student online reference guide 2014

National Student Financial Aid Scheme

sBux Student Guide

Tomorrow starts now

how to• RegisteronsBux• Useyourvoucherstopay

forgoodsandservices• Checkyourbalance• Checkyourstatement• ContactNSFAS

1

ReGiSteRinG and USinG SBUx1

the nSFaS ContaCt CentRe2

1 InordertoreceiveyourvouchersandtransactonthesBuxsystemyoumusthavebeengrantedaNSFASloanorbursary

2 Dial*120*176#andenteryourIDtoauthenticateyouraccount.

3 YouwillreceiveyoursBuxpasswordinanSMSwhichwillgiveyouaccesstoyouraccount.

4 Onceyouhaveyourreceivedyourpassword,youmayaccessyoursBuxaccountbydialling*120*176#tocheckyourbalancesandvouchers.

5 SpendvouchersatsBux registered merchants.

Resetyourpassword

Reportalostorstolencellphone

Changeyourregisteredcellphonenumber

Blockorunblockyouraccount

Makeenquiriesaboutyourtransactions

Logcomplaintsorgetinformation

ContacttheNSFASContactCentreto:YourNSFAS

allowances

forfood,

accommodation,

booksandtravel

willbepaid

withsBux

2 3

Note:Eachscreenneedstobeactedonwithin20seconds,otherwiseyouwillberequiredtorepeattheprocess.

SavethefollowingasaContactinyourcellphoneforeasyaccess:

*120*176#

Creating a CaSh voUCheR •Dialtheshortcode *120*176#

•Enteryour password

•Click Send

•Selectoption1. Cash voucherandclick Send

•Enteramount andclickSend

•Alistofvoucherswillbedisplayed.

•Enterthefollowinglinkintoyourbrowserhttps://celbux.appspot.com

•LogintoyoursBuxaccountbytypinginyourcellphonenumberandpasswordandclicktheLogin button

•Click Pay

•Enteramount

•Click done

•ReceiveSMSwithcashvouchernumber

SPendinG voUCheRS at registered merchants by providing your voucher number to the cashier

Readvouchernumbertocashierfromyourlistofvouchers.

Inordertolookupyourvouchers:

•Dial*120*176#

•Enteryour password

•ClickSend

•Selectoption3. vouchers

•ClickSend

•Readthevouchernumbertothecashier

Whathappensifyoudonotspendthetotalamountofthevoucher:

• Ifyoupaidwithacashvoucher,yourchangewillbeaddedtoyourcashbalance.

• Ifyoupaidwithafood,booksoraccommodationvoucher,yourchangewillbeissuedasanewvoucher.

Readvouchernumbertocashier.

Whathappensifyoudonotspendthetotalamountofthevoucher:

• Ifyoupaidwithacashvoucher,yourchangewillbeaddedtoyourcashbalance.

•Ifyoupaidwithafood,booksoraccommodationvoucher,yourchangewillbeissuedasanewvoucher.

InternetCellphone

daiLYtRanSaCtionS

Making a Payment to a Merchant by dialing *120*176#

the merchant will provide the Merchant Code.

Tomakeapaymenttoamerchantwithamerchantcode(cellphonetocellphonetransaction):

•Dial*120*176#

•Enteryourpassword

•EntertheMerchant Code

•Entertheamount

•Press 1toaccept

Notapplicable

viewing your tRanSaCtionS •Dialshortcode*120*176#

•Enteryour password

•ClickSend

•Selectoption4. Query

•ClickSend

• LogintoyoursBuxaccount

• Click More

• Clicktransactions

• Viewcashorvoucherbalance

viewing your voUCheRS

•Dialshortcode *120*176#

•Enter your password

•Click Send

•Selectoption 3. vouchers

•ClickSend

•Selecttheappropriatevoucherfromthelistprovided

•LogintoyoursBuxaccount

•Clickonthevoucher icon

•Selecttheappropriatevoucherfromthelistprovided

withdRawinG CaSh at Banking Merchants (if you received a Cash voucher)

•Ifyouwanttobuy goodsaswellasdraw cash

•CreateaCashVoucher(seeabove)andpayforgoods.

•CreateanotherCashVoucherfortheamountyouwishtodrawincash.

InternetCellphone

4 5

ManaGinG YoUR aCCoUnt

MaKinG a PaYMent

USinG a CaSh voUCheR to withdRaw CaSh

For further information contact our NSFAS Contact Centre

between 8:00am - 5:00pm

Email us: sBux@nsfas.org.zaor visit our website