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Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 1
SUMMARY OF GSM OPERATORS KEY PERFORMANCE INDICATORS
FROM FEBRUARY 2013 TO DECEMBER 2013
FEBRUARY 2013
OPERATOR CSSR DCR SDCCH CONG TCH CONG
Airtel 95.99 0.86 0.76 1.10
Etisalat 95.21 0.76 0.34 0.30
Glo 96.46 1.29 1.40 1.06
MTN 96.39 1.36 1.07 1.63
Target ≥ 95.5% ≤ 1.9% ≤ 1.0% ≤ 1.8%
95.99
95.21
96.46 96.39
95.50
95.00
96.00
97.00
98.00
99.00
100.00
Airtel Etisalat Glo MTN Target
CSSR ≥ 95.5%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 2
0.86 0.76
1.29 1.36
1.90
0.00
0.60
1.20
1.80
2.40
3.00
Airtel Etisalat Glo MTN Target
DCR ≤ 1.9%
Airtel
Etisalat
Glo
MTN
Target
0.76
0.34
1.40
1.071.00
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
SDCCH CONG ≤ 1%
Airtel
Etisalat
Glo
MTN
Target
1.10
0.30
1.06
1.63
1.80
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
TCH CONG ≤ 1.8%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 3
MARCH 2013
OPERATOR CSSR DCR SDCCH CONG TCH CONG
Airtel 97.73 0.77 0.19 0.35
Etisalat 98.72 1.25 0.12 0.11
Glo 97.73 1.79 0.69 0.44
MTN 96.45 1.54 0.45 0.57
Target ≥ 95.5% ≤ 1.9% ≤ 1.0% ≤ 1.8%
97.73
98.72
97.73
96.45
95.50
95.00
96.00
97.00
98.00
99.00
100.00
Airtel Etisalat Glo MTN Target
CSSR ≥ 95.5%
Airtel
Etisalat
Glo
MTN
Target
0.77
1.25
1.79
1.54
1.90
0.00
0.60
1.20
1.80
2.40
3.00
Airtel Etisalat Glo MTN Target
DCR ≤ 1.9%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 4
APRIL 2013
OPERATOR CSSR DCR SDCCH CONG TCH CONG
Airtel 97.57 0.83 0.18 0.41
Etisalat 98.79 1.08 0.12 0.11
Glo 94.60 1.77 0.74 0.50
MTN 96.58 1.47 0.13 0.58
0.190.12
0.69
0.45
1.00
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
SDCCH CONG ≤ 1%
Airtel
Etisalat
Glo
MTN
Target
0.35
0.11
0.440.57
1.80
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
TCH CONG ≤ 1.8%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 5
97.57
98.79
94.60
96.58
95.50
94.00
95.00
96.00
97.00
98.00
99.00
100.00
Airtel Etisalat Glo MTN Target
CSSR ≥ 95.5%
Airtel
Etisalat
Glo
MTN
Target
0.83
1.08
1.77
1.47
1.90
0.00
0.60
1.20
1.80
2.40
3.00
Airtel Etisalat Glo MTN Target
DCR ≤ 1.9%
Airtel
Etisalat
Glo
MTN
Target
0.180.12
0.74
0.13
1.00
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
SDCCH CONG ≤ 1%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 6
MAY 2013
OPERATOR CSSR DCR SDCCH CONG TCH CONG
Airtel 97.34 0.83 0.14 0.24
Etisalat 99.01 0.84 0.10 0.07
Glo 96.57 1.75 0.74 0.48
MTN 96.43 1.60 0.14 0.76
0.41
0.11
0.500.58
1.80
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
TCH CONG ≤ 1.8%
Airtel
Etisalat
Glo
MTN
Target
97.34
99.01
96.5796.43
95.50
95.00
96.00
97.00
98.00
99.00
100.00
Airtel Etisalat Glo MTN Target
CSSR ≥ 95.5%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 7
0.830.84
1.75
1.60
1.90
0.00
0.60
1.20
1.80
2.40
3.00
Airtel Etisalat Glo MTN Target
DCR ≤ 1.9%
Airtel
Etisalat
Glo
MTN
Target
0.140.10
0.74
0.14
1.00
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
SDCCH CONG ≤ 1%
Airtel
Etisalat
Glo
MTN
Target
0.24
0.07
0.48
0.76
1.80
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
TCH CONG ≤ 1.8%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 8
JUNE 2013
OPERATOR CSSR DCR SDCCH CONG TCH CONG
Airtel 96.66 0.84 0.51 0.88
Etisalat 98.50 0.58 0.57 0.21
Glo 96.83 1.67 1.62 0.41
MTN 97.12 1.34 0.70 1.52
96.66
98.50
96.8397.12
95.50
95.00
96.00
97.00
98.00
99.00
100.00
Airtel Etisalat Glo MTN Target
CSSR ≥ 95.5%
Airtel
Etisalat
Glo
MTN
Target
0.840.58
1.67
1.34
1.90
0.00
0.60
1.20
1.80
2.40
3.00
Airtel Etisalat Glo MTN Target
DCR ≤ 1.9%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 9
JULY 2013
OPERATOR CSSR DCR SDCCH CONG TCH CONG
Airtel 97.68 0.95 0.15 0.40
Etisalat 99.14 0.95 0.11 0.06
Glo 96.65 1.66 0.74 0.47
MTN 96.86 1.48 0.11 0.58
0.51 0.57
1.62
0.70
1.00
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
SDCCH CONG ≤ 1%
Airtel
Etisalat
Glo
MTN
Target
0.88
0.21
0.41
1.52
1.80
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
TCH CONG ≤ 1.8%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 10
97.68
99.14
96.6596.86
96.00
95.00
96.00
97.00
98.00
99.00
100.00
Airtel Etisalat Glo MTN Target
CSSR ≥ 96%
Airtel
Etisalat
Glo
MTN
Target
0.950.95
1.66 1.48 1.70
0.00
0.60
1.20
1.80
2.40
3.00
Airtel Etisalat Glo MTN Target
DCR ≤ 1.7%
Airtel
Etisalat
Glo
MTN
Target
0.150.11
0.74
0.11
0.80
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
SDCCH CONG ≤ 0.8%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 11
AUGUST 2013
OPERATOR CSSR DCR SDCCH CONG TCH CONG
Airtel 96.76 0.74 0.54 0.87
Etisalat 98.84 0.53 0.70 0.24
Glo 96.67 1.37 1.49 0.95
MTN 96.67 1.32 0.69 1.28
0.40
0.06
0.470.58
1.50
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
TCH CONG ≤ 1.5%
Airtel
Etisalat
Glo
MTN
Target
96.76
98.84
96.67 96.67
96.00
95.00
96.00
97.00
98.00
99.00
100.00
Airtel Etisalat Glo MTN Target
CSSR ≥ 96%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 12
0.740.53
1.37 1.32
1.70
0.00
0.60
1.20
1.80
2.40
3.00
Airtel Etisalat Glo MTN Target
DCR ≤ 1.7%
Airtel
Etisalat
Glo
MTN
Target
0.54
0.70
1.49
0.69 0.80
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
SDCCH CONG ≤ 0.8%
Airtel
Etisalat
Glo
MTN
Target
0.87
0.24
0.95
1.28
1.50
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
TCH CONG ≤ 1.5%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 13
SEPTEMBER 2013
OPERATOR CSSR DCR SDCCH CONG TCH CONG
Airtel 96.46 0.76 0.64 1.02
Etisalat 98.75 0.75 0.29 0.17
Glo 96.49 1.48 1.57 1.10
MTN 97.74 1.27 0.48 0.92
96.46
98.75
96.49
97.74
96.00
95.00
96.00
97.00
98.00
99.00
100.00
Airtel Etisalat Glo MTN Target
CSSR ≥ 96%
Airtel
Etisalat
Glo
MTN
Target
0.760.75
1.481.27
1.70
0.00
0.60
1.20
1.80
2.40
3.00
Airtel Etisalat Glo MTN Target
DCR ≤ 1.7%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 14
OCTOBER 2013
OPERATOR CSSR DCR SDCCH CONG TCH CONG
Airtel 96.54 0.78 0.68 0.85
Etisalat 99.22 0.54 0.70 0.23
Glo 96.46 1.41 1.49 1.21
MTN 97.49 1.32 0.61 1.09
0.64
0.29
1.57
0.48
0.80
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
SDCCH CONG ≤ 0.8%
Airtel
Etisalat
Glo
MTN
Target
1.02
0.17
1.10
0.92
1.50
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
TCH CONG ≤ 1.5%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 15
96.54
99.22
96.46
97.49
96.00
95.00
96.00
97.00
98.00
99.00
100.00
Airtel Etisalat Glo MTN Target
CSSR ≥ 96%
Airtel
Etisalat
Glo
MTN
Target
0.780.54
1.41 1.32
1.70
0.00
0.60
1.20
1.80
2.40
3.00
Airtel Etisalat Glo MTN Target
DCR ≤ 1.7%
Airtel
Etisalat
Glo
MTN
Target
0.68
0.70
1.49
0.61
0.80
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
SDCCH CONG ≤ 0.8%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 16
NOVEMBER 2013
OPERATOR CSSR DCR SDCCH CONG TCH CONG
Airtel 96.33 0.77 0.61 1.07
Etisalat 98.73 0.70 0.27 0.29
Glo 96.36 1.45 1.98 1.39
MTN 97.34 1.27 0.65 1.17
0.85
0.23
1.211.09
1.50
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
TCH CONG ≤ 1.5%
Airtel
Etisalat
Glo
MTN
Target
96.33
98.73
96.36
97.34
96.00
95.00
96.00
97.00
98.00
99.00
100.00
Airtel Etisalat Glo MTN Target
CSSR ≥ 96%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 17
0.77 0.70
1.45 1.27
1.70
0.00
0.60
1.20
1.80
2.40
3.00
Airtel Etisalat Glo MTN Target
DCR ≤ 1.7%
Airtel
Etisalat
Glo
MTN
Target
0.61
0.27
1.98
0.65 0.80
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
SDCCH CONG ≤ 0.8%
Airtel
Etisalat
Glo
MTN
Target
1.07
0.29
1.39
1.17
1.50
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
TCH CONG ≤ 1.5%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 18
DECEMBER 2013
OPERATOR CSSR DCR SDCCH CONG TCH CONG
Airtel 97.20 0.78 0.35 0.62
Etisalat 96.34 0.81 0.08 0.09
Glo 96.90 1.13 0.80 0.76
MTN 96.85 1.25 0.18 0.64
97.20
96.34
96.90 96.85
96.00
95.00
96.00
97.00
98.00
99.00
100.00
Airtel Etisalat Glo MTN Target
CSSR ≥ 96%
Airtel
Etisalat
Glo
MTN
Target
0.780.81
1.131.25
1.70
0.00
0.60
1.20
1.80
2.40
3.00
Airtel Etisalat Glo MTN Target
DCR ≤ 1.7%
Airtel
Etisalat
Glo
MTN
Target
Summary of GSM Operators Key Performance Indicators from February 2013 to December 2013
Page | 19
ABBREVIATIONS
CSSR – CALL SETUP SUCCESS RATE
DCR – DROP CALL RATE
SDCCH CONG – STANDALONE DEDICATED CONTROL CHANNEL CONGESTION
TCH CONG – TRAFFIC CHANNEL CONGESTION
0.35
0.08
0.80
0.18
0.80
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
SDCCH CONG ≤ 0.8%
Airtel
Etisalat
Glo
MTN
Target
0.62
0.09
0.760.64
1.50
0.00
0.40
0.80
1.20
1.60
2.00
Airtel Etisalat Glo MTN Target
TCH CONG ≤ 1.5%
Airtel
Etisalat
Glo
MTN
Target
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