streamline business processes in real time with business activity monitoring
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Streamline Business Processes in Real Time with Business Activity Monitoring
Prashant NemaPrincipal Product Manager
Oracle Corporation
Session id: 40290
Agenda
The Corporate Business Process The Business Process Management System Business Process Integration Business Process Optimization
Manual Business Process – Basics What is the Business Process?
– Manifestation of a corporate activity
Who are the Participants in the Process?– People, Systems, Other processes
How do I want the process to be Executed?– Manual, Automated, or Hybrid
What Control do I have on the process ?– Activate/deactivate, Check Status, Monitor route of Flow
Can I Optimize the Business Process?– Efficiency, Behavior, Exceptions, Breakup/Merge
Manual Business Process Basics – An example
Procurement Process
1
2
2
3
3
Dept. Manager
Purch. ManagerDept. Employee
Purchasing Dept.
Suppliers
Manual Procurement Process – Reflect the Basics What is the Business Process?
– Manifestation of a Procurement activity Who are the Participants in the Process?
– Employees, Dept Managers, Purchasing Dept, Systems to create documents, supplier selection processes, Suppliers
How do I want the process to be Executed?– Don’t have a choice, Mostly Manual
What Control do I have on the process ?– Very little or no control, Now way monitor route of Flow
Can I Optimize the Business Process?– Miniscule or None, No metrics to decide
Real-time Business Monitoring?
Dept Manager– Where is a requisition now that I approved or rejected? - NO– What is the total cost in supplier orders raised for my Dept this
month and YTD? - NO
Purchasing Manager– How many invalid requisitions were sent and rejected for the
particular Dept this month? - NO– What is the status on all the open requisitions for purchase? - NO
VP of Purchasing– Average time taken to handle a requisition? - NO– Can we Improve or Optimize the Procurement Experience? - NO
Chief Operations/Process Officer– End to end status of an the Procurement Process - NO
Agenda
The Corporate Business Process The Business Process Management System Business Process Integration Business Process Optimization
Business Process ManagementSystem(BPMS) - Basics Discover the Business Process
– Manifestation of a corporate activity
Model the Actions & Participants– People, Systems, Other processes
Deploy and Execute the process– Manual, Automated, or Hybrid
Manage the process – Activate/deactivate, Check Status, Monitor route of Flow
Optimize the Business Process– Efficiency, Behavior, Exceptions, Breakup/Merge
OracleAS Integration as BPMS
Design-TimeRepository
Run-TimeRepository
Oracle Application Server 10g(J2EE)
Model Manage Optimize
ProcessEngineAdapters
B2BEngine
Deploy
Design-Time Run-Time
OracleAS Integration BPMS - An example
Procurement ProcessDept. Manager
Purch. Manager
Dept. Employee
Purchasing Dept.
Suppliers
Start
CheckRequest
Valid
Checkdocument
Requisition
Purchase Order
Valid Requisition
YesNo
Is PO?No
InValid Requisition
Yes
Supplier Order
End
BPMS for Procurement Process – Reflect the Basics Discover the Business Process
– Manifest the Procurement activity Model the Actions & Participants
– Employees, Purchasing Dept, Systems to create documents, supplier selection processes, Suppliers
Deploy and Execute the Process– Hybrid = Manual + Automated
Manage the process – Complete control. Monitor route of Flow
Optimize the Business Process?– Yes. Collect Process metrics & Monitor Business activities
Real-time Business Monitoring?
Dept Manager– Where is a requisition now that I approved or rejected? - YES– What is the total cost in supplier orders raised for my Dept this month
and YTD? - YES
Purchasing Manager– How many invalid requisitions were sent and rejected for the
particular Dept this month? - YES– What is the status on all the open requisitions for purchase? - YES
VP of Purchasing– Average time taken to handle a requisition? - YES– Can we Improve or Optimize the Procurement Experience? - YES
Chief Operations/Process Officer– End to end status of an the Procurement Process - YES
Agenda
The Corporate Business Process The Business Process Management System Business Process Integration Business Process Optimization
OracleAS Integration BPMS & beyond – The Three foundations
EndPointMgmt
ProcessMgmt
DataMgmt
All Your ProcessesBusiness Process Management
Events
• Process Flows
request
po
poa
notification
BPM
EndPoints
All Your End PointsEnd Point Management
Processes
PackagedApplication
Custom Application
LegacySystem
Trading Partner
Internal App
Internal App
customer
Supplier
• Applications• Trading Partners• People
EPM
Events
All Your DataEvent Management
EMReqquistion in OAG
SupplierVia RosettaNet
SupplierVia EDI
• Translation• Transformation• Validation
Order asSAP iDoc
ProcessesEnd
Points
OracleAS IntegrationBusiness Process Integration Services & More
Event ManagementTransformation Translation Validation Visual Tools
Metadata Repository Data Internationalization
Business Process Management
Business Events Error Handling Process Management Workflow
Process Optimization Organizational Management Process Automation
Connection & Endpoint Management
Message Protocols Delivery Protocols Routing Adapters
BusinessActivity
Monitoring
Alerts
Reporting
Logging
Auditing
Data Mining
TradingPartner
Management
Profile Management
Exchange Formats
Industry Processes
BPI
Agenda
The Corporate Business Process The Business Process Management System Business Process Integration Business Process Optimization
Business Optimization
Business Process Integration
Customers
BusinessProcess
Optimization
Business Process Monitoring
Business Activity Monitoring
PackagedApps
LegacySystems
TradingPartners
Path to Business Optimization
Leverage your Business Data, Processes and Systems
Deploy a Business Process Integration(BPI) Platform Model and Run – Manifest Business Processes Integrated Enterprise - Automation, transparency Business visibility – Process Monitoring Create Business Indicators to measure against –
Activity Monitoring Evaluate Process Efficiencies – Streamline your
Business Processes
Business Process Monitoring (BPM) Needs a BPI platform Its not BPI Infrastructure administration (I.e. in OEM) Allows to know the current status of my Business
Process Instances Check for Errors raised in my Process Flow Represents the Path or route taken by Business
Events participating in the Business Process Ability to monitor Long lived Processes –
– Current Step of Execution, – State of Error,– Completed in time
Procurement Process Monitoring Start
CheckRequest
Valid
Checkdocument
Requisition
Supplier Order
Valid Requisition
YesNo
Is PO?No
InValid Requisition
Yes
Supplier Order
End
Start
CheckRequest
Valid
Checkdocument
Requisition
Supplier Order
Valid Requisition
YesNo
Is PO?No
InValid Requisition
Yes
Supplier Order
End
Status – Not StartedStatus – “check document”Waiting for Supplier Order
Business Activity Monitoring (BAM) Enabled by an Event driven Process
Integration Platform Meta Model based Runtime Repository Essential tool for the Real-time
enterprise Business advantage – early signs,
proactive actions, allows longer response
Answer questions like –– Invalid requisitions rejected by Purchasing
for a Dept this month = 20– Average Order and total cost in Purchasing
this YTD(or month) = $ 2 M
Agreements&
Connections
Data
earth
moon orbit`searth
last (third)quarter
gibbous moon
full moon
gibbous moon
first quarter
crescent
new moon
crescent
waning Moon
waxing Moon
SUN
Business Metadata &Alert Definitions
Procurement Activity Monitoring Manufacturing Budget for year – $12 M Multiple Suppliers provide year round Dept. Manager wants to prevent
monthly purchases over 1M Self sets a Activity Monitor for requisition
totals for 0.8 M for the month. If reached before 27th of Month –
– Proactively allows Manager to prevent further purchases
– Hold current open requisitions in Purchasing, identify and cancel if required
Detect Early & Respond Quickly
Agreements&
Connections
Data
earth
moon orbit`searth
last (third)quarter
gibbous moon
full moon
gibbous moon
first quarter
crescent
new moon
crescent
waning Moon
waxing Moon
SUN
Common Data and Meta data Repository
Business Process Optimization (BPO) BPI + BPM + BAM = enables BPO Business optimization
– Efficient Business Processes – Reduced Operation Costs– Improved Customer Service
BPO answers questions like– How long does it take to handle a
requisition? – 2 days– What is the average supplier
response time? 1 day– What are the ineffective or least used
processes in the Organization?
Start
CheckRequest
Valid
Checkdocument
Requisition
Supplier Order
Valid Requisition
YesNo
Is PO?No
InValid Requisition
Yes
Supplier Order
End
Procurement Optimization Start
CheckRequest
Valid
Checkdocument
Requisition
Supplier Order
Valid Requisition
Yes
No
Is PO?No
InValid Requisition
YesSupplier Order
End
Check> 1000
Create Supplier
Order
No
D E M O N S T R A T I O N
Business Process Optimization Business Process Optimization with OracleAS Intgegrationwith OracleAS Intgegration
Business Process Streamline - Future releases Process Monitoring Console Monitoring Reports
– Save, Schedule and Deliver Activity Reports
– Alert Manager, Notification Optimization Reports
– Business Process Attributes– Impact analysis
Manage Process status – On Demand Alert Manager Portal/Discoverer Integration
Session Summary
The Corporate Business Process The Business Process Management System Business Process Integration Business Process Optimization
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