the anatomy of an awesome customer service rep

hyrell.com / franchise

The Anatomy of an

AWESOMECustomer Service Rep

hyrell.com / franchise

Franchisees are always looking for AWESOME Customer Service Reps to help build their small business. If you need to hire a great CSR, here

are some of the best qualities to look for…

hyrell.com / franchise

A PassionateHeart

hyrell.com / franchise

Look for candidates with a strong enthusiasm for the job and a passion for helping customers.

{ }“Describe a situation where you received really great customer support. What made this experience stand out?”

hyrell.com / franchise

Fast Thinking

hyrell.com / franchise

Critical thinking and problem solving skills are a must-have for any top-notch CSR.

{ }“How do you respond when you don’t know the answer to a question?”

hyrell.com / franchise

Nerves of Steel

hyrell.com / franchise

A CSR must be ready to handle stress and adversity on a daily basis – so it’s important to a

thick skin and develop nerves of steel.

{ }“How do you respond to criticism from customers?”

hyrell.com / franchise

A Strong MoralCompass

hyrell.com / franchise

“Always do the right thing” is the motto to live by so that your CSR can inspire trust and build

goodwill with your customers.

{ }“How do you build trust with your customers?”

hyrell.com / franchise

A Great SenseOf Humor

hyrell.com / franchise

A positive attitude can get you through a lot of bad days, especially as a CSR.

{ }“Customers can be critical at times. How do you stay positive?”

hyrell.com / franchise

An InnerZen

hyrell.com / franchise

Patience is THE virtue for any great CSR. The best ones know how to stay calm, cool, and collected

in any situation.

{ }“What do you do in your free time to relax?”

hyrell.com / franchise

Hyrell provides a powerful hiring management solution for franchise operations of various sizes and industries. The Hyrell cloud-based system helps franchisees find,

qualify, engage, and hire the best applicants possible.

hyrell.com/franchiseFor More Information on Franchise Hiring Visit: