studer call management system… · the studer call management system is basically scalable from...
Post on 11-Feb-2018
216 Views
Preview:
TRANSCRIPT
Studer Call Management System Product Information
The Studer Call Management System uses Voice Over Internet Protocol technology to replace the physical Telephone Hybrids and Codecs. The control and signalling systems of the hybrids and codecs are integrated parts of CMS. It will interface to most PBX’s with VOIP interfaces, direct with ISDN lines or to the Internet. It also allows the control of analogue lines (POTS). When interfaced
with the Studer OnAir 3000 console platform, the result is better, more effective and intuitive handling of outside sources. The CMS has appli-cations for different situations where telephone and/or codecs are involved in a broadcaster’s daily work, ranging from simple off-air interviews to large game shows.
�
Voice-over-IP: The Studer CMS handles VoIP telephone trafficwithease.WithEthernetconnections,thevoiceserver can control and distribute up to 240channels either directly or via holding areasto broadcast studios, editors’ desks, or calloperators.Therearevirtuallynolimitstocallpatching and management via holding areas.Standardaudiocardsprovideatwo-wayinterfacewiththeaudioworld.
ISDN: Upto120channelscanbeconnectedwiththevoiceserverviaanISDNadapterandmanaged/distributedusingvoice-over-IP.Again,operationisvia the sameclient that controlsVoIPandanaloguetelephonelines.
POTS: TheStuderCMScanofcoursehandlecallsonanaloguetelephonelines.Inthisscenario,theservermanagesuptofouranaloguetelephonehybrids per studio or audio workstation vianetwork programmable control units that areoperatedviathesamesoftwareclient.
NotonlydoestheStuderCallMangementSystemprovidevirtuallyunlimitedcontrolovertelephonetraffic,italsohandlesrelatedperipheralslike signal lamps, studio red-light installations, and other items ofbroadcastequipmentthatneedtobecontrolledintandemwithcommu-nicationsystems.ConnectedtoatelephonenetworkthatsupportscallerID(e.g.ISDN),theStuderCallManagementSystemcanalsobelinkedwithdirectoryservices.Thisallowsfocusedanalysisofcallerdemographics,whichholdsmajorbenefitsforgamingandvotingapplications.
System Overview
TheStuderCallManagementSystemisbasicallyscalablefromverysmallsystems(CMSServer+fewclients)uptoverylargesystems(MultipleCMSserverswithhundredofclients).Thesystemcaneitherbecon-necteddirectlytoISDNandInternet(VoIP)orcommunicatewithaPBX(PrivateBranchExchange)oraVoIPexchangesystem(likeCiscoCallManagerorothers).RedundantoperationofCMSServersispossible.
Communication (control, voice/audioand signalling)betweenaCMSServerandCMSclientisonlyviaTCP/IP.TheCMSoffersthefollowingstandardcommunicationprotocols:H.323forVoIPG.711softcodecforspeechcodingG.722,G722.2availablesoon,Speex,OggVobisforhigh-qualityaudio.(->16bit,>20kHz)
NDSI
STOP
tenretnI PI/PCT
NDSI
golanA
PI/PCT
golanA
oiduA
Aud
io
revreSSMC
XBP
Studer Call Management System (CMS)
AttheheartofthesystemistheCMSserverthatcanhandletheentiregamut of telecommunications formats, fromanaloguePOTS circuits,throughISDN,tothelatestvoice-over-IPtechnology.
Thesystem‘smainjobistoautomaticallymanageanddistributecallsto clients used by reporters and operatorsworking in studios andeditorialoffices.
Theentiresystemisunderstraightforwardsoftwarecontrol,managedbyaclientapplicationthatisinstallableonanynumberofnetworkedPCs.Usersdonothavetobeconcernedwithdistinctionsbetweenanalogue,ISDN,orVoIPtelephonetraffic,orindeedamixofallthree.
�
UsingaCMSReporterclientwithwidebandsoftcodecallowshigh-qualityaudiotransmissionfromoutsiderighttothemixingdeskinthestudiousingthesameuser-interfaceasforphonecalls.
The CMS allows extensive signalling of calls over TCP/IPwith relayinterfaces.
TheStuderCallManagementSystemusesonlystandardITequipmentandcomponentsandsupportsalmostanyaudio-cardforcoding/de-codingofaudiofrom/totheaudioequipmentlikeamixingdesk.EachCMSclientcansupportupto4audio-channels(eachwithclean-feed),eitherwith2-channelormulti-channelboards.
OnAir 3000 Integration
TheCMSclientcanbeintegratedtotheFaderscreen(touch)oftheStuderOnAir3000mixingconsoleorcanrunonitsownscreen.
TheCMSClientandtheOnAir3000mixingconsolecancommunicatetogether.ItispossibletoservethecallerontheCMSClientaswellasonthemixingconsole(OnAir/Holdswitch,Talkback,PFL).
Server/Client structure
TheStuderCallManagementSystemisbasedontheCMSServerandCMSClientsthatareavailableforvariousapplications.TheheartofthesystemistheCMSServersoftwareandtheXCAPIinterface.
XCAPIprovidestelcoservicesforVoIP(VoiceoverIP)asCAPIdoesforISDN.VarioussoftwaremodulesoftheCMSServersoftwaremanageanddistributeincomingandoutgoingcommunicationlinesconnectingthem to the clients and/or to other VoIP systems (like Cisco CallManager).
ThenumberofCMSclientsperserverisunlimited,themaximumnumberofsimultaneouslinesis240forVoIPand120forISDNlines.
�
Studio Client
TheStudioClientisdesignedforoperationinon-airand/orproductionsurroundingsandoffersawiderangeoffunctionalitytomanagecallseitherdirectlyorforwardedfromotherCMSClients.
•optimizedfortouchscreen•prioritiesforholdingareas•filterfunctionality•AutoFillfunction•Softphoneintegrated•infowindow•VIPsignalisation•IntegratedwithOnAir3000
Newsroom Client
TheNewsroomClientisforthejournalistsonthenewsdeskwhoaremainlyconductingoff-airtelephoneinterviews.
NewsroomClientfeatures:• Integratedsoftphone• Twooutgoingcallssimultaneously• Manypresetbuttons• Usingonlyasmallwindowsootherapplicationscanbeaccessed
simultaneously
Applications
TheCMScancoverawiderangeofcommunicationrelatedapplicationsinabroadcasthouse.Itsflexibilityandscalabilityallowssystemswithonlyafewclientsuptocomplexinstallationswithhundredsofclientsinstudios,newsroomsandoutsidebroadcastingsurroundings.
Telephonesystem:TheCMSisafullblowntelephonesystemtointerfacecommunicationlines(POTS,ISDN,VoIP)withprofessionalbroadcastequipmentlikeanon-airorproductionmixingconsolewithasingleGUI.Itcanreplaceanytelephone-orISDN-hybridsolutionandadditionallyoffersVoIP.
Audiorouting:TheCMSisabletoroutehigh-qualityaudio(G.722)overstandarddigitalcommunications lines (ISDN, VoIP) with the same GUI mentionedabove.Theuseofsoftcodecsavoidsexpensivehardwaresolutionsandallowscompactmobileequipment.
Intercom:TheCMSisacompletecommunicationsystem(Softphone)forinternalandexternalconnections.
VoiceMailbox:TheCMSoffersahighlysophisticatedansweringsystemonmultiplelevelswithautomaticrecording.
Gameing/Voting:The CMS allows extensive on-air gameing and voting with onlineanalysis.ThesystemallowseventofiltercallerswithautomaticQ&Acascadesondifferentlevelsuntiltheyfinallyreachtheholdingareasinthestudio.
Marketing-Tool:With the CMS it is possible to analyse caller demographics (withgraphicaloutput)toaveryhighlevel.
CMS Clients
TheStuderCallManagementSystem(CMS)offersfourtypesofclientsforbestoperationinvariousapplications:•StudioClient•NewsroomClient•ReporterClient•OperatorClient
�
Reporter Client
TheReporterClientisasoftphonethatcanbeusedindependentoftheCMS.Theclientismeantforthereporterworkingexternallyandwillbecompliantwithmostcodecstandards,i.e.G.711,G.722…
ReporterClientfeatures:• Manycodecstandardsbuiltin• IndependentofCMS• CancommunicateVOIPoverISDN
Operator Client
TheOperatorClientisprimarilyforthetelephoneoperatoranswering/screeningthecalls.Theoperatorwillthenaddthecaller’sdatatotheinformationwindowandpassthecalltothestudioorcontrolroom.
Feature Studio Newsroom Reporter Operator
Multi-Language (Uni-Code)
OnAir 3000 integration
Caller Identification
Name/address of caller
Editable additional info of the caller (for all calls and/or for current call)
Time the caller is waiting
Number of calls of the caller, date of last call
Number of on-air’s of the caller, date of last on-air
Number of wins of the caller, date of last win
Integrated Softphone
DTMF send
Redial
Presets
Shortcut keys (considering Softcodec)
Holding areas
Color for each holding area
Prioritizing of holding area
Direct on-air of callers in holding areas
Moving of callers from one holding area to another
Forwarding of callers to other CMS clients
Hang-up for each caller or all callers
Winner-Notification
�
XCAPI
Foralongtimenow,ISDNhasbeentherelevantstandardformoderntelecommunication. Strong services and high quality of speech aresettingthebenchmarksforanycompetingtechnique.
Many businesses nowadays are using ISDN based software solutionscompatible to CAPI 2.0 for better customer service and a moreefficientperformance.Thescaleincludessimplefax-servers,CTI-andIVR-productsuptocomplexUM-solutions,–orroutingsolutionslikeanACD.MostoftheseproductsareconnectedtoastandardPBXviaanISDNcardbasedonCAPI2.0.
Butparalleltothis,anewstandardhasalreadybeguntoestablishitself asanewprofessional reference: Voiceover IP. VoIPuses thenormal Ethernet computer network, originally designed to be usedfordatacommunications.VoIPmakesuseofthisnetworktotransfernormalconversation,too.
Until now integrating VoIP meant difficulties in many respects: acomplex integration scenario, lessqualityof service, lowquality inspeech transmission. The simple reason for this is that ISDN cardsarenotcompatiblewithVoIP.Thereforeexpensivegatewayshadtobeinstalled,toallowexistingISDNapplicationsandhardwaretointegratetelephonesandotherequipmentdesignedfortheVoIPnet.
XCAPI – a new product from German telecom software specialistTE-Systems–offersanentirelydifferentsolutionwithmostpositiveresults: Installation is totally easy, integration is surprisingly wide-scaled.HenceXACPIcanbeusedasaplug’n’playreplacementforastandardISDN-card,allowingallapplicationsandhardwaretoaccessboththeISDNandtheVoIPnet.
AnyapplicationidentifiesXCAPIasadriverforanISDN-card,offeringfaxandsupplementaryservicesandalsoconferencing.InsteadofusinganS0orS2Mport,XCAPIconnectstothetelephonesystemviatheEthernetporttocommunicateaccordingtoH.323.
XCAPIsperfectqualityofspeechisaresultofthebrandnewX-En-hancetechnology,developedbyTE-SYSTEMS.ItequalstheclarityandspeedofISDNandVoIPforbestcommunicationalresults.
FulfillingallrelevantstandardsisakeyissueforXCAPI.AllapplicationsandhardwarecompatibletotheinternationalnormCAPI2.0caneasilybeconnected.ForcommunicatingthroughthedatanetworkXCAPIisreferring to the ITU standardH.323. Any faxor speechdata fromcorrespondingsourcesXCAPItransferswithbestreliability fromonepointtotheother.
OneachmachineXCAPIoperatesupto240lines.Thecapacitycanbescaledfreelyaccordingtotherequiredbandwidth.Anythingispossible–fromtwouptosomehundredlinesbyclusteringmachines.
HighflexibilityandadaptabilityofferXCAPIawiderangeofpossibleoperations.WithXACPIexistingCAPI2.0applicationsgettheirstepinto the future. XCAPI interprets incoming DTMF tones and canproducethemitself.XCAPIdistributescalls,sendsandreceivesfaxandoperatesconferences,eveniftheirparticipantsareusingbothISDNandVoIPtechnique.
ApartfromthisXCAPIofferstheintegrationofexistingISDN-cardsinitsoperations.Hencemixedinfrastructurescanbeintegratedinthemosteasyway-simplybyinstallingthenewmiddlewareforVoIPandISDN!
XCAPIoperatesasadriverinthekernelmodeandisamiddlewarefortheintegrationofVoIPandISDN.Thegraphicshowsitsoperationschemeandwidespreadconnectivity.
XCAPI - Facts And Data
XCAPIisthenewmiddlewareforVoIPandISDNanditsupportsmanystandards,thusopeningnewdoorstoapplications,givingthembetterperformanceandeasierintegration.Thefollowinglistshowssomeofthemajortechnicalfeatures:
CAPI 2.0
XCAPIiconformsperfectlywithCAPI2.0.ItsupportsallnecessaryB-channelprotocolsforspeech:•B1:64kbitBittransparent,T.30•B2:Transparent,T.30•B3:Transparent,T.30
Faxsupport(T.30)isofferedfor:•MH•MR•MMR•ECM(ErrorCorrection)
FurthermoreXCAPIsupportsfunctionsneededfortheusewithunifiedmessagingapplications.Presentlytheseare:•RecognitionandgenerationofDTMF-tones(outband)•RecognitionandgenerationofDTMF-tones(inband)•Line-Interconnect.
�
Other Functions
XCAPIoperatesamaximumofeightcontrollers,nomatterwhethertheyareforISDN-orEthernet-cards.Cardscanalsobemixedonamachine.OnaPCXCAPIcancontrolupto240lines.ISDN-cardsmustofferaCAPI2.0interfaceforkernelmodeuse.Thenumberof linesavailableintheISDNmodedependsontheammountoflinesofferedbytheISDNcardsinuse.Itusuallyis2to30percard.
Technical Basis
ThetechnicalbasisforXCAPIisaregularstandardPC,runningWindows2000/NT.Alsorequired isanEthernetcard,compatibletoNDIS-5. IfISDNisneeded,anyISDNcardstandardizedtoCAPI2.0canbeused.
Ifthereareanyquestionsleft,pleasedonothesitatetocontactus.We’dliketogiveyoufurtherinformationaboutXCAPIsfunctionsanditseasyinstallation!
Applications
CAPI2032.DLL
Combinated ISDN- and VoIP-CAPI driver(incl. VoIP-protocol-stack)
ISDN-CAPI-driverof card manufacturer
Windows-TDI(Transport Driver Interface)
ISDN card Ethernet card
User mode
Kernelmode
Hard-ware
VoIP-CAPI (KM*)
VoIP Abilities
XCAPI offers outstanding functionality for VoIP. Among others it ishighlycompatiblewithvariousproductsbasedonH.323.XCAPIgivesinteroperabilitywithproductsandstandardsof:•Cisco•Innovaphone•Radvision•MSNetmeeting•Snom•Symbol•OpenH323•andmanymore
PresentlyXCAPIsupportsthefollowingcodecsforspeech:•G.711alaw/µLaw•GSM6.10•Speex•G.722.2(soonavailable)
Amongst others the following standards for VoIP are supported byXCAPI:•H.323forVoIPsignalling•H.450forsupplementaryservices•T.38forrealtimefax
Studer Professional Audio GmbH Althardstrasse 30, CH-8105 Regensdorf-Zurich Switzerland, Phone +41 44 870 75 11, Fax +41 44 870 71 34
www.studer.ch
All content subject to change. Studer is a registered trademark of Studer Professional Audio GmbH. Printed in Switzerland. Copyright by Studer Professional Audio GmbH 10.26
.5760
(Ed
.112
005)
Studer OnAir Consoles
OnAir3000Modulo OnAir3000
OnAir2000M2
OnAir1000
OnAir500Modulo OnAir500
top related