talk nerdy to me: how the future of ux is conversation and bots by brian rowe
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Talk nerdy to me
How the future of UX is conversation and bots
Brian Lee Yung Rowe
November 5, 2016
Founder + CEO // Pez.AI IncorporatedAdjunct Professor // CUNY SPS Master of Data AnalyticsAdjunct Professor // Baruch Master of Financial Engineering
ABOUT BRIAN LEE YUNG ROWE
Founder and CEO of Pez.AI
Adj. Professor, CUNY Master’s in Data Analytics
Adj. Professor, Baruch Master’s in Financial Engineering
Blog at http://cartesianfaith.com @cartesianfaith
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INTERFACE: A DEFINITION
User interfaces dictate howwe interact with the world
around us
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INTERACTION: NOT JUST CONFLICT
Human <3 Nature Human <3 Human
Human <3 Self Human <3 Machine
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INTERACTION: NOT JUST CONFLICT
Human <3 Nature Human <3 Human
Human <3 Self Human <3 Machine
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HUMAN INTERACTION: LANGUAGE AS AN INTERFACE
Language is the ultimateinterface
More than 7 billion users
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HUMAN INTERACTION: LANGUAGE AS AN INTERFACE
Language is the ultimateinterface
More than 7 billion users
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HUMAN INTERACTION: LANGUAGE AS AN INTERFACE
Spoken
Written
w − η∑n
i=1∇Qi(w)Symbolic Emoji
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HUMAN INTERACTION: LANGUAGE AS AN INTERFACE
Spoken Written
w − η∑n
i=1∇Qi(w)Symbolic Emoji
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HUMAN INTERACTION: LANGUAGE AS AN INTERFACE
Spoken Written
w − η∑n
i=1∇Qi(w)Symbolic
Emoji
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HUMAN INTERACTION: LANGUAGE AS AN INTERFACE
Spoken Written
w − η∑n
i=1∇Qi(w)Symbolic Emoji
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LANGUAGE: FEATURES
• Scales to billions of users
• Extends to multiple domains
• Natural personalization
• Intuitive and easy to use
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MESSAGING: BENEFITS
• Text-messaging is pervasive
• Abstracts counterpart at other end of the line
• More flexible than GUIs in small space
• Minimizes data costs for users
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MESSAGING: PERVASIVENESS
App Monthly Active Users
WhatsApp > 1 billionFacebook Messenger > 1 billionWeChat > 800 millionViber > 780 millionLine > 220 million
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MESSAGING: ABSTRACTION
Turing Test Which use humans?
Pez.AI X.ai Facebook M Magic
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MESSAGING: THE BOT ADVANTAGE
...without the drawbacks
happy angry sad tired hungry
human
bot
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MESSAGING: THE BOT ADVANTAGE
...without the drawbacks
happy angry sad tired hungry
human
bot
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MESSAGING: THE BOT ADVANTAGE
Tirelessly does tedious, repetitive work
so humanscan do interesting, creative, challenging work
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MESSAGING: THE BOT ADVANTAGE
Tirelessly does tedious, repetitive work so humanscan do interesting, creative, challenging work
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CONVERSATION DESIGN: BEST PRACTICES
Make machines more human-like
but not too much
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CONVERSATION DESIGN: BEST PRACTICES
Make machines more human-like but not too much
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CONVERSATION DESIGN: BEST PRACTICES
Support free form text
since it’s text messaging
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CONVERSATION DESIGN: BEST PRACTICES
Support free form text since it’s text messaging
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CONVERSATION DESIGN: BEST PRACTICES
Guide users back on track
to avoid dead ends
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CONVERSATION DESIGN: BEST PRACTICES
Guide users back on track to avoid dead ends
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CONVERSATION DESIGN: MECHANICAL TURK
human training bot human escalation
machine learning bot human escalation
undisclosed human + bot
human coding bot
human
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WE’RE HIRING
We need
• data scientists
• software engineers
• devops
• QA/test automation
• script writers!
Apply at jobs@pez.ai
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