streamlining hr processes with easyvista service management

Streamlining HR Processes with

George SpaldingEVP – Pink Elephant

Jennifer CastroSales Engineer

Agenda:

• Introduction with George Spalding from Pink Elephant• Demonstration with Jennifer Castro from Flycast

Partners• Contact information for follow-up questions/interest

Why would we want to apply EasyVista to our HR processes?

According to the US Small Business Administration, “the average business owner spends between 7 and 25% of their time handling employee-related paperwork. By reducing this burden, time and money savings can be realized”.

Why would we want to apply EasyVista to our HR Processes?

Automation of a company's Processes should result in:

Reduced turnaround time per transaction Reduced cost per transaction Reduced number of inquiries to HR Increased management and employee satisfaction

The scenario: Our example company has been using EasyVista for a while for IT self-service and back office IT. They have recently added several options to the self-service catalog to test user adoption and compare HR performance on the automatically assigned tasks vs. traditional email and paper-based methods.  We will be following a few different employees in their interactions with EasyVista to see how much easier it is to create, assign, and complete requests.

• HR Specialist: Andrew Adam (requests services for employees, also completes requests)

• Department Manager: Naomi Albers (performs approvals for employees in her department)

• Employee: Jennifer Castro (can make requests for herself)

• Backoffice: Various employees who carry out technical requests that are part of some HR processes such as on-boarding and off-boarding

Scenarios:

• Jennifer is getting married and needs to change her last name

• Andrew needs to request medical leave on behalf of an employee

• One of Adam’s employees is retiring, so he begins the multi-staged off-boarding process on their behalf

Thank you! Contact information for follow-up questions on

EasyVista

Jennifer Castro – Jennifer.castro@flycastpartners.com