spectrum controls: bridging automation and it – scalable enterprise connectivity solutions for...
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Copyright © 2014 Rockwell Automation, Inc. All Rights Reserved.
PUBLIC INFORMATION
Bridging Automation and IT – Scalable Enterprise Connectivity Solutions for Remote Systems Spectrum Controls Inc.
2
Remote Access: Evolved A Complete Remote Access Solution
Adam Lindsey
3
AGENDA
Overview
t 1 Introduction
2 Understanding Remote Access
3 Our Solution – VSE/WebPort
4 Benefits of Remote Access
5 Wrap Up
4
WHO WE ARE
In business since 1983
Focused exclusively on the Industrial
Automation Market
More than 10 years of remote connectivity
experience
Introduction
25 year partner with Rockwell Automation
5
DEFINITIONS
Remote/Pass-through programming
Events/Alarms
Data collection
Data aggregation
Understanding Remote Access
6
WHAT IS REMOTE ACCESS: EVOLVED?
Accessing an automation system from a remote location
Remote Programming
Remote Diagnostics
Accessing data from a distant site
Data Collection
Data Visualization
Event notification and response
View/Acknowledge
History
Monitoring remote automation systems
User monitoring
Rockwell VSE monitoring
Understanding Remote Access
7
WHY USE REMOTE ACCESS:EVOLVED?
Cost savings
Travel Expense/Travel Fatigue
High cost of warranty support
Resolve issues faster
Trend is towards fewer technical staff on the
factory floor
Understanding Remote Access
8
COMMON HURDLES
IT and security policies
Varying levels of IT knowledge
Deployment complexity
Recurring costs
Total cost of ownership
Understanding Remote Access
9
REMOTE ACCESS SCOPE
Isolated vs. Integrated Networks
Iso
late
d
Gateway Solution – One to One
Inte
gra
ted
Corporate/Enterprise Solution IT Level Infrastructure
Mid-range – Localized with the plant
Understanding Remote Access
10
NEEDS ANALYSIS
Persistent (near) real-time connectivity
• Enterprise level solution
Multiple users accessing plant wide system
• Enterprise level solution
• Mid-level solution
Single point access to IP devices
• Machine level solution
Understanding Remote Access
11
HOW IT WORKS
Global VPN Network infrastructure hosted on Windows
Azure
Outbound connection – No inbound ports open on firewall
On-Demand VPN
Data is sent to WebPort Connects via secure web service
Robust user access control – All parties have access to only
the things they need
Our Solution
12
VPN SOLUTION
Our Solution
13
REMOTE PROGRAMMING/MAINTENANCE
Troubleshoot automation equipment from
anywhere
Access to PLCs, HMIs, etc, using native
programming tools, i.e. RSLogixTM
Full access to PLC registers, counters
and internal data either with serial or IP
protocols
Access can be restricted
Our Solution
14
DATA COLLECTION
Full control of data collection
Keep data locally in onboard SQL
database
Automate sending of data to the
enterprise
Use trends for troubleshooting
Easily collect and transport
business data
Our Solution
15
DATA AGGREGATION
Bring data from multiple WebPorts
into a single online repository
Virtually unlimited cloud storage
available
SQL-based data storage
Powerful reporting tools
Our Solution
16
DATA VISUALIZATION
Our Solution
17
EVENT NOTIFICATION
No PLC program changes needed
Automatically monitor consumables
Full alarm cycle management
Machine tells you when maintenance is
needed
Alarm log maintains a history of alarms
that can be viewed from anywhere
Our Solution
18
MONITORING & DIAGNOSTICS
Stay informed of system status
Track production, consumables, energy
consumption and more.
Use historical trends to diagnose
issues
Monitoring available from Rockwell
VSE
Our Solution
19
VSE MONITORING
Our Solution
20
WEBPORT SOLUTION
• Initial Setup
• Monitor
WebPort
• Identify Visibility
• Administer
the System
• Global Secure
VPN
• End-to-End
Connectivity
• Data
Aggregation
• SQL Database
• Cloud Storage
• Talk to Biz
Tools
• Reporting
• Easy to Deploy
• Data Logging
• Alarming
• Notifications
• Remote
Programming
• Online Help
Our Solution
21
VSE Services bundled with WebPort
& WebPort Connects
•OEM Kit
•Initial Setup
•24/7 WebPort Monitoring
•24/7 TechConnect
•8/5 Local Language Support
•Access to Support Center
•Global HW Availability
•Rockwell Automation brand recognition
• Initial Setup
• Monitor
WebPort
• Identify Visibility
• Administer
the System
• Global Secure
VPN
• End-to-End
Connectivity
• Data
Aggregation
• SQL Database
• Cloud Storage
• Talk to Biz
Tools
• Reporting
• Easy to Deploy
• Data Logging
• Alarming
• Notifications
• Remote
Programming
• Online Help
WEBPORT + VSE SOLUTION
Our Solution
In Addition to VSE, Rockwell can provide
TechConnect Application Support
•Facility Audit
•Alarm Monitoring
•Application Support
•Monitor KPI’s
•In depth services
SM
22
WebPort & WebPort Connects Easy to Deploy
Data Collection
Data Aggregation
Alarming/Event Notification
Online Help
Remote Programming
Global Secure VPN
End-to-End Connectivity
SQL Database
Cloud Storage
Talk to Business Tools
Reporting
Virtual Support Engineer Rockwell Automation Brand Recognition
OEM Kit – HW, USB/Ethernet Cable & Reference Library
WebPort Setup Assistance
24/7 Monitoring of WebPort
24/7 TechConnect Phone support
8/5 Local Language Support
Access to TechConnect Support Center
Global Hardware Availability
Facility Audit
Alarms delivered to Rockwell Support
System and Application Support
Monitor KPIs
Other In Depth Services
WEBPORT + VSE SOLUTION
TechConnect Application
Support
Our Solution
23
DESIRABLE OUTCOMES
Move from planned maintenance intervals to a
predictive maintenance model
Move from reactive support to proactive
support
Get access to your valuable business data so
you can put it to work for you
Benefits of Remote Access
24
BENEFITS OF REMOTE ACCESS
Before
Customer initiated
call
Diagnosis with
customer
Additional
investigation
Direct intervention
Multiple
interventions
After
Automatic incident
detection
Information
directly available
Direct detailed
information
Preparation for
intervention
Scheduled
intervention
Benefits of Remote Access
25
A BUSINESS DECISION
How much does downtime cost your
customer?
How much does it cost you to provide warranty
support?
Are your customers getting the best
performance from your equipment?
Benefits of Remote Access
Copyright © 2014 Rockwell Automation, Inc. All Rights Reserved.
www.rsteched.com
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PUBLIC INFORMATION
Thank you
Remote Access: Evolved
Spectrum Controls, Inc.
1705 132nd Avenue NE
Bellevue, WA 98005
Tel: 425-746-9481
Fax: 425-641-9473
spectrum@spectrumcontrols.com
www.spectrumcontrols.com
WebPort + WebPort Connects
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