the advance of automation€¦ · automation is delivering operational gains for most firms today,...
Post on 06-Apr-2020
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Organisations in all regions and industries are turning over more and more of their business processes to automation. The operational gains being made from this are plain to see, but business leaders are looking for more. The application of artificial intelligence (AI) to automation technologies can help them secure it.
Meeting data privacy and security concerns is the foremost automation challenge for organisations; technology issues, lack of skills and employee resistance are also hindrances
Data privacy and security concerns
Lack of relevant talent and skills
Key challenges
AI-based automation will soon make its presence felt. Although there is some uncertainty, few strongly believe automation will displace humans in the workforce
consider consider deployment of AI capabilities a high priority
believe automation is most effective when it complements humans, not replaces them
The impact of AI
33%
29%
69%
79%
Automation is delivering operational gains for most firms today, and hopes are building for top-line benefits, such as revenue growth; gains for employees are less visible thus far
of surveyed organisations are using automation technologies
Automation is the responsibility of a C-level executive at 84% of
surveyed organisations
Automation returns
91%
73%
make extensive use of them
51%
69% 56%
Technology deployment
30%
Employee resistance
29%
The automation of business processes has made considerable headway
Company departments that have automated half or more of processes:
Automation maturity
Europe
Asia
Lack of relevant talent and skills (by region): Employee resistance (by region):
North America
*=3 meaning that the challenges tied in their level of significance among the surveyed organisations
43%
23%
23%
Data is drawn from an Economist Intelligence Unit survey completed in May 2019. The survey canvassed the views of 502 C-level executives, directors and senior managers working in energy/natural resources, financial services, healthcare, manufacturing, technology, professional services and government/public sector.
© Copyright The Economist Intelligence Unit 2019
Increased productivity
Reduced human error
Improved consistency of processes and output
Enhanced customer experience
Increased revenue
Reduced operating expenses
Accelerated product/service innovations
Enhanced competitive advantage
Freeing up employees to take on higher-level roles
Enhanced employee engagement and experience
Reduced occupational injuries
Europe
Asia
North America
31%
52%
32%
28%
27%
27%
25%
20%
19%
18%
17%
10%
25%
31%
1 2
=3 =3
The advance of automationBusiness hopes, fears and realities
are ‘very’ or ‘entirely’ satisfied with the returns from automation to date
67%IT
63%operations and
production
56%finance
say the same of hard automation (physical robots)
consider software automation (such as RPA) a high or
essential priority
84%
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