sritel customer care system a.i.s liyanage2010/mcs034 d.p.d. perera2010/mcs048 e.a. saman...

SriTel Customer Care System

A.I.S Liyanage 2010/MCS034

D.P.D. Perera 2010/MCS048

E.A. Saman Premathilake 2010/MCS058

P.H.P Indika(L2) 2010/MCS030

U.G.R.D. Samarasinghe 2010/MCS067

P.G.D.N Pushpakumara 2010/MCS059

Chanaka Siriwardena(L1) 2010/MCS071

R.M. Ranasinghe 2010/MCS071

M.M.C.K Bandara 2010/MCS003

GROUP E

Sri Tel Ltd (STL), is a Sri Lankan based Telecommunication company offering mobile communication services.

Introduction to the system

STL is the latest entrant to an already saturated telecommunication market and is in the lookout for any opportunities to increase market share.

Offers GSM / 3G based services related to voice and data

Existing system

Has already implemented a best-of-the-breed Provisioning System from an international telecom vendor

Portal is to be called as “Sri-Care”.

New system

provide a state-of-the-art Internet-based Customer Care Portal for customers to configure and pay for their services.

3 Architectures of the system

Three Tier Architectur

Service Oriented Architecture

MVC Architecture

Three Tier Architectur

Service Oriented Architecture

MVC Architecture

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Demonstrationof the Implemented system

Create account new or any existing customer.

Recovering and changing passwords of the system.

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View current and past bills.

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Activating and deactivating of services (VAS).

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Online bill payments using credit and debit cards.

Subscriptions of services.

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Chat on-line with customer care agents to resolve problems.

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Security

Questions?