summit sharing 2011

SUMMIT SHARING 2011My, how far we have come….Alliance Summer Meeting:

SUMMIT SHARING

@OrbisCascade

@AnyaNArnold#AllianceSum

mer #SummitLibs

"What will kill librarianship is when librarians have an inability to see what could be and only see what is …Librarianship is a conversation about how we can make this world a better place.” ~R. David Lankes, quoted in the ACRL Environmental Scan 2010

Agenda for tonight

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

The SPOT Reps SPOKE, and SPOT….LISTENED Brain Storming for FY12

Sending Items Back Clean Courier Program Update

Transit Statistics: How can we see the whole picture?

Discussion ….Bedtime?

SPOT Reps SPOKE, and SPOT…LISTENED

Last July, all the SPOT Reps met and talked about what they wanted to see improved about WorldCat Navigator, which gave SPOT a list of action items and touch points… Here is where we stand…

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED

Completed Items:1. As much as

possible staggered upgrades and changes.

2. Creation of Work-flow Analysis Team

3. Creation and Maintenance of a Glossary of terms

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED

Completed Items:4. Ensuring FERPA

Compliance5. Ensuring Patron

Privacy of Borrowing Records

6. Documenting the Queues

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED

Completed Items:7. New Report:

Returned but not Checked In

8. Working with OCLC to at least have a week’s prior notice to a change in the interface

9. CommunicationsAlliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED

Completed Items:10. New “Where Are

You From Screen”11. Patrons are able

to view both their Summit Request and their ILLiad Requests

12. WCL supporting Course Reserves

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED

IN THE WORKS:1. PUA!!!2. Reliability Of NRE

and WorldCat Discovery Perform

3. Better Documentation from OCLC

4. Turn around time Studies

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED

IN THE WORKS:5. Reviewing “Public

Note Usage”6. Item Availability7. Usability testing –

Staff and End User8. Known Item

Searching9. Better Facet

Interface Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED

IN THE WORKS:10. Usability Results11. Log On Integration

for Patrons 12. Alliance Website :

Summit Section Redesign

13. Terminology Adjustment

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED

Long term planning:1. Item Level Holds2. Login that would

go straight to the batch update screen

3. Undo Actions: un-ship, un-receive

4. Better multi-volume requesting

5. Advance/Expert

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

SPOT Reps SPOKE, and SPOT…LISTENED

We ARE ……LISTENING

What do you like about the system?

If you had a magic power and could change one thing… what would it be?

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

Send it back ………CLEAN

Alliance Summer Meeting: SUMMIT SHARING@OrbisCascade @AnyaNArnold

#AllianceSummer #SummitLibs

Courier Program: Debi Place and Meredith Greenwood

Alliance Summer Meeting: SUMMIT SHARING@OrbisCascade @AnyaNArnold

#AllianceSummer #SummitLibs

NRE Transit Statistics

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

Borrower Turnaround Time

Hold is placed

Lending staff

processing Courier

transport Borrowin

g staff processi

ng Item status

Received

Time being measured

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

Borrower report for April

COCCClar

kEW

U

Lewis &

Clark

Mt. Hoo

dOSU

Portla

nd St

ate

Seatt

le Pa

cificTE

SC UPS

Warner

Pacifi

cWWU

Avera

ge0

2

4

6

8AVG Days

AVG Days

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

Lender Turnaround Time

Hold is placed

Lending staff

processing

Item status

Shipped

Time being measured

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

Lender report for April

COCCClar

kEW

U

Lewis &

Clark

Mt. Hoo

dOSU

Portla

nd St

ate

Seatt

le Pa

cificTE

SC UPS

Warner

Pacifi

cWWU

Avera

ge0

0.51

1.52

2.5AVG Days

AVG Days

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

Summit Average Turnaround Times

Feb-ruary

March April May June0.00

1.00

2.00

3.00

4.00

5.00

6.00

Borrower AverageLender Average

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

Variables to Remember Borrower Report

Library closures Courier service Weather

conditions Processing

schedules Misdirected items

Lender Report Library closures Multiple

collections on/off campus

Processing schedules

Alliance Summer Meeting: SUMMIT SHARING

@OrbisCascade @AnyaNArnold #AllianceSummer #SummitLibs

Discussion

Alliance Summer Meeting: SUMMIT SHARING@OrbisCascade @AnyaNArnold

#AllianceSummer #SummitLibs