tbf 2011-panel 3: "innovative techonolgies for the tourism industry"

InnovationAt every turn.

John H. PalominoManaging Director - Information Technology Consulting

Innovation, seen and unseen.

Both Types of

Innovation are Vital.

Outside travel.

Inside travel.

Trends.

Innovation, seen and unseen.

Both Types of

Innovation are Vital.

Outside travel.

Inside travel.

Trends.

Disney World

Innovation to Create

A Pure Experience.

We have secret tunnels!

Apple

Innovation in Manufacturing

to Create Innovation in the Hand.

59th Street and Fifth Avenue

Innovation, seen and unseen.

Outside travel.

Inside travel.

Trends.

Both Types of

Innovation are Vital.

A history of innovation in travel

http://www.

8

Airline

Innovation in

Serving Customers.

9

Hotel

Innovation in Customer Service

to Create a Better Stay.

10

Cruise

Innovation, seen and unseen.

Both Types of

Innovation are Vital.

Outside travel.

Inside travel.

Trends.

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Trends Driving Innovation

Shopping Complexity

Supplier Merchandising

User Interface Transformation

Self Serve Mobile Traveler

Increasingly Social and Virtual

Increasingly Complex Travel Management

Computing Power

Unseen Innovation

Innovation

to Meet

New Demands.

From Mainframe…

…to Cloud Environment

Seen Innovation – Air MerchandisingInnovation to Enable Ease

and Efficiency in Booking Fare Families.

15

Seen Innovation - Mobile

Hotel Shop and Book

Innovation to Create Simplicity

in a Road Warrior’s Life.

16

Traveler

Messaging

Innovation in Instant

Customer Communications.

Seen Innovation - Mobile

Seen Innovation – Virtual Meetings

Innovation in How We

Connect People.

“People creating value through the implementation of new ideas”

Value should be obvious

Tom Kelly, The Ten faces of Innovation

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Obvious Value?

Innovation?

Innovation Doesn’t Matter

if it Doesn’t Matter to You.

Provides inherent value?

Pervasive?

Fills a realized / unrealized need?

It’s meaningful?

20

Innovation!

Innovation Matters when it

Matters to You.

Provides inherent value.

Pervasive.

Fills a realized / unrealized need.

It’s meaningful.

Obvious Value!

InnovationAt every turn.

John H. PalominoManaging Director Information Technology Consulting

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Panelists

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Panelists – Innovators!!!