techbridge services 2009
Post on 21-Jun-2015
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Company
LOGO
Bridging the Technology gap
TechBridge, Inc
www.techbridge.org
Mission
Our mission is to help other nonprofits leverage technology to better serve the
community. We help nonprofits to:
Solve mission-critical initiatives Improve communications with stakeholders Increase operating efficiencies
Knowledge Center
The goal of the TechBridge Knowledge Center is to maximize customer
satisfaction through: Timely provision of scalable IT service requests End-to-end service request tracking Streamlined communications processes Centralized knowledge management Increased availability of online solutions
Online ticketing
One way that TechBridge is harnessing the power of online solutions is through the
use of our ticketing system:
Online help is just a click way
View a list of common problems and solutions
Online help is just a click away
Open a new service request, view old tickets and get updates on existing ones
Managed Services
What is it? Why do you need it?
Managed Services is an ongoing, regularly-managed preventative computer, network and printer support service.
Managed Services will help maintain a stable and productive computing environment.
With TechBridge you get…
Remote / On-site Desktop and Network Support
Help desk support from the TechBridge Knowledge Center
Emergency supportRoutine Maintenance including updates
and patchesInfrastructure documentationConsulting
Technology Assessment and Planning
Implementing a well thought out technology plan can:
Increase efficiency in your daily operations Assist with budgeting so you spend money more
effectively Give donors more confidence in your organization Protect your organization from the impacts of employee
turnover through the distribution and documentation of information
Help avoid crisis by reducing the chance of losing valuable information about your constituents and donors
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