swan hellenic ace river expo 2011

Swan Hellenic River Cruising

Presentation by Brian Langford

Sales Development Manager

RIVER CRUISING● Swan Hellenic returned to river cruising in 2009 and have partnered A-ROSA,

which already had an excellent river cruise programme on The Danube, and the Rhône.

● A-ROSA were part of the P&O Group and are now an independent operator with an on-board product that it is being delivered to a quality ocean-going ship standard.

● A Swan Guest Speaker and Cruise Director will accompany each cruise,● There will local speakers and musicians ● Three cruise routes – on River Rhône , The Danube & The Moselle & Rhine

WHY SWAN HELLENIC RIVER CRUISES?● Swan Hellenic style river cruising We replicate the same style of entertainment as the mv

Minerva● Discover many places during one holiday● Visit interesting destinations● Fascinating itineraries ideal for people with an interest in local folklore, historical sites,

finest art and music● Expert speakers● Travel in comfort and style● Extensive shore excursion programme● English speaking

GUEST SPEAKERS

CRUISING THE DANUBE 29 April 2012 A-Rosa Riva

● Fly to Munich● Transfer to Passau● Melk● Estergorm● Budapest overnight /full day

● Bratislava ● Vienna full day/evening● Durnstein● Passau● Fly Return

WHAT IS INCLUDED ON THE DANUBE CRUISES Fares include:● Economy class air travel London/Munich/London including airport taxes.● Transfers from the airport to the river cruiser and return including baggage handling.● Open seating dining on board including breakfast, lunch and dinner.● All port taxes.● A full program of tailor-made shore excursions including entrance fees to museums and places of interest

visited.● Services of guides on all shore excursions.● Talks by an eminent Swan Hellenic Guest Speaker plus on-board entertainment.● All gratuities to stewards on board your cruise vessel and guides, drivers, etc, ashore. No tipping

required.● Services of Swan Hellenic staff or representative at overseas airports and on board.● Lead in fare Outside with picture window £1,995 , Juliet balcony cabins £2,095

RIVER DANUBE – cruising on A-ROSA RIVA● Superior modern river cruise boat - RIVA ● 100 outside cabins in four categories which feature panoramic rectangular window, Juliette

(French) balcony● Luxury fittings and furnishings● On board facilities – pool, fully equipped gym, day lounge, bar, top class restaurant with an

outdoor dining area

● Shipyard: Neptun Stahlbau GmbH, Warnemünde● Length: 124,5m● Width: 14,4m● Speed: max. 24 km/h● Engine: two times 800 kW/in total 2.174 PS● A-ROSA RIVA Year of manufacture: - 2003/2004 ● Flag: Germany

RIVER RHÔNE / SAÔNE CRUISING● London – Lyon● Chalon-Sur-Saône (Dijon) ● Tournus(evening)● Macon (overnight)

● Viviers ● Arles● Avignon● Vienne (transit stop)● Lyon - London

2012 SCHEDULE - The Rhône Cruise – 8 days

DEPARTURE DATES● 19 May 2012 ● 1 September 2012● 8 September 2012

● Day 1 Lon to Lyon rail or air Geneva ● Day 2 Chalon-Sur-Saône (Dijon)

Tournus evening Macon overnight ● Day 3 Macon morning ● Day 4 Viviers afternoon● Day 5 Arles morning Avignon

evening ● Day 6 Avignon morning● Day 7 Vienne transit stop

Lyon afternoon● Day 8 Lyon /Geneva– Lon rail or air

WHAT IS INCLUDED ON THE RHÔNE CRUISES Fares include:● Travel by train or air from London to Lyon and return.● Transfers from Lyon to the river cruises.● Open seating dining on board including breakfast, lunch and dinner.● All port taxes.● On board entertainment● A full program of tailor-made shore excursions including entrance fees to museums and places of

interest visited.● Services of guides on all shore excursions.● Presentations by an eminent Swan Hellenic Guest Speaker plus on-board entertainment.● All gratuities to stewards on board your cruise vessel and guides, drivers, etc, ashore. No tipping

required.● Services of Swan Hellenic Cruise Director & staff or representative at overseas airports and on

board.● Lead in fare Outside with port hole £1,725 , Juliet balcony cabins £2,095

RIVER RHÔNE / SAÔNE – cruising on A-ROSA STELLASuperior modern river cruise boat - STELLA ● 86 outside cabins in four categories which feature a balcony or have round windows● Luxury fittings and furnishings● On board facilities – pool, fully equipped gym, day lounge, bar, top class restaurant with an

outdoor dining area

● Shipyard: Neptun Stahlbau GmbH, Warnemünde● Length: 125,8m ● Width: 11,4m● Speed: max. 24 km/h● Engine: two times 800 kW/in total 2.174 PS● A-ROSA STELLA Year of manufacture: - 2004/2005 ● Flag: Germany

New 2012 CRUISING THE MOSELLE & RHINE 15 September 2012 A-Rosa Brava● London – Frankfurt

● Cochem afternoon ● Bernkastel – Keus evening● Trier (Mehring) full day

● Koblenz ● Bonn morning● Cologne afternoon/evening● Rudesheim afternoon/evening● Frankfurt - London

WHAT IS INCLUDED ON THE RHINE CRUISES Fares include:● Travel by air from London to Frankfurt and return.● Transfers to and from A-Rosa Brava .● Open seating dining on board including breakfast, lunch and dinner.● All port taxes.● On board entertainment● A full program of tailor-made shore excursions including entrance fees to museums and

places of interest visited.● Services of guides on all shore excursions.● Presentations by an eminent Swan Hellenic Guest Speaker plus on-board entertainment.● All gratuities to stewards on board your cruise vessel and guides, drivers, etc, ashore. No

tipping required.● Services of Swan Hellenic Cruise Director & staff or representative at overseas airports and

on board.● Lead in fare Outside with port hole £1,750 , Juliet balcony cabins £2,125

RIVER Rhine / Moselle – cruising on A-ROSA BravaSuperior modern river cruise boat - Brava ● 99 outside cabins in four categories which feature a balcony or have round windows● Luxury fittings and furnishings● On board facilities – pool, fully equipped gym, day lounge, bar, Three restaurants with an

outdoor dining area

● Shipyard: Neptun Stahlbau GmbH, Warnemünde● Length: 125,8m ● Width: 11,4m● Speed: max. 24 km/h● Engine: two times 800 kW/in total 2.174 PS● A-ROSA STELLA Year of manufacture: - 2011 ● Flag: Germany

EXCURSION PROGRAMME

All cruises offer a full programme of tailor made excursions including entrance fees to museum and places of interest visited

● Knowledgeable local guides, informal and instructive

● Learn about different cultures and history

● Additional supplementary excursions with limited numbers will be available at a chargeable fee on board.

DINING

● Open seating dining ● All breakfast & lunches on both rivers will be offered in Swan

Hellenic buffet style.

PUBLIC AREAS

● Bar

● Restaurant

● Swimming Pool

● Gym

● Spa

CABINSAll cabins are elegantly furnished and comfortably

equipped with:● Private Facilities - All cabins have a shower facilities.● Individually controlled air-conditioning ● Bathrobe ● Telephone● Television including

● Onboard information system

● Hairdryer● Safe● Chair, small desk/dressing table● Spacious wardrobe.

NB● The handling of medication will be

made via reception as there is a fridge available at the back office.

CABINS● A large number of cabins have Juliette (French) balconies which are small safety balconies

allowing French windows to be opened into the cabin ● All cabins have European style double bed frames ● There is no restricted or obstructed view from any cabin while the vessels are cruising. In ports

walls or other vessels might obstruct the views.N.B. All sold as twins not triples.

DECK PLAN

DECK PLAN

OTHER INFORMATIONNot included in the Fares● Personal expenses such as bars, shops, laundry and Spa treatments. Travel insurance.General information● There are no medical services on board and all passengers must have insurance to cover landing

costs/deviation costs, medical expenses incurred ashore and any repatriation costs back to their home address.

● No Single accommodation● Currency on board is Euro. All on board accounts will be presented in Euros.● Traveller’s cheques, Euros, GBPs, Mastercard, AMEX & Visa are accepted on board for payments.● Note: Itineraries shown in this brochure may be subject to change, depending on river levels.

Swans River Cruise Customer Satisfaction 2011

● OVERALL CRUISE EXPERIENCE 86 92 87 77 86

● CRUISED WITH SH BEFORE 82 73 86 90 85● NOT CRUISED WITH SH BEFORE 48 68 41 25 46

● CRUISED WITH SH BEFORE %63% 52% 68% 78% 65%● CRUISE WITH SH AGAIN 138 115 102 118 112●● TOTAL RESPONSE 140 123 104 124 117● CRUISE WITH SH AGAIN % 96% 99% 93% 98% 95%

RIVER CRUISING - CONTACT DETAILS

Fax: 0844 412 1765Website: www.swansrivercruises.co.uk

RESERVATIONS0844 209 9000

BROCHURE LINE01444 482170

On-Line Trainingwww.discoverycruisingexpert.com

Swan Hellenic is a trading name of All Leisure Holidays Ltd. No. 2888825

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SWANS RIVER CRUISING Thank you for your attention enjoy the rest of the conference !