steps 2 success (ni) building partnerships and working together seminar 1 - creating value through...
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Steps 2 Success (NI)Building Partnerships and Working Together
Seminar 1 - Creating value through partnerships
Strictly Private & Confidential
David Knowles, Development Director,Interserve Strategic Partnerships
24 April 2013
Interserve and PartnershipsStrictly Private & Confidential
• World wide construction & facilities management company, based in UK
• Deliver building services to hospitals, schools, retail centres & industrial
• Working in Northern Ireland for 10 years & directly employ over 400 staff
• Partnerships in Northern Ireland include:
• Education• Strabane, Derry, Portglenone, Carryduff, Downpatrick, Belfast Dungannon, Omagh
• Health – South West Acute Hospital, Enniskillen
• Retail – Sainsbury’s, Argos, HSBC, Boots, Homebase
Creating partnershipsStrictly Private & Confidential
• Understanding the needs of clients and customers • Understanding partner strengths
• Aligned vision and values
• Different but complimentary skills
• Defining strategically how to integrate effectively
• Drawing on values, skills and experiences • Long term and innovative
Partnerships: Lead EntitiesStrictly Private & Confidential
Many options!
• Multi sponsor organisations • Two sponsor Joint Ventures
• Partners could be:• Voluntary & Community Sector• Central or Local Government• Private Sector
• Structure could be:• Limited by Guarantee• Limited Liability Partnership• Charitable status• Co-operative
Lead contracting capabilitiesStrictly Private & Confidential
• Integrator
• Structuring
• Delivery experience
• Management Information systems
• Efficient commercial arrangements
• Project management
• Performance management
• Quality, compliance & continuous improvement
• Capacity building
Rehab Group and InterserveStrictly Private & Confidential
• Unique understanding of disadvantaged, socially excluded individuals and communities
• Demonstrable track record of utilising this knowledge in the delivery of a breadth of quality, front line public services
• Evidence base and best practice of what works for different cohorts and different sectors
• Strong, clear values for its customers – supported by its Not For Profit status
• Managing large infrastructure and operations
• Financial investment capabilities• Strong process & systems management• Accountability for large scale public
sector expenditure• Structuring & solution design capabilities
(for Payment By Results)• Project and Programme Management• Access to employer links
Collectively strong values in partnership working across marketsUnique proposition for a transforming market
Desire to utilise each others skills and experiences
Rehab JobFit as Lead ContractorStrictly Private & Confidential
• Managing agent model to support broad & diverse partner base
• 41% third sector, 10% Local Authorities and 49% private sector • Covering the West of England & the whole of Wales
• £130m turnover over 5 years
• 2 Supply Chain Managers and 4 Performance Managers • Supporting a network of 19 end-to-end delivery partners
• 40,000 customers on programme
Rehab JobFit - Operations & supply chain managementStrictly Private & Confidential
Component Functions
Customer Contact CentreReceive referrals; Contact customers; Initial assessment; Booking appointments; Written correspondence; Data transfer
Supply Chain ManagementPerformance management – targets, trends, reviews & improvement plans; Contract management; Product development; Innovation support; Driving best practice
Systems, Processes & MIDesign and embed IT platform across supply chain; Standard operating processes;Management Information reporting; Provider Assurance & Compliance
Data Management & ReportingData validation; Data migration; Centralised claims submission; System reconciliation
Rehab JobFit - Value created through partnershipStrictly Private & Confidential
• 14,000 jobs created since start of the programme
• Additional services provided to partners that directly aid performance e.g.• Co-ordination of employer engagement & job vacancies• Brokering in specialist provision for our hardest to help customers• Additional funds for innovation• Providing direct leadership to management teams• Supporting recruitment & staff development functions• Procurement of NHS Mental Health Trust training
• Reducing reoffending: • DWP/MOJ employment & reoffending pilot with Nacro
Creating value through partnerships
Thank You!
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