talk, share, exchange · adam hare director of marketing & communications jay sproule...

Talk, Share, eXchange

February 10, 2015

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Agenda

Definition

Legality

Insurer Acceptance

Workflow Impact

Broker Testimonials

Q&A

Broker Panel

Adam Hare

Director of Marketing & Communications

Jay Sproule

President

What are eSignatures?

Survey Results

184 Respondents

More than 50% were Principal /Owner /Manager

What is your role in your brokerage?

33%

19%21%

27%Principal/Owner

CSR

Sales/Producer

Other

Survey Results

17% of the brokers surveyed are using eSignatures

Are you currently using an eSignatures

solution in your brokerage?

17%

83%

Yes

No

Survey Results

What information will help you move

forward with implementing eSignatures?

46%

56%

63%

66%

69%

78%

Broker Testimonials

Workflow Impact

Legality & Security

Solutions & Benefits

Cost

Insurer Acceptance

eSignatures Vendor Dashboard

Vendor Dashboard

CSIO Advisory Report

Are eSignatures Legal?

Yes, Unless “Expressly Excluded”

“Broadly speaking, electronic commerce legislation is

of general application. This means that it applies to

commercial activities unless those activities are

expressly excluded, or are subject to other legal

provisions that prohibit or regulate the use of

electronic information or electronic documents”

CSIO Advisory Report, p. 3

CSIO Advisory Report

Five Broad Exclusions

CSIO Advisory

Report, pp. 3-4

Notice of cancellation

Alterations to policy by

insurer

Trustee appointment

Beneficiary designation

(testamentary disposition concern)

Nomination of person as

having rights / interests of insured on

insured’s death

CSIO Advisory Report

Are Insurance Companies Accepting

eSignatures?

Insurer Acceptance

Benefits of eSignatures

Benefits

Survey Results

89%81%

50%

31%

92%

Improved

turnaround

time for

completed

forms

Increased

customer

satisfaction

Increased

employee

satisfaction

Higher closing

ratios

Reduced

paper, printing

and mailing

costs

What benefits have you experienced

using eSignatures?

New Business Workflow Without

eSignatures

Workflow

New Business Workflow Without

eSignatures Continued….

Workflow

New Business Workflow Without

eSignatures Continued….

Workflow

New Business Workflow With eSignatures

Workflow

Add a note

in the BMS

Attach

Signed

Documents

to the BMS

Broker Panel

Adam Hare

Director of Marketing & Communications

Jay Sproule

President

Did you encounter any resistance with

using eSignatures?

Survey Results

62%

15%

8%

31%

8%

No Staff

resistance

Customer

resistance

Insurance

company

resistance

Other

What lines of business are you using

eSignatures for?

Survey Results

92%

62%

4%

Personal lines Commercial lines Other

Questions?

Questions

Learn More…

CSIO.com

Broker Corner

eSignatures Vendor Dashboard

CSIO Advisory Report

Advisory Centre

Articles

Videos

Twitter: @CSIO

Email: info@csio.com

Resources:

Members Section gives

access to:

CSIO Forms

CSIO eXchange New

eSignatures Videos

Thank you for attending our

first Talk, Share, eXchangeWebinar!

Thank you!

Stay tuned for the next TSX –coming soon…