tacamor call centers

Get

• Established in 2005

• Focus on: • customer service• technical support• outbound campaign

support

both!

• Low staff turnover

• Multilingual service

• 24/7 operation

• Real-time monitoring

• Stability and security

• Lower cost

Youget…

Great people

Low turnover

Robust infrastructure

+ Competitive pricing

= Value

Value = Tacamor!

Youget…

• Live monitoring

• Call recording

• Reporting (Client can dotheir own if desired)

• Quality Assurance calibrated with client input

• Service level contract

accountability!You

get…

• 24 x 7 x 365 operation with 9 levels of UPS protection and diesel backup power

• Full daily backups and off-site client data storage

• Passcard security system and 24-hour live video monitoring

• Redundant T1 switches

• Call recording with failover

• And more…

dependability!You

get…

So

whereare we?

Placentia, Newfoundland & Labrador, Canada

Toronto, Ontario, Canada

Bay Roberts, Newfoundland & Labrador, Canada

Hub and Spoke Designmodel:

our

Tacamor inPlacentia

Photo courtesy of Don Lanehttp://www.lanegallery.com

Hub and Spoke Designmodel:

our

Tacamor inBay Roberts

Photo courtesy of Don Lanehttp://www.lanegallery.com

• 2nd most multicultural city on the planet

• We provide service in many languages through the Toronto multilingual center

Tacamor inToronto

Hub and Spoke Designmodel:

our

Hub: Placentia, NL, CanadaAgents

Spokes with clusters of agents in rural communities are added as needed.

Hub and Spoke Designmodel:

our

Agents

Agents

PSTN

Distributed Server

Supervisor

AgentsContact Center

Client Data Sugar CRM

Internet

IP Network

architecturesystem

our

T1 Switches

clientssome of our

So what can

do for

you?

Ken Hann(709) 227-1199

khann@tacamor.com

P.O. Box 290 1 Augusta Place

Placentia • NL Canada • A0B 2Y0

Sales (877) 227-1138 Office (709) 227-1160

www.tacamor.com