sustaining the li industry in the 4ir€¦ · agility “it’s a bit like trying to move a...
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SUSTAINING THE LI INDUSTRY IN THE 4IR
WHY DID I DO THIS RESEARCH?
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Hype
vs.
Reality
WHAT IS GOING ON?
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Innate resilience?
THE PROJECT
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Research Market engagement
12
8
5 3
3 24 3
6
• 4IR
• Life insurance vs. other
• Latest strategy & innovation
thinking
THE BIG P ICTURE
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4IRCreative
destruction
THE 4 IR
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Linear
Speed
Ecosystems
Skills
4IR
THE CYCLE OF CREATIVE DESTRUCTION
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‘Godfather’ of innovation
Success syndrome
Creative
destruction
Time
Growth
Innovation
Differentiation
Maturity
Decline
THE CYCLE OF CREATIVE DESTRUCTION
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‘Godfather’ of innovation
Success syndrome
Dilemmas
A simple solution
Creative
destruction
WHAT IS GOING ON?
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Innate resilience?
Research
WHAT IS GOING ON?
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Innate resilience?
Market
WHAT IS GOING ON?
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“Quite often we are trying so hard just to keep the wheels turning in
the current world, that it’s hard to imagine what the future world is
going to look like”.
- Frank (large insurer, established business focus)
WHAT IS GOING ON?
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Innate resilience?
Market
WHAT IS GOING ON?
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Innate resilience?
Market Research
WHAT IS GOING ON?
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False sense of security
HOW DO WE RETAIN OUR RELEVANCE?
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HOW DO WE RETAIN OUR RELEVANCE?
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Restructure
Transformation
LeadershipStrategy review
Consultants
Acquisition
Look internationally
Spin-off insurer
Innovation unit
HOW DO WE RETAIN OUR RELEVANCE?
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Start with the
foundation
HOW DO WE RETAIN OUR RELEVANCE?
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Enablers
Partnerships
HOW DO WE RETAIN OUR RELEVANCE?
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Partnerships
“In the future we will see more crowd-
sourced innovations - potentially
leveraging an ecosystem of
innovation partners to provide a
richer offering.”
- Brad (large insurer, technology executive)
HOW DO WE RETAIN OUR RELEVANCE?
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Partnerships Leadership
Enablers
HOW DO WE RETAIN OUR RELEVANCE?
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“Humans don’t like change, so our tendency is to be more incremental.
Many leaders have come from a world where change was something
that you went through and then it finished and there was stability. We
now live in a world where change is constant.”
- Greg (large insurer, technology executive)
HOW DO WE RETAIN OUR RELEVANCE?
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Partnerships Leadership
People
Enablers
HOW DO WE RETAIN OUR RELEVANCE?
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Partnerships
Inhibitors
HOW DO WE RETAIN OUR RELEVANCE?
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Partnerships
“In a corporate environment,
we’re being schooled to think
that if you don’t protect your IP,
someone will steal it.”
- John (large insurer, established business)
HOW DO WE RETAIN OUR RELEVANCE?
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Partnerships
“The corporate mindset is zero-sum -
they focus on making sure that they
don’t get done in, and they get that
little bit more than you do.”
- Hugo (large insurer, emerging business)
HOW DO WE RETAIN OUR RELEVANCE?
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Partnerships
Inhibitors
Agility
HOW DO WE RETAIN OUR RELEVANCE?
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Partnerships
Agility
“It’s a bit like trying to move a
graveyard.”
– Andrew (small insurer, CEO)
“Innovation is only 20% of the
problem, execution is the other
80%.”
– Clark (medium insurer, established business)
HOW DO WE RETAIN OUR RELEVANCE?
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Partnerships
Agility
“That rational, highly cynical
actuarial mindset”
– Hugo (large insurer, emerging business)
“I’m not going to do anything until I
have 20 years of experience behind
me that proves this.”
– Frank (large insurer, established business)
Actuaries
HOW DO WE RETAIN OUR RELEVANCE?
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Partnerships
Inhibitors
Agility
Urgency
HOW DO WE RETAIN OUR RELEVANCE?
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Partnerships
Agility
Urgency
“We can do exciting stuff on a
computer and an iPad, but it
seems that a lot of brokers still
want paper.”
– Clark (medium insurer, established business)
HOW DO WE RETAIN OUR RELEVANCE?
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Partnerships
Agility
Urgency
“We need to go at a pace that the
customer is used to. So radicalising
technology before a market is
ready for it is a wasted use of your
energy.”
– Kelvin (large insurer, emerging business)
HOW DO WE RETAIN OUR RELEVANCE?
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Looking to the
future
LOOKING TO THE FUTURE
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Cell
captives
Root
Comotion
LOOKING TO THE FUTURE
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Simply
Pineapple
Indie
Hero Life
Naked
LOOKING TO THE FUTURE
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Indie
Amazon
LOOKING TO THE FUTURE
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Big partnership
play
LOOKING TO THE FUTURE
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A little bit here…
A little bit
there…
HOW DO WE RETAIN OUR RELEVANCE?
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Enter the ecosystem Find a path to trust
People
Question your source
of resilience
Thank you!
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