subscription notifier webinar

Accelerate Content Access and Updates with Subscription Notifier for Oracle WebCenter

Fishbowl Solutions

Agenda

• Fishbowl Solutions Overview

• Business Problems

• Subscription Notifier Overview

• Use Cases for Subscriptions

• Demo

• Summary

About Fishbowl Solutions

Experience• Over 700 projects since founding in 1999• Oracle “Gold” Partner• Oracle “Public Sector Pillar Partner”

Expertise• Portals and Content Management• Enterprise Information Management• Business Process Automation

Customer Successes• Across verticals

Award Winning• Forrester Groundswell Award - Mobile App• Oracle Excellence Award• Enterprise 2.0 Blazer• 2009 ECM Architect of the Year

Leading WebCenter Innovations

WebCenter Mobile WebCenter Portals & Intranets

Google Search Integration 11g Upgrades

Fishbowl Consulting Services

+ WebCenter Content+ Document Management

+ Digital Asset Management

+ Image & Process Management

+ Forms Recognition

+ WebCenter Portal+ Employee Intranets

+ Vendor or Partner Extranets

+ Customer Portal

+ ADF \ SOA+ BPM (business process management)+ ERP Integrations+ Installations, Configuration, Performance Tuning, Solution Design,

Development, Implementation

+Records Management

+Web Content Management

+Document Capture

+Content Consolidation

Overview, Use Cases & Customer Successes

Subscription Notifier

Business Problems

• Outdated/inaccurate web content

• Limited visibility to new content releases

• Non-proactive content reviews

• Non-process driven review actions

Customer Success: Fishbowl Solutions

Customer Profile: • Value-Add Software and Services Provider for Oracle WebCenter• Help customers further leverage and extend Oracle WebCenter

investments

Business Drivers : • Ensure regular updates to web content• Maintain SEO position• Deliver most up-to-date content to web visitors

Solution Summary: • Schedule email notification to the marketing team 30 days before

the web content’s check-in date of six months prior• Update web content with new keywords, search phrases, and

technical information• Schedule the removal of web content that has not been updated

in over one year from the check-in date

Subscription Notifier: Overview

• Business Rule-Based Content Tracking– More than expiration

• Easy Query Building– No iDoc scripting

• Proactive Email Notifcations– Review– Updated– New revisions– Ready to expire

• Trigger Other Events

• Use Cases: • Web Content

Management• Contract Management• Policy & Procedure

Management• Sales Enablement

Custom Email Notifications Based on any Business Rule

Use Case: Ensure Proactive Web Updates

• Business Problems:– Internet

– Poor SEO position– High bounce rate

– Intranet– Low adoption– Disengaged employees

• How Can Subscription Notifier Help?– Alert content owners when

specified content is X days old• Benefits:

• Ensure content remains fresh – keep visitors coming back

• Save time to review and update

• Use Cases: • Web Content

Management• Contract Management• Policy & Procedure

Management• Sales Enablement

Custom Email Notifications Based on any Business Rule

Use Case: Get Ahead of Contract Renewals

• Business Problems:– Difficulty renegotiating terms

prior to expiration• How Can Subscription Notifier

Help?– Email notifications to contract

owners at 90, 60 and 30 days– Alerts specific users to the

contracts they manage• Benefits:

– Renegotiating contracts early can lead to better rates

– Helps to avoid contract expiration and increased rates and fees

• Use Cases: • Web Content

Management• Contract Management• Policy & Procedure

Management• Sales Enablement

Custom Email Notifications Based on any Business Rule

Customer Success: HCMC

Customer Profile: • Minnesota’s premier Level 1 Adult Trauma Center• Recognized system of primary care clinics and retail clinics• About 500,000 clinic visits in 2012

Business Drivers : • Notify users ahead of contracts upcoming expiration• Provide users with easy access to the contracts they manage• Provide instructions to users on any actions required

Solution Summary: • Fishbowls’ Subscription Notifier extended WebCenter Content’s

notification of expiration functionality• Subscription notifier configured to provide email notifications

to contract owners at 90, 60 and 30 days• Combined system has helped HCMC become proactive with

contract negotiations leading to lower rates

Use Case: Trigger Workflows to Update or Archive

• Business Problems– Difficult review process due to

multiple cycles and processes• How Can Subscription Notifier

Help?– Set review cycle based on

document type– Change security on content– Create multiple notification

periods• Benefits:

– Reduce time spend managing multiple plans

– Ensure final policies/plans cannot be modified

• Use Cases: • Web Content

Management• Contract Management• Policy & Procedure

Management• Sales Enablement

Custom Email Notifications Based on any Business Rule

Customer Success: NAVTEQ

Customer Profile: • Enables navigation, location-based services, and mobile

advertising around the globe• Product offering of Nokia’s Location and Commerce business• Maps power automotive navigation, portable devices, Internet-

based map applications and government and business solutions

Business Drivers : • 150+ Disaster Recovery Plans made review cycles hard to manage• Specify type of plan and set review cycle based on that type• Notify multiple reviews from different departments via email

Solution Summary: • Fishbowls’ Subscription Notifier enabled subscriptions based on plan

type – allowing management with few subscriptions• Plan security changed based on review cycle• Configured to notify users multiple times, include 3, 2 and 1 day out

Use Case: Notify Key Stakeholders of New Content

• Business Problems– Sales and other key stakeholders

unaware of new content• How Can Subscription Notifier Help?

– Automatically generate content lists and email them based on business rules

• Benefits– Provide visibility into the creation

high-value marketing assets so they can be used

– Ensure the most accurate and up-to-date content is being referenced

• Use Cases: • Web Content

Management• Contract Management• Policy & Procedure

Management• Sales Enablement

Custom Email Notifications Based on any Business Rule

Customer Success: Fishbowl Solutions

Customer Profile: • Value-Add Software and Services Provider for Oracle WebCenter• Help customers further leverage and extend Oracle WebCenter

investments

Business Drivers : • Provide visibility into content creation• Deliver proactive notifications to sales team • Reduce time spent searching for and recreating content

Solution Summary: • Schedule email notification to team members when new or

updated brochures, case studies, white papers or presentations are checked in

Sales Enablement: Notification Example

Subscription Notifier: Additional Features

• Create granular notification schedules for user notification

• Notify different lists of users on different schedules for the same content

• Undo the check-out for content that has been checked out for an extensive amount of time

• Update an external database• Send a single email notification once

a day for items still in workflow queue

Notifications in WebCenter - Comparison

Feature Notification of Expiration

WebCenter Subscriptions

Subscription Notifier

Notification of new content/versions X X

Consolidated email notifications X XNotification of content to expire X X

Separate notification schedules

X

Notification of metadata changes XSide-effect of automatically updating metadata X

DemoSubscription Notifier for

Oracle WebCenter Content

Summary

• Highly Configurable– Support multiple use cases

• Ensure proactive and frequent content updates

• Powerful notification and side effects features

• Extend notification of expiration capabilities

Fishbowl Summer Webinar Series

• Integrate and Streamline the Management of Enterprise Content within Oracle WebCenter

– August 27th, 12pm CST

• Discover Fishbowl's Packaged Tools for Oracle WebCenter Automation

– September 5th, 12pm CST

register: fishbowlsolutions.com/news/webinars

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web: fishbowlsolutions.com email: info@fishbowlsolutions.com

phone: +1.952.465.3400 blog: cfour.fishbowlsolutions.com

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