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PERTH ENERGY STANDARD FORM ELECTRICITY CONTRACT 2016 / 2017
PerthEnergyStandardFormElectricityContractPESFEC08/16|Page1
Thank you for choosing Perth Energy.
ThankYouforchoosingPerthEnergyasYourelectricityretailer.IfYouhaveanyquestionsorconcernsafterreadingthisStandardFormElectricityContractpleasecontactUs.WeencourageOurcustomerstogiveUsfeedbacktohelpUsimprove,andWemakeallefforttooperatebetterallthetime.PerthEnergy’scontactdetailsare:
RegisteredOffice:ForrestCentre,24thFloor,221StGeorgesTerrace,PerthWA6000Tel: (08)94200300Fax: (08)94749900Email: info@perthenergy.com.auWebsite: www.perthenergy.com.au
PERTH ENERGY STANDARD FORM ELECTRICITY CONTRACT
Information about these terms and conditions, the Code of Conduct, Laws and regulations
TheStateGovernmentregulatesthecontractualarrangementsbetweenelectricitysuppliersandcustomers.Thesetermsandconditions,alongwiththeCustomerSchedule,setoutmutualobligationsforthesupplyofelectricityfromUstoYou.TheyformthebasisofalegallybindingContractforthissupply.
Thesetermsandconditionsapplytothesupplyofelectricitytocustomersconsuminglessthan160MWhofelectricityperyear.BysigningtheCustomerSchedulethatformsthefrontpagetothisContract,Youagreetothesetermsandconditions.
TheCodeofConductfortheSupplyofElectricitytoSmallUseCustomers(the"Code")regulatestheconductofelectricityretailers,meteringagentsanddistributors.TheCodeprotectstheinterestsofconsumersandcoversmostaspectsinvolvedinthesupplyofelectricity.
AnumberofLawsandregulations,bothCommonwealthandState,governtheactivitiesinvolvedinthesupplyofelectricity.ThetwomostdirectlyapplicabletothesetermsandconditionsaretheElectricityIndustryAct2004(WA)andtheElectricityIndustry(CustomerContracts)Regulations2005(WA).
What we mean
WeandUsmeansPerthEnergyPtyLtd(ABN39087386445)andOurhasacorrespondingmeaning.Youmeanstheperson/stakingasupplyofelectricityfromUsatthepremisesandYourhasacorrespondingmeaning.
1. SupplyofElectricity
WeagreetosellelectricitytoYouatYourPremisesandYouagreetopurchaseelectricityfromUsonthetermsandconditionsassetoutinthisContract.ThequantityofelectricitysuppliedbyUstoYouwillbetheamountmeasuredbythemeteratYourPremises.WewillalsoprovideanaccountmanagementserviceinaccordancewiththeCodeandwithOurCustomerServiceCharter.
2. CommencementandTerm
2.1 ThisContractcommences,subjecttoanycoolingoffperiodapplicabletothisContract,onthedatethatYoucommencetotakesupplyofelectricityatthePremisesfromUs(otherthanbyfraudulentorillegalmeans)(CommencementDate):
PerthEnergyStandardFormElectricityContractPESFEC08/16|Page2
(a)havingenteredintoasupplyandsaleContractwithUs;or
(b)withouthavingenteredintoasupplyandsalecontractwithUs;or
(c)havingcancelledasupplyandsaleContractwithUswithinthecooling-offperiodrelatingtotheContract,havecontinuedtotakesupplyofelectricitywithoutenteringintoafurthersupplyandsaleContractwithUs.
2.2 WemustsellandYoumustpayUsforelectricityconsumedatthePremisesfromtheCommencementDate.
2.3 (a)UnlessYouorWeendtheContractearlierunderthisclause2.3,thisContractcontinuesforaperiodof1yearfromthedayitcameintoeffect.However,if1yearpasseswithouteitherYouorUsendingtheContractunderthisclause2.3,theContractisautomaticallyrenewedforanother1yearperiod.ThisautomaticrenewaloccurseachyearuntilYouorWeendtheContractunderthisclause2.3.
(b)IfYouendthisContractbecauseYouenterintoanewContractforthesupplyofelectricitywithUs,thisContractendsontheexpiryofthecoolingoffperiod(ifapplicable)specifiedinthenewContract.
(c)IfYouendthisContractbecauseYouenterintoaContractforthesupplyofelectricitywithanotherretailer,thisContractendswhenWearedeemedtoreceivenotificationfromtheNetworkOperatorthatYourPremiseshavebeentransferredtotheotherelectricityretailerinaccordancewiththeCustomerTransferCode.
(d)IfYouaredisconnected,andWeterminatethisContract,theContractendswhenYounolongerhaveanyrighttoreconnection.
2.4 YoucanendtheContractatanytimebyadvisingUsatleast5BusinessDaysbeforethedayYouwanttheContracttoend.
2.5 WecanendtheContractbygivingYoupriornoticeifYou:
(a)becomeinsolvent(asdefinedintheCorporationsAct2001(Cth));or
(b)havealiquidatorappointed;or
(c)becomebankrupt(asdefinedintheBankruptcyAct1966(Cth));or
(d)commitabreachanyofYoursubstantialobligationsunderthisContract.
2.6 IftheContractends:
(a)WemayarrangeforafinalMeterreadingandfordisconnectiononthedaytheContractends;and
(b)WemayissueafinalbilltoYou;and
(c)WecanchargeYouafeeforthefinalMeterreading,disconnectionandfinalbill;and
(d)WecanremovetheElectricitySupplyEquipmentatanytimeandYoumustletUshavesafeandunrestrictedaccesstothePremisestoallowUstodoso;and
(e)YouwillremainliabletopayanyoutstandingpaymentstoUsandWewillhavenofurtherobligationtosupplyelectricitytoYou;and
(f)YoumustenterintoanewContractwithUsifYouwantUstosupplyYouelectricity.
3. ChargesandFees
YouarerequiredtopayUstheContractPriceandthepriceofothergoodsandservicesYouchoosetobuyfromUs.TheContractPriceissetoutintheCustomerSchedule.
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Youmustalsopayallcosts,feesandchargesWecanlawfullyrecoverfromYouundertheRelevantRegulations,aswellasanytaxes,levies,regulatedcharges,costs,feesandchargesthatWehavetopaywhenWesellandsupplyelectricityandothergoodsandservicestoYou.IfYoubreachthisContractoraprovisionoftheRelevantRegulationsYouwillberequiredtopayanycostsWeincurasaresultofthatbreach,aswellasanyFeesWechargeinrelationtothatbreach.
3.1 TheCustomerScheduleWeprovidetoYouasthefrontpagetothesetermsandconditionswillincludethefollowinginformation:
(a)Yourname;
(b)Yourcontactdetails;
(c)thesupplyaddress;
(d)someoftheElectricitySupplyEquipmentdetails;
(e)theContractPrice;
(f)thesupplydate;and
(g)theContractterm.
Ifmutuallyagreed,theCustomerSchedulemayalsobeusedtoamendthesetermsandconditions.This,however,willresultintheContractbecominganon-standardcontractforthepurposeoftheCode.
3.2 AContractPricecanincludeafixedcomponentandausagecomponentbasedontheamountofelectricityYouuse.TheusagecomponentcanbechargedatdifferentratesdependingupontheamountofelectricityYouuse.
3.3 WecanchargeYouFeesthatareinadditiontotheContractPrice.YoumustpayUsthefeesthatapplytoYou.
3.4 IfWehaveagreedafixedContractTermwithYouandaContractPriceisspecifiedintheCustomerSchedule,WecannotchangetheContractPricewithoutYourprioragreementduringtheContract,exceptasprovidedinclauses3.5,3.6,and3.7.
3.5 WemayincreasetheContractPriceorFeesbyCPIoneach1January,1April,1Julyor1OctoberduringtheContract(“AdjustmentDate”)inaccordancewiththeCPIEscalationformula.
3.6 IfatanytimeaftertheexecutionofthisContractthereoccurs:
(a)achangeinexistingLaw(otherthanaLawrelatingtoincometaxorcapitalgainstax);or
(b)anewLaw(otherthanaLawrelatingtoincometaxorcapitalgainstax);
(includingaLawintroducingacarbontaxoremissiontradingschemeorotherwiseinrespectofcarbon)whichdirectlyresultsinanincreaseordecreaseinOurcostofsupplyingelectricityunderthisContract(“ChangeinLaw”),thenWemaychangetheContractPriceorFeesbasedonthenetfinancialeffectonUsasaconsequenceoftheChangeinLaw,inallcasesbeingsufficienttoputUsintothepositionWewouldhavebeeninhaditnotbeenfortheChangeinLaw.
3.7 IfachangeintheNetworkAccessTariffsoccurs,oranewNetworkAccessTariffisimposed,WemayadjusttheContractPricetotheextentnecessarytoreflectthatproportionoftheeffectofthenewNetworkAccessTariffsorchangeinNetworkAccessTariffswhichWeestimateingoodfaithisfairlyattributabletoorpayablebyYou,takingintoaccounttheamountofelectricityWesupplytoYou.
IfYouchangetherateatwhichYouuseelectricity,WemayadjusttheContractPricetotheextentnecessarytoreflectthatproportionofanyincreaseinNetworkAccessTariffswhichWeestimateingood
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faithisfairlyattributabletoorpayabletoYou,takingintoaccounttheamountofelectricityWesupplytoYou.
3.8 WecanchargeyoufeesthatareinadditiontoContractPrice.YoumustpayUsthefeesthatapplytoYou.WecanchargeYouFeesfor:
(a)Youraccountapplication;and
(b)readingYourMeterwhenaccesswasnotpossible(seeclause11);and
(c)testingYourMeter(seeclause5.3);and
(d)sendingYouoverduenotices(seeclause6.2);and
(e)readingYourMeterwhenYoumoveoutofthePremises(seeclause12.4);and
(f)turningoffYourelectricityinsomesituations(seeclause14.3);and
(g)turningonYourelectricityinsomesituations(seeclause15);and
(h)removingorphysicallydisconnectingtheMeter(seeclause14);and
(i)replacingorphysicallyreconnectingtheMeter(seeclause12);and
(j)othernon-standardconnectioncosts;and
(k)otherFees.
Allchargesidentifiedinclauses3.2and3.3willbeitemisedoncustomers’bill.ForanexplanationofOurfeespleasevisitOurwebsiteorcallUs.
4. Notices
4.1. AnynoticeorothercommunicationgivenundertheContract:
(a)doesnothavetobeinwriting,unlesstheContractexpresslyrequiresthatthenoticeorcommunicationmustbeinwriting;
(b)subjecttoclause4.1(c),istakentobereceived:
(1)inthecaseofaverbalcommunication,atthetimeofthecommunication;and
(2)inthecaseofhanddelivery,onthedateofdelivery;and
(3)inthecaseofpost,onthesecondbusinessdayafterposting;and
(4)inthecaseoffacsimile,onthedateonwhichthesender’sfacsimilemachinerecordsthatthefacsimilewassuccessfullytransmitted;and
(5)inthecaseofe-mail,onthedateonwhichthesender’scomputerorotherdevicefromwhichthee-mailwassentrecordsthatthee-mailwassuccessfullytransmitted;and
(c)ifreceivedafter5.00pmoronadayotherthanaBusinessDay,istakentobereceivedonthenextBusinessDay.
4.2. InthisContract,whenWesayWewillpublishinformationWewill:
(a)postinformationonOurwebsite;or
(b)communicatetoYouinformationatthePremisesaccordingtoclause4.1.
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4.3. (a)Wecanuseelectroniccommunication(suchase-mailorSMS)togiveinformationtoYouwithYourconsent.
(b)Wecandecideproceduresastohowelectroniccommunicationwilloperateandwhatthingscanbecommunicatedelectronically.Formoreinformationaboutelectroniccommunication,visitOurwebsiteorcallUs.
5. Billing
5.1. WeusemeterreadingstoprepareYourbill.WebillYouontheamountofelectricityYouuse.
5.2. WewilluseOurbestendeavourstoensurethattheNetworkOperatorreadstheMeteronceeveryBillingCycleandtheNetworkOperatorreadstheMeteratYourPremisesatleastonceevery12months.
IfWebaseYourbillonanestimateofelectricityconsumption,uponYourrequest:
(a)WewilladviseYouofthebasisandthereasonsfortheestimation;and
(b)arrangeaMeterreading.
IfWehaveprovidedYouwithabillbasedonanestimateofelectricityconsumption,andsubsequentlyMeterdatabecomesavailable,WewilladjusttheamountpayabletotakeintoaccountthatMeterdatainYournextbill.
5.3. YoucanaskUstotesttheMetertoensurethatitismeasuringaccuratelyandWewillarrangefortheNetworkOperatortotesttheMeterifYoufirstpaytoUsaMetertestingfee.IfWefindthattheMeterisnotmeasuringaccurately,thenWewillrefundtheMetertestingfeetoYou.IftheMeterisnotmeasuringaccurately,WewillalsoarrangefortheNetworkOperatortoeitherrepairorreplacetheMeteratnochargetoYou.
By“accurate”,WemeantheMeterismeasuringasaccuratelyasthelawrequires.
5.4 WewillbillYouatleastonceeverythreemonthsandinaccordancewiththeBillingCyclethatWesetforOurcustomersfromtimetotime,unlessWeandYouhaveagreedotherwise.Asanindication,OurBillingCycleisnomorethanonceeveryonemonthandnolessthanonceeverythreemonths.
5.5 YourbillwillcontainthefollowinginformationrelevanttotheBillingCycle:
(a)theaccountnameandaccountnumber;and
(b)thePremisesaddressand(ifrequired)mailingaddress;and
(c)theContractPricethatWechargedYou;and
(d)theFeesWechargedYou;and
(e)theamountdueandtheduedate;and
(f)thetelephonenumberforbillingandotherpaymentenquiries;and
(g)thetelephonenumbertocontactifYouareexperiencingpaymentdifficulties(seeclause6.4forinformationaboutpaymentdifficulties);and
(h)the24-hourtelephonenumberforfaultsandemergencies;and
(i)thedatesandresultsofthepreviousandcurrentMeterreadingsorestimates;and
(j)Yourelectricityuseorestimateduse;and
(k)theMeterorpropertynumber;and
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(l)thewaysYoucanpayYourbill,includinginformationaboutpaymentmethodsandpaymentoptionsavailabletoYou(seeclause6.1forsomeofthepaymentoptions);and
(m)theamountofarrearsorcreditandthedetailsofanyadjustments;and
(n)theamountofanyotherchargeandthedetailsofanyserviceprovided;and
(o)theavailabilityofaMetertestontheconditionsdescribedinclause5.3;and
(p)interpreterservices;and
(q)theinterestrateWeappliedtoanyoutstandingamounts;and
(r)thedetailsofsecurityYouprovided(inaccordancewithclause7.2).
TheContractPriceandotherFeeswillbeseparatelyitemisedonYourbill.IfWeprovideYouwithadditionalgoodsandservicesduringtheBillingCycle,Wewillalsoincludeadescriptionofthosegoodsorservices.
6. Payment
6.1 Youmustpaythetotalamountpayableforeachbillbytheduedatespecifiedinthatbill.Theduedatewillbeatleast12BusinessDaysfromthedateofthebill.
YoucanpayYourbillusingarangeofpaymentoptions,includingpaymentinpersonandbymail.
YoucanfindoutthefullrangeofpaymentoptionsthatYoucanchoosefrombyreferringtoYourbill,byvisitingOurwebsiteorbycallingUs.IfYouareunabletouseoneoftheseoptionsbecauseYouaregoingtobeabsentforalongperiod(forexampleduetoillnessorextendedholiday)YoucanarrangewithUstoredirectYourbillortomakepaymentsinadvance.
6.2 IfYoudonotpaythetotalamountpayableforanybillbytheduedate,thenWecan:
(a)sendaDisconnectionWarningtoYou;and
(b)chargeYouafeeforeachoverdueaccountnoticeWesendtoYou(butonlywhenwearelegallyentitledtochargeafee);and
(c)chargeYouinterestontheamountYouhavenotpaid;and
(d)disconnectYourelectricitysupply;and
(e)shortenYourBillingCycle.
Theinterestratechargedonoutstandingamountswillbe12.75percentperannum(calculateddaily).Wemaychangethisrate.IfWedochangethisrate,Wewillpublishthechanges(seeclause4.2forhowWepublishthings).
IfYoudonotpaythetotalamountpayableforanybillafterWesendaDisconnectionWarningtoYou,thenWecanreferYourdebttoadebtcollectionagencyforcollectionandifWedoso,YoumustpayanycoststhatWeincurinconnectionwiththerecoveryoftheunpaidbill(includingtheagencyFeesandlegalFees).
IfYoupayabillandthepaymentisdishonouredorreversedand,asaresult,WeincurcostsorhavetopayFeestoanyotherperson,YoumustreimburseUsforthosecostsandFees.
6.3 UnlessYoudirectUsotherwise:
(a)WewillapplyYourpaymenttotheamountdueforYourelectricityusebeforeapplyingittootheritems;and
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(b)ifWealsosupplygastoYou,thenWewillapplyYourpaymenttotheamountdueforYourgasuseandelectricityuseinequalproportionsbeforeapplyingittootheritems.
6.4 IfYouarehavingtroublepayingYourbills,pleaseadviseUs.
Asanindication,WewillofferthefollowingoptionstoYou:
(a)instalmentplanoptions,suchasaPaymentPlan;or
(b)redirectionofabilltoathirdperson;or
(c)informationabout,andreferralto,governmentassistanceprograms;or
(d)informationaboutindependentfinancialcounsellingservices.
WewillassessYourrequestwithin3businessdaysofYourrequestandWewillofferYouassistanceinaccordancewithOurPaymentDifficultiesandFinancialHardshipPolicy.
Formoreinformationaboutgovernmentassistanceprogramsandindependentfinancialcounsellingservices,visitOurwebsiteorcallUs.
6.5 IfYouaskUs,andatthetimeoftherequestYouareOurcustomer,WewillgiveYouacopyofYourbillingdataheldbyUsforthePremises.WewilluseOurreasonableendeavourstoprovideitwithin10businessdaysofYourrequest.
UnlessWearerequiredbylawtoprovidethebillingdatafreeofcharge,WecanaskYoutopayareasonablefeebeforeWeprovidethedatatoYou.Forexample,WemustprovideYouwithhistoricalbillingdatafreeofcharge:
(a)fortheperiod2yearsbeforearequest;and
(b)iftherequestisinrelationtoacomplaintmadebyYoutotheElectricityIndustryOmbudsman.
IfYouwantbillingdataforaperiodbeforethedateWestartedtosupplyYouelectricity,YouwillneedtoaskYourformerelectricityretailerforthebillingdata.
7 CreditworthinessandRefundableAdvances
7.1 YouauthoriseUstoconductacreditcheckassessmentonYou.
7.2 WecanrequireYoutoprovideUswithasecurityfromtimetotime.Usually,securitywouldbeintheformofacashdepositorabankguarantee.
TheamountofYoursecuritywillbenomorethan1.5timesYouraveragebillifYoupayquarterlyor2timesYouraveragebillifYoupaymonthly.TodetermineYouraveragebill,WecanuseYourbillinghistorytakenoverthe3precedingbillingcyclesortheconsumptionhistoryofsimilarcustomersorbusinesstypes.
IfYouprovideasecurityunderthisclause,then:
(a)WewillkeepthesecurityinatrustaccountandidentifyitseparatelyinOuraccountingrecords;and
(b)interestwillaccruedailyatthebankbillrate(asdefinedintheRelevantRegulations)andiscapitalisedevery90daysunlesspaid.
7.3 WewillonlyuseYoursecurity,togetherwithanyaccruedinterest,tooffsetanyamountYouoweUsif:
(a)YourfailuretopayabillresultedinthedisconnectionofsupplyatthePremises;or
(b)Youdefaultonafinalbill;or
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(c)YoudefaultonYourbillandYouandUsagreethatWecanusethesecuritytoavoiddisconnection;or
(d)YouhavesorequestedbecauseYouareleavingthePremisesoraskedUstodisconnectsupplyatthePremises;or
(e)Youtransfertoanotherretailer.
7.4 IfWeuseYoursecurityunderclause7.3above,thenwithin10BusinessDaysWewillprovideYouwithanaccountandpayYouanybalancetogetherwithanyinterest.
8. GST
8.1 Inthisclause:
(a)AnexpressionorwordusedinthisclausewhichhasaparticularmeaningintheGSTLaw,orinanyapplicablelegislativedeterminations,hasthesamemeaning,unlessthecontextotherwiserequires;and
(b)AreferencetoGSTpayablebyapartyincludesanycorrespondingGSTpayablebytherepresentativememberofanyGSTgroupofwhichthatpartyisamember,andareferencetoaninputtaxcreditentitlementofapartyincludesanycorrespondinginputtaxcreditentitlementoftherepresentativememberofanyGSTgroupofwhichthatpartyisamember.
8.2 UnlessGSTisexpresslyincluded,anyamountpayableunderthisContractforanysupplymadeunderorinconnectionwiththisContractdoesnotincludeGST.
8.3 TotheextentthatanysupplymadeunderorinconnectionwiththisContractisataxablesupply,theGSTexclusiveconsiderationotherwisepayableorprovidedforthattaxablesupplyisincreasedbyanamountequaltothatconsiderationmultipliedbytherateatwhichGSTisimposedinrespectofthetaxablesupply,andsubjecttoreceiptofaneffectivetaxinvoice,ispayableatthesametime.
8.4 Ifforanyreason(including,withoutlimitation,theoccurrenceofanadjustmentevent)theamountofGSTpaidonataxablesupply(takingintoaccountanydecreasingorincreasingadjustmentsinrelationtothetaxablesupply)variesfromtheGSTpaidbyYou:
(a)WemustprovidearefundorcredittoYou,orYoumustpayafurtheramounttoUs,asappropriate,atthesametimeastheGSTexclusivecomponentoftheadjustmentisrefundedorpaid;
(b)therefund,creditorfurtheramount(asthecasemaybe)willbecalculatedbyUsinaccordancewiththeGSTLaw;and
(c)WemustnotifyYouoftherefund,creditorfurtheramountwithin14daysafterbecomingawareofthevariationtotheamountofGSTpayable.Ifthereisanadjustmenteventinrelationtothesupply,OurrequirementtonotifyYouwillbesatisfiedbyUsissuingtoYouanadjustmentnotewithin14daysafterbecomingawareoftheoccurrenceoftheadjustmentevent.
8.5 Eachpartyagreestodoallthings,includingprovidingtaxinvoicesandotherdocumentation,thatmaybenecessaryordesirabletoenableorassisttheotherpartytoclaimanyinputtaxcredit,adjustmentorrefundinrelationtoanyamountofGSTpaidorpayableinrespectofanysupplymadeunderorinconnectionwiththisContract.
8.6 IfapaymenttoapartyunderthisContractisapaymentbywayofreimbursementorindemnityandiscalculatedbyreferencetotheGSTinclusiveamountofaloss,costorexpenseincurredbythatparty,thenthepaymentistobereducedbytheamountofanyinputtaxcredittowhichthatpartyisentitledinrespectofthatloss,costorexpensebeforeanyadjustmentismadeforGSTpursuanttoclause8.3.
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9. ReviewofBill
9.1 WewillreviewabillatYourrequest,providedthatYouagreetopayanyfuturebillsand:
(a)theportionofthebillunderreviewthatYouandWeagreeisnotindispute;or
(b)anamountequaltotheaverageamountofYourbillsfortheprevious12months.
Ifthebillisfoundtobeincorrect,Wewilldealwiththeresultingoverchargeorunderchargeinaccordancewiththesetermsandconditions.Ifthebillisfoundtobecorrect,YoumayrequesttohaveYourMetertestedtoestablishwhetheritismeasuringaccurately.IftheMeterisfoundtocomplywiththeMeteringstandardssetintheMeteringCode,YoumustpayUsallcostsassociatedwiththetestandpaytheamountofthebill.
9.2 WemayrecoverfromYouanyamountYouhavebeenundercharged.WhereYouhavebeenunderchargedasaresultofOurerror,includingaMeteringerror,Wewillonlyrecovertheamountunderchargedinthelast12monthspriortotheMeterreadingdateonthelastbillsenttoYou(the“UnderchargedAmount”)andwillnotchargeYouinterestontheUnderchargedAmount.WewillshowtheUnderchargedAmountasaseparateitemonYourbill,togetherwithanexplanationoftheamountthatwasundercharged.
WemayofferYoutheopportunitytopaytheUnderchargedAmountininstalments.WhereWehaveunderchargedYouasaresultoffraudbyYou,WemaytakeactionagainstYou.Thismayinclude:
(a)disconnectingsupplytoYourPremisesincertaincircumstances;
(b)estimatingtheelectricityusageatthePremisesforwhichYouhavenotpaidUs;and
(c)takingdebtrecoveryactionagainstYoufortheunpaidamountaswellasanydisconnectioncostsandOurreasonablelegalcosts.
IfYouhavebeenoverchargedWewill:
(a)notifyYouofthisoverchargingwithin10BusinessDaysafterWebecomeawareoftheovercharging;
(b)provideYouwitharefundfortheoverchargedamount(“CorrectingRefund”);
(c)refundanychargetoYoufortestingthemeterwheretheMeterisfoundtobedefective;and
(d)notpayYouinterestontheCorrectingRefund.
WhereWearerequiredtopayYouaCorrectingRefundundertheContract,YoucanchoosewhetherWemaketheCorrectingRefundas:
(a)acredittoYouraccount;
(b)apaymentdirectlytoYou;or
(c)apaymenttoathirdparty(ifYouhavegivenUswritteninstructionstothiseffect).
IfYouinstructUstocredittheoverpaymenttoYouraccountorrepayittoYou,WewillcreditorrepaytheoverpaymentinaccordancewithYourinstructionswithin12BusinessDaysofreceivingtheinstructions.IfWedonotreceiveanyinstructionsfromYouwithin20BusinessDaysofUsadvisingYouoftheoverpayment,WewilluseOurreasonableendeavourstocredittheamountoverchargedtoYouraccount.
10. Metering
10.1 WeortheNetworkOperatorwillprovide,installandmaintainElectricitySupplyEquipment,includingthemeterandnecessaryancillaryequipmentatthePremises,afterdueconsiderationofYourwishes.
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TheElectricitySupplyEquipmentremainsthepropertyoftheNetworkOperatoratalltimesandtheNetworkOperatorisresponsibleforinstallingandmaintainingtheElectricitySupplyEquipment.
YoumustnotdoanythingthatwilldamageorinterferewiththeElectricitySupplyEquipmentoruseelectricityinawaythatinterfereswiththatequipment.
“ElectricitySupplyEquipment”meanstheMeterandanyelectricalfacilitiesorotherequipmentusedtotransmitormeasureelectricityfortransfertoYou,beforethepointwhereelectricityistransferredfromtheMeter.
10.2 YouareresponsibleforkeepingYourEquipmentingoodworkingorderandconditionandtakingreasonableprecautionstoprotectYourEquipmentagainstsurgesorinterruptionintheelectricitysuppliedtoYou.Youmustnotletanyoneotherthantheholderofanelectricalworker'slicensegrantedundertheElectricity(Licensing)Regulations1991(WA)workonYourEquipment.“YourEquipment”isallequipmentlocatedafter(downstreamof)thepointthatelectricityleavestheMeteratthepremiseswhichisusedtotakesupplyoforconsumeelectricityexceptanyElectricitySupplyEquipment.
10.3 Youmustnot:
(a)tamperwith,bypass,circumventorotherwiseinterferewiththeElectricitySupplyEquipment;or
(b)doanythingthatwillpreventUsfromaccessingtheElectricitySupplyEquipment;or
(c)useelectricityinawaythatinterfereswiththesupplyofelectricitytoanyoneelseorcauseslosstoanyoneelse;or
(d)unlessYouhaveOurpermission,turntheMeteroniftheMeterhasbeenturnedoffbyUsorbytheNetworkOperator;or
(e)allowanyoneelsetodothethingsdescribedinthisclause10.3.
11. Access
(a)YoumustletUsorpersonsnominatedbyUs(includingtheNetworkOperator)havesafeandunrestrictedaccesstothePremiseswhenWeneedit:
(1)toreadtheMeter;or
(2)toinspectorworkontheElectricitySupplyEquipment;or
(3)toinspecttheelectricityinstallation;
(4)todisconnectorreconnectYourelectricitysupply;or
(5)toinspectorworkonYourEquipment;or
(6)foranyotherreasonrelatingtothesupplyofelectricitytothePremises.
(b)WewillgiveYou24hours’noticebeforeWeortheNetworkOperatorentersthePremisesforthepurposesallowedinthisContract,except:
(1)forroutineMeterreadingorMeterreplacement;or
(2)inanemergency;or
(3)ifWesuspectthatelectricityisbeingusedillegallyatthePremises.
(c)IfWeortheNetworkOperatorentersthePremisesforthepurposesofplannedworkthenWewillgiveYouatleast4BusinessDays’notice.
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(d)AnyrepresentativeoftheNetworkOperatororUswhoentersthePremiseswillwear,inavisiblemannerinaccordancewithOurortheNetworkOperator’srequirements,officialidentificationorwillcarrysuchidentificationandshowittoYouifYouareatthePremises.
12. ElectricitySupplyatYourpremises
12.1 IfYoumoveintothePremises,thenbeforeWesupplyYouelectricityatthePremises,WecanrequireYouto:
(a)applytoUsforelectricitysupply(byphone,bye-mail,inpersonorinwriting)andprovideUswithidentificationWeconsideracceptable;and
(b)provideUswithassurancethatWewillbeabletoaccesstheMeter(andotherElectricitySupplyEquipment)accordingtoclause11;and
(c)provideUswithcontactdetailsforbillingpurposes;and
(d)provideUswithcontactdetailsofthepropertyowneroragentifthePremisesisarentalproperty;and
(e)inthecaseofanewelectricityconnection,provideUswithinformationaboutYourestimatedelectricityusage;and
(f)agreetopayUsallrelevantchargesandfeesaccordingtothisContract;and
(g)provideUswithasecurityinaccordancewithclause7.2;and
(h)payUsanyoutstandingdebtYouoweUsforthesupplyofelectricityatanotherPremises(butnotdebtsthataresubjecttoadisputeorrepaymentarrangements).
12.2 WewillsellYouelectricityfromthedaythatYourelectricitysupplyisturnedonatthePremises.WewilluseOurbestendeavourstomakesupplyavailabletoYouatthePremisesbythedateWeagreedtosellYouelectricityor,ifnodatewasagreed,within20BusinessDaysfromthedateofYourapplication.
IfYoumoveintothePremisesanditdoesnotalreadyhaveanexistingelectricityconnection,thenbeforeWesupplyYouelectricityatthePremiseseachofthefollowingconditionsmustbesatisfied:
(a)Youdothethingslistedinclause12.1;and
(b)theElectricitySupplyEquipment(anditsinstallation)complieswiththeregulatoryrequirements;and
(c)ifWeaskYou,YouhavegivenUsnoticesofinstallationfromaelectricityinstaller;and
(d)thereisanadequatesupplyavailableattheboundaryofthePremises.
12.3 IfatthetimeofenteringintotheContract,YouaresuppliedelectricityatthePremisesbyanelectricityretailerotherthanUs,WewillbegintosupplyYouwithelectricityundertheContractonthedateYouaretransferredfromtheotherelectricityretailertoUsbytheNetworkOperatorinaccordancewiththeCustomerTransferCode.
BeforeWesupplyelectricitytoYouatthePremises,eachofthefollowingconditionsmustbesatisfied:
(a)Youdothethingslistedinclause12.1;and
(b)theElectricitySupplyEquipment(anditsinstallation)complieswiththeregulatoryrequirements;and
(c)thereisanadequatesupplyavailableattheboundaryofthePremises;and
(d)theMeteratthePremisesisavailabletouse.
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12.4 (a)IfYoumoveoutofthePremisesandnolongerwishtoobtainelectricitysupplyatthePremises,YoumustadviseUs:
(1)atleast3BusinessDaysbeforeYoumoveout;and
(2)ofanaddresswherethefinalbillcanbesent.
(b)IfYouadviseUsasdescribedinclause12.4(a),andYoumoveoutofthePremisesatthetimespecifiedinYournotice,thenWewillmakeafinalMeterreadingonthedaythatYoumoveoutofthePremisesandissueafinalbilltoYou.Inthatcase,YouareonlyrequiredtopayforelectricityuseduptothedayYoumoveoutofthePremises.
(c)IfYouadviseUsasdescribedinclause12.4(a),andYoumoveoutofthePremisesbeforethetimespecifiedinYournoticethenYoumustpayforelectricityuptothetimespecifiedinYournoticeunlessYouhavedemonstratedtoUsthatYouwereevictedfromthePremisesorwereotherwiserequiredtovacatethePremises.
(d)IfYoudonotadviseUsasdescribedinclause12.4(a),thensubjecttoanyapplicablelaws,WemayrequireYoutopayforelectricityusedatthePremisesforuptoamaximumof5daysafterWediscoverthatYouhavemovedoutofthePremises.However,WewillnotrequireYoutopayforelectricityusedatthePremisesfromthetimethatanewcustomerhasanobligationtopayforelectricitysupplyatthePremisesunderanewContract.
(e)IfYourfinalbillisincreditafterYouhavepaidUsallamountspayableunderclause12.4,thenYoucanchoosetohaveUscreditYournewaccountwiththisamountorrepaytheamounttoYou.
12.5 Youagreeto:
(a)co-operatewiththeNetworkOperatorinrelationtoconnectingYourPremisestotheElectricityNetwork;and
(b)allowUstogivetheNetworkOperatorYourdetails.
AlthoughWeareseparatecompanies,WemayasktheNetworkOperatortodothingsforUs(suchasturnonYourelectricitysupplyorreadYourMeter).WheretheContractsaysWewilldothingsthatrelatetothedisconnectionorreconnectionofsupplyandtheElectricitySupplyEquipment,WemayasktheNetworkOperatortodothosethingsforUs.
13. Disputes
13.1 IfYouwishtoraiseacomplaintconcerningOurperformanceorYourelectricitysupply,WeencourageYoutocontactUstodiscusstheissue.WewillmanageanycomplaintaccordingtotheAustralianStandardonComplaintsHandlingASOISO10002-2006andOurCustomerComplaintsPolicy.
13.2 IfYouareunhappywithOurresponse,YoumaymakeacomplainttoahigherlevelwithinOurmanagementstructure.IfYouarestillunhappywithOurresponse,thenYoumayreferthecomplainttotheElectricityIndustryOmbudsman(YoushouldgiveUstheopportunitytorespondtoYourcomplaintbeforeYoureferittotheElectricityIndustryOmbudsman).FormoreinformationaboutOurcomplaintshandlingprocessandtheElectricityIndustryOmbudsman,visitOurwebsiteorcallUs.
14. Disconnection
14.1 WecaninterruptordisconnectYourelectricitysupply,atanytimewithoutnoticetoYouinanEmergency,ifWearepermittedorrequiredbylaworiftheNetworkOperatorrequiresUstodoso.Inthiscase,You
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cangetinformationonthenatureoftheEmergencyandanestimateofwhenelectricitysupplyislikelytoberestoredbycontactingtheNetworkOperator's24-houremergencyline.
WewilltrytoarrangefortheNetworkOperatortoturnYourelectricityonagainassoonaspossible.
NothingintheContractlimitsOur,ortheNetworkOperator's,statutorypowersinrelationtoemergenciesandsafety.
14.2 WecaninterruptordisconnectYourelectricitysupplyiftheNetworkOperatorneedstocarryoutplannedworkontheElectricityNetwork.Ifthisoccurs,WewillprovideYouwithnoticeofanyplannedworkasrequiredbyanyRelevantRegulations.
14.3 Inadditiontothereasonsinclauses14.1and14.2,WecanarrangetheNetworkOperatortodisconnectYourelectricitysupply,actinginaccordancewithclause14.4andapplicablelaws(seeclause16forinformationabouttheNetworkOperator),if:
(a)Youfailtopayabill(eitherforthePremisesorapreviousPremises)infullbytheduedateshownonthebill(seeclause5forinformationaboutbilling);or
(b)YoudonotagreetoaPaymentPlanorotherpaymentoption;or
(c)YoudonotperformYourobligationsunderaPaymentPlanorotherpaymentoption;or
(d)YoudonotgiveUsortheNetworkOperatorsafeandunrestrictedaccesstothePremisesortheMeter(seeclause10forinformationaccessingthepremises);or
(e)YoucommitafraudrelatingtoOursupplyofelectricitytoYouatthePremisesoranyotherPremises;or
(f)YougetelectricitysuppliedtothePremisesillegallyorinbreachofaRelevantRegulationorcode;or
(g)whereWerequireYoutoprovideUssecurity,YoufailtoprovideittoUs(seeclause7.2forinformationaboutsecurity);or
(h)YoufailtokeepYourEquipmentingoodworkingorderorcondition(seeclause10forinformationaboutYourEquipment);or
(i)YougetelectricitysuppliedtothePremisesinbreachofthisContract.
WecanchargeYouafeefordisconnectingYourelectricitysupplyinthesecircumstances.
14.4 IfWewishtodisconnectYourelectricitysupplybecauseYoufailtopayabill,thenWewill:
(a)giveYouaReminderNoticenotlessthan13BusinessDaysfromthedatethatWeissuedYouthebilladvisingYouthatpaymentisoverdueandrequiringpaymentbyaspecifieddate(whichwillbenotlessthan18BusinessDaysafterthedatethatWeissuedYouthebill);and
(b)ifYoustillhavenotpaidUsbythetimeindicatedintheReminderNotice,thengiveYouaDisconnectionWarningadvisingYouthatWewilldisconnectYouonadaythatisatleast5BusinessDaysafterWegiveYoutheDisconnectionWarning;and
(c)notdisconnectYouuntilatleast1BusinessDayafterthedatethatWesayWewilldisconnectYourelectricitysupplyintheDisconnectionWarning;
(d)adviseYouoftheexistenceandoperationofOurCustomerComplaintsPolicy,includingtheexistenceandoperationoftheElectricityIndustryOmbudsmanandspecifyingtheFreecalltelephonenumberoftheElectricityIndustryOmbudsman.
WewillnotdisconnectYouunless:
(a)YouhavenotacceptedOurofferofaPaymentPlan(ifany)withinthespecifiedperiod;or
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(b)YouhaveacceptedOurofferofaPaymentPlan,butnothavetakenreasonableactiontowardssettlingthedebtwithinthespecifiedtime.
FormoreinformationaboutYouroptionsifYouhavepaymentdifficulties,refertoYourbill,visitOurwebsiteorcallUs.
14.5 IfWewishtodisconnectYourelectricitysupplybecauseYoufailtogiveUsortheNetworkOperatoraccesstothePremises,Wewill:
(a)onlydisconnectYouifYouhavedeniedaccessforthepurposesofreadingtheMeterforthepurposesofissuing3consecutivebills;and
(b)giveYouanoticerequestingaccesstotheMeteratthePremiseseachtimeaccesswasdenied;and
(c)useOurbestendeavourstocontactYou;and
(d)giveYouanopportunitytoofferreasonablealternativeaccessarrangements;and
(e)sendtoYouaDisconnectionWarningadvisingYouthatWewilldisconnectYourelectricitysupplyonadaythatisatleast5businessdaysafterYouaredeemedtoreceivetheDisconnectionWarning.
14.6 IfWewishtodisconnectYourelectricitysupplyunder14.3(g)becauseYoufailtoprovideanyrequiredsecuritytoUs,WewillonlydisconnectYourelectricitysupplyafterWesendtoYouaDisconnectionWarningadvisingYouthatWewilldisconnectYourelectricitysupplyonadaythatisatleast5businessdaysafterYouaredeemedtoreceivetheDisconnectionWarning.
14.7 WemustnotdisconnectYourelectricitysupplyif:
(a)YougiveUsastatementfromaMedicalPractitionerstatingthatYourelectricitysupplyisnecessarytoprotectthelifeorhealthofapersonwholivesatthePremisesandYouhaveenteredintoarrangementsacceptabletoUsinrelationtopayment;or
(b)Youhaveappliedforagovernmentconcessionorgrantandtheapplicationhasnotbeendetermined;or
(c)YouhavemadeacomplainttotheElectricityIndustryOmbudsmanaboutamatterdirectlyrelatingtothereasonfortheproposeddisconnectionandthecomplaintremainsunresolved;or
(d)YouhaveagreedtoaPaymentPlanorotherpaymentoption;or
(e)YoucannotpayYourbillbecauseofalackofincomeorothermeansandWehavenotdonethethingsWemustdoinclause14.4;or
(f)YouhavenotpaidYourbill,buttheoutstandingamountislessthananaveragebillovertheprevious12months,andYouhaveagreedtorepaytheoutstandingamount;or
(g)YouhaveanamountoutstandingonYourbillthatdoesnotrelatetothesupplyofelectricitybutrelatestosomeothergoodorservice;or
(h)disconnectionwouldoccurafter12:00noononaFriday,after3.00pmonanyotherWeekday,onaWeekendoronaPublicHolidayortheBusinessDaybeforeaPublicHoliday,exceptinthecaseofinterruptionsordisconnectionsforplannedwork(seeclause14.2forinformationaboutplannedwork);or
14.8 IftheNetworkOperatordisconnectsYourelectricitysupplyatOurrequestunderthisclause14,then:
(a)WecanorYoucanarrangefortheNetworkOperatortoremoveorphysicallydisconnectthemeteratthesametimethatthesupplyofelectricitytoYouisdisconnected,oratalatertime;and
(b)WecanchargeYouafeeforremovingorphysicallydisconnectingthemeterandreplacingorphysicallyreconnectingtheMeterexceptifouractionsweredueto:
PerthEnergyStandardFormElectricityContractPESFEC08/16|Page15
(i)anEmergencynotcausedbyYou;or
(ii)plannedwork;and
(c)Youmustnotreconnecttheelectricitysupply.
14.9 IfWethinkYouhaveused,orareobtainingelectricityillegally,thenWecanadvisetheDirectorofEnergySafety,theNetworkOperatorandthePolice(asappropriate)andgivethemanyinformationthatWehaveinrelationtoYourelectricityuse.
14.10 WecanchargeYouafeefordisconnectingYourelectricitysupplyexceptifthedisconnectionwasdueto:
(a)anEmergencynotcausedbyYou;or
(b)plannedwork.
15. Reconnection
IfYourelectricitysupplyisdisconnectedunderclause14,thenWewillarrangefortheNetworkOperatortoreconnectYourelectricitysupplywhenYouaskUstoreconnectYourelectricitysupplyandWearereasonablysatisfiedthatthecircumstancesgivingrisetothedisconnectionnolongerexist.
WecanchargeYouafeeforreconnectingYourelectricitysupplyexceptifthedisconnectionwasdueto:
(a)anEmergency;or
(b)plannedwork.
16. OurresponsibilityforElectricitySupply
InordertosellelectricitytoYou,WeasktheNetworkOperatortodelivertheelectricitythroughtheElectricityNetwork.
TheElectricityNetworkisoperatedbytheNetworkOperatorandWecannotcontrolthewayinwhichtheNetworkOperatoroperatestheElectricityNetwork.Forexample,WecannotcontrolthequalityorcontinuityofelectricitybeingsuppliedtoYouthroughtheElectricityNetwork.
However,ifYouareaConsumer,thencertainconsumerguaranteestodowithOursupplyofelectricitytoYouwillariseundertheAustralianConsumerLawinSchedule2totheCompetitionandConsumerAct2010(Cth)andtheFairTradingAct2010(WA).Thesetermscannotbeexcludedormodifiedbyanyprovisionofthiscontract.
ExceptwhereYouareaConsumerandaconsumerguaranteerequiresUstodoso:
(a)WedonotguaranteethattheelectricitysuppliedtoYouwillbeofanyparticularqualityorthatYouwillobtainacontinuoussupplyofelectricitywithoutinterruptions;and
(b)WewillnotbeliabletoYoufor:
(1)anylossordamageassociatedwithanysurgeintheelectricitysupplyorUsfailingtosupplyelectricitymeetinganyparticularquality;or
(2)businessinterruptionloss;or
(3)lostprofits;or
(4)lossofanopportunity;or
(5)Yourliabilitytootherpeopleundercontractsorotherwise,
PerthEnergyStandardFormElectricityContractPESFEC08/16|Page16
whetherarisingfromorinconnectionwithOurbreachofContract,Ourbreachofstatutoryduty,Ournegligenceorotherwise.
Asanelectricityretailer,WearenotresponsibleformattersrelatingtotheoperationoftheElectricityNetwork.However,toassistYouwhenYouraiseaconcernwithUsaboutYourelectricitysupply,Wecan:
(a)supplyYouwithacopyofthedistributionstandardsifYoupayUsafee;and
(b)respondtoarequestaboutchangesinthequalityofYourelectricitysupplythatexceedthedistributionstandards;and
(c)adviseYouaboutthingsYoucandotoavoidinterferingwithElectricityNetworkequipmentoranotherperson’selectricitysupply;and
(d)forwardYourconcernstotheNetworkOperator.
FormoreinformationaboutOurliabilitytoYouunderthisContract,visitOurwebsiteorcallUs.
17. Liability
17.1 NotwithstandinganyotherprovisionofthisContract,nothinginthisContractistobereadasexcluding,restrictingormodifyingtheapplicationofanylegislationwhichbylawcannotbeexcluded,restrictedormodified.
17.2 ExceptasexpresslysetoutinthisContract,anyrepresentation,warranty,conditionorundertakingwhichwouldbeimpliedinthisContractbylaw,isexcludedtothemaximumextentpermittedbylaw.
17.3 Ourliability,ifany,underthisContractislimitedtothemaximumextentpermittedbysection64AoftheAustralianConsumerLawinSchedule2totheCompetitionandConsumerAct2010(Cth).Thatis,inrelationtothesupplyofgoodsorservicesnotofakindordinarilyacquiredforpersonal,domesticorhouseholduseorconsumption,OurliabilityforbreachofthisContractislimitedto(atOuroption):
(a)inthecaseofgoodsbeingelectricity:
(1)thereplacementoftheelectricityorthesupplyofequivalentelectricity;or
(2)thepaymentofthecostofreplacingtheelectricityorofacquiringequivalentelectricity;or
(b)inthecaseofservices:
(1)thesupplyoftheserviceagain;or
(2)thepaymentofthecostofhavingtheservicessuppliedagain.
17.4 BusinessCustomersmusttakereasonableprecautionstominimisetheriskoflossordamagetoanyequipment,PremisesorbusinessoftheBusinessCustomer,whichmayresultfrompoorquality,orreliabilityofelectricitysupply.
18. PrivacyandPersonalInformation
UnlessWearepermittedtodootherwiseunderthisContract,WewillkeepYourinformationconfidentialinaccordancewiththeproceduresandstepssetoutinOurPrivacyPolicy.InparticularWewillkeepYourinformationconfidentialunless(inaccordancewiththeCode):
(a)WehaveYourpriorwrittenconsent;or
(b)thelaw(includinganyregulatory,accounting,governmental,Ministerialorstockexchangerequirement)requiresorpermitsUstodoso;or
PerthEnergyStandardFormElectricityContractPESFEC08/16|Page17
(c)WeneedtousetheinformationforOurregulatoryreportingorcompliance,orinanylegalorregulatoryproceedings;or
(d)theinformationisalreadyinthepublicdomain;or
(e)WebelieveYouhaveusedelectricityillegallyand,asaresult,WeproviderelevantinformationtotheEconomicRegulationAuthorityortheDirectorofEnergySafety;or
(f)Weusetheinformationforbusinesspurposes.
(g)YouhavenotpaidYourelectricitybill,andWediscloseinformationtoacreditreportingagency,butWewillnotprovideinformationaboutadefaulttoacreditreportingagencyif:
(i)Youhavemadeacomplaintingoodfaithaboutthedefaultandthecomplainthasnotbeenresolved;or
(ii)YouhaverequestedUstoreviewYourelectricitybillandthereviewisnotyetcompleted.
FormoreinformationaboutOurPrivacyPolicy,visitOurwebsiteorcallUs.
19. Information
19.1 WewillprovideormakethefollowingavailabletoYou:
(a)acopyofthetermsandconditionsofthisContract;and
(b)acopyoftheRelevantRegulationsandacopyofanycode;and
(c)acopyofthedistributionstandards;and
(d)informationaboutOurpolicies,OurcustomerservicecharterandOurcomplaintshandlingprocess;and
(e)informationabouttheContractPriceandotherFeesYoumustpay;and
(f)informationaboutenergyefficiency;and
(g)contactdetailsforobtaininginformationaboutgovernmentassistanceprogramsorfinancialcounsellingservicesreferredtoinclause6.4ofthisContract;and
(h)Yourbillingdataaccordingtoclause6.5;and
(i)anyotherinformationWesaidWewouldgiveYouinthisContract.
UnlessWearelegallyrequiredtoprovidetheinformationfreeofcharge,WewillchargeYouareasonablefee.
19.2 YoumustadviseUsassoonaspossibleif:
(a)thereisachangeinYourcontactdetailsortheaddresstowhichYourbillsaretobesent;or
(b)thepersonresponsibleforpayingYourbillschanges;or
(c)YouchangesomethingatthePremiseswhichmakesOuraccesstotheMetermoredifficult;or
(d)YoubecomeawareofaproblemwiththeElectricitySupplyEquipmentwhichisat,orreasonablycloseto,thePremises;or
(e)YouchangethewayYouuseelectricity(suchasifYounolongeruseYourelectricitysupplyforaresidentialpurpose);or
(f)YouareplanningachangetoYourEquipmentthatmayaffectthequalityorsafetyofelectricitysupplytoYouoranyoneelse.
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20. Assignment
20.1 YoumaynotassignthisContractwithoutOurpriorwrittenconsent.
20.2 Wemayassign,orotherwisedisposeofthewholeoranypartofOurinterestinthisContracttoapersonwhoacquiresallorasubstantialportionoftheassetsofOurbusinessofretailingenergywithoutYourpriorconsent.
21. Variation
21.1 WecanchangethetermsandconditionsoftheContractfromtimetotimewithoutYourconsentsubjecttothosechangesbeingapprovedbytheEconomicRegulationAuthority,inwhichcaseYourContractwillbedeemedtobeamendedtoreflectthosechanges.AnychangestothetermsandconditionswillbepublishedasrequiredbytheEconomicRegulationAuthority.
21.2 IfYoudonotagreewithanamendmentapprovedbytheEconomicRegulationAuthority,thenYoucanendthisContractbydoingthethingsdescribedinclause2.
22. ForceMajeure
22.1 TheobligationsofthepartiesunderthisContractshallbesuspended(excepttheobligationtopayanymoneyowing),totheextenttowhichtheyareaffected,ifthatfailureordelayisduetoanycauseorconditionbeyondthereasonablecontrolofthatparty(ForceMajeureEvent)foraslongastheForceMajeureEventcontinues.
22.2 ThepartyaffectedbyaForceMajeureEventmustgivetheotherpromptnoticeofthatfactincludingfullparticularsoftheForceMajeureEvent,anestimateofitslikelyduration,theobligationsaffectedbyitandtheextentofitseffectonthoseobligationsandthestepstakentoremove,overcomeorminimiseitseffects.
22.3 IftheeffectsofaForceMajeureEventarewidespread,WewillbedeemedtohavegivenYoupromptnoticeinaccordancewithclause22.2ifWemakethenecessaryinformationavailablebywayofa24hourtelephoneservicewithin30minutesofbeingadvisedoftheForceMajeureEventorotherwiseassoonaspracticable.
22.4 ThepartyaffectedbyaForceMajeureEventmustuseitsbestendeavourstoremove,overcomeorminimisetheeffectsoftheForceMajeureEventasquicklyaspossibleexceptthatthisdoesnotrequirethepartytosettleanyindustrialdispute.
23. General
23.1 NothingintheContractlimitsorexcludestherights,powersandremediesthatWehaveatlaworinequity.
TheContractalsodoesnotinanywaylimitOurobligationtocomplywiththelawfuldirectionsoftheMinisterforEnergyortheCoordinatorofEnergyortheDirectorofEnergySafetyinrelationtoemergenciesandsafetyorotherwise.
23.2 TheContractandallapplicablewrittenlaws,representtheentireagreementbetweenYouandUsrelatingtothematterscoveredbythisContract.
23.3 Clauses3,4,6,7.3,7.4,9.2,11,12,18and23.6willsurviveterminationofthisContract.
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23.4 IfanytermorclauseofthisContractisorbecomesinvalidorisunenforceable,thentheothertermswillremainvalidandwillbeunaffectedforthedurationofthisContract.
23.5 IfWedonotexerciseOurrightsunderthisContractitwillnotconstituteawaiverofthoserights.
23.6 IfYouhaveconsumedelectricityfraudulentlyornotinaccordancewithapplicableLaw,WemayrecoverfromYouanyamountwhichWereasonablyestimateconstitutestheamountbywhichWehavenotchargedorunderchargedYou.
23.7 TheContractisgovernedbythelawsoftheStateofWesternAustralia.
24. UnsolicitedConsumerAgreement
WherethisContractisanUnsolicitedConsumerAgreement:
(a)YouhavearighttoendtheContractwithintheCooling-offPeriod;
(b)WewillnotsupplyelectricitytoYouundertheContractduringtheCooling-offPeriodunlessYourequestsupply;and
(c)YoumustpayUsforelectricitysuppliedandforanyservicesprovidedinconnectionwiththatsupplyif:
(i)attherequest,electricityissuppliedtoYoubyUsduringtheCooling-offPeriod;and
(ii)YouexerciseYourrighttoendtheContractduringtheCooling-offPeriod.
25. Interpretation
IntheContract,unlessthecontextotherwiserequires:
(a)thesingularincludesthepluralandviceversa;and
(b)areferencetoanythingisareferencetothewholeoranypartofitandareferencetoagroupofthingsorpersonsisareferencetoanyoneormoreofthem;and
(c)areferencetoapersonincludesapublicbody,company,orassociationorbodyofpersons,incorporatedorunincorporated;and
(d)areferencetoapersonincludesareferencetotheperson’sexecutors,administrators,successors,substitutes(including,butnotlimitedto,personstakingbynovation)andpermittedassigns;and
(e)areferencetoaclauseisareferencetoaclauseoftheContract;and
(f)headingsareincludedforconvenienceanddonotaffecttheinterpretationoftheContract;and
(g)areferencetoastatute,ordinance,codeorotherlawincludesregulationsandotherinstrumentsunderitandconsolidations,amendments,re-enactmentsorreplacementsofanyofthem;and
(h)ifawordorphraseisdefined,othergrammaticalformsofthatwordorphrasehaveacorrespondingmeaning;and
(i)iftheword“including”or“includes”isused,thewords“withoutlimitation”aretakentoimmediatelyfollow;and
(j)areferencetowritingincludesanymeansofrepresentingorreproducingwordsinvisibleformincludingbyelectronicmeanssuchasfacsimiletransmission;and
(k)areferencetoaliabilityincludesanyobligationtopaymoneyandanyotherloss,costorexpenseofanykind;and
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(l)areferencetoamonthistoacalendarmonthandareferencetoayearistoacalendaryear;and
(m)ifaperiodoftimeisspecifiedanddatesfromagivendayorthedayofanactorevent,itistobecalculatedinclusiveofthatday;and
(n)ifadatestipulatedforpaymentorfordoinganactisnotaBusinessDay,thepaymentmustbemadeortheactmustbedoneonthenextBusinessDay;and
(o)areferencetoamonetaryamountmeansthatamountinAustraliancurrency.
26. Definitions
Inthiscontract,unlessthecontextotherwiserequires:
AdjustmentDateisdefinedinclause3.5.
BillingCyclemeanstheregularrecurrentperiodinwhichYouaredeemedtoreceiveabillfromUs.
BusinessCustomermeansacustomerwhoisnotaresidentialcustomer.
BusinessDaymeansanydayexceptaSaturday,SundayorpublicholidayinWesternAustralia.
ChangeinLawisdefinedinclause3.6.
ConsumerhasthemeaninggivenintheAustralianConsumerLawinSchedule2totheCompetitionandConsumerAct2010(Cth)andtheFairTradingAct2010(WA).
ContractmeansthelegallybindingagreementbetweenYouandUs,ofwhichthesearethetermsandconditions.
ContractPricemeansthechargeorchargesforelectricityassetoutintheCustomerSchedule(whichmayincludeaPeakEnergyPriceandanOff-PeakEnergyPrice),asmaybeadjustedfromtimetotimeinaccordancewiththeContract.
CommencementDateisdefinedinclause2.1.
Cooling-offPeriod,asitappliestoanUnsolicitedConsumerAgreement,meanstheperiodduringwhichtheconsumermayterminatetheagreementandisthelongestofthefollowingperiods:
(a)iftheagreementwasnotnegotiatedbytelephone—theperiodof10businessdaysstartingatthestartofthefirstbusinessdayafterthedayonwhichtheagreementwasmade;
(b)iftheagreementwasnegotiatedbytelephone—theperiodof10businessdaysstartingatthestartofthefirstbusinessdayafterthedayonwhichtheconsumerwasgiventheagreementdocumentrelatingtotheagreement;
(c)ifoneormoreofthefollowingwerecontravenedinrelationtotheagreement:
(i)section73oftheAustralianConsumerLaw(permittedhoursfornegotiatinganunsolicitedconsumeragreement);
(ii)section74oftheAustralianConsumerLaw(disclosingpurposeandidentity);
(iii)section75oftheAustralianConsumerLaw(ceasingtonegotiateonrequest);
theperiodof3monthsstartingatthestartofthefirstdayafterthedayonwhichtheagreementwasmadeor,iftheagreementwasnegotiatedbytelephone,theagreementdocumentwasgiven;
(d)ifoneormoreofthefollowingwerecontravenedinrelationtotheagreement:
PerthEnergyStandardFormElectricityContractPESFEC08/16|Page21
(i)section76oftheAustralianConsumerLaw(informingconsumerofterminationperiod);
(ii)aprovisionofSubdivisionCoftheAustralianConsumerLaw(requirementsforunsolicitedconsumeragreements);
(iii)section86oftheAustralianConsumerLaw(prohibitiononsuppliesfor10businessdays);
theperiodof6monthsstartingatthestartofthefirstdayafterthedayonwhichtheagreementwasmadeor,iftheagreementwasnegotiatedbytelephone,theagreementdocumentwasgiven;
(e)suchotherperiodastheagreementprovides.
CodemeanstheCodeofConduct(FortheSupplyofElectricitytoSmallUseCustomers)2008(WA)inforcefromtimetotime.
CorrectingRefundisdefinedinclause9.2.
CPImeanstheConsumerPriceIndex(AllGroupsfortheCityofPerth)publishedquarterlybytheAustralianBureauofStatisticsorifthatindexisnolongerpublishedorthewayitiscalculatedmateriallychanges,suchsubstituteindexasdeterminedbyPerthEnergyactingasareasonableandprudentpersonwhichmostcloselyapproximatestheoriginaleffectofthatindex.
CPIEscalationmeansthefollowingformula:
Where:
A thePricepayablefromandincludingtherelevantAdjustmentDate;
B thePricepayableimmediatelybeforetherelevantAdjustmentDate;
CPIn theCPIforthequarterending3monthsbeforetheAdjustmentDate;
CPIn-1 theCPIapplyinginthequarterending6monthsbeforetheAdjustmentDate.
CustomerComplaintsPolicymeansthepolicydescribingtheprocesstobefollowedbyUsinrespondingtoacomplaintbyYouandwhichcanbeobtainedonrequestorfromOurwebsite.
CustomerContractsRegulationsmeanstheElectricityIndustry(CustomerContracts)Regulations2005.
CustomerSchedulemeansthefrontpagetothisContractandisfurtherdefinedinclause3.1.
CustomerServiceChartermeansthePerthEnergyCustomerServiceCharter.
CustomerTransferCodemeanstheElectricityIndustryCustomerTransferCode2004inforcefromtimetotime.
DisconnectionWarningmeansanoticeinwritingthatWeissuetoYouadvisingYouofadatethatWemaydisconnectYouifYouhavenotpaidYourbillorforhealthandsafetyreasonsandexplainingthecomplainthandlingprocessthatYoucanuseifYoudisagreewithYourbill.
A=
BxCPIn
CPIn-1
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ElectricityIndustryOmbudsmanmeanstheEnergyOmbudsmanapprovedbytheEconomicRegulationAuthority.
ElectricityNetworkmeanstheSouthWestInterconnectedSystem(asdescribedintheElectricityIndustryAct2004).
ElectricitySupplyEquipmentisdefinedinclause10.1.
Emergencymeansanemergencyduetotheactualorimminentoccurrenceofaneventwhichinanywayendangersorthreatenstoendangerthesafetyorhealthofanyperson,orthemaintenanceofElectricityNetworksecurityinWesternAustraliaorwhichdestroysordamages,orthreatenstodestroyordamage,anypropertyinWesternAustralia.
FeesmeansachargethatisnotaContractPrice.
ForceMajeureEventisdefinedinclause22.
GSTmeansGSTasdefinedinGSTLaw.
GSTLawmeansANewTaxSystem(GoodsandServicesTax)Act1999asamendedfromtimetotimeoranyreplacementorotherrelevantlegislationandregulations.
Lawmeans:
(a)thecommonlaw(asitappliesintheStateofWesternAustralia);
(b)allpresentandfutureactsoftheParliamentoftheCommonwealthandoftheParliamentoftheStateofWesternAustralia;and
(c)allregulations,codes,ordinances,locallaws,by-laws,orders,judgments,licences,rules,permits,agreementsandrequirementsofallgovernmentagencies.
MedicalPractitionermeansanindividualwhoisregisteredasaMedicalPractitionerundertheMedicalAct1894(WA).
MetermeanstheequipmentusedtomeasurethevolumeofelectricitythatWesupplytoYou,whichdoesnotformpartoftheElectricityNetwork.
MeteringCodemeanstheElectricityIndustryMeteringCode2005inforcefromtimetotime.
Mwhmeansmegawatt-hours.
NetworkAccessTariffsmeansthefeespayablebyUstotheNetworkOperatorfromtimetotimeforthetransmissionanddistributionofaccessservices.
NetworkOperatormeansthepersonwhoownsandoperatestheElectricityNetwork(asdescribedinsection3oftheEnergyCoordinationAct1994(WA)).
{Note:TheNetworkOperatoriscalledthe‘electricitydistributionoperator’intheEnergyCoordinationAct1994andotherRelevantRegulations.ThisoperatorisresponsiblefortheElectricityNetwork,whichisthesystemviawhichelectricityisdeliveredtoYou.WehavenocontrolovertheElectricityNetwork.}
Off-PeakEnergyPricemeansthe"Off-PeakEnergyPrice"(ifany)specifiedintheCustomerSchedule,whichispayablefortheelectricitysuppliedtoYouduringanyOff-peakperiod.
Off-PeakPeriodmeansaperiodthatisnotaPeakPeriod.
PaymentDifficultiesandFinancialHardshipPolicymeansthepolicythatWehavedevelopedandoutlines,amongotherthings,OurpolicyonhowWeassistYoutomeetYourpaymentobligationsundertheContract.AcopyofthispolicycanbeobtainedonrequestorfromOurwebsite.
PerthEnergyStandardFormElectricityContractPESFEC08/16|Page23
PaymentPlanmeansapaymentoption,suchaspaymentbyinstalments,WeofferYouaccordingtoOurPaymentDifficultiesandFinancialHardshipPolicyifYouarehavingdifficultiespayingYourbill.YoucancallUsorvisitOurwebsiteformoreinformationaboutPaymentPlans.
PeakEnergyPricemeansthe"PeakEnergyPrice"(ifany)specifiedintheCustomerSchedule,whichispayableforelectricitysuppliedtoYouduringanyPeakPeriod.
PeakPeriodmeansaperiodbetween8:00amand10:00pm(WST)onanyMonday,Tuesday,Wednesday,ThursdayorFriday.
PremisesmeanstheaddresstowhichelectricitywillbesuppliedtoYouundertheContract.
PrivacyPolicymeansthepolicyspecifyingthestepstakenbyUstomaintaincustomerconfidentialityandwhichcanbeobtainedonrequestfromOurcustomerservicecentreorfromOurwebsite.
ReferencePricemeansthechargeorchargestobepaidbyYoufororinconnectionwiththesupplyofelectricitythatWepublishfromtimetotime.
RelevantPoliciesmeansthepoliciespublishedbyUsonOurwebsitefromtimetotimethatarerelevanttotheContractandincludethePrivacyPolicy.
RelevantRegulationsmeanstheregulationsthatarerelevanttoOursupplyofelectricitytoYouunderthisContractandincludetheCustomerContractsRegulations.
ReminderNoticemeansanoticeinwritingthatWeissuetoYouadvisingYouthatYouhavenotpaidYourbillandexplaininghowWemayassistYouifYouareexperiencingpaymentdifficultiesorfinancialhardship.
UnderchargedAmountisdefinedinclause9.2.
UnsolicitedConsumerAgreementhasthemeaninggivenbysection69oftheAustralian
ConsumerLawandincludesanagreementthatis:
(a)forthesupply,ofelectricitytoaconsumer;and
(b)madeasaresultofnegotiationsbetweenUsandtheconsumer:
(i)ineachother’spresenceataplaceotherthanourbusinessortradepremises;or
(ii)bytelephone;
whetherornottheyaretheonlynegotiationsthatprecedethemakingoftheagreement;and
(c)theconsumerdidnotinviteUstocometothatplace,ortomakeatelephonecall,forthepurposesofenteringintonegotiationsrelatingtothesupplyofelectricity(whetherornottheconsumermadesuchaninvitationinrelationtoadifferentsupply);and
(d)thetotalpricepaidorpayablebytheconsumerundertheagreement:
(i)isnotascertainableatthetimetheagreementismade;or
(ii)ifitisascertainableatthattime—ismorethan$100orsuchotheramountprescribedbytheregulations.
Theconsumerisnottaken,forthepurposesofsubsection(c),tohaveinvitedUstocometothatplace,ortomakeatelephonecall,merelybecausetheconsumerhas:
(a)givenhisorhernameorcontactdetailsotherthanforthepredominantpurposeofenteringintonegotiationsrelatingtothesupplyoftheelectricityreferredtoinsubsection(c);or
(b)contactedUsinconnectionwithanunsuccessfulattemptbyUstocontacttheconsumer.
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Aninvitationmerelytoquoteapriceforasupplyisnottaken,forthepurposesofsubsection(c),tobeaninvitationtoenterintonegotiationsforasupply.
(Anegotiation,inrelationtoanagreementoraproposedagreement,includesanydiscussionordealingdirectedtowardsthemakingoftheagreementorproposedagreement(whetherornotthetermsoftheagreementorproposedagreementareopentoanydiscussionordealing)).
YourEquipmentisdefinedinclause10.2.
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