steps to success: improving the overall effectiveness of your employee training program

2Presenting Today

Shannon KlucznyVice President of Client Success

BizLibraryskluczny@bizlibrary.com

Follow along on Twitter: #BizWebinar @BizLibrary

Krista BrubakerMarketing Coordinator

BizLibrarykbrubaker@bizlibrary.com

BizLibrary helps organizations succeed by improving the way employees learn.

www.bizlibrary.com/free-trial

4

Keys to Success for a Training Program

Agenda

Areas You Can Control & Change

40 Skills and Strategies

Today’s Agenda

The client score is a numerical value that represents the

level of success or value that the client has in

relation to the BizLibrary Experience.

What is the Client Score?

6

Clear insight into how clients were progressing and

doing

Obtain early knowledge

Become aware of trends

Provide clients with more insight

and data

Why did we develop it?

Utilization Cost Per Course Strategic Conversations

Engagement

Program Management

LeadershipBuy In

Marketing & Communication

Goals & Metrics

$

What are the measures?

What should you focus on?

Communication and Meetings with the Client

Success TeamThe Right Mix of

People

What Can You Control?

Marketing & Communication

Program ManagementLeadership Buy-In

Goals and Metrics

What Can You Improve?

Program Management

10 Steps to Better Program Management

Communication

Invested People Business Curiosity Training

Leadership Partnership BizLibrarySolutions

Be invested in moving your company forward and your partnership with BizLibrary.

Display effort through excitementand engagement.

Invested

Work with Executives, Managers and end-usersKnow who to go to and build alliances

Gain support and respectUnderstand generations in the workforce

People

Knowledge of the Company

Past, Present & Future

ChangesAwardsNewsChallengesGoals

BizLibraryNetworkTrendsQuestionsCurious

Curious

Training Industry

How things evolveResources to Follow:

Stay informed about:

What changes happen

What other organizationsare doing – big and small

What are the trends

What is cutting edge

Communication

Solutions

Organizations Training Program

Related Competencies

Problem Solving Agility

Technical Knowledge Features & Benefits Mission, Vision & Values

BizLibrary

Partnership

Development of relationship and trust

Mutual understanding how we work together

How can you and BizLibrary both make our partnership better?

Leadership

Be Influential Encourage Communicate Empower

Leadership Buy-In

CommitmentTiming Accountability CollaborationThought

DemonstrateProblemsStrategyMoneyIdentify

10 Steps to Gain Leadership Buy-In

Identify

Provide the best possible means to give yourself an advantage in the presentation.

Personality Determining Approach Presentation Method

Strategy

Employee Retention

New Manager and Leadership

Employee Engagement Skill Gaps

Multi-Generational Compliance

Competitive Advantage

Succession Planning

Dispersed Workforce

Agility

Sales Growth

New Product Launch Productivity

Employee Retention

New Manager and Leadership

Employee Engagement Skill Gaps

Multi-Generational

Money

Bottom line indicators

Or bottom line indicators.

Identify above the line…

Reduce employee turnoverIncrease efficiency of staff –improve productivityProcess improvement

Improve sales productivityImprove overall revenueIncrease client retention

Problems

Consider potential problems, challenges and questions

Present answers as part of your solution

Thought

Support Team Next 12-24Months

Implementation Support Team Project Plans 12-36 Months

Offer a demonstration the way your leader want to experience

Watch? Live or video?

Read?Documentation and

screenshots?References and referrals?

BE PREPARED AND DO YOUR HOMEWORK!

Demonstrate

Collaboration

Support Team

Key Stakeholders

Departmental Involvement

Use carrot (rewards) or stick (penalty) methods to hold people accountable.

Project PlanCommunicationsExpectations

Accountability

Timing

Approach your leader…

Execution and Launch

Implementation Expectations

Timely to address problems

In advance of budgeting

Commitment

Show excitementShow focusBe passionateBe believableBe a champion!

Goals and Metrics

10 Steps to Developing Goals and Metrics

Celebrate VisibilityAgileMeasurementMilestones

StartVisualizeAlignmentImportanceWhy

Understand why the program, partnership or resources were purchased

Why is the program in place today?

Why

Importance

Propel you forward

Transform mountainsinto hills

Help us to believein the mission

Hold you accountablefor failure

Tell us whatYou truly want

Alignment

What do you want? What does your organization want?

“What the mind can’t visualize, the mind can’t achieve.”

Visualize

Start

Time-BoundRelevantAttainableMeasureableSpecific

S M A R T

GOALS MILESTONES

Milestones

Measurement

Track and analyze your results

Use Tools AnalyzeDaily

“Be open to adjustment”

Agile

Visibility

Accountability IdeasConnection

Celebrate

Review

Lessons

Appreciation

Make new goals!

Marketing and Communication

10 Steps to Developing Marketing and Communication

ConsistencyBarriersBuy inWIIFMBranding

MethodsPlanStrategyGoalsAudience

Plan

47% of BizLibrary clients have a complete marketing plan in place today

Kick-offDesign

ProduceDistribute

47%

Who is the target?

What has worked?

What is the profile?

What will motivate?

Audience

What are your plans? What are your expected outcomes?

How do you want your key messages used?

Goals

Be open about organizational strategy

Strategy

Branding

Branding helps manage expectations and increase perception of value

Graphic/Logo

Slogan

“WHAT’S IN ITFOR ME?”

WIIFM

Buy-In

Barriers

Cultural BehavioralCognitive Systems

Resources

Keep it fresh!

Inform, remind, instruct, create buy-in, increase awareness,

improve participation

Newsletters, flyers, posters, web pages, intranet banners, email, presentations

Pre-program start, program start, performance review, weekly,

monthly, quarterly, yearly

Purpose Method Time-Frame

Methods

Consistency

Define standard methods and procedures

Develop Tools and Templates

Communicate and Provide Training

Recap

Results

Client score is 41% above average

Marketing and Communication

Goals and MetricsLeadership Buy-InProgram Management

Utilization

What to Say When: You See An Opportunity To Do Things Better

“What to Say When” Video Series

1. Someone Criticizes You2. A Team Member is

Uncooperative3. You Need to Break A

Commitment4. The Boss Keeps Changing

Priorities5. You Need To Persuade a

Colleague

… and more

Human Resources: Insights and StrategiesHR Insights and

StrategiesVideo Series

1. HR Strategy and Management2. HR Dashboard of Metrics and

Analytics3. Managing Recruitment

Effectively4. Implementing Successful

Training5. Reward and Remuneration6. Performance Appraisals7. Confidentiality Obligations of

HR8. The Induction Promise

Try out these video lessons and more!

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www.bizlibrary.com/free-trial