stratesys - rds sap crm technical support services
Post on 22-May-2015
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Objectives Having control and a 360º view of the customer and its facilities
Optimize the after sales processes
Improve the efficiency and productivity of technical staff
Accompany the evolving demands not only from the market but also from clients
Reduce risks and maintenance processes costs
Become a company really focused on customer
Improve efficiency of day-to-day after sales support processes
Offer a high quality experience leading to customer loyalty
Have a deep understanding of each and every customer relationship phases with a fixed and very reduced cost
Easily provide customers information, its installation, contracts and warranties
Challenges
Stratesys offers to customers its SAP-qualified rapid deployment solution, called Technical Support Services, based on SAP CRM which is made up of a set of software, services and tools which easily enhance the adoption of the SAP CRM platform. This platform manages the after sales processes and can be implemented in a short time and with a bounded investment.
Each customer selects the functionality, architecture and support program based on their business and technical requirements.
SAP-qualified rapid deployment solutions
Technical Support Services
Robust functionality
Rapid implementation
Low complexity
Flexible Price
Beforehand known costs
Security and privacy of data
High growing and improving possibilities
Full customer view (integrated with SAP ERP)
Benefits
Notice of Breakdown
Service Order Registration
Service orders planning
Repair Service
Reporting
Service Confirmation
and Billing
22.900 € 4.000 € (Development & Production)
26.900 € 31.900 € 5.000 €
+ =
Requirements • SAP CRM 7.0 with EHP2
• SAP ECC 6.0 EHP4 in the case with ERP integration
Our SAP-qRDS Functionality – Technical Support Services Business Data
Request for Service Delivery
Service quotes with product packages
Service orders management
Service order confirmation
Complaints and claims management
ECC Integration
Billing on SAP ERP
Credit verification
Payments and returns management
Costs and revenue management for service orders
Reporting
Interactive reporting for service operations monitoring and tracking
Service Orders Reports
Breakdown registration and monitoring on one screen
Quotation, Service Orders and Confirmation Management
Processes reporting 360º view of facilities
Complaints and claims management
Click on this link and fill the
contact form in our web site Contact us!! (+34) 91 360 49 60
Our Offer
Leaders in SAP Technology Innovators and Specialists
We publish successful experiences implementing SAP CRM solutions in our clients
Energy & Uti l i t ies
Telecom & Media
Manufacturing
Public Sector, Health & Education
Construction & Real Estate
Consumer Goods
Retail
Transportation
Life Sciences
Banking & Insurance
We develop IT services implementing solutions for over 200 active clients from all sectors
Stratesys has executed implementation and roll out projects based on SAP technology in more than 50 countries.
We are specialists in many SAP technologies on which we run our services and projects
Some Re levant Data • More than 700 SAP implementation projects
• 4º Position in the SAP Partners Ranking 2013 (Spain)
• Top-5 SAP Leaders 2013 - Universo PENTEO
• Certified by SAP in 72 solutions
• More than 500 professional experts
• Presence in Spain, Portugal, Latin America, Mexico and China
Stratesys is a leader in IT Services and specialist in
SAP Technology with more than 16 years experience
in the market and is credited with a high level of
specialization developing business solutions and
technological applications for clients.
HCM
Core Services
Testing
AM
Implementation
BPO
Other Services
www.stratesys-ts.com
Brazil | China | Colombia | Spain| Mexico | Portugal | USA
@stratesys
drives SAP
Copyright Stratesys Technology Solutions SL. All rights reserved. No part of this document may be reproduced or transmitted by any means,
for any purpose without the express permission of Stratesys. All products are trademarks or registered trademarks of their respective companies.
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