stephen e. lucas c h a p t e r mcgraw-hill © 2007 stephen e. lucas. all rights reserved. 12...

Stephen E. LucasStephen E. Lucas

C H A P T E RC H A P T E R

McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

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DeliveryDelivery

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

Nonverbal CommunicationNonverbal Communication

Communication based on a person’s use of voice and body, rather than on the use of words.

Communication based on a person’s use of voice and body, rather than on the use of words.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

Methods of Speech DeliveryMethods of Speech Delivery• Manuscript• Memory• Impromptu• Extemporaneous

• Manuscript• Memory• Impromptu• Extemporaneous

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

Manuscript SpeechManuscript Speech

A speech that is written out word for word and read to the audience.A speech that is written out word for word and read to the audience.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

Impromptu SpeechImpromptu Speech

A speech delivered with little or no immediate preparation.A speech delivered with little or no immediate preparation.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

Extemporaneous SpeechExtemporaneous Speech

A carefully prepared and rehearsed speech that is presented from a brief set of notes.

A carefully prepared and rehearsed speech that is presented from a brief set of notes.

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Impromptu ExtemporaneousImpromptu Extemporaneous

Little or no immediate preparation

Little or no immediate preparation

Fully prepared, delivered from brief notes

Fully prepared, delivered from brief notes

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

Conversational QualityConversational Quality

Presenting a speech so it sounds spontaneous no matter how many times it has been rehearsed.

Presenting a speech so it sounds spontaneous no matter how many times it has been rehearsed.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

The Speaker’s VoiceThe Speaker’s Voice

• Volume

• Pitch

• Rate

• Pauses

• Volume

• Pitch

• Rate

• Pauses

• Vocal variety

• Pronunciation

• Articulation

• Dialect

• Vocal variety

• Pronunciation

• Articulation

• Dialect

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

VolumeVolume

The loudness or softness of the speaker’s voice.The loudness or softness of the speaker’s voice.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

PitchPitch

The highness or lowness of the speaker’s voice.The highness or lowness of the speaker’s voice.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

RateRate

The speed at which a person speaks.The speed at which a person speaks.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

PausesPauses

A momentary break in the vocal delivery of a speech.A momentary break in the vocal delivery of a speech.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

Vocalized PausesVocalized Pauses

Pauses that occur when a speaker fills the silence between words with vocalizations such as “uh,” “er,” and “um.”

Pauses that occur when a speaker fills the silence between words with vocalizations such as “uh,” “er,” and “um.”

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

Vocal VarietyVocal Variety

Changes in a speaker’s rate, pitch, and volume that give the voice variety and expressiveness.

Changes in a speaker’s rate, pitch, and volume that give the voice variety and expressiveness.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

PronunciationPronunciation

The accepted standard of sound and rhythm for words in a given language.The accepted standard of sound and rhythm for words in a given language.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

ArticulationArticulation

The physical production of particular speech sounds.The physical production of particular speech sounds.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

DialectDialect

A variety of a language distinguished by variations of accent, grammar, or vocabulary.

A variety of a language distinguished by variations of accent, grammar, or vocabulary.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

The Speaker’s BodyThe Speaker’s Body

• Personal appearance

• Movement

• Gestures

• Eye contact

• Personal appearance

• Movement

• Gestures

• Eye contact

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

KinesicsKinesics

The study of body motions as a systematic mode of communication. The study of body motions as a systematic mode of communication.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

Practicing DeliveryPracticing Delivery• Go through your preparation outline

aloud to see how it translates into spoken discourse.

• Prepare your speaking outline.• Practice the speech aloud several times.• Polish and refine your delivery.• Give your speech a dress rehearsal.

• Go through your preparation outline aloud to see how it translates into spoken discourse.

• Prepare your speaking outline.• Practice the speech aloud several times.• Polish and refine your delivery.• Give your speech a dress rehearsal.

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

Preparing for a Question-and-Answer Session

Preparing for a Question-and-Answer Session

• Formulate answers to possible questions

• Practice the delivery of your answers

• Formulate answers to possible questions

• Practice the delivery of your answers

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McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.

Managing a Question-and-Answer Session

Managing a Question-and-Answer Session

• Clarify the format• Approach questions with a positive

attitude• Listen carefully• Direct answers to the entire audience• Be honest and straightforward• Stay on track

• Clarify the format• Approach questions with a positive

attitude• Listen carefully• Direct answers to the entire audience• Be honest and straightforward• Stay on track

Slide 24Slide 24

McGraw-HillMcGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.© 2007 Stephen E. Lucas. All rights reserved.