steve head president march, 2011 student engagement: retention, persistence & success lone star...

Student Engagement: Retention,

Persistence& Success

Lone Star College-North Harris

www.lonestar.edu/departments/president/NASPA0311.ppt

Steve HeadSteve HeadPresidentPresident

March, 2011March, 2011

Lone Star College-North HarrisSpring 2011 - 16,700 students

38% Hispanic32% Black20% Anglo 5% Asian 5% International

80% Low income80% First generation in college

How We Think of Retention, Persistence & Success

• Connection• Entry• Progress• Completion

Retention Starts at the Connection

• Destination College

• Outreach and Marketing• SOAR (Student Outreach and Recruiting)

• Developing College Going Culture

• ABE, GED, ESL transitions

• Community involvement

• Parental engagement

Connection

Black Male Summit Destination CollegeDia de la Familia Hispanic Male SummitLatina Conference Open HousePre-K Day Women’s Conference

The First Year Experience

P-K to High

School OutreachMarketing Destination

College

High School Outreach

Bridge Programs Dual Credit

Early College, etc.

Enrollment Process

Apps, Assessment, Financial Aid

Individual/Group

OrientationAdvising Session

Registration

First Day

OfClass

ADVISORSAcad

emic Support

Teaching and Learning

CenterStudent

Activities

Advising – Next Term

Registration

EDUC 1300

Career Counselin

g

Transition to Dvision Counselors or Advising

Center

After First Day OfClass

AfterFirst Term

Link toTask Force Early/

Repeaters

Intervention

Link toTask Force Early/

Repeaters

Intervention

COMPREHENSIVE STUDENT SUCCESS MODEL

Link toTask Force

Special Initiatives

Gates State

Initiatives

Link toTask Force

Special Initiatives

Gates State

Initiatives

Link toTeaching

and Learning Center

SEA CENTER

Link toTeaching

and Learning Center

SEA CENTER

Link toTask ForceAtDFoE

Visioning

Link toTask ForceAtDFoE

Visioning

Link toTask ForceEng., Math,

Biology Policy

Review

Link toTask ForceEng., Math,

Biology Policy

Review

Link toTask Force

Marketing,

Community

Outreach

Link toTask Force

Marketing,

Community

Outreach

Link toTask

Force Student Success Initiativ

es

Link toTask

Force Student Success Initiativ

es

Academic Support

Student Support Services

•Focus on student success•Friendly, college environment•Intrusive advising•Student activities•Child care•Financial assistance•Listening/talking

Goal: Graduation and/or College Transfer

Advising/Counseling

Center

•Academic Advisor•Undecided Majors•Crisis-Personal Counseling•Career Counseling and Exploration•Workshop Series•Community Resources and Referrals• Disability Services

Teaching and Learning Center

Tutoring ServicesContent Area - Targets high enrollment/high attrition coursesWriting CenterMath Lab

Open Computer Lab

Early Intervention SystemEarly Alert ReferralSEA Center - Success Encourages AchievementSuccess Coaches

Supplemental Instruction•English •History•Government•Philosophy•Sociology•Psychology•Economics•Geology•Chemistry•College Algebra

Biology Learning CenterTutoringLab assistanceAnatomy & PhysiologyMajors & Non-Majors

Summer Bridge with Mentoring

Workshop Series

Assistive Technology

Lab•Access services for students with disabilities and faculty to utilize specialized ADA approved software and hardware•Alternative formatting•Magnification •Scribes•Tutoring

Division Specific

Initiatives•Nursing Transition Remediation PlanMENS (Math, Engineering, and Natural Science)

•Repeaters•Advising

•Career and Technology Division (CTD) Advisor and Tracking Database•Medical & Health Sciences Pre-Professional Program •Honors Program •Division counselors

Instructional Assessment

Student Success Learning Framewo

rk

No Late RegistrationMandatory OrientationEDUC 1300

Advising System

Academic Advisor Activity matrix Selection of FTIC cohort One-on-one advising Weekly contact Training sessions Veterans, Disabilities

Increases retention and persistence!

LSC–North Harris Measurable Minimum Performances for Advisors

• Establish list of FTIC students Ongoing throughout semester

• One-on-one personal contact with each cohort student at Ongoing least twice per semester

• Resource material given to each cohort member During initial meeting/orientation

• Provide information on financial aid, LSC scholarships, and During initial meeting other scholarships at fastweb.com

• Place FTIC holds on cohort After Official Day of Record

• Retain FTIC hold at end of semester if GPA less than 2.0 After Official Day of Record

• E-mail cohort twice monthly Ongoing

• Phone calls to all cohort students twice per semester Ongoing

• Written correspondence (postcards, letters) to students’ By Official Day of Record home addresses

• Student-initiated meetings to discuss academic progress By eighth week of semester after receiving communications about “W” dates and student success

• Degree plan (EVAL) for each student at 2nd or subsequent meeting Prior to next registration

• Schedule 2 college-wide FTIC orientations and daily ongoing Prior to start of registration orientation sessions

• Aid in off-campus advising and recruitment of FTIC students at As needed local high schools

• Attend professional development meetings/conferences As needed

• Gather, calculate, and document information for final FTIC report After Official Day next semester

•

Advisors and Persistence Rates

Advisors and Completion Rates

Completion Rate

99%

97% 97%

92%

96% 96%

87%86%

88%

86%87% 87%87% 87%

88%87% 87% 87%

FA/08 SP/09 FA/09 SP/10 FA/10 Average

FTIC LSC-NH LSC-NH Students LSCS

Student Success Course

Learning Frameworks EDUC 1300 –Student Success course

Mandatory for students needing developmental work in two areas-Reading, Writing or Math.

Fall, 2012, will be mandatory for students needing devel developmental work in one area

Teaching and Learning Center

• Referral to SEA Center (Success Encourages Achievement)• Developmental Math

– 56% Success (A,B,C) ALL students– 85% Completion

• Referral for tutoring but No Show– 28% Success (A,B,C)– 52% Completion

• Referral for tutoring and participate– 42% Success (A,B,C)– 88% Completion

Teaching and Learning Center

• Developmental English– 78% Success (A,B,C) ALL students– 83% Completion

• Referral for tutoring but No Show– 40% Success (A,B,C)– 80% Completion

• Referral for tutoring and participate– 61% Success (A,B,C)– 84% Completion

• 12 visits=100% success!!

Student Activities and Success

Students involved in activities averaged: • 5% higher completion• 9% higher success• 13% higher persistence • Developmental students persisted by 12% more over

the three terms.

Student Activities and Success

Evaluation/Assessment

• AtD, CCSSE, SENSE• Foundations of Excellence• Visioning Process (North Harris)• Staff, faculty and community involvement• Perception vs reality• Adjunct Center for Excellence

Key Elements at Lone Star College-North Harris

• Advisors for FTIC• Mandatory Orientation for all FTIC• Student Success Course• Teaching and Learning Center

– Faculty centered– Funded– Supported– Data/results driven

Key Elements for Retention, Persistence and Success

• Establishing core values at institution• Involvement of students, staff, faculty

and community in framing the vision• Right people who share the mission, passion

and commitment• Use of data to have “courageous discussions”

about strengths and weaknesses• Action