)
3.3 Services - innovations, culture of service and special features In-house DVD wiring – movie each day at 1.30 pm Visiting pet program News and views group General store on sitefor care recipients)
Oaklands Residential Care Facility 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building meets or exceeds 2008 certification standards for new buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the
request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the
resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with
mobility aids
1.3 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high
standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
Tea and coffee making facilities provided in residents' rooms, when requested and appropriate
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
1.4 Accommodation – innovations and special features Bay Windows to all rooms allowing excellent views to gardens and streetscape Continuous movie theatre in facility Secure Accessible garden suitable for dementia residents
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon,
sausages (each counts as one dish)
Choice of at least 2 main courses plus entree/soup and/or a choice of desserts at lunch and dinner
Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Choice of dining venues: in resident’s own room, other room or dining rooms as requested by resident
Meals available for guests on request Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
2.2 Food – innovations and special features Dining room opens onto large water feature to create a calm and relaxing environment Printed menus on all tables Individual menu selections displayed in residents’ rooms.
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
routine in-house group or individual activities provided as part of Specified Care and Services; or
activities provided to meet the resident's assessed care needs.
Spa Bath
Power assisted co-axial cable to all rooms to enable in house video program
Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:
routine in-house group or individual outings provided as part of Specified Care and Services; or
outings that are provided to meet the resident's assessed care needs.
Residents may be asked to pay for the cost of admission to events or venues. Luncheons at local hotel monthly
Bus outings monthly to scenic sites including beach, hills, new suburbs etc.
Outings arranged to Theatre, Zoo, Botanical Gardens, Royal Show and all Seniors week activities
Individual outing of choice monthly
Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:
routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
Resident to pay for cost of the service. Facials, manicures and foot spas included in weekly program
Snoezellen Therapy
Sundowners Program 7 days per week
Dedicated hairdressing salon
Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:
routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
Resident to pay for cost of the service. 12 hours Aromatherapy
6 hours Reiki
6 Hours Reflexology
3.3 Services - innovations, culture of service and special features Dry cleaning service weekly Computer with internet access Fortnightly music therapy and pet therapy.
Parkrose Village Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 14m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the
request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the
resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with
mobility aids
1.3 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high
standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
1.4 Accommodation – innovations and special features Garden Water Feature
2. Food – principles
Residents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Meals available for guests on request Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
2.2 Food - innovations and special features Social Club: Small group that gathers in the afternoon to enjoy sparkling wine, cheese and
crackers. Fully equipped, attractively appointed kitchenette in the Extra Service wing for resident and
visitor use.
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
* Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
routine in-house group or individual activities provided as part of Specified Care and Services; or
activities provided to meet the resident's assessed care needs.
Arm Chair Travel: Activity in which residents view professional travel videos on a chosen country; participate in quizzes; enjoy snacks relevant to the country of the day.
Men’s Club: Men only club metts once a month to enjoy a male peer group get together that may include beer and snacks; male-oriented activities; drives or visits with veteran cars etc.
* Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:
routine in-house group or individual outings provided as part of Specified Care and Services; or
outings that are provided to meet the resident's assessed care needs.
(Residents may be asked to pay for the cost of admission to events or venues.) Small group outings to special places of interest including boat cruises; pub outings; scenic
country drives and vineyard visits.
The Parkrose Residents’ Choir – 15 person choir all from Parkrose High Care, Low Care and Village Residents. Regular Performances at wine and cheese gatherings in the area.
3.2 Services - enhanced personal services * Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either:
routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Facials: Qualified beautician to treat the ladies to facials (at resident cost).
Manicures by qualified nail technician (at resident cost).
“Old Fashioned Barber Service” in the hairdressing salon with hot towels and pomade (at resident cost).
Dedicated hairdressing salon
* Additional elective tactile or massage services chosen by the resident for personal enjoyment.
These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Massage: Monthly availability of full body massage by contracted, qualified masseuse (at resident cost)
Individual Pamper Sessions: One-on-one provision of foot massages, foot spas etc
* Provision of escort to outside appointments, as requested by resident or family (at resident cost).
3.3 Services - innovations, culture of service and special features Weekly Tai Chi Classes – Run by volunteers – exercise and meditation classes that 10 or
more residents always attend. Book Club: Weekly book club that meets to discuss books over afternoon tea. A computer set up in lounge with internet access for resident enjoyment and two volunteers to
assist and train residents.
Reynella Lodge Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 14m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the
request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the
resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with
mobility aids
1.3 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high
standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
1.4 Accommodation – innovations and special features Perfumed Garden – scented shrubs and flowers with seating Garden Water Feature
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Meals available for guests on request Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
2.2 Food - innovations and special features Social Club: Small group that gathers in the afternoon to enjoy sparkling wine, cheese and
crackers.
Fully equipped, attractively appointed kitchenette in the Extra Service wing for resident and visitor use.
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Substantial DVD / video library, with regular updating of stock and/or library of at least 100
books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
routine in-house group or individual activities provided as part of Specified Care and Services; or
activities provided to meet the resident's assessed care needs. Arm Chair Travel: Activity in which residents view professional travel videos on a chosen
country; participate in quizzes; enjoy snacks relevant to the country of the day. Men’s Club: Men only club meets once a month to enjoy a male peer group get together that
may include beer and snacks; male-oriented activities; drives or visits with veteran cars etc. Outings offered to residents as additional choices that are available to them as individuals.
These are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services;
or outings that are provided to meet the resident's assessed care needs. (Residents may be
asked to pay for the cost of admission to events or venues.) Small group outings to special places of interest including boat cruises; pub outings; scenic
country drives and vineyard visits.
3.2 Services - enhanced personal services * Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either:
routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Facials: Qualified beautician to treat the ladies to facials (at resident cost).
Manicures by qualified nail technician (at resident cost).
“Old Fashioned Barber Service” in the hairdressing salon with hot towels and pomade (at resident cost).
Dedicated hairdressing salon
* Additional elective tactile or massage services chosen by the resident for personal enjoyment.
These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Massage: Monthly availability of full body massage by contracted, qualified masseuse (at resident cost)
Individual Pamper Sessions: One-on-one provision of foot massages, foot spas etc
* Provision of escort to outside appointments, as requested by resident or family (at resident cost).
3.3 Services - innovations, culture of service and special features Weekly Tai Chi Classes – Run by volunteers – exercise and meditation classes that 10 or
more residents always attend. The “Men’s Shed”: An Alzheimer’s Association of Australia initiative of a large wall cupboard
with tools and kit. Has corrugated iron back and drop-down laminex bench.
Roselin Court Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The applicant accepts as a condition of approval that the building will meet or exceed 2008
certification standards for new buildings within 2 years of the date of Extra Service approval
1.2 Accommodation – features
Individual single rooms have an average floor area of 14m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the
request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the
resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with
mobility aids
1.3 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high
standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
1.4 Accommodation – innovations and special features One Garden Water Feature
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Meals available for guests on request (at small cost) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
2.2 Food – innovations and special features Social Club: Small group that gathers in the afternoon to enjoy sparkling wine, cheese and
crackers. Fully equipped, attractively appointed kitchenette in the Extra Service wing for resident and
visitor use.
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Substantial DVD / video library, with regular updating of stock and/or library of at least 100
books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
routine in-house group or individual activities provided as part of Specified Care and Services; or
activities provided to meet the resident's assessed care needs. Arm Travel Activity: Activity in which residents view professional travel videos on a chosen
country; participates in quizzes; enjoys snacks relevant to the country of the day. Men’s Club: Men only club meets every Thursday to enjoy a male peer group get together
that may include beer and wine; male orientated activities; trips to the pub for lunch etc. Outings offered to residents as additional choices that are available to them as individuals.
These are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services;
or
outings that are provided to meet the resident's assessed care needs. (Residents may be asked to pay for the cost of admission to events or venues.)
Small group outings to special places of interest including boat cruises, pub outings, scenic country drives and vineyard visits.
Bus trip every second month – Cricket bat factory; Glenelg fish and chips; Aviation museum.
3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either:
routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Facials: Qualified beautician to treat the ladies to facials (at resident cost).
Manicures by qualified nail technicians (at resident cost).
“Old Fashioned Barber Service” in the hairdressing salon with hot towels and pomade (at resident cost).
Dedicated hairdressing salon
Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:
routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Massage: Monthly availability of full body massage by qualified masseuse (at resident cost).
Individual pamper sessions: One-on-one treatments including foot massages, foot spa treatment etc.
Provision of escort to outside appointments, as requested by resident or family (at resident cost).
3.3 Services - innovations, culture of service and special features Weekly “Mary” Chi Classes: Volunteers run these exercise and meditation classes that 10 or
more residents always attend. Men’s discussion group every Monday – guest speakers, DVDs. A computer set up in the lounge with internet access for resident enjoyment and two
volunteers to assist and train residents. Shuffleboard Competitions: A night-time competition against outside groups) eg YMCA or
school children) each six to eight weeks.
Springfields Residential Care Facility
1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents’
rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the
request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the
resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with
mobility aids Professionally landscaped, secure gardens designed for people living with dementia
1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works
of art, quality light fittings, adjustable lighting levels, curtains, blinds, different colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people’s homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
Tea and coffee making facilities provided in residents' rooms, when requested and appropriate
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
Objects and layout designed t offer sensory cues and / or to control stimuli for people living with dementia
1.4 Accommodation – innovations and special features Internet Café Roman Spa Bath
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon,
sausages (each counts as one dish) Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner Choice of quality wine, beer, soft drinks and main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to
fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interests
Note: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents
Provision of telephone handset to each resident’s room Substantial DVD / video library, with regular updating of stock and/or library of at least 100
books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
routine in-house group or individual activities provided as part of Specified Care and Services; or
activities provided to meet the resident's assessed care needs. Share market interest Computer / IT interest Outings offered to residents as additional choices that are available to them as individuals.
These are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services;
or outings that are provided to meet the resident's assessed care needs. (Residents may be
asked to pay for the cost of admission to events or venues.) Individual outings to local communities and church – resident pays cost of tickets, meals,
items purchased Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service. Marty’s Hair Care – cost to resident Laura’s Beauty Treatments – cost to resident Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.
These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service. ‘Rejuvenators’ mobile massage – cost to resident ‘Mobile healing hands’ – cost to resident
Mannah Yoga – cost to resident Recognised superior brand name toiletries provided in addition to those provided as part of
Specified Care and Services Provision of escort to outside appointments, as requested by resident or family
3.3 Services - innovations, culture of service and special features Resident’s Education Calendar.
Tanunda Lutheran Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation - building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the
request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the
resident or staff Internal lounge /dining / sitting rooms at a minimum ratio of 1 per 15 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with
mobility aids Professionally landscaped, secure gardens designed for people living with dementia
1.3 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high
standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms
Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
1.4 Accommodation – innovations and special features Spa Bath On site Courtyard Café Water features
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Meals available for guests on request (at small cost) A selection of light meals available at morning tea, afternoon tea and supper (additional to
fresh fruit and biscuits)
2.2 Food - innovations and special features Nadia’s Special Morning Teas Cooking Group Coffee Club
3. Services – principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services- lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
* Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
routine in-house group or individual activities provided as part of Specified Care and Services; or
activities provided to meet the resident's assessed care needs.
Men’s Group
IT Program
* Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:
routine in-house group or individual outings provided as part of Specified Care and Services; or
outings that are provided to meet the resident's assessed care needs.
Residents may be asked to pay for the cost of admission to events or venues. “Silver Screening” outings to the movies followed by lunch with entertainment
Morning tea outings to local cafes
Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services * Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either:
routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
Resident to pay for cost of the service. Waxing services (at resident cost)
Manicures – filing, cuticle oiling, polishing etc.
Dedicated hairdressing salon
Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:
routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
Resident to pay for cost of the service. Massage: Complimentary hand/shoulder/back massage. Available 4 hrs per week across the
service.
Aromatherapy: individual aromatherapy sessions
Recognised superior brand name toiletries provided in addition to those prvided as part of specified Care and Services
Provision of escort to outside appointments, as requested by resident or family (at resident cost)
3.3 Services - innovations, culture of service and special features “Artist Choice” Card Club Visiting Pet Program Gardening Club.
The Pines Hostel1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The applicant accepts as a condition of approval that the building will meet or exceed 2008
certification standards for new buildings within 2 years of the date of Extra Service approval
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'
rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the
request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the
resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with
mobility aids
Professionally landscaped, secure gardens designed for people living with dementia
1.3 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high
standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it
1.4 Accommodation – innovations and special features There will be a viewing sundeck with outdoor kitchen and superior outdoor furniture A home theatre and entertainment system will be available in the Media Room
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to
fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
3. Services - principles
Residents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents
Provision of colour TV, with remote control capability, to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100
books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Yoga Tai Chi Outings offered to residents as additional choices that are available to them as individuals.
These are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. (Residents may be asked to pay for the cost of admission to events or venues.) Outings to Manarto Zoological Park, Dolphin River Cruises, Theatre and Cinemas.
Transported by bus and accompanied by volunteers and carers. Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either:
routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
On site Hairdressing Salon
Beauty Therapy including manicures and facials
Dedicated hairdressing salon
Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:
routine services provided as part of Specified Care and Services; or
services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Full Body Therapeutic Massage provided by qualified visiting therapist
Hand Massage provided by qualified visiting therapist
Foot Massage provided by qualified visiting therapist
Provision of escort to outside appointments, as requested by resident or family
3.3 Services - innovations, culture of service and special features Provision of culturally specific newspapers and publications for people of CALD backgrounds Provision of men’s and women’s club where members enjoy luncheons and guest speakers Provision of a club room with pool table, chess, where weekly wine and cheese afternoons
are held
The Viceroy 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'
rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements
More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability
Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff
Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with
mobility aids Professionally landscaped, secure gardens designed for people living with dementia
1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works
of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
Tea and coffee making facilities provided in residents' rooms, when requested and appropriate
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living
with dementia
1.4 Accommodation – innovations and special features Internet Café Roman Spa Baths
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon,
sausages (each counts as one dish) Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner
Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)
Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to
fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
2.2 Food - innovations and special features
Fine dining experience – monthly silver service lunch for residents and guests
3. SERVICES - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interests One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound
system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents
Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo
Share market Outings to local community and churches Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services Dedicated hairdressing salon Mobile massage service
Mobile healing hands Recognised superior brand name toiletries provided in addition to those provided as part of
Specified Care and Services Provision of escort to outside appointments, as requested by resident or family
3.3 Services - innovations, culture of service and special features Staff selection Residents education calendar.
West Beach Residential 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.
1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new
buildings
1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'
rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of
residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident
or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining
area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility
aids Professionally landscaped, secure gardens designed for people living with dementia
1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of
art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable
to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.
Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms
TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four
power sockets) Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living with
dementia
1.4 Accommodation – innovations and special features There is a viewing sun deck with outdoor kitchen and superior outdoor furniture A home theatre and entertainment system is available in the Activity Room.
2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.
2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and
dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and
events provided as part of Specified Care and Services or claimable under the Resident Classification Scale
All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.
Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.
Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident
Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh
fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,
tea/coffee, juices, fruit, biscuits)
3. Services - principles
Residents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.
3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.
One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents
Provision of colour TV, with remote control capability, to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books
available, in good condition, and suitable for residents to read, including large print books. A local or national daily newspaper provided for each resident on request, with residents able to
select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.
Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants
Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:
routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Yoga Tai Chi Outings offered to residents as additional choices that are available to them as individuals. These
are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. (Residents may be asked
to pay for the cost of admission to events or venues.) Outings to Monarto Zoological Park, Dolphin River Cruises, Theatre and Cinemas. Transported
by bus and accompanied by volunteers and carers. Individual accompanied shopping trips. Provision of dedicated bus fitted appropriately for the transport of residents
3.2 Services - enhanced personal services * Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the
resident for personal enjoyment. These are to be over and above services that are either:
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service
Beauty therapy including manicures and facials
* Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:Dedicated hairdressing salon
o routine services provided as part of Specified Care and Services; or
o services that are provided to meet the resident's assessed care needs.
One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.
Full body therapeutic massage provided by qualified visiting therapist
Hand massage provided by qualified visiting therapist
Foot massage provided by qualified visiting therapist
* Provision of escort to outside appointments, as requested by resident or family
3.3 Services - innovations, culture of service and special features Provision of culturally specific newspapers and publications for people of CALD backgrounds Provision of men’s and women’s clubs where members enjoy luncheons and guest speakers Provision of a club room with pool table, chess where weekly wine and cheese afternoons are
held.
top related