the 2005 resnet survey strategic comprehensive relevant david futey, stanford university kevin...

The 2005 ResNet Survey

Strategic • Comprehensive • Relevant

David Futey, Stanford University

Kevin Guidry, ResNet Applied Research Group

October 3, 2005

© 2005 David Futey and Kevin Guidry

EDUCAUSE Live! 2

Introduction Purpose Survey Development Methodology Data Limitations Future Research

EDUCAUSE Live! 3

Purpose Why do the survey?

ResNet Organization’s response to community Absence of research in this area Pilot survey project conducted May 2004:

ResNet Security Vulnerability Survey Data collection for longitudinal purposes

Baseline survey Develop and refine for future research

Collaboration with other organizations

EDUCAUSE Live! 4

Survey Development ResNet Applied Research Group

Kevin Bullard, UNC-Greensboro David Futey, Stanford University Jan Gerenstein, Northern Illinois University Kevin Guidry, University of West Florida Clifton Pee, Azusa Pacific University

Other assistance ResNet Steering Committee ResNet Listserv Survey methodology and subject matter experts Northern Illinois University Analysts

Cynthia Nelson, Senior Research Associate Eli Vasilopoulos, Research Assistant

EDUCAUSE Live! 5

Methodology Creating the survey instrument

Examined listservs and reviewed other surveys

Defining the population Soliciting participation Analyzing results

Chi Square test with grouping variables Limited extant data to confirm results

EDUCAUSE Live! 6

Methodology Survey Instrument: 92 questions (299 variables)

in 10 sections Introduction Overall ResNet and IT Responsibilities Staffing Support and Services Network Infrastructure Fees and Budget Security and Policies Challenges Institutional Demographics and Characteristics Conclusion

EDUCAUSE Live! 7

Oh The Places That Responded!

EDUCAUSE Live! 8

Is there a ResNet service group?

88

128

17

Yes

No

Other

No answer

EDUCAUSE Live! 9

Who supports residential networks?

0

25

50

75

100

125

150

175

200

225

AcademicComputing

Central IT Housing Outside Entity Other

Department

Physical Infrastructure Logical Infrastructure End User Support

Num

ber

of r

espo

nden

ts

EDUCAUSE Live! 10

Collaborative support of residential networks

0

25

50

75

100

125

150

175

200

225

Physical Infrastructure Logical Infrastructure End User Support

Num

ber

of r

espo

nden

ts

EDUCAUSE Live! 11

Central IT Only Housing Only Collaboration Other

What group is responsible for end user support of residents?

Between 2000 and 8000 enrolled students

Between 8000 and 18000

enrolled students

Less than 2000 enrolled students

More than 18000 enrolled

students(24 respondents) (86 respondents) (60 respondents) (53 respondents)

EDUCAUSE Live! 12

What services do “ResNets” provide?

0

25

50

75

100

125

150

175

200

225

ResNet Solely Responsible ResNet Collaborates Other Group ProvidesWill Provide Next Year Service Not Provided

Num

ber

of

resp

onde

nts

EDUCAUSE Live! 13

How do residents pay for these services?

0

25

50

75

100

125

150

175

200

225

Included in Other Charges One-time Fee Per-use feeWill Provide Next Year Service Not Provided

Num

ber

of r

espo

nden

ts

EDUCAUSE Live! 14

How much wireless access do institutions have in the residence halls...?

104

60

6

8

45

1

0%

1-25%

26-50%

51-75%

76-100%

Not Sure

EDUCAUSE Live! 15

How much wireless access do institutions have in the residence halls...?

0% 1-25% 26-50% 51-75% 76-100% Not sure

Bachelor’s(44 respondents)

Master’s(79 respondents)

Doctoral(86 respondents)

EDUCAUSE Live! 16

...And how much of each residence hall is covered by wireless?

0

25

50

75

100

125

150

175

200

225

1-25% 26-50% 51-75% 76-100% Not Sure No Answer

Num

ber

of r

espo

nden

ts

EDUCAUSE Live! 17

Where is the wireless in the residence halls?

0

25

50

75

100

125

150

175

200

225

AdministrativeAreas

AcademicSpaces

CommonAreas

DiningFacilities

ComputerLabs

Rooms Outside Areas Other

Num

ber

of r

espo

nden

ts

EDUCAUSE Live! 18

What is the strategic plan for wireless?

0

25

50

75

100

125

150

175

200

225

Install WhenBuilding orUpgrading

WhereWired

Difficult orCostly

Areas WithSufficientDemand

ComplementWired Areas

With LowDemand

EntireNetwork isWireless

No StrategicPlan

Other

Num

ber

of r

espo

nden

ts

EDUCAUSE Live! 19

How are residents made aware of blocked and filtered services/protocols?

0

25

50

75

100

125

150

175

200

225

ReactiveNotification

ProactiveNotification

Residents NotMade Aware

Other No Answer

Num

ber

of r

espo

nden

ts

EDUCAUSE Live! 20

Is there a formal grievance procedure for violations or challenges of policies?

0

25

50

75

100

125

150

175

200

225

Yes No Other

Num

ber

of r

espo

nden

ts

EDUCAUSE Live! 21

Is there an online registration process?

0

25

50

75

100

125

150

175

200

225

Yes No Other

Num

ber

of r

espo

nden

ts

EDUCAUSE Live! 22

Automatic detection or quarantine?

0

25

50

75

100

125

150

175

200

225

Quarantine WithoutSelf-remediation

Quarantine With Self-remediation

Can Not Quarantine Other

Nu

mb

er

of R

esp

on

den

ts

Num

ber

of r

espo

nden

ts

EDUCAUSE Live! 23

Are the registration and detection/quarantine systems integrated?

0

25

50

75

100

125

150

175

200

225

Yes No No RegistrationSystem

Other

Nu

mb

er

of R

esp

on

den

ts

Num

ber

of r

espo

nden

ts

EDUCAUSE Live! 24

Perceived ChallengesCurrent1. Security2. Copyright & P2P3. Education4. Bandwidth5. Wireless6. Network Registration &

Authentication7. Network Equipment &

Infrastructure8. Funding9. Staffing10. Communication11. Nonacademic network

uses

Future1. Security2. Wireless3. Education4. Bandwidth & Network Speed5. Network Registration &

Authentication6. Support7. Copyright & P2P8. Network Equipment &

Infrastructure9. Automation10. Funding & Pricing11. Staffing12. Outsourcing

EDUCAUSE Live! 25

The Big Picture

More reliance on Central IT

ResNet support integrated with other support

Less students & residents

Private

Bachelor’s and Doctoral Carnegie Classifications

Less reliance on Central IT

Separate ResNet service group

More students & residents

Public

Master’s Carnegie Classifications

EDUCAUSE Live! 26

Comparison with ECAR Research Study: IT Networking in Higher Education

Similarities: Master’s institutions are

“demand driven” Annual operating budget

largest source of networking budget

Outsourcing not embraced

Wired infrastructure pervasive and well utilized

Security is primary challenge

Differences: Wireless prevalence VOIP Culture (Housing vs.

Central IT)

Pirani, J. A. & Salaway, G. (2005). Information Technology in Higher Education: Campus Commodity and Competitive Differentiator (ECAR Research Study 2, 2005). Boulder, CO: EDUCAUSE.

EDUCAUSE Live! 27

Key points Number of students is factor in

services ResNet service area = specialized

services Master’s institutions offer blend of

services Education Entertainment services Wireless

EDUCAUSE Live! 28

Limitations Results are suggestive, not

conclusive Participants were self-selected and

likely not representative of the population

Difficult to define characteristics of the entire population

EDUCAUSE Live! 29

Additional resources ResNet Organization web site

www.resnetsymposium.org Results, summary, and survey instrument

ECAR Research Bulletins ResNet: At the Crossroads of Academe,

Residence Life, and Technology (May 24, 2005)

2005 ResNet Survey Results: A Baseline Analysis (September 27, 2005)

EDUCAUSE Live! 30

Future Research

Longitudinal data Continue with a large survey

Current issues and under researched areas “Follow” the data Focused surveys (sections of the 2005 ResNet

Survey) Refine questions based on responses and

feedback Determine timing for community needs

EDUCAUSE Live! 31

Contact David Futey (dfutey@stanford.edu) Kevin Guidry (krguidry@gmail.com

© 2005 David Futey and Kevin Guidry