ten steps to effective listening

How can you improve your listening How can you improve your listening skillsskills?

STOP TALKING

It is difficult to listen and speak at

the same time.!

PUT THE SPEAKER AT EASE

Help them feel that they are free to talk.

Give them space and time and “permission” to speak

Show Them That You Want To Listen

Look and act interested.Nod when you can.Agree, ask them to explain further if you don’t understand. Listen to understand them and their words, rather than just for your turn.

REMOVE DISTRACTIONS

Do not doodle, tap, or shuffle papers.

Give the speaker your full attention, and let them know they are getting your full attention.

EMPATHIZE WITH THEM

Try to put yourself in their place so that you can see their point of view.

DO not interrupt them.

Do not start for the door or walk away

HOLD YOUR TEMPER

Watch your own emotions.

If what they are saying creates an emotional response in you hold on and pay attention to find the meaning exactly.

When we are emotional we often miss critical parts of what is being said to us.

Go Easy On Argument And Criticism

•This puts them on the defensive. They may “clam up” or get angry. •Do not argue – even if you win, you lose.

ASK QUESTIONS

This encourages them and show you are listening.It helps to develop further points

Stop talking !!

This is first and last because all other commandmentsdepend on it.

You cannot do a good listening job while you are talking

Nature gave us two ears and only one tongue, which is a gentle hint that we should listen twice as much as we talk.