start your it career
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Start Your CareerChisnupong Sakulrangsun, 2015
What will you be . . .In the next 5 year?
Where are you? Where do you want to go?
How to get there with what you
have?
I.T. Service Business Overview
Design PhaseDesign
ImplementOperate
Improve
Business Service
AssessmentAsset and Resource
AssessmentValue / Mission
Statement SetupService Strategy
DesignService Solution
DesignPurchase Order
Design Phase
Architecture BlueprintsHardware
ImplementationSoftware
ImplementationAs Build Document
Acceptance TestTransition To
Support
Implementation Phase
Service OperationOperation
ManagementPreventive
MaintenanceCorrective
MaintenanceService Operation
MonitoringService Operation
Report
Operation Phase
Measurement
DesignGather DataProcess DataAnalyze Data
Present and Use InformationImplement
Improvement
Improvement Phase
I.T. Service Business Overview
Business Service
AssessmentAsset and Resource
AssessmentValue / Mission
Statement SetupService Strategy
DesignService Solution
DesignPurchase Order
Design Phase
Design
Project Owner (Investor)
Business Manager (Business Strategy)
Business Analyst
Presale Consultant / Enterprise Architect
Sales Account Manager
I.T. Service Business Overview
Architecture BlueprintsHardware
ImplementationSoftware
ImplementationAs Build Document
Acceptance TestTransition To
Support
Implementation Phase
Implement Infrastructure/Project Manager
System/Network Engineer
Data Storage Engineer/Application Infrastructure
Database Administrator/I.T. Security Engineer
Software Developer/Programmer
Customer Solution Inspector
I.T. Service Business Overview
Change Admin/Manager
System Operator/Admin
Service Desk/Help Desk
Service Delivery/Operation Manager
Operate
Service Engineer (Tier2)
Incident Admin/Manager
Technical Specialist (Tier 3)
Other ITIL Related Positions
Service Operation
Operation Management
Preventive Maintenance
Corrective Maintenance
Service Operation Monitoring
Service Operation Report
Operation Phase
I.T. Service Business Overview
Process Architect
Operation Audit
Continual Service Improvement Manager
Process Owner
I.T. Business/Service Consult
Measurement
DesignGather DataProcess DataAnalyze Data
Present and Use InformationImplement
Improvement
Improvement Phase
Improve
I.T. Service Business Overview
Where do you place a freshly graduated studentinto this life-cycle?
9
System• System Engineer/Admin• Networking Engineer/Admin• Data Storage Engineer/Admin• System Management Tool Admin• System/Solution Architect
Management• Project Coordinator• Infrastructure Project Manager• Service Portfolio Manager• Delivery Manager
Software• Database Administrator• Middleware/Web Server Admin• Application/Web Programmer• Software Architect
Roughly 13 Job
positions
Implementation Phase Jobs
I.T. Position in Business Life-cycle
10
ITIL roles – Service Strategy [6]
• Business Relationship Manager• Demand Manager• Financial Manager• IT Steering Group (ISG)• Service Portfolio Manager• Service Strategy Manager
ITIL roles – Service Design [14]
• Application Analyst• Availability Manager• Capacity Manager• Compliance Manager• Enterprise Architect• Information Security Management• IT Service Continuity Manager• Risk Manager• Service Catalogue Manager• Service Design Manager• Service Level Manager• Service Owner• Supplier Manager• Technical Analyst
ITIL roles – Service Transition [7]
• Application Developer• Changer Manager• Configuration Manager• Knowledge Manager• Project Manager• Release Manager• Test Manager
ITIL roles – Service Operation [8]
• 1st Level Support• 2nd Level Support• 3rd Level Support• Access Manager• Facilities Manager• Incident Manager• IT Operations Manager• IT Operator• Major Incident Team• Problem Manager• Service Request Fulfilment Group
ITIL roles – Continual Service Improvement [3]
• CSI Manager• Process Architect• Process Owner
Roughly 38 Job
positions!Source: Wikipedia
I.T. Position in Business Life-cycleOperation Phase Jobs
11
ITIL roles – Service Strategy [6]
• Business Relationship Manager• Demand Manager• Financial Manager• IT Steering Group (ISG)• Service Portfolio Manager• Service Strategy Manager
ITIL roles – Service Design [14]
• Application Analyst• Availability Manager• Capacity Manager• Compliance Manager• Enterprise Architect• Information Security Management• IT Service Continuity Manager• Risk Manager• Service Catalogue Manager• Service Design Manager• Service Level Manager• Service Owner• Supplier Manager• Technical Analyst
ITIL roles – Service Transition [7]
• Application Developer• Changer Manager• Configuration Manager• Knowledge Manager• Project Manager• Release Manager• Test Manager
ITIL roles – Service Operation [8]
• 1st Level Support• 2nd Level Support• 3rd Level Support• Access Manager• Facilities Manager• Incident Manager• IT Operations Manager• IT Operator• Major Incident Team• Problem Manager• Service Request Fulfilment Group
ITIL roles – Continual Service Improvement [3]
• CSI Manager• Process Architect• Process Owner
Source: Wikipedia
I.T. Position in Business Life-cycle
System• System Engineer/Admin• Networking Engineer/Admin• Data Storage Engineer/Admin• System Management Tool Admin• System/Solution Architect
Software• Database Administrator• Middleware/Web Server Admin• Application/Web Programmer• Software Architect
Management• Project Coordinator• Infrastructure Project Manager• Service Portfolio Manager• Delivery Manager
Roughly 51 Job positions!
I.T. Service Business Overview
Now you know Where you are,
How about Where are you going?
13
1. Design 3. Operate 4. Improve
System Integrator
Software Developer
Managed Service
Consulting
Free Presale Consult Small MA Contract
General I.T. Service Business Category
2. Implement
I.T. Service Business OverviewProject Owner (Investor)
Business Manager (Business Strategy)
Business Analyst
Presale Consultant / Enterprise Architect
Sales Account Manager
Infrastructure/Project Manager
System/Network Engineer
Data Storage Engineer /Application Infrastructure
Database Administrator/I.T. Security Engineer
Software Developer/Programmer
Customer Solution InspectorService Delivery/Operation Manager
System Operator/Admin
Service Desk/Help Desk
Incident Admin/Manager
Change Admin/Manager
Service Engineer (Tier2)
Technical Specialist (Tier 3)
Other ITIL Related Positions
Service Operation Auditor
Process Architect/Owner
I.T. Business/Service Consult
Continual Service Improvement Manager
What will you be . . .In the next 5 year?Career or Mission?G o o d Lu c k
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